Dunkin' Donuts Reviews | Glassdoor

Dunkin' Donuts Reviews

Updated November 20, 2017
2,083 reviews

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3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Dunkin' Donuts President John Henderson
John Henderson
530 Ratings

2,083 Employee Reviews

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Pros
  • Great benefits and free coffee and ice cream (in 182 reviews)

  • Nice mangement, nice crew,fast paced (in 153 reviews)

Cons
  • You will be working minimum wage (or close to) with full time hours and no benefits (in 79 reviews)

  • Long hours without a break because it is 'too busy' Is ridiculous but reality (in 64 reviews)

More Pros and Cons

  1. "Crew Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Okemos, MI
    Former Employee - Crew Member in Okemos, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dunkin' Donuts part-time (More than 3 years)

    Pros

    Helps you learn how to interact with customer service. Teaches you efficiency and productivity. Teaches you how to deal with customers in tough situations.

    Cons

    Having to overcome tough situations with customers.

    Advice to Management

    Make time to show your employees you appreciate their hard work.


  2. "It's a pretty easy job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dunkin' Donuts part-time

    Pros

    Fun, fast pace and very nice coworker.

    Cons

    Not enough hours to finish work.

  3. "Part time cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Donuts part-time

    Pros

    Nice people to work with

    Cons

    No work/life balance. The benefits are not that great.


  4. "good 1st job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Disapproves of CEO

    I worked at Dunkin' Donuts full-time

    Pros

    friendly and laid back enviroment

    Cons

    lack of hours- managers so less work than employees at times


  5. "Lead Baker"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin' Donuts part-time

    Pros

    Flexible hours. Great part-time pay for people in highschool or first job.

    Cons

    Work can get bori g after doing it for so long


  6. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Philadelphia, PA
    Former Employee - Manager in Philadelphia, PA
    Recommends
    Approves of CEO

    I worked at Dunkin' Donuts full-time (More than 5 years)

    Pros

    Fun, fast paced, lots of guests to meey

    Cons

    Long hours with low pay

    Advice to Management

    Make salary better


  7. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunkin' Donuts full-time

    Pros

    Conpensation and challenging business envoronment

    Cons

    Work life balance could be better, 6 day work week.

  8. "Cashier"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Collingswood, NJ
    Current Employee - Anonymous Employee in Collingswood, NJ

    I have been working at Dunkin' Donuts part-time (More than 10 years)

    Pros

    Ok place to work great customers

    Cons

    Minimum wage can,t keep help

    Advice to Management

    I have worked in the same store for 31 years had a tattoo of a coffee up put on my arm


  9. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dunkin' Donuts full-time

    Pros

    Absolutely loved it, high recommend working for them!

    Cons

    Must be able to multitask.


  10. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Dunkin' Donuts part-time

    Pros

    Team environment that teaches great leadership skills.

    Cons

    Rude customers and supplies were lacking sometimes.

    Advice to Management

    Employees should be prioritized over customers.


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