EE Reviews | Glassdoor

EE Reviews

Updated May 25, 2017
348 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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EE CEO Marc Allera
Marc Allera
45 Ratings

348 Employee Reviews

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Pros
Cons
  • Poor work life balance in some senior roles (in 10 reviews)

  • Customer service needs to come before call stats (in 15 reviews)

More Pros and Cons

  1. "Great Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY
    Recommends
    Positive Outlook

    I worked at EE full-time (More than 8 years)

    Pros

    Large salaries and collaborative; Teamwork setting

    Cons

    None that I can think of right now

    Advice to Management

    Keep doing it


  2. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Denver, CO
    Former Employee - Customer Service Representative in Denver, CO
    Recommends
    Approves of CEO

    Pros

    Very respectful staff and owner towards me personally.

    Cons

    Pay wasn't much but it was for a job passing out surveys on the Light rail. Cold time of year to do the work.

    Advice to Management

    Strategize the expectations to make employee doing the work accountable.


  3. "Bad company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Tredegar, AL
    Current Employee - Team Leader in Tredegar, AL
    Doesn't Recommend
    Negative Outlook

    I have been working at EE (Less than a year)

    Pros

    The only pro I can is it is a good opertunity if it was run by some one else

    Cons

    What a bad company u have to pay for your hotels when then send u away they say no seniority and your self employed but yet you can get sacked and your takes money out of your pay

    Advice to Management

    Get better fast or u will lose everything


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  5. "Sales Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lakeland, FL
    Current Employee - Anonymous Employee in Lakeland, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Team spirit.
    The honesty and integrity of the employees and owners

    Cons

    There is a lot to be done.

    Advice to Management

    Hire


  6. Helpful (2)

    "Customer Advisor, EE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Stirling, NJ
    Current Employee - Sales Advisor in Stirling, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at EE full-time (Less than a year)

    Pros

    The money paid was reasonable, however not enough to compensate for the amount of work. Management was poor, expected to do a lot of extra unpaid work.

    Cons

    Too much expectation. Company culture is very confusing. Not a good brand. Deal with a lot of issues that could be easily avoided if company learns to do things properly.

    Advice to Management

    I would not advise taking up a management position, especially if it involves working in store.


  7. "Used to a lovely job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in North East, PA
    Current Employee - Sales Advisor in North East, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at EE part-time (More than 3 years)

    Pros

    Nice colleagues at sales level

    Cons

    management make mistakes
    sales targets are increasing monthly
    customers are leaving rather than joining
    Expected to sell a contract & home broadband plus insurance to EVERY SINGLE customer
    underhand tactics
    misselling

    Advice to Management

    Open your eyes to the state of the company. Most people come in to complain and therefore do not want to buy anything.


  8. "nothing special"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    good cash commission and friendly people

    Cons

    no real scope for promotion


  9. "Pressured enviroment"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EE part-time

    Pros

    Relatively casual and relaxed atmosphere unless the manager is pushing heavily for targets

    Cons

    Seems like a large amount of top down pressure through the company to achieve targets, sometimes at any means necessary depending on your store managers

    Advice to Management

    Don't be so pushy with the staff. Not every customer will buy everything


  10. "Interesting times"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Project & Planning Manager in London, England (UK)
    Former Employee - Digital Project & Planning Manager in London, England (UK)
    Recommends
    No opinion of CEO

    I worked at EE (More than a year)

    Pros

    Management is open to suggestions & feedback. I found the teams I work with to be very supportive. Culture from the top down, anyone can contribute a great idea.

    Cons

    There started to be a lot of off shore development which impacted team dynamics. There was quite a lot of orgs in the time I was there under T-mobile, Orange & EE

    Advice to Management

    Keep spending on people and best equipment/technology solutions and it will keep us competitive.


  11. Helpful (2)

    "Taking EE beyond 4G"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head of Department in London, England (UK)
    Former Employee - Head of Department in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Talented work colleagues, energy and focus in delivery, strong Brand and PR, good technology assets (spectrum, mobile network, several really flexible systems for quickly creating new products)

    Cons

    Delivering too much change too quickly ; senior management/PMO not sharing planned changes early enough with all groups that needed to understand and implement them meaning that execution was sometimes poor (and hence customer complaints high); not enough priority given to customer loyalty.

    Advice to Management

    Beware too close an association with 4G in customers' minds - the next gen mobile technology isn't far away. However don't get too hung up on always being first to launch next technology, especially if it is at the expense of launching a full experience (device/network/products/support) that works brilliantly in all channels the customer uses. And get rid of the sneaky costs - customers really despise those (a loyalty killer). Finally - be genuinely different ... mobile operators are still seen by the general public as bland, bureaucratic and not much to chose between them.


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