Duty Free Americas Reviews | Glassdoor

Duty Free Americas Reviews

Updated May 8, 2017
22 reviews

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2.0
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Jerome Falic
11 Ratings

22 Employee Reviews

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Pros
  • You get a lot of experience dealing with every facet of retail sales (in 3 reviews)

  • Company gave me an option to work fulltime or part time (in 3 reviews)

Cons
  • THERE ARE NO RAISES OR INCENTIVES EVER FOR NO ONE (in 6 reviews)

  • Upper Management can be vindictive and borderline racist to certain groups (in 6 reviews)

More Pros and Cons

  1. "Only if you know someone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Homestead, FL
    Current Employee - Anonymous Employee in Homestead, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Duty Free Americas (More than 3 years)

    Pros

    You have a job .... That's about it

    Cons

    Poor management, poor salary


  2. "So-so"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Hollywood, FL
    Current Employee - Sales Associate in Hollywood, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Duty Free Americas full-time (More than a year)

    Pros

    - some sales associates and beauty advisors are great to work with (like family)
    - airport environment is fun to work in
    there aren't really any pros to this company.

    Cons

    - Management is awful
    - Too much work for little pay
    - No overtime available
    - Verbal fights between some employees
    - bad schedules
    - struggle to work with student schedules
    - no grace period
    - if you are married or have young children this isn't the place for you, it's very hard to get a decent schedule
    - store hours are 5:00AM-12:30AM

    Advice to Management

    try harder to fight for your associates. do better working with schedules. don't talk down to or belittle your associates. make this job a place people want to come to five days out of the week.


  3. "Human Resources"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Administrator in Decatur, GA
    Current Employee - Human Resources Administrator in Decatur, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Duty Free Americas (More than a year)

    Pros

    flexible schedules, nice group of people to work with

    Cons

    I dont have any cons

    Advice to Management

    Nice company to work for.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Love this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Miami, FL
    Current Employee - Store Manager in Miami, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at Duty Free Americas (More than a year)

    Pros

    Excellent exposure, busy all the time and decent benefits

    Cons

    Crazy hours, schedules are changed without any notice

    Advice to Management

    FOCUS ON EMPLOYEES


  6. Helpful (1)

    "Sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Decatur, GA
    Current Employee - Sales Associate in Decatur, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Duty Free Americas full-time (More than 3 years)

    Pros

    You do have the freedom to walk around and get to know your product.its Also tax free to all international passengers.

    Cons

    Duty free can get very boring on its down time.you have nothing to do but walk around the store and look for things to v clean

    Advice to Management

    You all could do better with handling business the right way also they could start recognizing people for their great achievements


  7. Helpful (2)

    "The higher the ladder rises"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook

    I have been working at Duty Free Americas full-time (Less than a year)

    Pros

    Great manager in a behind-the-scenes department, great focus on helping employees understand the job, wonderful overtime opportunities, team environment.

    Cons

    Terrible fit uniforms, other management butting into your work, slow email response from corporate, only gets better the higher you climb the ladder.

    Advice to Management

    Doing very well except for those who butt in to what isn't really their concern. Unsteady schedule for deadlines.


  8. Helpful (1)

    "Kindergarten for Adults"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Luxury Specialist in Miami, FL
    Current Employee - Luxury Specialist in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Duty Free Americas full-time (More than a year)

    Pros

    You learn a lot from the free seminars they send you to and often get some free food or gifts from the brands holding the seminars. You also receive mediocre pay from commission aside from your hourly salary. Some managers are also keen on telling you when you've done a good job and praise you on your small victories at work.

    Cons

    Management thinks they make the rules and that you have to follow them and they treat you like a misbehaving kindergartener. You are not allowed to move away from your area or be too close together with your co-workers. It's a militant environment without the military pay or compensation. You're giving rules to abide by such as not sharing credit card registers and not being able to stand behind the show counters and to always be doing something. You also cannot leave the door area for a full hour (now hour and a half). You have to stand at the door front mandatory and yet you have to make your full commissions goal or else you aren't paid commission. So if you count on money from commissions to pay bills and such, don't. This is always up in the air based on how many customers you get, the amount of goal you receive, and if the passengers are Domestic flyers or International since we can't sell domestic sales. It's stressful with daily counts of all merchandise and stocking and if there is stolen merchandise on your shift, you are penalized for it even if you are the only associate on the floor during a full rush. You are sequestered in your area and are screamed at on the floor by management if you do not stay there.

    Advice to Management

    Compensation is key. Also being recognized. Everyone likes to hear they're doing a good job and that can help them through a rough day, especially coming from management. It's important that if an employee does a lot for you in order to help you out, you try to acknowledge the effort. Valuing customers as well as employees is a huge area for improvement.


  9. "Luxury Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Luxury Specialist (Fancy for Sale Associate In the Luxry Section) in Atlanta, GA
    Current Employee - Luxury Specialist (Fancy for Sale Associate In the Luxry Section) in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Duty Free Americas full-time (More than a year)

    Pros

    They provide me with a bus/train card so I ride for free, the paid holidays that is if you are lucky enough to be off

    Cons

    Poor management, no raises only "promotions" which are very favoritism driven, high turn over rate because of this not to many good qualified people stay, in my position I can not leave my section to sell but my goal is incredibly hard to reach especially without leaving the section. you might as well look at the commission as a "possible bonus system" you have to reach at least 80% of your monthly goal amount to earn only 0.02% of your monthly goal amount. Overall, it's not a fun job, managers tend to be very unhelpful and they gossip entirely too much.

    Advice to Management

    Upper management need to care about the employees, train the store managers and have flexible work schedules.


  10. Helpful (1)

    "Think twice"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Atlanta, GA
    Current Employee - Sales Associate in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Duty Free Americas full-time (Less than a year)

    Pros

    Consistent pay, international customers, opportunity to make commission

    Cons

    Micro managed, gossip atmosphere, lazy buyers, inflexibility as far as schedule, poor communication

    Advice to Management

    Have more regard for the employees. Set a positive tone daily. Understand that there is not always something to do and forced alienation only promote tension and lowers the morale in the store.


  11. Helpful (1)

    "Actively looking for a another job, I cant wait to get out of this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Miami, FL
    Current Employee - Manager in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Duty Free Americas full-time (More than a year)

    Pros

    Good exposure to meet people from different places, nothing else

    Cons

    Head managers are afraid of the owners and treat employees really bad, they dont care about employess at all. Schedules are insane! very long hours...salaries are low in comparison with expectations. Zero tolerance for mistakes.

    Advice to Management

    Definetely management needs to update their policies, promotions, happy employees produce more than miserable ones. Reviewieng company policies is a must.


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