Duty Free Americas Reviews | Glassdoor

Duty Free Americas Reviews

Updated May 18, 2017
64 reviews

Filter

Filter

Full-time Part-time

1.8
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Jerome Falic
33 Ratings

64 Employee Reviews

Sort: Popular Rating Date

Pros
  • You get a lot of experience dealing with every facet of retail sales (in 3 reviews)

  • Company gave me an option to work fulltime or part time (in 3 reviews)

Cons
  • THERE ARE NO RAISES OR INCENTIVES EVER FOR NO ONE (in 6 reviews)

  • Upper Management can be vindictive and borderline racist to certain groups (in 6 reviews)

More Pros and Cons

  1. "Worse company I've ever worked for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Duty Free Americas full-time (More than 5 years)

    Pros

    Interacting with passengers and bonding with co-workers. They pay for either public transport or parking. Venture here at your own risk.

    Cons

    I have zero good things to say about this company other than what is stated above. There are so many negatives to this company as to boggle the mind. I've never worked for a company that is so inclined to demotivate an employee as this one. If you were to look up a text book example on how not to run a company, DFA would be illustrated. They seem to have nothing but disdain for their employees. They claim to have a no retaliation policy in place; however, challenge them on this and you'll find that the exact opposite is true. They will railroad you, the minute they feel that you are either a threat or of any use to them. Human Resources is a joke; there's absolute nothing human about them. They are there exclusively as the company's mouthpiece and could care less about the employee and their problems, unless, of course, you are a favorite of the general manager and then you get everything you want. There are no raises, bonuses or cost of living increases. I hope you like your starting salary because that will be your fishing salary. Promotions are non-existent, except, of course, if you are a chosen one of the general manager. The turn-over rate is among the highest in the airport, comparable to McDonald's. I cannot stress enough just how little they care about their employees. The Falic brothers et al. are here to make a buck and that's it. Don't expect compassion, understanding or anything resembling human decency from these people because you will be sorely disappointed.

    Advice to Management

    Why bother? You'd have better luck talking to a fossilized arachnid.


  2. "Review of duty free americas"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Duty Free Americas full-time

    Pros

    Having customers and coworkers from different backgrounds

    Cons

    No raises given in years. Changes made in the last year that lower the amount of commission that salespeople can earn


  3. Helpful (1)

    "Supervisor"

    Star Star Star Star Star
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Sumas, WA
    Former Employee - Supervisor in Sumas, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Duty Free Americas full-time (Less than a year)

    Pros

    I miss my work family. Great coworkers.
    Unfortunately, the manager was an irresponsible, chain smoking twit with extreme ADHD who never took his meds.

    Cons

    EMBARRASSING MANAGEMENT.
    If the headquarters in Hollywood, Florida saw how this place was being run there would be some major changes.

    Advice to Management

    I have no advice for management. It was ridiculously crappy management that lead me to quit.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Low earning potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Duty Free Americas full-time (More than 10 years)

    Pros

    Good entry level to learn retail
    Multicultural clientele
    Fast pace environment
    Learning different types of retail and items
    Chance to earn commission

    Cons

    Long term earning potential is extremely limited. Upper Management can be vindictive and borderline racist to certain groups.
    Late operating hours
    Maximum responsibility with little return
    Managers are given unclear directives that is not understood to them and it shows when trying to enact those directives.
    Human resources number one job is to protect the interest of the company not the employee.
    Management finds way to "get rid" of employees that they do not like.
    The corruption starts from the top.
    Favoritism reigns supreme

    Advice to Management

    Treat your staff like the resource that they are. You cannot have a successful business without the cooperation of your staff. Raises can a great incentive. Attitude is reflection of leadership.


  6. "Started out good but worked out bad."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vendor Representative in New York, NY
    Former Employee - Vendor Representative in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Duty Free Americas full-time (More than 5 years)

    Pros

    Very nice team of co-workers.

