E*TRADE Financial Reviews | Glassdoor

E*TRADE Financial Reviews

Updated May 11, 2017
141 reviews

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2.0
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E*TRADE Financial CEO Karl A. Roessner
Karl A. Roessner
3 Ratings

141 Employee Reviews

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Pros
  • nice place to work on with proper work life balance (in 37 reviews)

  • This is a decent place to get the 7 and 63 (in 25 reviews)

Cons
  • Work/life balance is not desirable (in 18 reviews)

  • Monotonous call center customer service work that will crush your soul; have to become a mindless drone to work here for longer than 6 months (in 33 reviews)

More Pros and Cons

  1. Helpful (1)

    "good to get your license but no growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Service Representative in Charlotte, NC
    Former Employee - Financial Service Representative in Charlotte, NC
    Doesn't Recommend
    No opinion of CEO

    Pros

    easy to get foot in the door and some good employees. easy to get your licenses. good employees discounts on broker services and bank rates with high interest.

    Cons

    no growth; bad management and communication. management treats employees like children, and there is no attention paid to suggestions for improvement. not proactive in solving problems and would rather sweep them under the rug; people more concerned with covering themselves and office politics rather than improving the firm.

    Advice to Management

    more transparency with employees and invest more in competent service


  2. Helpful (1)

    "To live and die at E*trade"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Services Representative in Sacramento, CA
    Former Employee - Senior Financial Services Representative in Sacramento, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Etrade is a great place to begin a career in Finance. Getting you feet wet is mandatory from day one. They do take great care in training you properly for the position and provide ample time and training for getting all necessary licenses. Once all licenses have been acquired, further training is given to further improve your job performance. Also, self training in other fields and topics within the financial field is encouraged. Being originally a dot com company, the work atmosphere was fairly relaxed but was changing considerably when I left. The casual dress attire at work was still in place and definitely made for a more comfortable work environment.

    Cons

    The long hours required. Overtime is generally mandatory. The minimum standards and quotas needed to be met at work was strictly monitored and can be extremely overbearing.

    Advice to Management

    Cultivate the employees more. The work environment and the constant need to meet your "numbers" was stressful and numbing. This pressure seemed to come from the top since most supervisors I knew were also under the same kind of stress.


  3. "Great place to get experience but not a place for a long term career"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Jersey City, NJ
    Former Employee - Senior Manager in Jersey City, NJ
    Approves of CEO

    Pros

    Creative compnay and a great place to get in on the ground floor to get industry experience. ETRADE offers excellent opportunities for people to get their foot in the door of the financial services industry. You will even get the opportunity to move around to different areas.

    Cons

    This is a fast moving company and there is allot of turnover, reorganization, and offshoring. Couple this with the history of unstable financial stability and you will rarely if ever feel job security.

    Advice to Management

    Keep doing what you're doing. Strip it down and get it ready for sale. But in the meantime make sure you are not making empty promises or misleading employees.


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  5. "Will not feel like you work in a smooth running environment."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Representative in Jersey City, NJ
    Current Employee - Financial Services Representative in Jersey City, NJ
    No opinion of CEO

    Pros

    Camaraderie. Some good opportunities for advancement. Closure of several offices means more work for associates who remain, good if you don't mind working OT, not so good if you're susceptible to burnout.

    Cons

    Will sometimes hire from outside rather than promote from within. Some in management are clueless. Used to be a good place to get a start in finance but now they're only hiring experienced and licensed brokers. Always get the feeling that you're expendable and not appreciated.

    Advice to Management

    Understand that front line associates are integral to your business. Should maybe start recognizing that fact.


  6. "Great company to START a career if we pull through the market turmoil"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Alpharetta, GA
    Current Employee - Account Manager in Alpharetta, GA
    No opinion of CEO

    Pros

    Get your series 7 and 63 while being paid a competitive salary
    Upward advancement available
    Laid back enviroment

    Cons

    Uncertinity of where the company is headed
    May be bought out or worse in the near future
    VERY unprof. at times

    Advice to Management

    The employees of ETrade depend on you to lead us through this mess, dont turn your backs on us like the last management team. Focus on keeping E-Trade a float and PLEASE dont sell us off or let us go bankrupt like a few other competitors in the industry.


  7. "Ok Company to work for if you are not ambitious."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Menlo Park, CA
    Current Employee - Manager in Menlo Park, CA
    Approves of CEO

    Pros

    large stable organization and there is a lot of work; it being an financial services company, its not going to run out of projects but the downside is that it is not a technical orgnanization hence, you may get stuck with legacy apps and maintenance.

    Cons

    one can get pigeon holed.

    Advice to Management

    Get to know your employees


  8. Helpful (3)

    "I recommend their services, but not employment."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Services Associate in Charlotte, NC
    Former Employee - Senior Financial Services Associate in Charlotte, NC
    Doesn't Recommend
    No opinion of CEO

    Pros

    It's a good business model (mortgage issues aside) and has great products and services. The website and cash management services are user-friendly and generally problem-free. The pace of development and technology make it an exciting place to work.

    Cons

    Employees are treated as disposable. There is no focus on health or wellness, and employees who ask for modified schedules to care for their family are frequently denied. The HR department serves only to police the employees and deliver bad news.

    The constantly revolving leadership team makes for frequent changes to priorities and goals.

    There are different standards for every department, with the "less valuable" areas receiving very little in the way of perks or moral boosters.

    Advice to Management

    Your employees are your best asset. Treat them with respect. Retain the successful leaders, and eliminate those who get caught up in the power struggle and inter-departmental politics.


  9. Helpful (2)

    "Needs more smiles."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - UNIX Administrator
    Current Employee - UNIX Administrator
    Doesn't Recommend
    No opinion of CEO

    Pros

    The size of the company means there's less overhead to be bogged down with. There is opportunity to get stuff done and work on interesting projects.

    Cons

    The atmosphere and morale is pretty low. People crowd around the TV showing CNBC whenever the stock takes a dive.

    Advice to Management

    Try to boost morale somehow at the company


  10. Helpful (2)

    "E*Trade technology."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Software Engineer
    Current Employee - Staff Software Engineer
    Doesn't Recommend
    No opinion of CEO

    Pros

    New technology, many projects, brilliant people to work with.

    Cons

    .Proprietary stuff.
    .No proper guidelines about promotions, and role definition. A junior will do same work or more then a senior, but all this does not count in review/promotions.

    Advice to Management

    Be more transparent about the management style.


  11. "Not the worst place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager
    Former Employee - Relationship Manager
    No opinion of CEO

    Pros

    The compensation was good. Decent base salary with good bonus opportunties. You work normal hours, Monday through friday nine to five no saturdays. Fairly low stress.

    Cons

    The systems are horrible as is the back office. The requests you send on behalf of your customers will take for ever to get done. Micro management that you can't believe. Almost no chance of moving up in the company. Forget about raises. Constantly changing goals and focus points.

    Advice to Management

    Have a more clearly defined job description for the role with more defined goals and focuses. Stop the micromanagement, improve the operations of the company, and update your systems.


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