EBSCO Information Services Reviews

Updated Jul 15, 2020

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3.2
55%
Recommend to a Friend
62%
Approve of CEO
EBSCO Information Services President Tim Collins
Tim Collins
192 Ratings
Pros
  • "Good work/life balance if you are efficient(in 46 reviews)

  • "Good benefits and probably an overall better company to work for than most of its competition(in 25 reviews)

Cons
  • "Several Directors brought in without knowing how to sell EBSCO(in 30 reviews)

  • "Boys club only take care of each other(in 10 reviews)

More Pros and Cons
  1. Featured Review

    "AWESOME COMPANY"

    5.0
    Current Employee - Regional Sales Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EBSCO Information Services full-time

    Pros

    Pay, work/life balance, training is top notch

    Cons

    There is a steep learning curve

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  2. "Great company with good work/life balance"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Medical Writer in Ipswich, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EBSCO Information Services full-time for more than 3 years

    Pros

    Great opportunity for work/life balance

    Cons

    Sometimes work is a bit mundane

  3. Helpful (3)

    "Decent"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Satisfaction in Ipswich, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at EBSCO Information Services full-time for more than 5 years

    Pros

    Convenient location and nice area

    Cons

    You have to suck up to or be friends with a VP or higher to go anywhere

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  4. COVID-19
    Helpful (5)

    "Citing COVID-19, EBSCO lays off just under 5% of its workforce"

    2.0
    Former Employee - Anonymous Employee 

    I worked at EBSCO Information Services full-time

    Pros

    not the company the say they ar

    Cons

    No Strategy , Brown noses, don't speak up

  5. Helpful (4)

    "Some Effort Made to Increase Pay"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Individual Contributor in Ipswich, MA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at EBSCO Information Services full-time for more than 10 years

    Pros

    Excellent Health Benefits and Profit Sharing, 3 weeks Vacation at start

    Cons

    Pay. Still. Although the company has made strides to standardize job titles and bring salaries *up to* Market Value, that means individual contributors may be raised to just barely above Market Value, despite longevity and skill set.

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  6. Helpful (1)

    "Great People, Location and Mission"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director of Technology in Ipswich, MA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at EBSCO Information Services full-time for more than 10 years

    Pros

    The people I work with are the best and I really like the Ipswich location and EIS campus. We are working on some challenging, technical problems.

    Cons

    Burdensome processes and sometimes work is distributed across too many different teams/individuals.

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  7. "Leadership listens to feedback and makes changes"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Ipswich, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EBSCO Information Services full-time for more than a year

    Pros

    I work with a great team and enjoy the work/life balance at EBSCO

    Cons

    Not all teams/departments run as smoothly as mine. Another person's experience may differ.

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  8. Helpful (19)

    "Sales management practices result in deep, historic trust issues with sales reps."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager in Ipswich, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at EBSCO Information Services full-time for more than 10 years

    Pros

    spacious gym, campus cafe and salad bar, walk to downtown, This is Corporate America (so if that's your thing, you'll love this place!)

    Cons

    Senior leadership in Birmingham has no idea how Ipswich sales management (aka The Good Old Boys Club, how many reviews include that phrase?) has ruled through fear and intimidation over the years. it's truly terrible how they treat people, which has resulted in 0 trust between sales reps and management. you will be a salaried sales employee because you are paid only on growth (sales are declining), theres a feeling they find ways not to pay what you are owed or penalize you for sales lost that you never get paid on in the first place?, there is no guarentee on an annual raise, and your holiday bonus, is a bag of pecans. I am not kidding, you get a bag of nuts for Christmas, and if you have a nut allergy..... management plays the game to decide if you leave with a severence or not. it's an us versus them mentality. middle management is full of past strong sales reps with 0 management experience who got promoted and they are provided no training. they lack truly basic management/ people skills and are in essence puppets for upper management.

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  9. Helpful (6)

    "Some opportunity"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Developer in Ipswich, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at EBSCO Information Services full-time for more than 8 years

    Pros

    *Tuition re-imbursement *Scenic campus *If you are fortunate enough to be in one of the cloud platform teams, there is a lot of opportunity to gain experience in valuable transferable skills in AWS, DevOps etc.

    Cons

    Most of the employees are stuck supporting legacy systems. As a company, this Donkey is too busy trying to become a Unicorn to notice who they trample on.

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  10. Helpful (14)

    "Shaky Situation Currently Negatively Impacting Experience"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ipswich, MA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at EBSCO Information Services full-time for more than 5 years

    Pros

    Good benefits, beautiful campus, great on-site cafe, easy commute, telecommuting supported for some roles

    Cons

    Last few years have been challenging. Minimal pay raises, morale is sinking

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Found 309 reviews