EBSCO Information Services Reviews | Glassdoor

EBSCO Information Services Reviews

Updated May 5, 2017
154 reviews

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Full-time Part-time

3.7
Star Star Star Star Star
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Approve of CEO
EBSCO Information Services President Tim Collins
Tim Collins
89 Ratings

154 Employee Reviews

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Pros
Cons
  • Compensation doesn't keep up with Boston area and the cost of living is still pretty high for small town, rural area (in 3 reviews)

  • No ownership of poor upper management behavior (in 4 reviews)

More Pros and Cons

  1. "Great company to work for, good work life balance."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Ipswich, MA
    Current Employee - Account Executive in Ipswich, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EBSCO Information Services full-time (More than a year)

    Pros

    Benefits, work schedule, great management and a strong product to sell. Vacation time is competitive. Great people to work with.

    Cons

    Pay is not competitive with other tech companies. Company may have stretched itself a bit thin, investing in numerous projects.


  2. "n/a"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Director in Woodinville, WA
    Former Employee - Regional Sales Director in Woodinville, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at EBSCO Information Services full-time (More than 3 years)

    Pros

    Co-worker culture was one of the best I have encountered

    Cons

    politics were always hard to navigate


  3. "Great family workplace to start or end a career!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Product Manager in Ipswich, MA
    Former Employee - Technical Product Manager in Ipswich, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at EBSCO Information Services full-time (More than 5 years)

    Pros

    Very family oriented & flexible (it is common for family members, spouses, etc. to work together), work remote, great benefits, amazing onsite gym & cafe, and great location. People are dedicated and are always willing to help each other.

    Cons

    Only con that is somewhat known is low starting pay which makes receiving adequate raises that are consistent with your role difficult.

    Advice to Management

    Keep up the great work


  4. "Great place to start a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Ipswich, MA
    Current Employee - Software Engineer in Ipswich, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at EBSCO Information Services full-time (More than a year)

    Pros

    Ebsco has a great culture focused on improving the skills of its employees. Collaboration between managers and engineers is facilitated through technically competent and engaged managers

    Cons

    Business Management has a bad habit of buying into the latest fads


  5. Helpful (3)

    "Content Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ipswich, MA
    Former Employee - Anonymous Employee in Ipswich, MA

    I worked at EBSCO Information Services full-time (More than 8 years)

    Pros

    There are some great people that work there that know a lot about the company and really want to help out. Good work/life balance.

    Cons

    Management doesn't communicate. They don't really seem to care about helping you grow in the company. We are told to bring ideas and suggestions to the table to make the way things are done better, but if you try to speak up or push for an idea and the managers, directors, etc don't like it then you are booted. Lots of people act like they are doing so much and are so busy and they aren't doing much at all. There are so many meetings, and a lot of them are not needed. Because of this it can be hard to get any work done. When you go above and beyond your job you don't get any compensation or recognition. This place used to be a somewhere that was enjoyable to work and you felt secure in your job. It's a real downer that it is not like that anymore at all. It is often a very stressful place to work.


  6. "Great People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Birmingham, AL
    Former Employee - Software Engineer in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good team members, agile company, great products

    Cons

    Not enough salary paid for work.

    Advice to Management

    Pay going rate for developers in the Birmingham area.


  7. "Hidden Gem on the North Shore"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Ipswich, MA
    Current Employee - Administrative Assistant in Ipswich, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EBSCO Information Services full-time (More than 3 years)

    Pros

    Friendly, Collaborative environment. Flex schedule, remote work.
    Great perks such as free coffee & tea, onsite gym, Commuter Reimbursement, Strong benefits. Much improved transparency from the top down.
    Great location for commuting. Cozy downtown atmosphere with everything that you need .

    Cons

    It takes a while for vacation accrual rates to increase. Intra company communications are weak.

    Advice to Management

    I'm glad to see that you have added paid maternity leave, but paid paternity needs to come next! Behind the times on that for sure. Work on intra-company communications. Overall I am very happy here and am proud of what EBSCO has accomplished and will accomplish in the future.


  8. "Overall Pretty Decent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ipswich, MA
    Current Employee - Anonymous Employee in Ipswich, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EBSCO Information Services full-time

    Pros

    Collaborative atmosphere, supportive team, good work-life balance

    Cons

    Pay could be better


  9. Helpful (1)

    "General"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ipswich, MA
    Former Employee - Anonymous Employee in Ipswich, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great commute if you live within 10 miles, otherwise difficult to get to.

    Cons

    Management makes decisions based on finding the cheapest employees to get the job done. Heavy technical debt in old legacy systems makes moving forward difficult.


  10. "Software Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ipswich, MA
    Current Employee - Anonymous Employee in Ipswich, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    * Location - Free parking
    * Gourmet Coffee
    * Freedom to choose what to work on
    * Colleagues are easy to work with
    * Well defined process
    * work from home

    Cons

    From a personal experience, the promotions are hard to come by. Depending on the team that you are placed, you may need to work with legacy code. Parking can also be a challenge in winter.

    Advice to Management

    Management could send us to more training on state of the art technology.


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