E*TRADE Financial Reviews | Glassdoor

E*TRADE Financial Reviews

Updated May 11, 2017
141 reviews

Filter

Filter


141 Employee Reviews

Sort: Popular Rating Date

Pros
  • nice place to work on with proper work life balance (in 37 reviews)

  • This is a decent place to get the 7 and 63 (in 25 reviews)

Cons
  • Work/life balance is not desirable (in 18 reviews)

  • Monotonous call center customer service work that will crush your soul; have to become a mindless drone to work here for longer than 6 months (in 33 reviews)

More Pros and Cons

  1. Helpful (15)

    "Career Killer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Arlington, VA
    Current Employee - Anonymous Employee in Arlington, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Competitive Pay and that is about it

    Cons

    The most toxic corporate culture that I have ever been a part of. Managers cursing at employees and VP peeing contests. E*TRADE almost collapsed during the economic crisis and the few people who stuck around were rewarded handsomely. Now that the company has rebounded, they are struggling to balance new talent with managers and directors who have no business being at that level. The company plays favorites and does not reward hard work. I have witnessed many talented individuals get stuck in their careers.

    Advice to Management

    Send your managers to training and create better HR procedures to punish individuals who contribute to the toxic work environment. There are certain people who I have witnessed curse at their employees out in the open, but escape without any reprimanding from HR.


  2. Helpful (3)

    "Good place to start and learn the basics."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Alpharetta, GA
    Former Employee - Anonymous Employee in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    1. Getting licensed
    2. Benefits (401k, medical)

    Cons

    1. Phones never stop
    2. 30 min lunches


  3. Helpful (3)

    "Disappointment after being a hard worker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at E*TRADE Financial full-time (More than 8 years)

    Pros

    Can create professional relationships with those with tenure

    Cons

    No trust in management decisions, no clear direction provided, does not respect those who have been with the company for multiple years

    Advice to Management

    Do not forget how the company was able to survive past turmoil


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    "Risk Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Risk Management in Arlington, VA
    Former Employee - Risk Management in Arlington, VA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at E*TRADE Financial full-time (More than 8 years)

    Pros

    The benefits are competitive. There is a great deal of opportunity in some departments, not all. The executive team fully supports risk management requirements.

    Cons

    There are some in leadership positions who are poor leaders, especually in risk management. The primary goal us to compkete the governance framework at any cost. Previous leadership award winners are leaving and some without another job.
    The CEO and EVPs are all males, the firm does not proactively promote female leaders at that level but recently promoted females at svp level.
    Leadership development is dependent on the department, some groups fully develop their team whereas others, prevent managers from growing, those leaders micromanage and do not afford the opportunity too make decisions.
    The current performance review process strongly encourages a bell curve, and, managers have the final say with no recourse by employees. That is, an evaluation and follow up on red flags is not performed by senior management.

    Advice to Management

    Review the leadership team and create development programs for those who did not exhibit strong leadership skills. Evaluate the leaders performance evaluations on their teams, ensure that the data is factual, challenge red flags.


  6. Helpful (2)

    "Hard to Advance Unless you ae in the clique"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology in Menlo Park, CA
    Current Employee - Technology in Menlo Park, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at E*TRADE Financial full-time (More than 3 years)

    Pros

    Decent Benefits and offices for the most part. Most co-workers are great, but across various departments, it is always an 'us' versus 'them' mentality.

    Cons

    Hard to move up
    Retail PMO Management is horrible.
    Little value to employee unless you fall into a specific group or manager
    Retail PMO is a sweatshop

    Advice to Management

    Value your employees. Learn to listen to your employees.


  7. Helpful (4)

    "no"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Service Representative in Alpharetta, GA
    Former Employee - Financial Service Representative in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at E*TRADE Financial full-time (Less than a year)

    Pros

    Ability to obtain Finra licenses

    Cons

    Inadequate training and support. There is an I mentality versus a team to support the company and clients.

    Advice to Management

    Be present in what is actually going on in your departments and the support departments.


