Dyson Reviews in Chicago, IL | Glassdoor

Dyson Chicago Reviews

Updated June 26, 2017
51 reviews

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Chicago, IL

2.7
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Dyson CEO Max Conze
Max Conze
25 Ratings

51 Employee Reviews

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Pros
  • Work / Life balance properly managed (I've heard horror stories from the past, but much better now (in 15 reviews)

  • Customer focused, great products & a positive plan (in 20 reviews)

Cons
  • Aloof out of touch senior management (in 18 reviews)

  • Middle management not the most competent- many "years of service" style promotions (in 12 reviews)

More Pros and Cons

  1. Helpful (2)

    "Dyson employee during office transition burbs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Specialist in Chicago, IL
    Former Employee - Customer Experience Specialist in Chicago, IL

    I worked at Dyson full-time (More than a year)

    Pros

    Originally it was the office was in the loop, easy commute. Training was thorough and good information on the product. Most of the people I worked with were great, originally. I was in customer service dept and that was the first time i had worked in a call center.

    Cons

    Moved the call center to the suburbs. Longer commute, many times I was late using Metra. The quality of the employees deteriorated. They were so focused on metrics, they failed to see other strengths of employees.

    Dyson Response

    Sep 5, 2016 – Talent Engagement Specialist

    Thank you for getting in touch about your experience of working at Dyson. We appreciate it can take a while to adjust to a change in office space so thank you for giving us your feedback. We'll make... More


  2. Helpful (4)

    "Products over people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Dyson full-time (More than 3 years)

    Pros

    Amazing products. Many hard-working people that actually care about the company. Half-day Fridays.

    Cons

    Middle management is out of touch and free to do whatever they want with no supervision or consequences. They're meant to serve as a liaison between the leadership team and their wider teams, but don't communicate or collaborate. Lack of transparency and physical presence from the leadership team. Severe and unacceptable lack of diversity in the workforce. No loyalty shown to long standing team members. Quick to recruit externally before promoting internally.

    Advice to Management

    Stop placing products before people. Invest in the growth of each individual team member. The stronger they are individually, the stronger the company would be collectively.

  3. Helpful (1)

    "Financial Analyst"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Dyson full-time (More than 5 years)

    Pros

    Great group of people, great products

    Cons

    Does not value its people


  4. "Technical Service Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Services Administrator in Chicago, IL
    Former Employee - Technical Services Administrator in Chicago, IL

    I worked at Dyson (More than 3 years)

    Pros

    great customers, great employees and supervisors, great product.

    Cons

    i can't think of any.


  5. Helpful (12)

    "Not so Great or Innovative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dyson full-time

    Pros

    Product discounts and working for recognized brand
    Majority of people who work here are generally nice and friendly
    Weekly healthy lunch option for $5
    Work/life balance is alright
    Summer Fridays

    Cons

    Pay is not competitive and there is no structure or room for growth
    Disorganized and chaotic environment with outdated systems and unnecessary processes. Instead of looking at ways to improve, as we claim is part of the culture, it is just accepted as the norm and something people just have to accept because "that's Dyson"
    Constant turnover in leadership which means no one is ever on the same page for what the company's strategy and main priorities are. Combined with a ridiculous sense of secrecy for no good reason. There's a complete lack of transparency and it creates this constant culture of fear.
    Leadership (including HR) does not care at all about its employees or making Dyson a good and positive place to work

    Advice to Management

    Care more and invest in your people. Actually put feedback you get on your culture into action.

    Dyson Response

    Jun 1, 2016 – Talent Engagement Specialist

    Hello Thanks for writing a review for us. We’re glad to read your positive comments and are sorry to hear there have been some less positive experiences to date. We rolled out a new performance... More


  6. "Help Deak Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Adviser/Lead Service Advisor in Chicago, IL
    Former Employee - Customer Service Adviser/Lead Service Advisor in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dyson full-time (More than a year)

    Pros

    Downtown , Great office, Great people to work for and you were always a team

    Cons

    They moved The Help center to Auoroa to far for me.

    Advice to Management

    Keep up the good Work


  7. Helpful (1)

    "Customer Experience Specialist"

    StarStarStarStarStar
    Current Employee - Specialist in Chicago, IL
    Current Employee - Specialist in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dyson (More than 3 years)

    Pros

    Friendly environment, relaxed atmosphere. Very helpful training staff

    Cons

    Low pay for the work expected.

  8. Helpful (4)

    "Dyson Field Sales (Demonstrator)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Demonstrator in Chicago, IL
    Current Employee - Demonstrator in Chicago, IL
    Neutral Outlook
    No opinion of CEO

    I have been working at Dyson part-time

    Pros

    Schedule is more reliable than typical retail, the hours do not shift each weekend.
    Providing the demonstrators with the products to utilize at home is one of the few "perks": which in turn, benefits the company because it's the best way for the demonstrator to learn how to sell the product to the customers.
    Induction is hands on and well conducted, but there are "kinks" that need to be worked out, regarding getting a demonstrator online and capable of filling out store surveys, ADP, recaps, watching Mindflash training, and even the things they need to begin demoing in a store location.
    There are incentives or quarterly bonuses for meeting registration and units sold per shift quota
    If you have a good DDM (District Demonstrator Manager) you are kept informed, slightly motivated, and felt that you are part of a team.
    If you are independent, self-motivated and looking for an opportunity to learn about sales and customer service in a low pressure sales environment this is a great "entry level" sales position.

