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    Dunkin' Donuts Reviews

    Updated January 17, 2019
    2,647 reviews

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    3.0
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Dunkin' Donuts President John Henderson
    John Henderson
    683 Ratings

    Employee Reviews

    Sort: PopularRatingDate
    Pros

    • "Coworkers, free coffee, great customers" (in 227 reviews)

    • "Fast Paced environment, Free food, nice management" (in 193 reviews)

    Cons

    • "Got paid about the same as a new-comer, which was minimum wage" (in 85 reviews)

    • "Long hours at times, customers can get rude" (in 80 reviews)

    More Pros and Cons

    1. "Customer service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Dunkin' Donuts part-time

      Pros

      You will get to learn so many things at a time.

      Cons

      You don’t need time for break sometimes.

      Advice to Management

      Everything was good

    2. "Assistant Manager"

      StarStarStarStarStar
      Current Employee - Assistant Manager
      Current Employee - Assistant Manager

      I have been working at Dunkin' Donuts full-time (More than 5 years)

      Pros

      Great place to work to build up your soft skills while you are gaining your higher education.

      Cons

      It can get hectic sometimes.

      3. Join the Dunkin' Donuts team
      See Our Latest Jobs

    3. "Fun people, but not a very great team"

      StarStarStarStarStar
      • Comp & Benefits
      Former Employee - Crew Member in Manhattan, KS
      Former Employee - Crew Member in Manhattan, KS
      Doesn't Recommend

      I worked at Dunkin' Donuts part-time (Less than a year)

      Pros

      There were some great customers who were very friendly. Some fellow coworkers are fun and have a great attitude.

      Cons

      Not a very team-oriented place to work. Some people were stuck doing the majority of the work while others barely contributed. When I told the managers and even owners about this problem, they said that they will deal with it and make some changes. However, these promises were never kept and changes about this issue never happened.

    4. "All good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Cashier, Coffee and Sandwich Maker in Birmingham, AL
      Former Employee - Cashier, Coffee and Sandwich Maker in Birmingham, AL
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Dunkin' Donuts (Less than a year)

      Pros

      Great place to work today

      Cons

      Nothing bad to say about the place

    5. "Good character building"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Dunkin' Donuts part-time (More than a year)

      Pros

      Valuable to experience customer service in the food industry—you can take that patience and adaptability with you anywhere

      Cons

      Working in food is frustrating
      Unmotivated coworkers
      Frantic management
      Mediocre pay
      Tight schedules

    6. "Work"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      Pros

      I like working there full time.

      Cons

      Long hours every day is hard

    7. "Crew Member"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Dunkin' Donuts full-time

      Pros

      Free Meal and Drinks when on the clock.

      Cons

      Training is not very good you get trained for a couple of days and then on your own.

    8. "Cashier"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Dunkin' Donuts part-time

      Pros

      Good fast paced and always busy

      Cons

      Not flexible with schedule

      Advice to Management

      Care more about employees

    9. "Pay"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Shift Lead
      Current Employee - Shift Lead
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Dunkin' Donuts (More than a year)

      Pros

      Coworkers, free coffee, great customers

      Cons

      Management, no team work, always work same station instead of tread off

    10. "A lot of turnover and minimum wage"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service in Orlando, FL
      Current Employee - Customer Service in Orlando, FL
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Dunkin' Donuts part-time (More than a year)

      Pros

      Flexible schedule, not difficult, lots of interaction with customers, great coworkers

      Cons

      Very low pay, poor management, frequently changing staff

      Advice to Management

      Many problems in my store would be resolved if there was a competent and experienced manager that didn’t drink beer behind the dumpster every day and bring his personal problems into work.