ESTA Reviews | Glassdoor

ESTA Reviews

Updated November 7, 2017
6 reviews

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  1. "Senior Prokect Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Anonymous Freelancer
    Former Freelancer - Anonymous Freelancer
    Doesn't Recommend
    Positive Outlook

    Pros

    Not many average slaries, the emergency service call takers do a great job

    Cons

    Very average culture of the support staff that is those not taking calls

    Advice to Management

    As a statutory monopoly that does important work - you need to clean the place up


  2. "Dispatcher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I worked at ESTA full-time (More than a year)

    Pros

    Activity based working
    Open collegiate work environment

    Cons

    Constant management turnover with redundancies and resignations
     Financial deficit
    Focus on short term results

    Advice to Management

    Get rid of the government appointed Chairman who is a bully.

  3. Helpful (1)

    "Workplace Bullying is Rife"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Officer in Melbourne (Australia)
    Former Employee - Finance Officer in Melbourne (Australia)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ESTA full-time (More than a year)

    Pros

    The pay was good and people were friendly outside of my team. Central CBD location easily accessible by rain and good coffee nearby.

    Cons

    Workplace bullying was rife within the finance team. I would say good morning when I arrived and got no response. Manager was rude and humiliated me numerous times daily. When the bullying was reported HR did nothing to diffuse the situation.

    Advice to Management

    Get rid of incestuous management and shake the finance team up a bit. Favourites get away with anything.


  4. Helpful (3)

    "Police Call Taker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Police Call Taker in Melbourne (Australia)
    Current Employee - Police Call Taker in Melbourne (Australia)
    Doesn't Recommend
    Negative Outlook

    I have been working at ESTA full-time

    Pros

    Not many, if any. Decent money is about all.

    Cons

    Terrible hours, graphic and horrible work, some of the most incompetent people you will ever find. The management here is so terrible it is beyond repair. Some of the senior management, even first level managers are so unbelievably bad at people management, basic admin skills and horrendous at most aspects of being a manger that is has created an extremely toxic culture. As stated, the abilities of the managers are so far gone and under the requirements for a successful organisation that it is impossible to correct or fix with training. Horrible place to work.

    Advice to Management

    The management here is so terrible it is beyond repair. Some of the senior management, even first level managers are so unbelievably bad at people management, basic admin skills and horrendous at most aspects of being a manger that is has created an extremely toxic culture. As stated, the abilities of the managers are so far gone and under the requirements for a successful organisation that it is impossible to correct or fix with training. Horrible place to work.


  5. "Exciting but challenging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Emergency Calltake
    Former Employee - Emergency Calltake
    Doesn't Recommend
    Positive Outlook

    I worked at ESTA full-time (More than 10 years)

    Pros

    Reasonable well paid - good salary rates, including shift penalties, regular Rostered Days Off and flexibility with shift work. A very good EBA.

    Cons

    Shift work can be a drain physically and mentally, especially if you have a family of live at a distance.

    Advice to Management

    Nil


  6. Helpful (2)

    "Ambulance, Fire Brigade, Police and SES Dispatcher"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Emergency Services Dispatcher in Melbourne (Australia)
    Former Employee - Emergency Services Dispatcher in Melbourne (Australia)
    Recommends

    Pros

    - Excellent shift rotations
    - Excellent salary
    - Great shift penalties
    - Good work / life balance
    - Well developed team work culture
    - Organisation is its own R T O

    Cons

    - Management can have issues communicating with staff
    - Very authoritarian culture, especially from senior management
    - Limited opportunities for leave at times, due to nature of employment.

    Advice to Management

    - Trust your team, they work for the best interests of those on the road
    - Speak to the people doing to job before making sweeping changes to the way jobs are done. Do not just choose the "select few" and get them to provide advice.