Dunnhumby Reviews | Glassdoor

Dunnhumby Reviews

Updated February 21, 2017
289 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Dunnhumby Chief Executive Simon Hay
Simon Hay
170 Ratings

289 Employee Reviews

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Pros
  • it has an excellent work life balance (in 82 reviews)

  • Great people, great culture and a work environment that fosters innovation (in 32 reviews)

Cons
  • The pulse of the company is totally disconnected from senior management (in 18 reviews)

  • work life balance within HR is poor (in 9 reviews)

More Pros and Cons

  1. "Software - Manchester."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Engineer in Manchester, England (UK)
    Former Employee - Senior Engineer in Manchester, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dunnhumby full-time (More than a year)

    Pros

    Good people, in the main.

    Cons

    Good people, in the main - very poorly led by the 'leadership' both in what they are hoping to achieve, and in their egos. Ego is above all for management.

    The whole company will be wound up once the next global downturn arrives, as the money they are hoping just won't be available (and isn't, even now).

    Advice to Management

    Let people who know what they are doing, do it. And get over yourselves while you're at it. You are not even big fish in the small pond you think is much bigger than it really is.


  2. "Great company for creative people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in London, England (UK)
    Current Employee - Senior Analyst in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Dunnhumby full-time (More than 3 years)

    Pros

    - great company culture
    - modern office space
    - flexible benefits

    Cons

    - internal reorganization (2017)
    - there is no clear hierarchy and could be difficult to get approvals


  3. "Awesome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dunnhumby full-time

    Pros

    Great culture that I identify with
    Jeans every day
    Approachable people
    Great benefits
    Majority fun people

    Cons

    Been having difficult times, lots of change but I have never seen a company have such a long winning streak 25+ years. Change is also good.
    Leaders often promise wishy washy strategies but again this is changing

    Advice to Management

    Simple, clear, understandable, actionable objectives.


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  5. Helpful (1)

    "Used to be great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in London, England (UK)
    Current Employee - Senior Software Developer in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dunnhumby full-time (More than 3 years)

    Pros

    Industry leader with expertise on retail data analysis and insight.
    Room to experiment and innovate.
    Nice new building in London, reasonable technology available to employees.
    Good enough flexible benefits package (you are given an amount that you can distribute towards the benefits that you prefer).
    Flexible working time, working from home possible. Early 4 pm Friday finish, and 2 pm finish the last Friday of the month.

    Cons

    The past year has seen a lot of turmoil at the management level, endless changes to the management and team structure, redundancies, more changes etc. People that resign is not replaced, but new initiatives in technology put an increased burden on the remaining employees in some teams. In others, such as mine, changes mean that projects get delayed or interrupted, and the output is low.
    Time and time again management has said that they will involve employees in the proposed changes, only to come with a new surprise overhaul to the teams structure and objectives.
    As a technical employee, I don't see any career path, unless I try to become a manager. In my time on the company I have been always on the same grade, despite good yearly reviews, and salary has increased below inflation.
    There used to be a culture of excellence within the company, but many good people has left and now it feels that people are too quick to congratulate themselves on mediocre outputs.

    Advice to Management

    You should involve more the people that is affected and will implement your decisions. Changes seem to be driven by a small group of aids to the CEO, without any consideration to the people that do the real work and generate value.


  6. Helpful (1)

    "In urgent need of new stable leadership and direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Development Manager in London, England (UK)
    Former Employee - Development Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dunnhumby full-time (More than 8 years)

    Pros

    Great people, innovation, sense of collaboration, excellent benefits, office location and work life balance.

    Cons

    Weak leadership, poor investment and technology strategy. Not winning significant new business that will see the business survive in the next 5 years. In light of the recent exit of the incumbent CEO more turbulent times are ahead.
    Dunnhumby can still be a great and successful company - if it's people talent can align to a more stable, competitive and achievable business strategy.

    Advice to Management

    Leadership and senior management need a complete shakedown - future success is possible assuming a new, objective and successful external leader can be onboarded relatively quickly. With Dave Lewis (Tesco CEO) at the ultimate helm, their is hope.


  7. Helpful (5)

    "Staggered by the positive reviews"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dunnhumby full-time

    Pros

    Some really good people
    Great benefits and good pay

    Cons

    Not sure how they have been getting positive reviews lately, the atmosphere in the work place is awful. No new business acquired and an obvious push to off shore most of the work. Frequent changes of direction with constant rounds of redundancy. Middle and upper management have no idea

    Advice to Management

    No advice apart from leave


  8. "Dunnhumby"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good on learning and development. Family friendly as they offer flexible working. Clever, professional people work here. Would recommend as an employer

    Cons

    Beholden to the company owner - Tesco. Even though they are arms length they are inextricably tied to Tesco and their corporate ethos. This holds them back from being truly entrepreneurial


  9. Helpful (1)

    "Employee experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Montreal, QC (Canada)
    Former Employee - Anonymous Employee in Montreal, QC (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dunnhumby full-time (More than 5 years)

    Pros

    Attractive subject matter of the company : AI, big data, personalization, loyalty.
    Smart solutions.
    High level of expertise (scientists, business analysts, retail and CPG experts)

    Cons

    Uncertain business model (and client growth) evolution
    Highly centralized decisions and minsdet in UK and US only
    Losts of talents left


  10. Helpful (2)

    "It was ok but not now"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Engineer in Cincinnati, OH
    Former Employee - Senior Engineer in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dunnhumby full-time (More than 5 years)

    Pros

    Good salary and benefits. Lots of vacation time

    Cons

    There is no work ethics at infra team. Prepare for anything. Poor management from UK.Managers do not know how to deal with employee because there is no experience managers. They hired from India and moved to UK as a manager.

    Advice to Management

    Please try to hire experience managers


  11. "Client Lead, dunnhumby"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Lead in London, England (UK)
    Current Employee - Client Lead in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dunnhumby full-time (More than a year)

    Pros

    - Flexible - let you go after the things you're interested
    - Entrepreneurial - willing to invest time and money in something that might be a good idea
    - Training - lots of opportunities to learn different things
    - People/culture - wonderful people, really relaxed atmosphere, people passionate about what they do
    - Hard work is rewarded

    Cons

    - Not very commercial - more scientists than business people
    - Can be a bit granular in approach - bottom up thinking rather than top down. But they are working hard to change that, and upskill people to think more strategically

    Advice to Management

    Move faster and be more agile. Good ideas, but you need to MAKE them happen instead of nudging in the right direction. Be brutal in killing bad ideas. Find different ways to reward hard work that suit different people, and remember to reward effort as well as outcomes.



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