ESL Federal Credit Union Reviews | Glassdoor

ESL Federal Credit Union Reviews

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Found 59 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
43%
Recommend to a Friend
46%
Approve of CEO
David L. Fiedler
38 Ratings
Pros
Cons
  • "Very arrogant, rude and vain just like many of the other upper managers who do the same thing(in 6 reviews)

  • "Members are not viewed as customers but seen as predatory targets only to make goals(in 5 reviews)

More Pros and Cons
  1. "Refreshing and treated with respect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ESL Federal Credit Union full-time for more than a year

    Pros

    This is the only place where I have worked where everyone is given a fair chance to pitch their ideas and treated with respect. Senior managers/VPs take the time to listen to new ideas. Faheem, the CEO, is friendly and really approachable to everyone.

    Cons

    Some people might be frustrated with the slower pace of IT releases, but it is understandable given that IT management wants to ensure the update works and is the best technology.

    ESL Federal Credit Union2019-02-07
  2. Helpful (1)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ESL Federal Credit Union part-time

    Pros

    Company Culture, Work life Balance, Room for Promotion

    Cons

    None that immediately come to mind

    ESL Federal Credit Union2018-11-26
  3. "Sr. Business System Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at ESL Federal Credit Union full-time for more than a year

    Pros

    Just a great company. Excellent benefits, great people, wonderful work environment.

    Cons

    No establish methodology for software development.

    ESL Federal Credit Union2018-11-18
  4. "Pretty Decent - If You Have The Right Boss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ESL Federal Credit Union

    Pros

    Awesome benefits, pretty good hours, pay is great!

    Cons

    You can be held back from advancing in the company if you don’t make enough sales even if you excel in everything else.

    Advice to Management

    Don’t play favorites. Make sure to tell the prospective employee in the interview how important sales truly are.

    ESL Federal Credit Union2018-08-24
  5. "Wish They Treated Employees Like They Did Their Customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Rochester, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at ESL Federal Credit Union full-time for more than 6 years

    Pros

    ESL truly does care about its customers and the community, and I believe they are sincere about wanting to make the right decisions. The majority of employees are wonderful - smart, caring and very hard working.

    Cons

    ESL's focus on "best company to work for" has become more about the publicity then it is a reflection of how they treat employees. The vast majority of employees are stressed out and overworked, and once you get to a certain level, opportunity for career growth is minimal. Too much of the power and responsibility lies with a fairly small senior management group. They say they want to empower employees to make decisions,...

    Show More

    Advice to Management

    Let go of some of your power and share it with the group of truly excellent middle managers. Don't micromanage so much. Stay in touch with the stress levels at your company and do be so quick to write off people who are truly dedicated.

    ESL Federal Credit Union2018-07-23
  6. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ESL Federal Credit Union full-time

    Pros

    Community focus Lives their core values Still has the at small Credit Union feel even given its large size Sr management really cares about the employees

    Cons

    Truly cannot think of any

    ESL Federal Credit Union2018-07-02
  7. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Member Service Representative in Rochester, NY
    Recommends
    Positive Outlook

    I have been working at ESL Federal Credit Union full-time for more than 2 years

    Pros

    ESL truly cares about people and puts people first. ESL helps its employees grow and learn and offers a lot of internal training opportunities. Where ESL really shines though is putting its customers first. Management listens and truly tries to help customers and this makes is a place that customers love and that makes it easy for employees to love.

    Cons

    Banking is sales orientated field and sometimes the competition between branches or employees for sales credit can be stressful. One has to remember it is one team. ESL's caring about people culture generally means a lot of people interact with someone on the way to a sale.

    Advice to Management

    I would continue to focus on ESL as whole and reward the organization and the branches as a whole for hitting sales targets. Individual sales goals can measure individual contributions but not all of their contributions in creating a great place to work with great customer loyalty.

    ESL Federal Credit Union2018-03-21
  8. "Teller 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Teller I in Rochester, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ESL Federal Credit Union part-time for more than 2 years

    Pros

    Great atmosphere. Truly loves it's employees and the community it operates in.

    Cons

    Nothing bad that i can say about this company. It is the Wegman's of banking, Never have heard a negative comment about ESL.

    ESL Federal Credit Union2018-02-19
  9. "Contact"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends

    I have been working at ESL Federal Credit Union full-time for more than a year

    Pros

    Great place to work !

    Cons

    None to add at this time

    Advice to Management

    None to add

    ESL Federal Credit Union2018-01-11
  10. "Solid company"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at ESL Federal Credit Union full-time

      Pros

      They keep you entertained with perks and employee and community events

      Cons

      Not a great structure to grow on the job. Too much focus on the "on paper" bona fides of candidates instead of the "in practice" reality of who advances.

      Advice to Management

      Create a better structure for entry level to move into an actual worthwhile career

      ESL Federal Credit Union2017-10-18
    Found 59 reviews