E*TRADE Financial Reviews in New York City, NY | Glassdoor

E*TRADE Financial New York City Reviews

Updated April 5, 2017
89 reviews

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New York City, NY Area

2.8
Star Star Star Star Star
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E*TRADE Financial CEO Karl A. Roessner
Karl A. Roessner
3 Ratings

89 Employee Reviews

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Pros
  • nice place to work on with proper work life balance (in 37 reviews)

  • This is a decent place to get the 7 and 63 (in 25 reviews)

Cons
  • Work/life balance is not desirable (in 18 reviews)

  • Monotonous call center customer service work that will crush your soul; have to become a mindless drone to work here for longer than 6 months (in 32 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good people, good products"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jersey City, NJ
    Current Employee - Anonymous Employee in Jersey City, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E*TRADE Financial full-time

    Pros

    Leading edge technology
    Dedicated to customer satisfaction
    Integrity in processes
    Accountability from bottom to top
    Smart, driven CEO (new as of September 2016)

    Cons

    Confusing internal messaging
    Difficulty in eliminating silos/defensiveness about group-specific efforts

    Advice to Management

    Keep improving communication (past 6 months have shown marked improvement): transparency is motivational


  2. Helpful (3)

    "So called start up with terrible management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in New York, NY
    Former Employee - Business Analyst in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at E*TRADE Financial full-time (More than a year)

    Pros

    Office was in a great location (midtown and jersey city), certain employees can be friendly

    Cons

    Management is a wreck. Everyone is just out there trying to keep their jobs. Upper management doesn't treat the people below them as people based on their job titles. The company sells itself as having a "startup vibe" but its as corporate as can be. Very inconsiderate of personal and religious needs of employees. If you want to grow your career and enjoy your work, I suggest you look elsewhere.

    Advice to Management

    Get rid of current management. E*Trade will go nowhere with such unhappy workers and bozos at the top.


  3. Helpful (5)

    "Dated Financial Firm"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in New York, NY
    Former Employee - Senior Analyst in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at E*TRADE Financial full-time (More than a year)

    Pros

    Good benefits package (healthcare, dental)

    Cons

    The company is a shell of what it used to be, and has failed to keep up with the technology and product offerings in the brokerage space. Numerous turnovers, layoffs, and team changes have only added to the confusion and lack of focus. Acquisition of OptionsHouse have led to additional senior management changes, which has made the company more of a political battlefield instead of a business.


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  5. Helpful (1)

    "Strong culture, needs focus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at E*TRADE Financial (More than 10 years)

    Pros

    A knack for hiring great people, flexible schedules, commitment to learning and development

    Cons

    Strategy is not focused, Frequent changes of executive management. Career options are limited given company size.

    Advice to Management

    Communicate to your people


  6. "Good culture and nice people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Manager in New York, NY
    Current Employee - Compliance Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E*TRADE Financial (More than 5 years)

    Pros

    Upward mobility, ability to do many different tasks, feel like your involvement makes a difference, if you have the right supervisor you will be able to really integrate yourself into the culture.

    Cons

    A bit stiff at times, lack of training appropriate to growth, pay is not market value, lack of addressing employee concerns with organization

    Advice to Management

    Hire needed resources and empower your direct reports. Incentivize the good staff you already have instead of hiring new ones and having to train them from scratch.


  7. "Very cooperative and professional management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Content Migration Specialist in New York, NY
    Current Employee - Web Content Migration Specialist in New York, NY
    Recommends

    Pros

    Flexible schedule,
    Timely pay,
    Very organized and structured outline of project planning and documentation
    SMEs with extensive knowledge and capabilities

    Cons

    I cannot list any as of none so far.
    None
    None
    None

    Advice to Management

    None


  8. Helpful (1)

    "People are great but pay isn't up to par for industry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Platinum Relationship Manager in Jersey City, NJ
    Current Employee - Platinum Relationship Manager in Jersey City, NJ
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at E*TRADE Financial (More than 8 years)

    Pros

    The culture is that of cooperation within the small groups of polite employees. The facilities are clean and presentable for guest

    Cons

    Back office politics hinder workable conditions. The company prides itself on technology but still us old and outdated systems. The pay is not competitive with like positions in outside companies

    Advice to Management

    Competitive pay would assist in attrition risk


  9. Helpful (2)

    "May want to avoid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook

    Pros

    The people, although most are now gone with the restructuring. Good work / life balance and benefits. Good location.

    Cons

    Lack of focus and no clear direction from leadership on brand, customer target, product priorities or "why ETRADE?". Not a lot of innovation, and if there are ideas, there are roadblocks everywhere. Morale is very low.

    Advice to Management

    Less "barking" and complaining. More professionalism and true management/leadership.


  10. Helpful (4)

    "Company lacks direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in New York, NY
    Former Employee - Senior Manager in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at E*TRADE Financial full-time (More than a year)

    Pros

    - Good people (although most are now gone through recent restructuring)
    - Compensation (team dependent)

    Cons

    - Poor communication throughout organization
    - Constant leadership changes
    - Hurry up and wait mentality

    Advice to Management

    - Figure out who you want to be before making changes
    - Communication is vital to success of an organization


  11. Helpful (8)

    "dumb white man mgt team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at E*TRADE Financial full-time (More than 3 years)

    Pros

    some really nice people work here who have worked through 5-8 CEOs and management transitions. They love the company and their jobs, but they are not in HQ. Some of the divisional or subdivision managers are professional and competent.

    Cons

    senior management team is entirely all white men. lacks diversity and appreciation for diversity. a few even have to tell you "i'm really smart - I know what I'm doing. I'm an expert" in Town Halls. HR ignores all complaints.

    Advice to Management

    Become professional.



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