E*TRADE Financial Reviews | Glassdoor

E*TRADE Financial Reviews

Updated July 18, 2017
103 reviews

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4.0
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E*TRADE Financial CEO Karl A. Roessner
Karl A. Roessner
6 Ratings

103 Employee Reviews

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Pros
  • The work/life balance is the best I've experienced in my career (in 42 reviews)

  • This is a decent place to get the 7 and 63 (in 26 reviews)

Cons
  • Work/life balance is not desirable (in 18 reviews)

  • Inbound call center, so performance metrics are highly monitored (in 35 reviews)

More Pros and Cons

  1. "Advanced Trading Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Trading Specialist in Sandy, UT
    Current Employee - Advanced Trading Specialist in Sandy, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E*TRADE Financial full-time (More than 3 years)

    Pros

    Good benefits, casual dress

    Cons

    Needing better 401k match, has a VERY low 401k match

    Advice to Management

    Better 401k match


  2. Helpful (1)

    "Financial Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Consultant in New York, NY
    Current Employee - Financial Consultant in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at E*TRADE Financial full-time (More than a year)

    Pros

    Some of the best benefits in the industry

    Cons

    High Executive turnover so direction of the company is vague and ever changing

    Advice to Management

    Compensation is confusing to track and inaccurate... Sales should focus on Business development and not have to worry about receiving their accurate compensation.

  3. Helpful (1)

    "Great company, god culture, good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Large-Market Senior Service Manager in Alpharetta, GA
    Current Employee - Large-Market Senior Service Manager in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E*TRADE Financial full-time (More than 5 years)

    Pros

    Love the culture and people I get to work with. Company benefits package is above par - health insurance, paid parental leave for both parents, 75% match on 401k, etc.

    Cons

    Salary info is. It public but after a while you start to find out things here and there. Outside hires seem to get hired it with higher salaries than internal promotions for the same position.
    Also, not everyone gets the opportunity to receive or participate in equity programs.

    Advice to Management

    Every so often salaries should be balanced based on title, tenure, and performance. If your top performer is the lowest paid member of his or her team it incentivized that person to look elsewhere for work.


  4. Helpful (2)

    "Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Alpharetta, GA
    Current Employee - Relationship Manager in Alpharetta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at E*TRADE Financial full-time (More than 3 years)

    Pros

    -Pay is above average. Unlike some of our competitors, firm doesn't play hardball or negotiate in bad faith with its talent.
    -Role provides flexible schedule and ability to work remotely.
    -Colleagues are both skilled and collaborative.

    Cons

    -Coming off a year of instability due to turnover in various roles.
    -Benefits are average at best.
    -Leadership could do a better job of communicating their vision.

    Advice to Management

    -Our long term clients are our lifeblood. Let's make sure we do right by them by providing stability, proficiency, and consistency.


  5. Helpful (1)

    "Good people, good products"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jersey City, NJ
    Current Employee - Anonymous Employee in Jersey City, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E*TRADE Financial full-time

    Pros

    Leading edge technology
    Dedicated to customer satisfaction
    Integrity in processes
    Accountability from bottom to top
    Smart, driven CEO (new as of September 2016)

    Cons

    Confusing internal messaging
    Difficulty in eliminating silos/defensiveness about group-specific efforts

    Advice to Management

    Keep improving communication (past 6 months have shown marked improvement): transparency is motivational


  6. Helpful (4)

    "A good starting point"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at E*TRADE Financial full-time

    Pros

    It's a great place to begin a career in finance, with plenty of opportunity to move around within the organization. The management is generally good to work with (pretty easy going for a financial company, really).

    Cons

    There's a real lack of support for development beyond the new hire experience, leaving a lot of talent with only a few developmental opportunities. The organization seems to be a in a permanent state of emergency, and always struggling to have enough people in the right spots, while being entirely overstaffed in others. The technology has been languishing since the housing crash, and the company lacks true direction.

    And the compensation is much better at other firms.

    Advice to Management

    Competitors are coming from every angle, and you're trying to push an advice product on a market that is saturated with companies that can do it better. You need to develop a clear directive and pursue new markets where you can compete, instead of being an "also there". If Fido and Schwab don't get you, fintechs will.


  7. "Good culture and nice people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Manager in New York, NY
    Current Employee - Compliance Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E*TRADE Financial (More than 5 years)

    Pros

    Upward mobility, ability to do many different tasks, feel like your involvement makes a difference, if you have the right supervisor you will be able to really integrate yourself into the culture.

    Cons

    A bit stiff at times, lack of training appropriate to growth, pay is not market value, lack of addressing employee concerns with organization

    Advice to Management

    Hire needed resources and empower your direct reports. Incentivize the good staff you already have instead of hiring new ones and having to train them from scratch.

  8. Helpful (2)

    "Overall, a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Services Representative in Sandy, UT
    Current Employee - Senior Financial Services Representative in Sandy, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at E*TRADE Financial full-time

    Pros

    Great benefits, and good pay. They understand the job is tough, and try to pay you to compensate. Great training, and benefits from Day one. Parental leave, with good 401k mathcing and HSA contributions by company.

    Cons

    stressful job, answering calls all day. Unfortunately, the management disciplines through fear, and instead of trying to get to the root of the problem, you are presented with a verbal warning, then written warning, and termination. A fear based culture will never produce the best results, needless to say loyal employees.

    Advice to Management

    If you want to decrease turnover, and improve the employee experience you need to stop worrying about your own job and put the needs of your team members before your own.


  9. "Sr Financial Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Licensed Financial Services Representative in Atlanta, GA
    Current Employee - Senior Licensed Financial Services Representative in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at E*TRADE Financial full-time (More than a year)

    Pros

    New Chief Brokerage Officer
    Management focus on Morale
    Flexible Manager
    Great Overtime Opportunity
    Focus around efficiency
    Discounted Trades
    Christmas Party!
    Annual Bonus

    Cons

    No ETFC shares in 401k
    Suspended Stock Plan Program for ETFC employees at low level
    Uncertainty of business environment
    Dated Technology

    Advice to Management

    Give shares as a Morale boost instead of Jason's Deli Salami Sandwich. More job opportunities for overly qualified phone reps with MBAs.


  10. "Busy Important and Relaxed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Sandy, UT
    Current Employee - Customer Service Representative in Sandy, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at E*TRADE Financial full-time (More than a year)

    Pros

    Good people, challenging and important work, relaxed atmosphere

    Cons

    Not as much upward mobility as they say.


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