EBSCO Information Services Reviews | Glassdoor

EBSCO Information Services Reviews

Updated November 6, 2017
172 reviews

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3.9
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EBSCO Information Services President Tim Collins
Tim Collins
101 Ratings

172 Employee Reviews

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Pros
Cons
  • Bad benefits, salary doesn't account for high cost of living in the area (in 3 reviews)

  • No ownership of poor upper management behavior (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good Company and Location"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ipswich, MA
    Current Employee - Anonymous Employee in Ipswich, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at EBSCO Information Services full-time (More than 5 years)

    Pros

    Great people overall, handy on-site cafe, decent benefits, ability to work remotely (depending on position), nice commute and pretty location if you don't mind being in the surburbs.

    Cons

    Pay seems a bit low. Not enough women in mangement roles. Poor leadership in technology area especially. Poor communication between departments.

    Advice to Management

    Leadership is lacking in technology, HR, and other areas.


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Receivable in Birmingham, AL
    Former Employee - Accounts Receivable in Birmingham, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at EBSCO Information Services full-time

    Pros

    Great potential for advancement

    Cons

    Becoming a little too corporate

  3. Helpful (5)

    "All companies have pros / cons...here's EBSCO's list."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at EBSCO Information Services full-time (More than 5 years)

    Pros

    • Can build very close relationships, the people are truly awesome.

    • Senior leadership cares about employees; they work to implement employee survey results.

    • Very possible to carve your niche if you're passionate and understand business needs. Must be able to influence/navigate politics and demonstrate maturity. Career growth is very attainable....but you will hit that glass ceiling due to some of the cons listed below.

    • Work-life balance in a beautiful area

    • Moving to SAFe is exciting, and company-wide leadership training is working to address some of the issues listed in 'cons'.

    • Lots of exciting projects and management supports getting involved beyond your job description.

    Cons

    • Nepotism is an issue. Senior leadership should not have family reporting into their organizations. Instead, put the right talent in the job, not the right connection.

    • Innovation lacks. Ideas are sometimes stolen or hushed, creates environment not conducive to exploring new areas. Could be attributed to leadership feeling threatened.

    • Male-oriented culture... sexist / inappropriate behavior exists.

    • Mediocrity is the status-quo. Sub par & over-titled leadership is not directly addressed. This happens at the executive-, senior-, and mid-levels. These individuals are clogging up the ladder for true, hard-working talent.

    • Raises are based on if you fall in line or if your VP likes you - not tied to objectives. If you get promoted, don't count on a raise to go along with it.

    Advice to Management

    • HR/CEO, should protect against nepotism.

    • It's clear the CEO is working to address mediocrity in his executive team, but will need to balance demonstrating some empathy and loyalty.

    • Support women around the organization.

    --One way: provide paternity leave equivalent to maternity leave so women aren't shamed or miss out on job growth because they take time bonding with their babies as opposed to their male colleagues. Keep it equal & make it a family benefit.

    --Another way: balance the scales with women in leadership positions - especially in sales and technology. It's too far off to make excuses...

    --And ANOTHER way: hire a third party and release a report that proves the pay is equal for women holding similar positions as men. If it's not, change it.


  4. Helpful (1)

    "Factory-like"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at EBSCO Information Services full-time (More than 5 years)

    Pros

    The medical group previously had a great work dynamic, life-balance, great team.

    Cons

    They use metrics to measure every last workers' productivity in a way that makes it feel like you are working in a factory (which you are - the office is a renovated factory). Doesn't matter if you have an MD or PhD, you must make your work quota every month. Turnover is high.


  5. "Good culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The work culture is very good. People are helpful here.

    Cons

    unexpected changes in the hierarchy of the organization


  6. "SVP"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EBSCO Information Services full-time

    Pros

    Great quality of life and strong earnings

    Cons

    Lots of changes and lack of sales growth is causing layoffs


  7. "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EBSCO Information Services full-time

    Pros

    * Great work life balance
    * Exciting new technologies

    Cons

    * Some teams stuck on older technologies

    Advice to Management

    * improve communications

  8. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Ipswich, MA
    Current Employee - Administrative Assistant in Ipswich, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EBSCO Information Services full-time (More than a year)

    Pros

    Smart people, fast paced, challenging and rewarding environment

    Cons

    not a place to work if you are averse to change.


  9. "Former employee"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    Pros

    Lots of opportunity for advancement; good to their employees; convenient location; decent benefits; some really good co-workers; close to commuter rail

    Cons

    Somewhat low pay; too many "cliques" & gossip; bad HR Dept; unhealthy internal competition; too focused on processes; too many acronyms used

    Advice to Management

    Pay attention to what's going on in your department & deal with it


  10. "Amazing company to work for, fosters creativity!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Durham, NC
    Current Employee - Anonymous Employee in Durham, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at EBSCO Information Services full-time (Less than a year)

    Pros

    -Encourages and enables creativity
    -Servant leadership echos throughout the company
    -Excellent work-life balance
    -They do SAFe very well
    -Big egos are discouraged
    -Annual employee feedback is actually listened to and serves as a change agent

    Cons

    -None so far! Any "cons" are heard and addressed even if the fix isn't immediate, the communication is there and the problem isn't just swept under the rug. Change does not happen overnight.

    Advice to Management

    Continue to encourage bright ideas through codefests and innovation awards. Keep embracing new technology and moving away from legacy systems.


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