  8. Helpful (4)

    "UX process unstable, backwards, and underappreciated"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - User Experience Architect in Jersey City, NJ
    Former Employee - User Experience Architect in Jersey City, NJ
    No opinion of CEO

    I worked at E*TRADE Financial full-time (Less than a year)

    Pros

    Like many places, ETrade has some wonderful people working for it. In general the atmosphere is relaxed except for those who ...

    Cons

    must report to key individuals who have no business being in positions of authority in particular domains. As such, the UX group, in its infancy at the time, reported under the Operations group who, by nature, are reactive and showed no appreciation or willingness to understand the need for UX to research and plan strategy. As a result, much stress endued not only for UX but for product management as well.

    Advice to Management

    It may have been done by now, but UX does not belong inside an operations group, a cadre responding to client complaints and reporting on operational metrics.


  9. Helpful (11)

    "You"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Consultant in Sandy, UT
    Former Employee - Financial Consultant in Sandy, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at E*TRADE Financial (More than a year)

    Pros

    Short commute. All the coffee I could drink. Convenient phone booths to duck into when you wanted to make/take a cell phone call. Flexible hours.

    Cons

    Where to start? The Financial Consultant role at the National Branch in Sandy, Utah is a joke! You're given some other failure's book to work. There will be 300+ households and well over $100 million under care. They will all be between 65-75 years old and average about $400k. They're sophisticated investors and they're already working with wealth managers elsewhere. Their E*TRADE money is their "fun money" and they want no advice whatsoever. Yes, there are exceptions but those exceptions are outliers.

    The actual opportunity is with the new in-flows. You can expect to get one warm transfer daily. It may be $25k or it may be $250k. Tag those assets and try to influence it toward a managed portfolio. Do that each and every day and you may make it for a while. Meanwhile, if that single warm daily transfer comes while you're outbound, spontaneously drop the call because if you don't, you'll fall to the bottom of the queue and there won't be other leads that day. It only takes a handful of days each quarter to miss tagging the assets or moving the money into managed before you're done.

    There are a number of leads that come in electronically. the BM has access to those and hands them out to those he likes. He can argue that he's simply feeding his best performers but it's blatant favoritism and nothing more.

    Training and support is a joke. You may make more outbound calls than anyone else, you may leave paragraphs of notes and make every effort to deepen the relationship with your book but if you don't post numbers, you're out. Sure, I'm a disgruntled former employee but there are hundreds just like me before and since that know I speak the truth!

    The whole experience left me cynical as hell. Everything felt sleazy. Technology was a solid 2/5 stars and you'll spend lots of time with India to get things working each month. The client-facing web site is amazing! Why they can't duplicate that for the back office is laughable.

    Advice to Management

    Stick with what you do best - low cost trading. Don't try to be a sales organization without first putting in place everything you need to be a sales organization. Increase revenue through fees and give up on the idea that share price will ever be anything but garbage. Rank your employees second after your clients. You can't build a great company on the broken backs of your staff.


  10. Helpful (1)

    "Principal Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Menlo Park, CA
    Current Employee - Anonymous Employee in Menlo Park, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at E*TRADE Financial full-time (More than 10 years)

    Pros

    At this time none. Good for H1B candidates

    Cons

    It is just a software engineering job here. Anything at or above Manager position are considered good

    Advice to Management

    No definite career track for engineers and low salaries.


  11. Helpful (2)

    "Financial services representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative in Alpharetta, GA
    Former Employee - Financial Services Representative in Alpharetta, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Benefits-dental, vision, medical. The trainers are great.

    Cons

    Scheduled breaks and lunch. Lunch is only 30 minutes everyday. Managers and team leaders are strict about you going to lunch on scheduled time even if you are on a call. They treat you like machines. During tax season you have to work mandatory overtime. Paid time off is hardly ever approved even if you have the days available. They are strict on your sales goal and exceeding your sales goal every week is the only way to move up in the company. Horrible company to work for and worst financial institution I have ever worked at.

    Advice to Management

    Stop monitoring our work, after call time. If we are on after call or work it's because we are helping your clients get their needs done.


Showing 141 of 663 reviews
Reset Filters