Dunkin' Donuts Reviews | Glassdoor

Dunkin' Donuts Reviews

Updated August 13, 2018
2,468 reviews

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3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Dunkin' Donuts President John Henderson
John Henderson
640 Ratings

2,468 Employee Reviews

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Pros
  • "ALSO free coffee is always a perk" (in 210 reviews)

  • "Excellent ambiance, fast paced, skills development" (in 177 reviews)

Cons
  • "Labor budget will only allow to pay workers minimum wage so it’s a revolving door" (in 83 reviews)

  • "Long hours are a must and it’s has pressure to keep proforming or you could loss your jov" (in 73 reviews)

More Pros and Cons

  1. "Shift supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stay At Home Dad in Newfield, NY
    Former Employee - Stay At Home Dad in Newfield, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Dunkin' Donuts full-time (More than a year)

    Pros

    Meeting new people and being a hard worker

    Cons

    Having to cover for everyone

    Advice to Management

    I am a hard worker and i get the job done


  2. "Lackluster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Leader in Scranton, PA
    Former Employee - Shift Leader in Scranton, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Dunkin' Donuts full-time (More than a year)

    Pros

    Kind coworkers, fast paced. You can make it fun if you have people skills

    Cons

    Terrible regional manger, higher ups are full of drama, owner has a serious wizard of oz complex

    Advice to Management

    Quit before you all lose your minds with each other

  3. "Crewman"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dunkin' Donuts part-time

    Pros

    Good people, decent job, quick paced.

    Cons

    Nothing really unless you aren't good at being fast paced.


  4. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Dunkin' Donuts part-time

    Pros

    Free coffee and doughnuts. Work is easy.

    Cons

    Low pay. Not great benefits


  5. "Cashier"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Donuts part-time

    Pros

    Good training schedules
    Coffee is delicious

    Cons

    Shift changes were to sudden
    Manager too leniant


  6. "Alot of work for what they pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader in Northport, NY
    Current Employee - Shift Leader in Northport, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Dunkin' Donuts full-time (Less than a year)

    Pros

    Good for students who are looking for a job.

    Cons

    The hourly rate is not worth the work.


  7. "It was what you would expect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Dunkin' Donuts part-time

    Pros

    Working overnight I only had to split tips with one other person.

    Cons

    The overnight shift was tiring as usual.

  8. "barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Barista in Glenview, IL
    Former Employee - Cashier/Barista in Glenview, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dunkin' Donuts part-time (Less than a year)

    Pros

    flexible scheduling and nice customers

    Cons

    coworkers were not held accountable to show up to shifts on time making me continually late for class, no management, no consistancy

    Advice to Management

    be consistent, hold workers accountable


  9. "Okay company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dunkin Donuts Crew Member in Bangor, ME
    Current Employee - Dunkin Donuts Crew Member in Bangor, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunkin' Donuts (Less than a year)

    Pros

    fast paced and easy work

    Cons

    stress due to drive thru times, poor management and hours

    Advice to Management

    be fair about hours and listen to your employees


  10. "shift manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Clerk in Baltimore, MD
    Former Employee - Accounting Clerk in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dunkin' Donuts full-time (More than 3 years)

    Pros

    Hard working group of people who also know how to enjoy life. It helps very good way to perform the team work

    Cons

    There is a bit of drama when you know the folks you work with really well. working in a group is excellent.


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