ERT Reviews | Glassdoor

ERT Reviews

Updated June 22, 2017
59 reviews

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Full-time Part-time

3.3
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ERT President & CEO James M Corrigan
James M Corrigan
15 Ratings

59 Employee Reviews

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Pros
  • Work Life balance was decent in some departments outside operations (in 5 reviews)

  • Very good benefits package that they offer which includes a good 401k matching program, employee exchange program is also great (in 6 reviews)

Cons
More Pros and Cons

  1. "Love working at this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ERT full-time

    Pros

    Wonderful work environment. I've been here almost a full year and I'm so happy to have made the decision to work at ERT. I feel supported and encouraged by everyone that I work with. They are growing fast and its an exciting time to be a part of the group. Also side note: LOVE the casual dress code!!

    Cons

    None, a year later and I'm still loving it!

    Advice to Management

    Stress employee development we have great potential to grow from within, managers just need to set aside time for growth and development for high potentials employees. Promote from within

    ERT Response

    May 18, 2017 – Sr Talent Acquisition Specialist

    Thank you! We really appreciate all the good comments and ideas you've highlighted and are glad that you're enjoying your career with ERT! Please keep checking in to let us know how we're doing. ERT ... More


  2. "Nice people, trouble with execution"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at ERT full-time (More than a year)

    Pros

    - Very supporting people, the people are good

    Cons

    - kind of laid back engineering attitude.
    - Luddite attitude towards acceptance of newer essential technology


  3. Helpful (2)

    "No Respect"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Boston, MA
    Former Employee - Project Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ERT full-time (More than 3 years)

    Pros

    Many great people
    Good flexibility of schedule/work from home
    Good benefits

    Cons

    Upper Management does not respect what I did there, which was Project Management. They said "Anyone can be a PM, all you have to do is check a box". I would say this was the hardest PM job I've ever had and I've been a PM for 20 years.

    Advice to Management

    Find out what people really do before you judge them.


  4. Helpful (4)

    "You get what you pay for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Neutral Outlook
    Approves of CEO

    I have been working at ERT full-time

    Pros

    People
    Decent amount of PTO
    Flexible work from home policy depending on department
    Free parking

    Cons

    Low pay
    Lack of promotion
    Outdated offices
    Location (some of the worst traffic)

    Advice to Management

    If you want to retain talent and grow the company, start creating ways to promote people, challenge them, and subsequently pay them fairly for it. ERT speaks about this being a company value, but does not seem to act on this. Efforts to do so also varies vastly from manager to manager (both promotions and pay). ERT needs to find a way to pay top performers for being top performers if it want them to stay. Those who are working hard to get things done are not getting their full bonus because of mismanagement. This is a sure way to lose good people who already feel overworked.


  5. Helpful (2)

    "Customer care is horrific"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Charlestown, MA
    Current Employee - Customer Care Representative in Charlestown, MA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at ERT full-time (More than 3 years)

    Pros

    Generous PTO/vacation time

    Free parking on site

    Gym

    Restaurant on site

    Company parties are generous with alcohol

    Nice updated office environment

    Cons

    Everything else...

    Poor management

    The 50 logins and portals to do your job never seem to work which leads to unhappy patients and nurses calling in taking it out on customer care agents

    The phones go down frequently

    The internet goes down frequently

    Too many product lines to learn and no proper training is provided, they train you for 2 weeks and throw you to the wolves and expect you to work when none of the systems get updated and are frequently broken

    The devices they provide to customers are outdated and never seem to work correct so troubleshooting with customers issues is nearly impossible with each call

    Unprofessional supervisors who can hardly write a proper sentence in English and expect customer care agents to go above and beyond with case descriptions and documentation

    Security guard who runs the parking lot is rude

    Advice to Management

    Respect your employees

    ERT Response

    Apr 3, 2017 – Sr Talent Acquisition Specialist

    Thank you for your thoughts. ERT takes tremendous pride in the service we provide and the great work performed by our Customer Care team; they provide immeasurable support for our many clients and we ... More


  6. Helpful (1)

    "Customer care agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Medford, MA
    Former Employee - Technical Support Agent in Medford, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at ERT (More than a year)

    Pros

    Pay and benefits

    Work from home sometimes

    Cons

    Toxic work environment
    Lack of tools needed to complete job as required
    Necessary sites and portals are always down

    Watch out for reviews prior to June 2016, the company was bought and changed significantly

    Work life balance

    Advice to Management

    Respect your employees

    Find better more productive ways to speak to and motivate employees


  7. "Great Place to Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern in Pittsburgh, PA
    Current Employee - Intern in Pittsburgh, PA
    Recommends
    Positive Outlook

    I have been working at ERT part-time (Less than a year)

    Pros

    Pro-change environment that allows employees and interns to come up with and implement solutions to problems they see.

    Cons

    The many acquisitions have led to some discontinuity in how processes are followed within groups in the company.


  8. "Working at ERT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Positive Outlook

    I have been working at ERT full-time (More than 5 years)

    Pros

    Private company with great growth potential

    Cons

    Growing pains and many areas are short staffed putting more pressure on current staff.


  9. Helpful (2)

    "Growing pains, but outlook is good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ERT full-time (More than 3 years)

    Pros

    Great coworkers, good benefits, decent salary and great for entry-level people looking to gain experience in the industry. Opportunity for growth if you make the effort.

    Cons

    Too much work for too few people. Managers often make decisions, but don't follow through to see that staff get proper training. Not enough transparency internally into future roadmap, especially with regards to the PHT acquisition. Can sometimes be hard to make change happen without a team leader identified and support from upper management.

    Advice to Management

    Stop sacrificing your current employees to chase the big contracts. With all the new staff, products, and ideas that have come on board, you need to focus more on developing our core strengths and getting "one ERT" to be a reality, not just a catch phrase. Be more open with your departments about their future, don't just leave it to word of mouth.


  10. Helpful (6)

    "A Changed Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Philadelphia, PA
    Current Employee - Anonymous in Philadelphia, PA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at ERT full-time (More than 5 years)

    Pros

    Good benefits, good people to work with depending on your department. The work itself is satisfying because you are part of a process that makes drugs safer.

    Cons

    This is my second review for ERT - the first one was very positive and 2 years ago. I know most of the change is growing pains and they are to be expected, however some of the change is negative and it wasn’t expected from this CEO. Until a year ago he seemed very concerned about the welfare and satisfaction of ERT employees and he was liked by most employees. Now he seems a lot more under the influence of finance executives and more worried about money than people. Even the holiday party was ruined to save money. Some very talented people have left because their hard work wasn't recognized.

    Advice to Management

    Require a career advancement roadmap for each department to increase employee retention.

    ERT Response

    Oct 31, 2016 – Senior TA Specialist

    Thank you for taking the time to share your feedback. As you know from your long tenure with us, the company works very hard to satisfy both our clients and our people and I regret that your recent ... More


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