E*TRADE Financial Reviews | Glassdoor

E*TRADE Financial Reviews

Updated July 18, 2017
178 reviews

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178 Employee Reviews

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Pros
  • The work/life balance is the best I've experienced in my career (in 42 reviews)

  • This is a decent place to get the 7 and 63 (in 26 reviews)

Cons
  • Work/life balance is not desirable (in 18 reviews)

  • Inbound call center, so performance metrics are highly monitored (in 35 reviews)

More Pros and Cons

  1. Helpful (4)

    "A good starting point"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at E*TRADE Financial full-time

    Pros

    It's a great place to begin a career in finance, with plenty of opportunity to move around within the organization. The management is generally good to work with (pretty easy going for a financial company, really).

    Cons

    There's a real lack of support for development beyond the new hire experience, leaving a lot of talent with only a few developmental opportunities. The organization seems to be a in a permanent state of emergency, and always struggling to have enough people in the right spots, while being entirely overstaffed in others. The technology has been languishing since the housing crash, and the company lacks true direction.

    And the compensation is much better at other firms.

    Advice to Management

    Competitors are coming from every angle, and you're trying to push an advice product on a market that is saturated with companies that can do it better. You need to develop a clear directive and pursue new markets where you can compete, instead of being an "also there". If Fido and Schwab don't get you, fintechs will.


  2. "Good culture and nice people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Manager in New York, NY
    Current Employee - Compliance Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E*TRADE Financial (More than 5 years)

    Pros

    Upward mobility, ability to do many different tasks, feel like your involvement makes a difference, if you have the right supervisor you will be able to really integrate yourself into the culture.

    Cons

    A bit stiff at times, lack of training appropriate to growth, pay is not market value, lack of addressing employee concerns with organization

    Advice to Management

    Hire needed resources and empower your direct reports. Incentivize the good staff you already have instead of hiring new ones and having to train them from scratch.

  3. "HR Operations Analyst"

    StarStarStarStarStar
    Former Employee - Operations Manager in Cumming, GA
    Former Employee - Operations Manager in Cumming, GA

    I worked at E*TRADE Financial (More than 10 years)

    Pros

    Given the opportunity to assist in all areas of human resources

    Cons

    There was too much leadership turnover and lack of internal communication


  4. Helpful (1)

    "Senior Financial Services Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Services Representative in Alpharetta, GA
    Former Employee - Senior Financial Services Representative in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at E*TRADE Financial full-time (More than a year)

    Pros

    Great benefits, great culture, annual bonus & pay-bump

    Cons

    Micromanagement, Difficult to get off work during holidays, difficult to express new ideas to management

    Advice to Management

    Less micromanagement, more managing towards promotions, more sales goals/targets


  5. Helpful (2)

    "Overall, a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Services Representative in Sandy, UT
    Current Employee - Senior Financial Services Representative in Sandy, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at E*TRADE Financial full-time

    Pros

    Great benefits, and good pay. They understand the job is tough, and try to pay you to compensate. Great training, and benefits from Day one. Parental leave, with good 401k mathcing and HSA contributions by company.

    Cons

    stressful job, answering calls all day. Unfortunately, the management disciplines through fear, and instead of trying to get to the root of the problem, you are presented with a verbal warning, then written warning, and termination. A fear based culture will never produce the best results, needless to say loyal employees.

    Advice to Management

    If you want to decrease turnover, and improve the employee experience you need to stop worrying about your own job and put the needs of your team members before your own.


  6. "Sr Financial Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Licensed Financial Services Representative in Atlanta, GA
    Current Employee - Senior Licensed Financial Services Representative in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at E*TRADE Financial full-time (More than a year)

    Pros

    New Chief Brokerage Officer
    Management focus on Morale
    Flexible Manager
    Great Overtime Opportunity
    Focus around efficiency
    Discounted Trades
    Christmas Party!
    Annual Bonus

    Cons

    No ETFC shares in 401k
    Suspended Stock Plan Program for ETFC employees at low level
    Uncertainty of business environment
    Dated Technology

    Advice to Management

    Give shares as a Morale boost instead of Jason's Deli Salami Sandwich. More job opportunities for overly qualified phone reps with MBAs.


  7. "Financial consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Consultant
    Current Employee - Financial Consultant
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very fun work environment and company culture

    Cons

    Compensation plan needs work. Need to be more competitive with what's out there

    Advice to Management

    Don't let dead clients hurt you so badly

  8. Helpful (1)

    "Senior Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at E*TRADE Financial (More than a year)

    Pros

    Great exposure to senior management to prove your value add. Sophisticated infrastructure to get the best results out of your analyses.

    Cons

    Not enough work/life balance. Working from home not allowed despite capability to do so.


  9. "Enjoyable culture."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Service Representative
    Current Employee - Financial Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E*TRADE Financial full-time

    Pros

    Great place to get your licenses. Hard work is rewarded and plenty of opportunities available.

    Cons

    On the phone 24/7. Things can get repetitive.


  10. "Busy Important and Relaxed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Sandy, UT
    Current Employee - Customer Service Representative in Sandy, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at E*TRADE Financial full-time (More than a year)

    Pros

    Good people, challenging and important work, relaxed atmosphere

    Cons

    Not as much upward mobility as they say.


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