Duty Free Americas Reviews | Glassdoor

Duty Free Americas Reviews

22 reviews

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2.1
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Jerome Falic
11 Ratings

22 Employee Reviews

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Pros
  • You get a lot of experience dealing with every facet of retail sales (in 3 reviews)

  • Company gave me an option to work fulltime or part time (in 3 reviews)

Cons
  • There are no raises, bonuses or cost of living increases (in 6 reviews)

  • Upper Management can be vindictive and borderline racist to certain groups (in 6 reviews)

More Pros and Cons

  1. "Just Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Duty Free Americas full-time (Less than a year)

    Pros

    Discount when travelling internationally; Discount at several boutiques at airport; Co-workers are fun to be with.

    Cons

    Hard work for low pay; Having to deal with some incompetent supervisor(s)/manager(s); rules/guidelines that are not enforced for workers that have been with the company for years.

    Advice to Management

    Please listen to the workers that are the ones doing the work. While something might sound good on paper, in practice it's not at all feasible.


  2. "Review of duty free americas"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Duty Free Americas full-time

    Pros

    Having customers and coworkers from different backgrounds

    Cons

    No raises given in years. Changes made in the last year that lower the amount of commission that salespeople can earn

  3. Helpful (1)

    "Sales person"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Duty Free Americas full-time

    Pros

    a set schedule, co-workers become like family.

    Cons

    The owners are extremely cheap, I think they are trying their hardest to be the cheper employer in the history of the USA. Yet they want to demand so much from their miserable minimum wage employees. Everytime they make a change in the company is always to downgrade you or demote people never to promote anybody. Some changes have been reducing your salary, reducing comission 3 times everytime lower and lower, reducing vacations, reducing employees and not replacing them therefore you gotto do the job for 3 people, and obviously there hasn't been and increase in years only a decrease of your salary. This company works backwards they are not smart at all. They hire whoever, many people don't take showers, and their aspects are generally nasty. If you have an avarage IQ don't waste your time to apply there they only want people with little common sense.

    Advice to Management

    replace all those so-called leaders that have been there for years seating comfortably in their desks pretending they work, those are people with comfort-zone mentalities that have nothing new to bring to the table.


  4. "Very Poorly run Company, stay away please."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Being inside an airport you meet good people from all over and some of the great associate that still working here.

    Cons

    Dfa want to hire the cream of the cream, top notch Associates on a very low pay. You get what you pay for so your associates do not typically end up having the best work ethics or drive.
    The company's sales are down tremendously, and the GM want to know what we're going to do to get our sales back?! We hustle with passion everyday - it isn't for lack of trying. Better question- what is the COMPANY going to do to get good people back in? This is not like years ago when you was surrounded by very knowledge associates, well dressed and with good manners, look like the owners are not paying attention or they are not looking around when they visit the stores; is simple they want to be attended by some of them??? They know what types of managers are running their business, they asked to the associates how they feel, how they are treated, if they have any ideas to improve the business, ?????

    Advice to Management

    Employees stay when they are:
    Paid well, mentored, challenged, promoted, involved, appreciated, valued, empowered, trusted.
    But this is the job of the people who are running the company and they are not doing anything.


  5. "Only if you know someone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Homestead, FL
    Current Employee - Anonymous Employee in Homestead, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Duty Free Americas (More than 3 years)

    Pros

    You have a job .... That's about it

    Cons

    Poor management, poor salary


  6. "Management ignores real issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Duty Free Americas full-time

    Pros

    Duty Free Americas is overall a good company, they provide benefits after 90 days for fultimers and most people are nice, they offer paid time off and can be flexible with scheduling when they care

    Cons

    The owners wont fix anything and management doesnt like to confront issues. They micromanage while allowing things to happen that really shouldnt, they also gossip incessantly about everyone and themselves

    Advice to Management

    Start taking your employees seriously, thats why they all quit


  7. "okay"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    not a lot of work

    Cons

    boring and tedious. management sucks

  8. "So-so"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Hollywood, FL
    Current Employee - Sales Associate in Hollywood, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Duty Free Americas full-time (More than a year)

    Pros

    - some sales associates and beauty advisors are great to work with (like family)
    - airport environment is fun to work in
    there aren't really any pros to this company.

    Cons

    - Management is awful
    - Too much work for little pay
    - No overtime available
    - Verbal fights between some employees
    - bad schedules
    - struggle to work with student schedules
    - no grace period
    - if you are married or have young children this isn't the place for you, it's very hard to get a decent schedule
    - store hours are 5:00AM-12:30AM

    Advice to Management

    try harder to fight for your associates. do better working with schedules. don't talk down to or belittle your associates. make this job a place people want to come to five days out of the week.


  9. "Human Resources"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Administrator in Decatur, GA
    Current Employee - Human Resources Administrator in Decatur, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Duty Free Americas (More than a year)

    Pros

    flexible schedules, nice group of people to work with

    Cons

    I dont have any cons

    Advice to Management

    Nice company to work for.


  10. "Love this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Miami, FL
    Current Employee - Store Manager in Miami, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at Duty Free Americas (More than a year)

    Pros

    Excellent exposure, busy all the time and decent benefits

    Cons

    Crazy hours, schedules are changed without any notice

    Advice to Management

    FOCUS ON EMPLOYEES


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