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    Dunkin' Donuts Reviews

    Updated June 21, 2018
    2,384 reviews

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    Full-timePart-time
    3.0
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Dunkin' Donuts President John Henderson
    John Henderson
    620 Ratings

    2,384 Employee Reviews

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    Pros

    • "ALSO free coffee is always a perk" (in 208 reviews)

    • "Excellent ambiance, fast paced, skills development" (in 175 reviews)

    Cons

    • "Labor budget will only allow to pay workers minimum wage so it’s a revolving door" (in 83 reviews)

    • "Long hours are a must and it’s has pressure to keep proforming or you could loss your jov" (in 73 reviews)

    More Pros and Cons

    1. "Cashier"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Cashier in Ocala, FL
      Former Employee - Cashier in Ocala, FL
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Dunkin' Donuts full-time

      Pros

      The people I got to work with.

      Cons

      When some people came to work being lazy.

      Advice to Management

      Give holidays to people with children.

    2. "Crew Memberrrrrr"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Crew Member in Gardiner, ME
      Current Employee - Crew Member in Gardiner, ME
      Recommends

      I have been working at Dunkin' Donuts full-time (More than a year)

      Pros

      The customers, you get to know your every day people, it allows them to feel noticed when you're able to see them and already know their coffee order. Its really my favorite part of my job. The crew is fun and the environment is very positive. Half off food and coolatas, free coffee and tea all day. Free donut and muffin during shifts.

      Cons

      Promises of shift lead promotion that never happened, I love my job too much to leave though. Can be stressful because people can be picky about their coffee.rules are strict. After all it IS food service. 60 day probation period basically means the first two months there they are allowed to terminate employment for any reason seeming fit.

      Advice to Management

      To Managment, please keep your crew members thoughts in mind. Their opinions matter. They see and talk to your customers every day, if anyone knows what the store may be lacking in, its the crew members and shift leads.

      3. Join the Dunkin' Donuts team
      See Our Latest Jobs

    3. "Not bad"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Shift Leader
      Current Employee - Shift Leader
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Dunkin' Donuts full-time (More than 5 years)

      Pros

      The hours are flexible. I personally enjoy the social aspect of the job as do many others.

      Cons

      All employees are underpaid and under appreciated.

      Advice to Management

      Realize who your best workers are and reward them. As it stands, the worst employees and best are treated the same.

    4. Helpful (1)

      "shift lead"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Shift Lead
      Current Employee - Shift Lead
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I have been working at Dunkin' Donuts (Less than a year)

      Pros

      easy job when fully staffed

      Cons

      the pay isn't that great

    5. "Chasier"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Dunkin' Donuts full-time

      Pros

      Co-workers were great, Management was very flexible with my school schedule, Great first job or a second one if you're looking for multiple (a lot of my co-workers worked here as a second job).

      Cons

      Rude guests, I worked in a very busy downtown business/university/tourist district so I had to interact with a lot of very different people. Regulars are great, and the average person is pleasant, but when serving a high volume of people it can be pretty discouraging (and difficult to remain perky/cheery) when an hour goes by and you haven't had a single positive interaction. Keep your chin up.

    6. "Good"

      StarStarStarStarStar
      Current Employee - Cashier in Oak Park, MI
      Current Employee - Cashier in Oak Park, MI

      I have been working at Dunkin' Donuts part-time (More than 3 years)

      Pros

      Good tips, amazing regular customers, amazing manager

      Cons

      Minor minimum wage (if less that 18),

    7. "Crew member"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Crew Member in Elwood, NY
      Current Employee - Crew Member in Elwood, NY
      Recommends
      Approves of CEO

      I have been working at Dunkin' Donuts part-time (Less than a year)

      Pros

      Good work schedule and flexible hours.

      Cons

      Pay is low but work is enjoyable.

    8. "Job Experience Fully Depends on Location and Coworkers"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Crew Member in Milford, NH
      Former Employee - Crew Member in Milford, NH
      Recommends
      Positive Outlook

      I worked at Dunkin' Donuts full-time (More than 3 years)

      Pros

      Working with other crew members can be really rewarding if they are good people and workers. Dunks provides a working environment that heavily relies on teamwork, which is one of the greatest skills I took away from my three years there. My favorite part about working at Dunks was the regulars. I met so many amazing people. ALSO free coffee is always a perk.

      Cons

      For first shift, the job is insanely fast paced - so you WILL be exhausted.
      Customers can be extremely rude and unsympathetic.

    9. "Shift Leader"

      StarStarStarStarStar
      Former Employee - Anonymous Employee in Orlando, FL
      Former Employee - Anonymous Employee in Orlando, FL

      I worked at Dunkin' Donuts full-time (More than 3 years)

      Pros

      fast-paced clean environment flexible schedule

      Cons

      low pay co-worker not doing their job

    10. "working at Dukn Donuts"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anything in Pasadena, CA
      Former Employee - Anything in Pasadena, CA
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Dunkin' Donuts part-time (Less than a year)

      Pros

      The other emplores are very friendly

      Cons

      Sometimes there could be so miner problems but they always get solved

      Advice to Management

      to worker with your works and to always hear one another out

    Showing 2,384 of 2,398 reviews
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