EZCORP Reviews | Glassdoor

EZCORP Reviews

Updated May 20, 2017
149 reviews

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Full-time Part-time

2.0
Star Star Star Star Star
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EZCORP CEO Stuart Grimshaw
Stuart Grimshaw
32 Ratings

149 Employee Reviews

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Pros
  • Great learning experience & great people to work with (in 9 reviews)

  • Decent pay for amount of work actually done (in 6 reviews)

Cons
  • Upper management sometimes neglects support team members (in 12 reviews)

  • No training program, no internal developement of employees (in 6 reviews)

More Pros and Cons

  1. "No Advancement No future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT in Austin, TX
    Current Employee - IT in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at EZCORP full-time (More than a year)

    Pros

    -Free to handle issues as you see fit. If it works, than it works.
    -While at help desk, no worries of being laid off, the company thrives in a recession.
    -Free parking for events at Zilker Park.
    -Great food locations nearby. Including food trucks every wednesday and friday.

    Cons

    -Very low morale. They pay their techs less than average and give them the workload of a tier 3 at another job that would normally pay double.
    -No positive feedback from management unless you force it out of them
    -Now matter how hard you work, you are ''just doing as expected''. If there is an open position above you that you are striving for, forget it. They will hire someone from outside the company to do your job, better. Which they do not.
    -If you look to the future, go work elsewhere, you will stagnate here.
    -District managers need better training as they foist their job responsibilities onto you.

    Advice to Management

    At least have the decency to tell your hardworking employees that they are doing a good job. They feel discouraged and not working toward a better goal. They only care about not being fired.


  2. Helpful (1)

    "Stressed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Orange, TX
    Former Employee - Store Manager in Orange, TX
    Doesn't Recommend
    Negative Outlook

    I worked at EZCORP full-time (More than 10 years)

    Pros

    Decent pay, if not salary, and Sundays off

    Cons

    Overworked,under staffed, and not family oriented

    Advice to Management

    Start taking care of the people who want to be there, and stop hiring people at higher than entry level who have no idea about pawn. Re-evaluate the amount of employees per store. The training needs to be consistent and presented properly.


  3. Helpful (7)

    "War torn culture leads to defensive management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Operations in Austin, TX
    Current Employee - Director of Operations in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at EZCORP full-time (More than 10 years)

    Pros

    Pay is generous, inflated by about one organizational level. Hours are good. If you work 8:30 to 5:45 then you can be considered a hard worker.

    Cons

    Over the last five years the company has almost had more CEO’s and Chairman then you can count on 10 fingers. Each change brings waves of layoffs. These power shifts have created a culture of bunker warfare. Each time an executive gains a bit of power they inflict as much damage as possible by terminating their opponent’s allies. You can feel the next wave is coming as the old pawn guard gains power and prepares to unleash it on its Aussie guard rivals. It won’t end there since the old pawn guard will retire and endless waves of changes will ensue. Crafty middle managers have survived by loading their legions with incompetent staff to ensure their own survival.

    Checked-out hierarchical management is living the dream. Highest comp in the city and based on their public Outlook calendars they don’t spend a lot of time focused on work. Protecting the executive parking garage ranks much higher than keeping direct reports accountable. For example, with open cubicles, it’s obvious when they shop on Amazon all day or haven’t spoken to a single direct report for 8 months. A leaky organization lets everyone know what chartered flights, parties, chauffeurs, and surgery gets reimbursed.

    Advice to Management

    Keep your resume's updated and contacts fresh. Nobody can hold on to this train-wreck very long.


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  5. Helpful (3)

    "Worst company I have ever worked for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Atlanta, GA
    Current Employee - Assistant Store Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at EZCORP full-time (More than a year)

    Pros

    Teamwork within stores and even districts is a pro. As with any company, you will find more good people and good managers than not.

    Cons

    I was recruited to work for this company. After being promoted once and now demoted forcefully through a company wide change, I am forced to choose: leave this company or lose my car. Due to the complete lack of development, training programs or any support from the district, regional or corporate management, the choice is clear. For candidates who desire development or a position with a future, this is not the company for you. I would advise anyone considering a job with this company to keep looking, there are better options out there.

    Advice to Management

    Take steps to improve the financial standing of the company that do not include eliminating key members of the store staff, forced working on holidays (when stores are dead) and pushing micro-management programs that will not make money. Get back to basics of pawnbroking and taking care of the customer as well as the team.


  6. Helpful (1)

    "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Orlando, FL
    Former Employee - Store Manager in Orlando, FL
    Doesn't Recommend
    Disapproves of CEO

    I worked at EZCORP full-time (More than 5 years)

    Pros

    Fun fast pace business

    Cons

    insane hours for pay, insane corporate structure, no paid holidays if on salary

    Advice to Management

    Look at how you treat your employees.


  7. "Senior Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Austin, TX
    Former Employee - Senior Manager in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at EZCORP full-time (More than 3 years)

    Pros

    Pay and benefits. Teamwork was also a positive.

    Cons

    Change in Leadership too often for progress


  8. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Corpus Christi, TX
    Current Employee - Project Manager in Corpus Christi, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at EZCORP full-time (More than a year)

    Pros

    401k and medical and paycheck every 2 weeks

    Cons

    salary at 50 to 60 hours a week

    Advice to Management

    pay your employees the money they deserve


  9. "Decent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Dallas, TX
    Former Employee - Store Manager in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at EZCORP (More than 8 years)

    Pros

    Decent pay for management, holidays observed, denct work hours

    Cons

    Too many unrealistic expectations, employees work as management with no additional pay

    Advice to Management

    Focus on people


  10. Helpful (1)

    "Don't do it to yourself!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at EZCORP full-time (More than a year)

    Pros

    Nice modern office in a good location. That's it.

    Cons

    Who's running this place? There seems to be too many chiefs and not enough indians and 95% of people just do what they want, no consultation whatsoever. Everyone is out for themselves and doesn't give a fig about anyone else.

    Advice to Management

    Be clear as to who is responsible for want and treat people right.


  11. "Stay consistent to your employees and customers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Orlando, FL
    Former Employee - Store Manager in Orlando, FL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at EZCORP full-time (More than 10 years)

    Pros

    Great pay for employees under the value pawn side

    Cons

    Too much change, make up your mind and stick to it

    Advice to Management

    stay transparent and loyal to tenured employees. Have more training for current employees


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