ERT Reviews | Glassdoor

ERT Reviews

Updated January 27, 2017
50 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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ERT President & CEO James M Corrigan
James M Corrigan
9 Ratings

50 Employee Reviews

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Pros
  • Work Life balance was decent in some departments outside operations (in 4 reviews)

  • Very good benefits package that they offer which includes a good 401k matching program, employee exchange program is also great (in 5 reviews)

Cons
More Pros and Cons

  1. "good place to work"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    friendly easy going environment, free parking in boston

    Cons

    new management team seems do not know what they are doing


  2. Helpful (1)

    "Customer care agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Medford, MA
    Former Employee - Technical Support Agent in Medford, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at ERT (More than a year)

    Pros

    Pay and benefits

    Work from home sometimes

    Cons

    Toxic work environment
    Lack of tools needed to complete job as required
    Necessary sites and portals are always down

    Watch out for reviews prior to June 2016, the company was bought and changed significantly

    Work life balance

    Advice to Management

    Respect your employees

    Find better more productive ways to speak to and motivate employees


  3. Helpful (2)

    "Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ERT full-time

    Pros

    Good people to work with depending on your department. Everyone was helpful, friendly in the company. It was a good working environment till the merger happened.

    Cons

    Management does not care for their employees. Management always stays in there office who does not really associate with any of there employees in the call center. In order to speak to the manager, you would need to go through the chain of command before he will actually speak to you. After the merger, management panicked and did not care for their employees. Only worried about themselves if they hit their numbers. They also rush you to be off the call to make you take the next call. Training was horrible that you would need to take a test and this is the only company that I know does this. If you pass you get to stay or if you fail your fired which is pathetic. Training is suppose to allow you to get up to speed with the company and know the products but since the department encounters so much, you will not be able to know them all. Training is a joke

    Advice to Management

    Management needs to engage more with their employees and not blow them off. Stop staying in your office! They need to show their employees that they are appreciated instead of worrying about themselves to make them look better. A senior there would have been a better team leader or manager than the current ones


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  5. Helpful (2)

    "Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ERT full-time

    Pros

    Pay, benefits, location, some really great people

    Cons

    Lack of trust in upper management, ideas from individual contributors are not generally embraced by management, most are overworked and are not passionate about the company and its future direction.

    Advice to Management

    The people are your biggest assets. Remove the obstacles to ERT''s success by removing the management who stifle creativity and stand in the way of individual growth.


  6. Helpful (3)

    "Leaving a Sinking Ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ECOA Project Management in Boston, MA
    Current Employee - ECOA Project Management in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ERT full-time (More than 3 years)

    Pros

    Some great people who are smart, dedicated and fun. A cool industry where you can feel good about the work you do.

    Cons

    The new management team doesn't care about the people who work there. They are out of touch with the challenges that the people are facing and focused solely on the bottom line. They do not care about Operational aspects, only that revenue targets are hit even though the operational aspects are what allows you to hit revenue targets.

    Advice to Management

    Get further into the weeds. Learn and understand the challenges and make sure people are addressing them.


  7. Helpful (2)

    "Client Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ERT full-time

    Pros

    Flexibility, opportunity to work with international teams in the pharma space, exciting to be part of some cutting edge medical trials (as a vendor), co-workers are good talented people

    Cons

    Multiple systems that do not connect with each other make efficiency very difficult. Lack of resources make software changes a very timely process, roll out of new systems without proper testing causes chaos

    Advice to Management

    Look at big picture and have adequate knowledge how changes effect teams from top management down thru worker bees. Recognize the strong group of employees you have before you lose everyone.


  8. "Great Place to Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern in Pittsburgh, PA
    Current Employee - Intern in Pittsburgh, PA
    Recommends
    Positive Outlook

    I have been working at ERT part-time (Less than a year)

    Pros

    Pro-change environment that allows employees and interns to come up with and implement solutions to problems they see.

    Cons

    The many acquisitions have led to some discontinuity in how processes are followed within groups in the company.


  9. "Working at ERT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Positive Outlook

    I have been working at ERT full-time (More than 5 years)

    Pros

    Private company with great growth potential

    Cons

    Growing pains and many areas are short staffed putting more pressure on current staff.


  10. Helpful (5)

    "A Changed Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Philadelphia, PA
    Current Employee - Anonymous in Philadelphia, PA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at ERT full-time (More than 5 years)

    Pros

    Good benefits, good people to work with depending on your department. The work itself is satisfying because you are part of a process that makes drugs safer.

    Cons

    This is my second review for ERT - the first one was very positive and 2 years ago. I know most of the change is growing pains and they are to be expected, however some of the change is negative and it wasn’t expected from this CEO. Until a year ago he seemed very concerned about the welfare and satisfaction of ERT employees and he was liked by most employees. Now he seems a lot more under the influence of finance executives and more worried about money than people. Even the holiday party was ruined to save money. Some very talented people have left because their hard work wasn't recognized.

    Advice to Management

    Require a career advancement roadmap for each department to increase employee retention.

    ERT Response

    Oct 31, 2016 – Senior TA Specialist

    Thank you for taking the time to share your feedback. As you know from your long tenure with us, the company works very hard to satisfy both our clients and our people and I regret that your recent ... More


  11. Helpful (1)

    "Growing pains, but outlook is good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ERT full-time (More than 3 years)

    Pros

    Great coworkers, good benefits, decent salary and great for entry-level people looking to gain experience in the industry. Opportunity for growth if you make the effort.

    Cons

    Too much work for too few people. Managers often make decisions, but don't follow through to see that staff get proper training. Not enough transparency internally into future roadmap, especially with regards to the PHT acquisition. Can sometimes be hard to make change happen without a team leader identified and support from upper management.

    Advice to Management

    Stop sacrificing your current employees to chase the big contracts. With all the new staff, products, and ideas that have come on board, you need to focus more on developing our core strengths and getting "one ERT" to be a reality, not just a catch phrase. Be more open with your departments about their future, don't just leave it to word of mouth.



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