EBSCO Information Services Reviews

Updated Jun 11, 2021

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Found 366 of over 385 reviews

3.9
82%
Recommend to a Friend
83%
Approve of CEO
EBSCO Information Services President Tim Collins
Tim Collins
223 Ratings
Pros
  • "Work culture is great, with good work/life balance(in 50 reviews)

  • "Good benefits and probably an overall better company to work for than most of its competition(in 25 reviews)

  • Cons
  • "sometimes a challenge to distinguish EBSCO services from Google, Bing etc(in 31 reviews)

  • "While leadership of EBSCO Health is strong, overall management of EBSCO Information Services feels like an old boys club(in 10 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 1 year

      Good People, Good WLB

      Jun 4, 2021 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company is filled with good people and everyone is very hard-working. the leaders within the organization set the standard - they're respectful, and put in the hours to help the organization succeed. Additionally, the company has adapted well to the pandemic. Everyone was set up with a work station, and remote work is now encouraged going forward.

      Cons

      Some decision making can be driven by tenure, rather than fact. "Well, he/she has been here for 10-15 years+ so let's make sure we do what they ask..." No different than any other company, though.

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    2. 5.0
      Current Employee, more than 8 years

      EIS is fantastic! And continuing to get better...

      May 25, 2021 - Devops Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits are excellent. Diversity and Inclusion are very important to the company. Managers and Teams strive to make employees feel empowered and respected. Managers strive to grow employees to reach their career goals, and ascend in positions. Salaries are competitive. Senior Management is smart about company growth during hard times, with minimal job cuts and a strategic focus on adapting. Currently partially cloud native with AWS, continuing to re-platform and grow in the cloud. Dedicated and responsible internal security team.

      Cons

      Bonuses are no longer provided. These used to be based on performance, but with improved salary structure and salary visibility throughout the company, bonuses went away. At the time, a small raise was given to employees to compensate.

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    3. 4.0
      Current Employee, more than 8 years

      Good place to work

      Jun 9, 2021 - Field Sales Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great products Market recognition by customers Solid benefits Treats employees well

      Cons

      Salary may be lower than other industries Limited to no advancement opportunities Management team is mostly homegrown employees. Lacks skill diversity that outside experience brings

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    4. 4.0
      Current Employee, more than 5 years

      Improvements on transparency, but no follow-through or sense of fairness

      Mar 2, 2021 - Managing Editor in Ipswich, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture at EBSCO health, people are their greatest asset, they did a very good job in general during the pandemic in facilitating and enabling their employees. WHen actually in Ipswich, location is great. Good benefits in general.

      Cons

      Some problems are quite persistent, even though progress has been made. After an outside review, the compensation structure has been adjusted and actual benchmarks put in place for positions, which is great progress! Unfortunately, transparency is still lacking in that people do not have easy access to the benchmarks for their position. More damning though, is that while the starting salaries at EBSCO Health have been adjusted appropriately (i.e. they have been higher than in past years), they have not adequately adjusted the compensation of current employees. Employees who started anywhere from 2-8 years ago were started at comparatively lower salaries than newer employees + have had very low annual pay raises the past 5 years + have been loyal to the company through relatively poor years. Yet very little has been done to adjust their compensation as long as they were still within range of benchmarks.

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      6 people found this review helpful
    5. 2.0
      Current Employee, more than 3 years

      Driving People Out

      Jun 10, 2021 - Senior Software Engineer in Durham, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility and work / life balance

      Cons

      Seriously underpaid. If you are average or below and do not aspire to get good at your job, this is the place ;-)(Some may call it a Pro) No career growth Exodus of disappointed employees has started Company has new favorite - Offshore Extremely Stingy - Many instances but the one that stood out was once on a Christmas party they made 6+ employees on a table share one slice of a cheese cake lol

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      1 person found this review helpful
    6. 3.0
      Current Employee, more than 3 years

      Solid, but don't expect growth opportunties

      Jun 10, 2021 - Account Executive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay is good, but everyone just hires their friends for upper management positions. Everyone is so nice!

      Cons

      Half of the VPs don't do a thing until they are called out by their superiors, creating a hostile environment. Too many products to sell and no time to learn the basics of each. Technical support is poorly managed, which creates ANGRY customers.

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    7. 5.0
      Current Employee, more than 1 year

      This company is a great place to work.

      May 18, 2021 - User Researcher in Ipswich, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility, collaboration, communication. I feel like I can be seen and heard at my company and can get access to people above me to discuss ideas and share insights when need be.

      Cons

      The company is quite large and siloed so it can be difficult to find the exact person you need sometimes.

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    8. 5.0
      Current Employee

      High Quality Teamwork

      May 21, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people who work for EIS are talented, hard working, and collaborative.

      Cons

      We work hard. If you don't like to work hard for a good company, we're not for you.

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    9. 3.0
      Current Employee, more than 5 years

      Good Work Life Balance

      Jun 11, 2021 - Software Engineer in Ipswich, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work Life Balance is very good.

      Cons

      Low Salaries , No Bonus.

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    10. 5.0
      Current Employee, more than 3 years

      Overall great!

      May 25, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work-life balance, great benefits, and growth opportunity

      Cons

      Nothing to say right now

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    Viewing 1 - 10 of 366 Reviews

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