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Dunkin' Donuts

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Dunkin' Donuts

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Dunkin' Donuts Reviews

Updated May 12, 2021

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3.3
51%
Recommend to a Friend
66%
Approve of CEO
Dunkin' Donuts President      John Henderson
John Henderson
1,266 Ratings
Pros
  • "Fun easy decent pay free coffee(in 352 reviews)

  • "Free food self management great way to make good money during the summer(in 292 reviews)

  • Cons
  • "Rude customers that are dismissive or attack you(in 136 reviews)

  • "No paid time off , long hours working(in 132 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Dunkin' Donuts and is not affected by filters.

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    1. 5.0
      Former Employee, less than 1 year

      dunkin

      May 10, 2021 - Cashier 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      it was a great experience

      Cons

      They had really bad team work ethics

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    2. 4.0
      Former Employee, less than 1 year

      Experience based on what you want

      May 6, 2021 - Sales Associate/Cashier 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great starting job for experience. Asking the manager for more hours will get you more hours, so ask and ask!

      Cons

      Pay is not that high, and competitors mean fewer hours = less total pay. If you are quiet and don't like to ask others, then this might not be the job since you first have to know a lot to work at Dunkin' donuts. It's not a bad place to work, but depending on what part you apply for, you will need to quickly catch onto the drift.

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    3. 4.0
      Former Employee, less than 1 year

      I recommend working for Dunkin' but do it temporarily or part-time

      May 12, 2021 - Barista Coffee Maker 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You get to meet new people, and pay is okay, depending on how long you work, and you get free drinks and donuts as an employee.

      Cons

      Customers are always the problem

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    4. 1.0
      Current Employee, less than 1 year

      DON'T WORK HERE!

      May 6, 2021 - Baker in Dothan, AL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free iced coffee is delicious.

      Cons

      Management does not exist at this job! You will work hours that you will not get paid for. I was not given a way to clock in for the first 3 weeks of employment. Then when I was allowed to clock in, payroll managers went into the system and manually reduced my pay to a number of hours they chose at random. Because there are never any supervisors available, I had no way of even letting anyone know that my check was short and no way of getting the pay I was owed. This happened not once but TWICE in a two-week timeframe!! Also, they do not perform background checks and you might find yourself working side by side with convicted sex offenders. They show favoritism to local employees who claim to work more hours than they have while completely ignoring the word of employees who actually show up to work. If you want to get a paycheck, DO NOT WORK HERE!!!

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    5. 4.0
      Former Employee, less than 1 year

      Working at Dunkin

      May 12, 2021 - Crew Member in Fort Washington, MD
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good Co-workers, decent pay, simple jobs that are enjoyable.

      Cons

      Early morning shift, need to work and clean at same time with sometimes understaffed shifts.

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    6. 4.0
      Former Employee, more than 1 year

      Decent

      May 10, 2021 - Assistant Manager in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I was able to pick up shifts even as a manager and could go well over my schedule 47 hours.

      Cons

      Bad management training for young/ first time workers.

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    7. 4.0
      Former Employee, less than 1 year

      Great experience

      May 10, 2021 - Crew Member 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Get to meet new people and make coffee

      Cons

      Pay is relatively low, but it's fast food after all

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    8. 4.0
      Current Employee, less than 1 year

      It's A Job

      Apr 26, 2021 - Sales Associate/Cashier in New Haven, CT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free donuts, and it runs smoothly when everyone works together. You also get to know your regulars and the people who come in. Lovely manager

      Cons

      Chronically understaffed and it was impossible when everyone is teenagers and the boss isn't, there or even when everyone doesn't know what they are doing. I was not taught many recipes and just had to guess or was told different things everytime

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    9. 5.0
      Current Employee, less than 1 year

      Great company

      May 9, 2021 - General Manager in Raleigh, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Family oriented and give you the tools to be successful

      Cons

      Sometimes it gets really busy

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    10. 2.0
      Current Employee, less than 1 year

      Fine job, moving to Starbucks

      Apr 17, 2021 - Barista in Chaska, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Love the job. Great intro to learning how to make drinks, learn how to multitask, and succeed as a barista.

      Cons

      Leadership, here specifically, sucks. Schedule comes out way later than 2 weeks before, there’s no respect from superiors & almost constant yelling. The job will work you to the bone and then some.

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    Viewing 1 - 10 of 5,163 Reviews

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