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ERC

Engaged Employer

ERC

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ERC Reviews

Updated Jan 12, 2022

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Found 279 of over 291 reviews

3.8
71%
Recommend to a Friend
87%
Approve of CEO
ERC Chief Executive Officer Marty Sarim
Marty Sarim
40 Ratings
Pros
  • "ERC has great work environment and there's definitely opportunity for growth(in 18 reviews)

  • "Work environment is great, enthusiasm is all over the place(in 9 reviews)

  • Cons
  • "The skills and opportunities achieved at ERC have been beneficial for my resume(in 12 reviews)

  • "I love my job work/life balance(in 6 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of ERC and is not affected by filters.

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    1. 5.0
      Current Employee

      Small company

      Dec 22, 2021 - Software Developer in Columbia, MD
      Recommend
      CEO Approval
      Business Outlook

      Pros

      ERC is a small company with a great owner. It’s a very family-like atmosphere.

      Cons

      Unfortunately, they don’t offer benefits. However, you are able to take off whenever.

      Be the first to find this review helpful
    2. 4.0
      Current Employee, more than 1 year

      Good company

      Jan 12, 2022 - Senior Electronics Design Engineer in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good people Good work life balance Projects are cool

      Cons

      Salaries are poor Benefits are not competitive No connection between engineers and middle management

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    3. 5.0
      Current Employee

      Employee

      Nov 29, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Being able to Work from home

      Cons

      The pay isn’t the best

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    4. 5.0
      Current Employee, more than 1 year

      Great people, interesting work & future oriented

      May 19, 2021 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Best-in-class innovator in the Recovery and BPO industries. Demonstrated willingness to try new approaches and technologies to solve tough problems; "all-in" attitude from Agents to the C-suite. Increasingly data-driven decision making, which means we're getting better at putting more effort toward high value work. Fun, diverse, service-oriented culture. Employees really care about our customers, and the company both encourages and supports giving back to local communities. Competitive salaries for most roles. Dental and vision plan are reasonable. Life, STD and LTD plans are also relatively cheap.

      Cons

      Some processes are in need of an efficiency overhaul so employees can spend less time on administrivia and more time on delivering great experiences for our clients and their customers. Benefits package needs work. Family medical coverage is too expensive--COBRA for previous medical plan is about $500 cheaper per month for our family, so that's what we chose to do. Also, there's no pre-tax 401(k), just a Roth 401(k) and no company match. Currently there is no annual bonus program.

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      ERC Response

      ERC Corporate Communications Rep

      Thank you so much for your opinion, it is greatly appreciated!

    5. 3.0
      Current Employee

      Could be better

      Dec 1, 2021 - Call Center Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Worked with my particular schedule Worked from home

      Cons

      Absolutely tedious to the point of tears for lowest pay I've ever had Forcibly placed inbound when we barely trained for it and did not apply for an inbound position Rules changing all the time Constant tech issues Playing operator and not being able to do much of anything I could go on

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    6. 5.0
      Current Employee, less than 1 year

      PRN Program Therapist

      Nov 18, 2021 - Program Therapist in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You are able to set your own schedule

      Cons

      No downsides to share at this time

      Continue reading
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    7. 2.0
      Former Employee, more than 3 years

      Budget

      Dec 9, 2021 - Anonymous Employee in Jacksonville, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They provide very good training program.

      Cons

      Company sets unobtainable budgets that automatically set majority of their agents for performance failure which leads to job loss.

      Continue reading
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    8. 3.0
      Current Employee

      Great place to get started

      Dec 13, 2021 - Engineering Technician II in Huntsville, AL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great place to learn about NDT schedule

      Cons

      the pay is far too low for a position with a degree

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    9. 1.0
      Former Employee, more than 5 years

      DONT DO IT...

      Dec 20, 2021 - Medical Billing Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      None, I'm not sure how they are still in business.

      Cons

      Low pay, horrible micro management, and NO LEADERSHIP with little ability to grow as an employee.

      Continue reading
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    10. 3.0
      Current Employee

      Csr

      Dec 12, 2021 - Customer Service Representative (CSR) 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility with schedule, friendly atmosphere

      Cons

      Benefits are costly and somewhat unaffordable

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    Viewing 1 - 10 of 279 Reviews
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    ERC Reviews FAQs

    ERC has an overall rating of 3.8 out of 5, based on over 291 reviews left anonymously by employees. 71% of employees would recommend working at ERC to a friend and 68% have a positive outlook for the business. This rating has improved by 5% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, ERC employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at ERC. This rating has decreased by -2% over the last 12 months.

    71% of ERC employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated ERC 3.7 out of 5 for work life balance, 4 for culture and values and 3.9 for career opportunities.

    According to reviews on Glassdoor, employees commonly mention the pros of working at ERC to be coworkers, career development, compensation and the cons to be culture, benefits, management.

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