EBSCO Information Services Reviews | Glassdoor

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EBSCO Information Services Reviews

Updated February 23, 2018
188 reviews

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3.8
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EBSCO Information Services President Tim Collins
Tim Collins
111 Ratings

188 Employee Reviews

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Pros
Cons
  • Bad benefits, salary doesn't account for high cost of living in the area (in 3 reviews)

  • No ownership of poor upper management behavior (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "great career advancement, making changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Ipswich, MA
    Current Employee - Manager in Ipswich, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EBSCO Information Services full-time (More than 5 years)

    Pros

    Fantastic benefits for dental, vision and health as well as profit sharing. The company has plenty of advancement opportunities and encourages promoting within. Recently started a company initiative to train managers from the executive team down to lower level managers to be on the same page and improve communication. Starting to be more flexible with working from home which is how you can recruit and keep good talent.

    Cons

    Lack of accountability of underperformers.

    Advice to Management

    Be more transparent. Listen to individual feedback in the comments on the annual surveys and talk about it, not just the number average on a scale of 1-5.


  2. "Headed in the right direction."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EBSCO Information Services full-time (Less than a year)

    Pros

    They’re making a significant effort to improve their products inside and out. Upper management understands the importance of reducing technical debt and have made it the highest priority across the company. They’re shifting over to modern, cutting edge technologies and platforms. If you’re on the right team, the work can be very exciting and satisfying.

    Cons

    They use an accrual based vacation policy, where you “earn” hours each month. They also discourage you from using sick days for vacation. This makes planning and taking vacation a very painful process. Trust your employees and just give them all of their PTO days at the beginning of the year. Most other software companies do this and they haven’t collapsed.

    Advice to Management

    Use a more common sense approach towards the vacation policy.

  3. Helpful (1)

    "Fast paced and organized."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Applications Engineer in Glendale, CA
    Current Employee - Network Applications Engineer in Glendale, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EBSCO Information Services full-time (More than 10 years)

    Pros

    The people are great, the benefits are great, and the company does a great job of coordinating teams by making objectives clear and attainable.

    Cons

    Poor accountability for developed software. Developers will do minimal investigative work to understand issues brought to light. Productivity management also makes it difficult to get high priority ad hoc issues resolved.

    Advice to Management

    It’s great to be agile, but don’t forget that what you build today will need to change tomorrow. If there is no documentation and no holding developers personally accountable for the things they create, then other developers either waste time understanding the code before effecting change or everything is refactored.


  4. "EBSCO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at EBSCO Information Services full-time

    Pros

    Great location and facilities. Nice mix of staff diversity.

    Cons

    Constant re-orgs really makes it difficult to grow and get any traction
    Horrible on-boarding and mentoring.


  5. "Constant change and layoffs. Make you feel like a contractor instead of full time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at EBSCO Information Services full-time

    Pros

    - great benefits
    - good work/life balance

    Cons

    - poor pay
    - constant change to the point where you will get a new manager every 3 months.
    - Low moral

    Advice to Management

    Clean wipe of all middle management


  6. "Okay"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    People
    Close to home
    Benefits are decent

    Cons

    Pay could be better than it is
    They should hire from within more often


  7. "Product Owner"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EBSCO Information Services full-time

    Pros

    I enjoy the people I work with directly.

    Cons

    Too few women in management.

  8. "Layoffs and Restructuring to cover the cost of new Initiatives"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Engineer in Ipswich, MA
    Former Employee - QA Engineer in Ipswich, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at EBSCO Information Services full-time (More than 5 years)

    Pros

    place to learn tech skills

    Cons

    no room advancement - to many managers

    Advice to Management

    Reduce the levels of Management Staff. IT and Software Product development have adopted Agile, is there a need for all the VP, Directors, and Managers to manage staff. Most of the staff work in a cross functional environment - CEO is smart guy. Started business from scratch and Sold it to EBSCO, but he needs to get rid of the Yes Men and Crony friends and be accountable for when things go bad with poor sales and high cost, instead of laying of staff to meet the Numbers


  9. "They're Trying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ipswich, MA
    Current Employee - Anonymous Employee in Ipswich, MA
    No opinion of CEO

    I have been working at EBSCO Information Services full-time

    Pros

    Many roles offer flex time and the option to work from home at least part-time.

    Excellent profit sharing plan.

    Good health benefits.

    Pecans.

    Cons

    Salaries across the board are low and when you're interviewed they will strangely try to convince you otherwise.

    Limited opportunity for advancement.

    Definitely not a "fun" company if that's what you're looking for. Introversion and library voices abound! Guess that could be a plus depending on your personality type.


  10. "Great Company to work for......."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Ipswich, MA
    Current Employee - Director in Ipswich, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EBSCO Information Services full-time (More than 10 years)

    Pros

    Very customer focused, making customers happy comes first.
    Great group of people to work with, very team oriented.
    Good opportunities for advancement and always new positions available
    Upper management is always looking for the next best products and collaborations with partners to make customers and end users jobs easier.

    Cons

    Not really any cons that I can think of.

    Advice to Management

    Keep doing what you are doing and keep the customer happy.


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