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Duty Free Americas Reviews

Updated January 20, 2018
69 reviews

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1.9
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Jerome Falic
35 Ratings

69 Employee Reviews

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Pros
  • Meeting people from every part of the world (in 5 reviews)

  • You get a lot of experience dealing with every facet of retail sales (in 3 reviews)

Cons
  • Upper Management can be vindictive and borderline racist to certain groups (in 7 reviews)

  • There are no raises, bonuses or cost of living increases (in 6 reviews)

More Pros and Cons

  1. Helpful (2)

    "Duty Free Americas"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Buffalo, NY
    Former Employee - Supervisor in Buffalo, NY

    Pros

    You get a lot of experience dealing with every facet of retail sales. And the discount isn't bad either. 25%!

    Cons

    You pretty much have to work every holiday - canadian and american.

    Advice to Management

    You should be a little bit more considerate of your employees.


  2. Helpful (2)

    "DFA was awesome...now not so great to work at."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Supervisor in Buffalo, NY
    Former Employee - Store Supervisor in Buffalo, NY
    Recommends
    Disapproves of CEO

    Pros

    You meet interesting people. The tasks are very easy that they ask of you.

    Cons

    I worked there 3 years and got canned for "cell phone" use. The one I worked at was very shady and was run poorly. From what I hear they have cut everything that was once good about that place. They cut hours, pay, bonuses, tuition reimbursement, employee christmas party, everything.

    Advice to Management

    The company was strong when they had good leaders as managers. Ones that have good communication as well. They should go back to the approach they used to have with the bonuses and promoting from within the company...but it doesnt look like they will be doing that. The company had a lot going for them and was a great place to work for...i cant say that anymore.

  3. Helpful (2)

    "EHHH.."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Miami, FL
    Current Employee - Store Manager in Miami, FL
    Disapproves of CEO

    Pros

    The pro for working here is that its in the airport and that opens doors. TSA cleared an customs cleared. They also really dont pressure you on your sales. A lot of employee coverage is also a big plus.

    Cons

    Ok. unless your the morning manager, ur stuck working an ugly schedule, if ur new that means fri,sat and sun all closing.... when i say closing it means, until the last international flight leaves. Some times 9 sometimes 3 am. You're at the mercy of the airlines.. delays etc.. Upper management is in the same airport and dictate your every move. EVERY MOVE.. THEY LIVE BY WRITE UPS. Their is 3 store managers per store not 1.

    Advice to Management

    PLEASE let us be managers and run a business. Dont micromanage us.


  4. "Good place to work with abysmal pay and almost overwhelming workload"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Helpdesk Support Engineer in Hollywood, FL
    Former Employee - Helpdesk Support Engineer in Hollywood, FL
    No opinion of CEO

    Pros

    The people I worked with were friendly,and the environment was great. While sometimes our workload was too much, working with people that you are friendly helps alot.

    Cons

    The pay was extremely low for the work performed. The lower paid employees would have to be on-call and get woken up at odd hours of the night and morning for one week a month, which almost destroyed the entire experience. There is no bonus for being on-call, and you would never get to come in late because you stayed up 4 hours the night before taking calls.

    Advice to Management

    Being on-call is a horrendous experience, especially because you cannot make a mistake without it causing endless hours of work, so there should be some motivation in taking the calls, for example extra pay, or extra time off. It Almost soured by entire experience with Duty Free Americas.


  5. Helpful (1)

    "Always busy."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hollywood, FL
    Current Employee - Anonymous Employee in Hollywood, FL
    No opinion of CEO

    Pros

    Has stores in airports and throughout US boarders

    Cons

    Salary is not to par compared to same market


  6. Helpful (2)

    "It is what you make it and I learned a lot, but what a relief to be gone."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Office in Hollywood, FL
    Former Employee - Corporate Office in Hollywood, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good technology to work with, autonomy, and nice people at the corporate office. Every other Friday off was nice as well as little or no travel.

    Cons

    You only will get a raise if the owners feel like it. There is no policy ro cost of living adjustments. The upper management is only concerned about their own welfare and almost completely ingnore ereryone else. The morale is horrible since pay was cut over 2 years ago and only addressed once over a year. Managers are left to do whatever they want, and there is little to no interaction or leadership from the COO, CEO, or CFO.

    Advice to Management

    Even a minimal amount of leadership would be an improvement over the current hands-off style. Stop ignoring your employees and give them the common courtesy they deserve.


  7. "Great place to get global experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    Pros

    Work closely with senior level management. Wide variety of challenging tasks and projects.

    Cons

    Overworked and underpaid. At times workload is unrealistic.

    Advice to Management

    Value the talents of your junior level staff.

  8. "Never again"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Nothing good to say about it.

    Cons

    Park and ride, Airport Security, Shortest breaks, no raises ever, terrible management


  9. Helpful (2)

    "This is a horrible greedy company that will always choose the cheepest way, no rom for advancement, lowest pay possible."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inventory Clerk, Head Stock in Port Huron, MI
    Former Employee - Inventory Clerk, Head Stock in Port Huron, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Duty Free Americas full-time (More than a year)

    Pros

    Will hire just about anyone tat can pass a background check.

    Cons

    Heavy workload with very low pay even in supervisor level, VERY LOW PAY, no appreciation, extremely high turnover rate, no raises or advancement opportunities.


  10. Helpful (3)

    "Revamp Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Salt Lake City, UT
    Former Employee - Sales Associate in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Duty Free Americas full-time (More than a year)

    Pros

    Meeting a lot of fun people.

    Cons

    Management has no respect for employees, very high turn around. Unreasonable goals. Working every holiday. Company says in employee handbook that the strive for employee satisfaction. So far that is an epic failure. Very low morale. Breaks are often forgotten.

    Advice to Management

    Respect employees, treat them great and they will stay.


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