    Cons

    From the beginning it is clearly evident that there is little room for advancement. Working as a demonstrator is similar to working at a department store. It's a pyramid structure. Dyson claims that there are limitless opportunities and room for advancement, but sadly this is untrue. Unless you have a marketing, IT, or engineering degree.....don't look at this as a career or starting point to upwardly advancement. It's highly unlikely. It's very similar to retail in the amount of positions that are available.
    District Demonstrator Managers are extremely busy and have large territories, frequently you as a demonstrator are required to make do without supplies or even information when they are not available several weekends in a row for sending out supplies or providing one on one training in new stores or on new units.
    After induction your contact with others is limited to texts, emails, and online training. Very little hands on training or money is spent into providing demonstrators with information or training that is useful to advancement within the company.

    Advice to Management

    Need to provide chances for demonstrators to feel like they are part of a team.
    District Demonstrator managers are only useful when they are available in state. If they are constantly in an endless rotation, demonstrators realize that they are merely an expendable number.
    Room for advancement conversations are truly a joke.
    Motivation to continue to keep sales numbers up must come from promoting teamwork, this requires more opportunities for demonstrators to interact as a team and be given actual training that goes beyond online.
    Every store that you demonstrate at, has its own management/employee "culture", customer demographic, and price point or foot traffic. District Managers need to be more "aware" of each store and offer demonstrators helpful tips or information to make selling and fitting in easier at each location.


  9. Helpful (4)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Chicago, IL
    Former Employee - Account Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dyson full-time (Less than a year)

    Pros

    Great team! I worked with talented folks who were very down to earth. Management is knowledgable and eager to ensure you have what you need to be successful.

    Cons

    The benefits were lacking a bit...not much in the way of perks. They operate in more of a startup mentality, but, without any of the excitement that follows. Extremely limited maternity benefits, considering this is a UK company that is required to provide incredible maternity rights to British employees, they offer almost the bare minimum mandated by the Federal Government.


  10. Helpful (28)

    "midnight ride"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Dyson full-time (More than a year)

    Pros

    Always skeptical of entirely negative glassdoor reviews, I am quite happy to start with the pros: Dyson products are brilliant, brand reputation makes the company a good resume builder, and there are a handful of truly talented individuals working for this vacuum juggernaut. Sadly, the aforementioned list of pros is both terribly short and but a prelude to a laundry list of cons.

    Cons

    Let me be your personal Paul Revere. The British are not coming; they are here. Take a position at Dyson, but know you are signing up to fight a never-ending, non-revolutionary war.

    Con 1: Spin It
    I have worked for big brands in the past, but never has perception reigned so supremely over actual productivity and results. To succeed at Dyson, you must PR yourself, pillage coworker's wins and claim them as your own, and stay well beyond the standard workday simply for the sake of appearance. These characteristics are bred and lauded by senior leadership. Thus it is no real surprise that there is a cutthroat, toxic environment brewing - one where employees are forced to climb over one another like a horde of demons freshly unleashed from the bowels of the underworld.

    Con 2: Culture, Smulture
    Get ready to get bopped over the head with a slew of haughty phrases and lofty promises. At Dyson, employees are pitched on an open office environment that promotes communication, unlimited advancement opportunity and flex hours. Be warned: those are but traps. And crucially, it gets worse.

    The walls in the US office ooze cocksure quotes that are passed off as bits of the Dyson culture. They might have you believing you just beamed aboard the innovative express. Trust me, you have not. While the whiz kid engineers in the UK might be whipping up a sexy knew cordless vacuum - excuse me, "machine" - that will outlive planet earth, know that the US office actually crushes creative thinking. Oh the sad, sad hypocrisy.

    Con 3: Dyson's "Visa" Bill
    If you have read other reviews of Dyson on glassdoor, you have undoubtedly noticed one pattern that has literally repeated itself for years: ex-pats are given nearly every single leadership role in the US. This is likely do to the extreme success that the blokes and birds have had over the past few years. Utilizing their extremely limited knowledge of the American sales/marketing environment, they have managed to exponentially shrink US market share. (fancy claps)

    Con 4: Revolving Door
    The real Dyson culture promotes competition and lacks teamwork, transparency and overall tact, so it should come as no surprise that turnover is high. How high? So high - the type of turnover that has a quicksand effect on day-to-day business while simultaneously eating away at employee moral.

    Advice to Management

    Rather than suggest employees post positive glassdoor reviews, actually address the issues at hand. Ironically enough, Shark solved the problems Dyson (still) chooses to ignore. Google "How Shark ate Dyson's lunch in America" and enjoy the read.


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