EZCORP Reviews | Glassdoor

EZCORP Reviews

Updated July 2, 2017
32 reviews

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2.0
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EZCORP CEO Stuart Grimshaw
Stuart Grimshaw
6 Ratings

32 Employee Reviews

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Pros
  • Great learning experience & great people to work with (in 9 reviews)

  • Good benefits, reasonable pay, Sundays off (in 7 reviews)

Cons
More Pros and Cons

  1. "EzMoney Loans"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fsa in Carrollton, TX
    Former Employee - Fsa in Carrollton, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at EZCORP full-time (More than a year)

    Pros

    Good benefits, reasonable pay, Sundays off

    Cons

    Higher ups expect you to do your job and the job of a manager even as just an associate

    Advice to Management

    Listen to your employees


  2. Helpful (2)

    "Shady Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at EZCORP full-time

    Pros

    Fun job, nice customers for the most part

    Cons

    managers forge their hours, corp doesnt do anything

  3. "The Pawn Shop Industry is Very Unique"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pawn Broker in Dallas, TX
    Former Employee - Pawn Broker in Dallas, TX

    I worked at EZCORP (Less than a year)

    Pros

    Very interesting daily interactions. Coworkers were usually pleasant, and there was always something to do. It was an opportunity to handle items one might not otherwise encounter in regular day-to-day living.

    Cons

    Although my bosses loved me, I was not very good at this job. This is a fast-paced industry, and it is very unique. Not only are pawn brokers responsible for correctly appraising items, they have to know how to sell as well. The biggest difficulty in requiring pawn brokers to also be excellent sales people is that their price-point is often the same, if not higher, than traditional retail stores. Pawn brokers have very little room to negotiate, and when customers can buy new products for the same price, the choice is clear. It is also an industry that breeds dishonesty, for whatever reason. My first week there, I was told by my store manager that this was a "dirty industry...it's grimey". There is even a snitch program, where the company offers money to people if they turn in coworkers and successfully prosecute them. Several times during my six months employees were fired or disappeared because they stole from the store.


  4. "Area Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at EZCORP full-time

    Pros

    Supervisor is class act
    Co-workers are competitive
    Built good relationships with corporate office

    Cons

    Upper execs are still living in the past
    Very high stress
    Expectations are inconsistent
    Most employees live in fear of their job security

    Advice to Management

    Don't work here unless you're young, single, and want to take 15 years off your life


  5. Helpful (2)

    "No Advancement No future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT in Austin, TX
    Current Employee - IT in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at EZCORP full-time (More than a year)

    Pros

    -Free to handle issues as you see fit. If it works, than it works.
    -While at help desk, no worries of being laid off, the company thrives in a recession.
    -Free parking for events at Zilker Park.
    -Great food locations nearby. Including food trucks every wednesday and friday.

    Cons

    -Very low morale. They pay their techs less than average and give them the workload of a tier 3 at another job that would normally pay double.
    -No positive feedback from management unless you force it out of them
    -Now matter how hard you work, you are ''just doing as expected''. If there is an open position above you that you are striving for, forget it. They will hire someone from outside the company to do your job, better. Which they do not.
    -If you look to the future, go work elsewhere, you will stagnate here.
    -District managers need better training as they foist their job responsibilities onto you.

    Advice to Management

    At least have the decency to tell your hardworking employees that they are doing a good job. They feel discouraged and not working toward a better goal. They only care about not being fired.


  6. Helpful (2)

    "Stressed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Orange, TX
    Former Employee - Store Manager in Orange, TX
    Doesn't Recommend
    Negative Outlook

    I worked at EZCORP full-time (More than 10 years)

    Pros

    Decent pay, if not salary, and Sundays off

    Cons

    Overworked,under staffed, and not family oriented

    Advice to Management

    Start taking care of the people who want to be there, and stop hiring people at higher than entry level who have no idea about pawn. Re-evaluate the amount of employees per store. The training needs to be consistent and presented properly.


  7. "Stay consistent to your employees and customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Orlando, FL
    Former Employee - Store Manager in Orlando, FL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at EZCORP full-time (More than 10 years)

    Pros

    Great pay for employees under the value pawn side

    Cons

    Too much change, make up your mind and stick to it

    Advice to Management

    stay transparent and loyal to tenured employees. Have more training for current employees

  8. "Bad company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You don't have to unload trucks, no other pro's to working at EZpawn

    Cons

    Horrible managers, alot of favoritism, inconsistent policies, horrible customers, looking for another job as we speak.

    Advice to Management

    Learn how to lead with inspiration, micromanaging is not leading, firing people for not getting PPP'S is not leadership.


  9. Helpful (3)

    "Integrity, just paint on the wall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - LMS Administrator/Trainer in Austin, TX
    Former Employee - LMS Administrator/Trainer in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at EZCORP full-time (More than a year)

    Pros

    Located in a brand new building with nice amenities.

    Cons

    Very male dominated culture, no culture at all. No one speaks to anyone else. It would help if the Chief HR Officer actually liked people.

    Advice to Management

    This isn't the Bank of London and we aren't Australian. This is Austin in the U.S.A. Stop pretending to like the rest of the work force. It's obvious you don't.


  10. "Be careful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pawnbroker
    Former Employee - Pawnbroker
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good first job, you learn a lot about merchandise that you normally wouldn't be trained on. Especially with jewellery.

    Cons

    Horrible management in most stores.

    Advice to Management

    Stop scamming


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