Dunkin' Donuts 1,646 Reviews | Glassdoor

Dunkin' Donuts Reviews

Updated February 19, 2017
1,646 reviews

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Full-time Part-time

1,646 Employee Reviews

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Pros
  • 90% great co-workers, promotions, free coffee, good pay (in 141 reviews)

  • The job was fast paced but a lot of fun with the return customers and other employees (in 120 reviews)

Cons
  • Salary was minimum wage when I worked there (in 69 reviews)

  • Long hours and the phone never stops (in 45 reviews)

More Pros and Cons

  1. "Dunkin The D"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Miami, FL
    Former Employee - Barista in Miami, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Dunkin' Donuts part-time (Less than a year)

    Pros

    Knowledge if the food industry

    Cons

    Opening very early on the weekends


  2. "Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Coworkers all awesome but yeah

    Cons

    Management terrible and your mother

    Advice to Management

    Find someone who doesn't crumble under pressure


  3. "italian resturant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Waitress in Modesto, CA
    Current Employee - Server/Waitress in Modesto, CA
    Recommends
    Neutral Outlook

    I have been working at Dunkin' Donuts part-time (More than 3 years)

    Pros

    fast paste, family orientated area, a learning experience

    Cons

    can have very slow days

    Advice to Management

    motivate and push the workers to want to give outstanding customer service


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  5. "Customer Service Representative"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Donuts full-time

    Pros

    Flexible with the schedule, willing to work around school schedule and other activities. Nice work atmosphere.

    Cons

    Only got one raise in 4 years


  6. "Positive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member in Southbury, CT
    Former Employee - Crew Member in Southbury, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dunkin' Donuts part-time (More than a year)

    Pros

    Flexible hours, great atmosphere, well managed. A great first step for one entering the workforce and great experience for future work.

    Cons

    It has the usual pitfalls of a service job, but they are significantly minimized by the unusually strong workplace environment.


  7. "Assistant manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Sebring, FL
    Current Employee - Assistant Manager in Sebring, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Dunkin' Donuts full-time (More than 5 years)

    Pros

    Feel like a big family

    Cons

    Pay really sucks even if yout there for years

    Advice to Management

    Respect your employees they will respect you


  8. "Easy gig. Don't expect a raise."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sandwich Maker in Cary, NC
    Current Employee - Sandwich Maker in Cary, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Dunkin' Donuts part-time (Less than a year)

    Pros

    Free coffee. 2 donuts per shift.

    Cons

    Our success is based solely on drive thru times

    Advice to Management

    Make donuts fresh throughout the day. Not overnight.


  9. "It was okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dunkin' Donuts part-time

    Pros

    I enjoyed speaking with regulars

    Cons

    Very demanding but it was mostly management's fault.

    Advice to Management

    Things could've been A LOT easier if they were open to improving and not just reliant on old ways of doing things.


  10. "Baler"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great environment, friendly co workers

    Cons

    Early mornings and rude customers


  11. "Franchise Sucks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Atlanta, GA
    Former Employee - General Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Dunkin' Donuts full-time (More than a year)

    Pros

    Decent Pay, Growth, Overtime

    Cons

    Overworked, Careless upper management, high turnover

    Advice to Management

    Try understanding your employees and understand they have a life outside of Dunkin.



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