E*TRADE Financial Reviews | Glassdoor

E*TRADE Financial Reviews

Updated April 24, 2017
639 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Approve of CEO
E*TRADE Financial CEO Karl A. Roessner
Karl A. Roessner
17 Ratings

639 Employee Reviews

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Pros
  • nice place to work on with proper work life balance (in 37 reviews)

  • This is a decent place to get the 7 and 63 (in 25 reviews)

Cons
  • Work/life balance is not desirable (in 18 reviews)

  • Monotonous call center customer service work that will crush your soul; have to become a mindless drone to work here for longer than 6 months (in 32 reviews)

More Pros and Cons

  1. "nice place for starter"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at E*TRADE Financial full-time

    Pros

    intern and new grad hired every year

    Cons

    lots of unnecessary process and meetings


  2. "Service Desk Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at E*TRADE Financial full-time

    Pros

    Great Company. Good Benefits.

    Cons

    Not many cons at all. Everyone is really friendly.


  3. Helpful (1)

    "Great Place to start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Trading Specialist in Alpharetta, GA
    Current Employee - Advanced Trading Specialist in Alpharetta, GA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at E*TRADE Financial full-time (Less than a year)

    Pros

    Great hard working people, great place to learn the business

    Cons

    no room for upward mobility
    pay is at the bottom of the industry
    very high attrition
    customer comes first always
    online company with no equity comp plan

    Advice to Management

    reward your tenured talent


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  5. "Fun and Challenging"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Alpharetta, GA
    Current Employee - Anonymous Employee in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E*TRADE Financial full-time (More than 10 years)

    Pros

    Career Development Options
    Fast Paced Work Environment

    Cons

    Can be stressful dealing with the markets and other people's money
    Frequent leadership changes in the past

    Advice to Management

    Ensure you focus on making the environment a fun and rewarding one. Communicate vision and successes more frequently.


  6. Helpful (2)

    "Great people, good company, horrific work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative in Alpharetta, GA
    Former Employee - Financial Services Representative in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at E*TRADE Financial full-time (More than 3 years)

    Pros

    -Most managers are knowledgeable.
    -Company pays for your tests and licenses.
    -Overtime work available to bolster your paycheck.
    -Good chance for advancement eventually.
    -Overall company is run well

    Cons

    Specifically Customer Service:
    -Monotonous call center customer service work that will crush your soul; have to become a mindless drone to work here for longer than 6 months.
    -Once you are a customer service employee you will never be able to move anywhere else in the company; other hiring managers will never consider you.
    -Every minute of the day is tracked and measured; you are not an adult who is trusted to do their work, you are a shift worker with exact times given to you every day for breaks and a short lunch.
    -You will be compared to your peers based on generating sales leads from existing customers; team managers will hound you endlessly about bugging existing customers to speak to salesmen.
    -Training has gone downhill and become simply watching videos on a computer; your on the phone training will be done by helpers who are also less than knowledgeable so you will not be fully ready to start the job when you join a team.
    -It's a job. It pays. If you are looking to make a difference, learn, or matter at all then this isn't for you. If you can handle the above and get paid doing it then go for it. There are definitely worse companies to do this work for.


  7. "Good Company"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at E*TRADE Financial full-time

    Pros

    Culture is pretty good
    Good location

    Cons

    Pay could be a bit better


  8. Helpful (1)

    "All Politics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at E*TRADE Financial full-time (More than 3 years)

    Pros

    High pay for low work performance. Steady paycheck and health insurance.

    Cons

    I have worked at many places over the last decade and ETRADE stands as the most political and bureaucratic environment in the tech space. They act like they're a cutting edge tech company, but they are an old-school boy's club brokerage. There is zero trust in their employees and zero motivation for employees to perform. ETRADE doesn't motivate hard work, it encourages political play. They are in survivor mode and buying time until a younger and more innovative competitor completely disrupts the industry.

    Advice to Management

    Be an actual tech company. Stop the politics, you're losing great talent that will find work elsewhere.


  9. Helpful (1)

    "Good Opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Service Financial Consultant
    Current Employee - Corporate Service Financial Consultant
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work with great people. Positive work environment without micro management. Management is there to help make you successful. Decent base pay is enough to pay the bills as you grow your book. Clientele is usually more financially savvy and have money to invest. Almost all clients love E*Trade and are pretty loyal to us.

    Cons

    The new compensation plan is probably fine for the long term if you grow your business consistently. However, in the short term a significant drop in upfront pay. Almost nothing upfront for mutual funds and ETFs. New Money and Managed Accounts are the big drivers if you want a good bonus.

    Advice to Management

    Most clients like the idea of managed accounts, but we need more control over the investments. Give us a few options for large cap, mid cap, etc. so that we can show clients that we are adding value. Giving Lockwood all the control takes us out of the picture. Overall, I think management is very good.


  10. Helpful (3)

    "So called start up with terrible management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in New York, NY
    Former Employee - Business Analyst in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at E*TRADE Financial full-time (More than a year)

    Pros

    Office was in a great location (midtown and jersey city), certain employees can be friendly

    Cons

    Management is a wreck. Everyone is just out there trying to keep their jobs. Upper management doesn't treat the people below them as people based on their job titles. The company sells itself as having a "startup vibe" but its as corporate as can be. Very inconsiderate of personal and religious needs of employees. If you want to grow your career and enjoy your work, I suggest you look elsewhere.

    Advice to Management

    Get rid of current management. E*Trade will go nowhere with such unhappy workers and bozos at the top.


  11. "Experienced Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E*TRADE Financial full-time (More than 8 years)

    Pros

    career growth opportunities, both lateral and vertical.

    Cons

    It can be a grind. In Customer Service you must have a customer focus and thick skin.


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