    Cons

    I have read many reviews about this company and the general opinion seems to be the same. The real problem is the management...or lack thereof. It seems they all use the same rule book at most of their stores and the treatment of the associates is the same all around. I read one review that was so on point about the management. Individuals who have been at that job for a very long time and got comfortable behind their desks and have absolutely NOTHING new to bring to the table. Their methods of dealing with the associates is worthy of labor board lawsuits. They are brazen liars. Accuse you and write you up for things without presenting you with any physical evidence that you are guilty. I once ran into an ex-manager from my store and they told me one of the reasons they quit was because of the bad things they wanted the managers to do to the employees. That solidified my suspicions that they were intentionally mistreating the associates. As a vendor representative you are responsible for selling the brand you represent and the vendor in turn pays you commission and a percentage of your salary if not all of it. It is my strong suspicion that this company cheats the vendor reps out of commission and many vendors are unaware what is going on. For example, your commission percentage is supposed to be 3% but the company takes 1.5% of it and the vendors are none the wiser. And they insist that you do not contact your vendor directly. They want you to go through management in order to contact them. Shady. This management is trained to be very backstabbish, throw you right under the bus to improve their own reputations with corporate, argumentative with associates, constantly focusing on the negative, pointing fingers at associates and treating people like children. Whenever business is down they blame the associates and say they are not providing enough customer service. Never a word of gratitude or thanks. Never look at themselves and realize that THEY are the real problem.

    Advice to Management

    Advising them would be a waste of time. They can't bare constructive criticism because, you see, they are "NEVER" wrong.


  7. Helpful (1)

    "Sales person"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Duty Free Americas full-time

    Pros

    a set schedule, co-workers become like family.

    Cons

    The owners are extremely cheap, I think they are trying their hardest to be the cheper employer in the history of the USA. Yet they want to demand so much from their miserable minimum wage employees. Everytime they make a change in the company is always to downgrade you or demote people never to promote anybody. Some changes have been reducing your salary, reducing comission 3 times everytime lower and lower, reducing vacations, reducing employees and not replacing them therefore you gotto do the job for 3 people, and obviously there hasn't been and increase in years only a decrease of your salary. This company works backwards they are not smart at all. They hire whoever, many people don't take showers, and their aspects are generally nasty. If you have an avarage IQ don't waste your time to apply there they only want people with little common sense.

    Advice to Management

    replace all those so-called leaders that have been there for years seating comfortably in their desks pretending they work, those are people with comfort-zone mentalities that have nothing new to bring to the table.


  8. Helpful (1)

    "Horrible. Avoid at all costs."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Duty Free Americas full-time (More than 8 years)

    Pros

    Not much in the way of pros but they do offer monthly compensation for public transport and for on site parking.

    Cons

    I ran into a former mgr and he/she told me one of the reasons they quit was because of some of the things the company wanted them to do to the staff. He/she didn't agree with those things because they knew those things were wrong and decided to quit. While reading through many of the reviews on this company the opinions are the same for many locations. Mgmnt doesn't care about the staff, they always point out the bad things, they are not supportive, they don't accommodate your scheduling needs, there is no life/work balance, hostile work environment. I would love to get my hands on the mgmnt handbook and turn it over to the Department of Labor. These people have you running around doing 10 jobs for the price of less than one. They are ALWAYS understaffed. The turnover rate is astronomical. I have seen so many (good) people treated like dirt and cast out like TRASH. The crap that this company gets away with is incredulous.

    Advice to Management

    Not much to say to mgmnt. They are trained to be horrible to people and to treat them unfairly ON PURPOSE. In this life you CANNOT mistreat people and expect to walk through a garden of rewards. Somewhere down the road you will be held accountable for the misery you have caused and the price you pay karma will be staggering.


  9. "salary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Phoenix, AZ
    Former Employee - Sales Associate/Cashier in Phoenix, AZ
    Recommends
    Approves of CEO

    Pros

    spiff, flexible schedule, easy job

    Cons

    low hourly rate. minimum $7.50


  10. "Get it in writing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Duty Free Americas full-time

    Pros

    The work is always the same, coworkers are pleasant for the most part, wage is low but commissions can be good.

    Cons

    Scheduling. You won't get what you are promised and your personal life will be non-existent.


  11. "Luxury Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Luxury Specialist in Atlanta, GA
    Former Employee - Luxury Specialist in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Company gave me an option to work fulltime or part time. You meet new ppl daily even celebrities walk in. During holidays, you'll receive a meal and for Xmas they'll give away old merchandise for the coworkers .

    Cons

    Management cares nothing about the ppl under them. They'll talk to you anyway. Not understanding at all. The older employees form in groups and gossip like teenagers. HR will have you write a report about everything, but won't solve the issues.

    Advice to Management

    Its a workplace not high school


Showing 64 of 64 reviews
Reset Filters