EDF Customer Service Advisor Reviews | Glassdoor

EDF Customer Service Advisor Reviews

Updated Oct 15, 2017

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Found 10 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
71%
Recommend to a Friend
47%
Approve of CEO
EDF CEO Jean-Bernard Lévy
Jean-Bernard Lévy
2 Ratings
  1. "Great Pay for easy work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Sunderland, North East England, England
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at EDF full-time for more than 3 years

    Pros

    Good pay structure and company benefits. Relatively easy work.

    Cons

    Little chance to progress, management on a power trip and very condescending and patronising

    Advice to Management

    Get over yourselves

    EDF2017-10-15
  2. "Good in many respects"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Hove, England

    I worked at EDF full-time for more than 5 years

    Pros

    Large company with many benefits and excellent pay etc. Comfortable offices, and extensive training given.

    Cons

    Some of the more junior managers were simply not up to it, and tended to antagonize members of staff causing many to leave. Systems used could be considered too complicated for many to grasp fully.

    Advice to Management

    Be more selective when it comes to employing managers. They may be very keen, but if it's at the expense of those who do the real work it's just not worth it!

    EDF2017-06-12
  3. "Easy ish job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Advisor in Sunderland, North East England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at EDF for more than a year

    Pros

    If you can get to grips with it this job is easy and can become effortless. The pay is extremely good for a call centre and increases yearly. There are some lovely people to be found in the place and even some lovely, caring managers which is rare in a call centre environment.

    Cons

    Bad relations inter-department, everyone feels like they are against each other. Lots of micro management and obvious bullying. Job uncertainty for managers filters down to an uneasiness of staff. Over emphasising unrealistic and petty targets leads to stress and other mental health problems among staff.

    Advice to Management

    You could be so much more efficient, you chase staff out of the building by terrifying them when the processes you have in place leave customers waiting in the queue and with people calling back. Implement a company wide bank of knowledge on the intranet so everyone has one point of reference rather than a million different ways of doing things.

    EDF2016-07-27
  4. "Good for a long time and lots of experience gained and opportunities came and went."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Worthing, South East England, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at EDF full-time for more than 10 years

    Pros

    Most of people were great and if you worked hard and took on experience you were given respect. Chance to progress if you wanted it.

    Cons

    Some managers had their own agendas and at times you were not listened to. Management not good at giving praise and expectation of taking on additional work without sharing the workload across teams.

    EDF2015-12-24
  5. "Lost touch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Hove, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at EDF full-time for more than 5 years

    Pros

    Average to good pay depending on business unit Some good management

    Cons

    No real grasp on what their staff are actually feeling. Quantity over quality work 'motivation', with quality over quantity reviews. No investment in it's people - staff are often training themselves or even providing own equipment. Skills of individuals not used effectively.

    Advice to Management

    Listen to your staff, invest in your staff. The staff are the future of the company. Get everyone singing off the same hymn sheet. Assign roles based on skill sets, not who has been doing X job for X years.

    EDF2015-09-22
  6. "Lost its touch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Hove, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at EDF full-time

    Pros

    Was once a good company to work for Decent pay Good benefits

    Cons

    Poorly managed No development opprtunities Reducing head count left right and putting pressure on the staff that are left, investing no time or money into proper training creating alot of long term sick absence.

    Advice to Management

    engage with your staff, invest in your people, and take an interest in their well being. Engaged staff=motivation =a job well done and customer satisfaction

    EDF2015-09-12
  7. Helpful (2)

    "Great company, shame it's not passed down to the hyped up Middle managers in call centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Advisor 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at EDF

    Pros

    Great pay and holiday benefits

    Cons

    Managers, click environment, reactive rather than proactive. Honestly, ran by school yard bullies who have no forward thinking at all

    Advice to Management

    stop trying to be hitler

    EDF2015-03-27
  8. Helpful (1)

    "Havent got a clue"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Sunderland, North East England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at EDF full-time for more than a year

    Pros

    The pay is the hold on you.

    Cons

    Where do i start. Pathetic management who all take turns kissing the CRM backside. Managers cant speak to staff correctly let alone customers. Only way to advance is to offer sexual favours. My manager does this on each staff night out once wine is in. Unrealistic targets...disgusting approach to staff... no support network. Offer the world and promise gold but give peanuts. KEEP AWAY!!!!!

    Advice to Management

    Get a grip and go back to training. Remember where you started.

    EDF2015-02-21
  9. Helpful (2)

    "Not a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Sunderland, North East England, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at EDF full-time for more than a year

    Pros

    - The relationships with other members of staff (Some friends for life). - Free Hot & Cold Water - Free Gym

    Cons

    - Very poor work/life balance, and nothing in place to help with this - You are very much a number on a piece of paper to any level of management - It's very much a culture of 'Your face has to fit' to get anywhere (unfortunately my face doesn't seem to fit) - Having worked here just over a year, there have been no progression discussions or opportunities for this - During an 8 hour shift, you have one 36... minute lunch break, and no additional breaks - You do have the option of toilet breaks, but due to call queues this is discouraged and they have to be very short - People have been fired for a breach of policy (In particular using a mobile phone to make an important phone call), whilst other people are allowed to remain for breaking far worse company policies. - There is absolutely no recognition for a job well done, but they are quick to point out your flaws - You are constantly undermined by management all of the time, and have no room for say (In my opinion) - It's a culture of 'Put up or shut up' - I joined EDF Energy after taking a substantial pay cut (Biggest regret of my life).

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    Advice to Management

    There needs to be a system in place to help achieve a great work/life balance, it's impossible being at the forefront of the business to be able to 'cope' having one 36 minute break per day, there are no allocated times available to gather your thoughts, or have a 10 minute calm down, maybe after a particular stressful call from a customer. Your work is constantly hurried due to call queues, and as a result it is... not always possible to provide the best possible service to EDF Energy's customers - This needs to change. There are many concerns about increased sickness and absence, and it's hardly surprising given the above. One final comment, when I joined the company the training package was flawed, and did not follow a consistent pattern, there were random modules that held no relevance to the job at all, and I'd say that only around 10% is covered during training. Food for thought.

    Show More
    EDF2015-01-27
  10. "AVIS EDF"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Advisor in Paris
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EDF

    Pros

    La qualité de vie au travail, la mobilité à l'interne, l'ambiance dans les équipes, les perspectives d'évolution et les avantages donnés par une si grande entreprise

    Cons

    Une entreprise avec un syndicat bien trop protecteur de ses salariés, où malheureusement il arrive que certains d'entre eux en profitent et devraient laisser leur place à ceux qui méritent d'avoir la chance de travailler.. Cela peut être démotivant pour les salariés qui en veulent. Entreprise vieillissante et ancien monopole, donc dur à réveiller et à faire bouger

    Advice to Management

    belle entreprise avec des valeurs, des objectifs, des envies, des enjeux, j'espère qu'EDF saura affronter cette concurrence qui s'accroit afin de maintenir son statut de leader sur le long terme

    EDF2016-06-28
Found 10 reviews