EBSCO Industries Customer Service Representative Reviews | Glassdoor

EBSCO Industries Customer Service Representative Reviews

4 reviews

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Customer Service Representative

2.0
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EBSCO Industries Chief Executive Officer David Walker
David Walker
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Pros
Cons
  • Unfair raises, no room for growth (in 4 reviews)

  • Poor management structure; ultra-cliquey; Manager was not open to suggestions and took any criticism personally (in 4 reviews)

More Pros and Cons

  1. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Birmingham, AL
    Current Employee - Customer Service Representative in Birmingham, AL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at EBSCO Industries full-time (More than 3 years)

    Pros

    Excellent benefits! Once trained a very independent working atmosphere! Ability to work from home if need be for health or family health reasons! Different types of customers that will normally fit different personalities!

    Cons

    Learning curve is about 6-9 months! The system used is very complex and if you don't understand the system frustration will try to get the best of you! Advancement within department is VERY difficult and they don't like to let good reps promote to different areas of the company

    Advice to Management

    Just because you have a good CSR doesn't mean that they should stay in Customer Service forever! If you want to keep them forever create growth within the department!

    EBSCO Industries Response

    Sep 25, 2017 – EBSCO Industries

    We agree. We want to be sure leaders and managers are helping train, inspire and grow people within our businesses. It's important for all team members to understand how their role connects to the... More


  2. Helpful (4)

    "Not for everybody"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Birmingham, AL
    Former Employee - Customer Service Representative in Birmingham, AL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at EBSCO Industries full-time (More than a year)

    Pros

    Good cafeteria. Great co-workers. Location is nice if you like mountains, snakes, mice, flying squirrels, etc., just being honest, it's a nice view, but it's like working in a jungle.

    Cons

    Terrible pay. Ridiculous rules & procedures that have no benefit or reason. No advancement opportunities.

    Advice to Management

    Employees have low morale and don't enjoy coming to work.

  3. Helpful (4)

    "Working at McDonalds seems appealing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Birmingham, AL
    Current Employee - Customer Service Representative in Birmingham, AL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at EBSCO Industries full-time (More than 8 years)

    Pros

    Good health and dental benefits. Paid holidays and floating holidays. Nice scenery. Job stability. Cafeteria serves breakfast and lunch and is very reasonably priced.

    Cons

    Every division has its own policies. Poor pay for the amount of work assigned. Little room for advancement. Archaic database. Lack of adequate training. No incentives

    Advice to Management

    Outsourcing tasks to India will not benefit the company when the in house employees aren't given the resources necessary to provide the best end result possible. Provide incentives to boost morale!


  4. Helpful (2)

    "Poor management"

    StarStarStarStarStar
    • Career Opportunities
    • Senior Management
    Former Employee - Customer Service Representative in Birmingham, AL
    Former Employee - Customer Service Representative in Birmingham, AL

    I worked at EBSCO Industries full-time (More than 3 years)

    Pros

    Laid back. That is the only pro

    Cons

    No structure, poor management , and no leadership.No room for advancement. Be sure you have common sense and can teach yourself how to do a job that doesn't have a wide range in skills for a new job due to no training. the pay is terrible for being over worked.

    Advice to Management

    Pay attention to the employees and value the employees you have left rather than driving them away. Teach your staff how to be a leader. It takes more than one leader to be successful. Reward your staff I other ways if you are unable to dish out money. There are always other incentives that don't involve money.