EZCORP Reviews | Glassdoor

EZCORP Reviews

Updated August 10, 2017
160 reviews

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2.0
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EZCORP CEO Stuart Grimshaw
Stuart Grimshaw
37 Ratings

160 Employee Reviews

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Pros
  • Great learning experience & great people to work with (in 8 reviews)

  • Good benefits, reasonable pay, Sundays off (in 7 reviews)

Cons
More Pros and Cons

  1. Helpful (3)

    "If you are thinking about it....I would think again"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Austin, TX
    Former Employee - Software Developer in Austin, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    Pays well. Management is good at managing workloads and timelines. Business seems to be good and they are likely to be around a while.

    Cons

    Some of the other IT employees are not very easy to work with. I was there as a contractor and have never felt more like a cog in a machine. There business model is unsavory at best. The short term loans they provide charge up to 1000% interest to those portions of the population that can least afford it. Their applications are strung together with duct tape and challenging to work with. Do not work here unless you have no other options.

    Advice to Management

    Be nicer to your employees.


  2. Helpful (3)

    "Um, yeah... I'm going to need you to come in on Saaaaaturday..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    - Paycheck every 2 weeks. - $.25 soda machine. - Business is profitable. - Receptionists are nice.

    Cons

    - 401(k) is a joke. - Only 5 days of company-wide paid vacation days. - HR is non-existent. - Poor company moral. - HIGH TURNOVER (seriously, I've never seen or heard of so many people getting fired before I started working here...) - Corporate office looks and feels like the inside of a pawn shop. - CRAZY politics for such a small company. - IT systems consistently crash. - No trust or faith in senior management.

    Advice to Management

    GET A CLUE. I'd rather accept a pay raise than attend a quarterly meeting at Barton Creek Resort. Also, instead of firing everybody, why not HIRE the right people from the start? Moreover, you people are SENIOR EXECUTIVES... dress like it! (I don't care what you did in the UK, but here in Texas, unbuttoned dress shirts that show your chest hair are not part of 'casual Fridays'!!)

  3. Helpful (3)

    "You have to do more than just give someone a paycheck..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    Competitive salary with reasonable health benefits
    Good location with easy access to Mopac and Ben White
    Most of the entry level employees are very friendly

    Cons

    Horrible senior management, particularly in IT.
    No accountability
    No quality assurance
    No documented processes
    No support from senior management for new ideas
    Poor resources for executing job functions
    No training opportunities
    No advancement
    Very low morale

    Advice to Management

    Empower your employees by putting them in control of their success or failure. Stop setting your employees up for failure by setting realistic timelines for delivery. Set standards for work and hold people accountable to that standard. Treat people like adults, instead of being so dismissive and disrespectful. Be proactive, instead of reactive, when it comes to quality. Adopt new methods to work more efficiently, instead of simply asking people to work more hours. You lack true leadership and common sense at the senior management level.


  4. Helpful (1)

    "If your only option is job here or live in cardboard box, flip a coin and hope it comes up cardboard box"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate - Happy Ex-employee in Austin, TX
    Former Employee - Corporate - Happy Ex-employee in Austin, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    If you live close, commute can be short
    You may also get lucky with salary. Not tied to ability, contribution or effort.

    Cons

    There are some good people there but most leave soon.
    There are some toxic people in influential positions at a few levels.
    The culture is very much point fingers and "cya".
    Unable to effectively manage projects/priorities. Bring in consultants and let them manage themselves. Insult, berate and threaten employees rather than develop them. QA? 2 letters in the alphabet. and most likely, they don't belong.
    Benefits - if you are able to determine what they are - are weak. Have you ever worked anywhere where you pass anyone from HR in the hallway and they look down at the floor instead of saying hi to you? I'm not the only one at ezcorp who has.

    Advice to Management

    Finish what you started is probably not it.


  5. "I QUIT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Miami, FL
    Current Employee - Store Manager in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at EZCORP full-time (More than 8 years)

    Pros

    Management Pay, 401k, Knowledge Gained and Connections

    Cons

    HOURS, LOW Bonus. No help from upper manager or HR. When you call corporate you always have to leave a message. Insurance. Understaffed. Bottom line they do NOT CARE.

    Advice to Management

    Ask your employee's Why they are quiting. Try and help them.


  6. "Company doesn't have a clue"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pawnbroker in San Antonio, TX
    Former Employee - Pawnbroker in San Antonio, TX
    Doesn't Recommend
    Disapproves of CEO

    I worked at EZCORP full-time (Less than a year)

    Pros

    steady hours and no late nights
    good co-workers
    1 hour lunch

    Cons

    management has no people skills
    marketing is way behind the times
    some employees do very little tasks

    Advice to Management

    Need to hire better management at store level and corporate. Employees are treated badly at many locations and corporate ignores the issues.


  7. Helpful (1)

    "Get on the right side of the politics, or get packing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate in Austin, TX
    Former Employee - Corporate in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at EZCORP full-time (More than a year)

    Pros

    Profitable
    Comp plans are attractive for directors and above
    Some very smart people work here, but not for long

    Cons

    Toxic, finger pointing, unsupportive culture
    Senior execs do not care about employees, and some have been been heard saying so (this includes the head of HR)
    By far, the most political environment I've ever worked in. The tides change too fast to keep up.
    Nepotism and the "buddy network" very apparent in vendor selection

    Advice to Management

    Prepare for a change in competitive and economic landscapes. Once your stock price begins to fall, you won't be able to hide behind financial results, and all of the ills of this company will become public.

  8. "I Am An International Authority on Health & Mental Health Care"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EZCORP full-time

    Pros

    None that I can see in the least.

    Cons

    They cannot even deliver an item by ground services.

    Advice to Management

    Retire. and I am not an employee ever.


  9. Helpful (1)

    "run like hell!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at EZCORP full-time (More than 3 years)

    Pros

    nice coworkers, steady paycheck, free coffee

    Cons

    management lacks leadership and lacks strategic planning, management is very reactive not proactive, goals are unrealistic, no training, no parking, poor benefits package


  10. "Have you LOST your Mind???"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at EZCORP full-time (More than 5 years)

    Pros

    .25 soda machine, commute not too bad, some of the folks you work with are actual human beings and not human doings.

    Cons

    Embedded psychopathy is actually encouraged by those that have been then the longest - this company has managed to put the "FUNC" in DYSFUNCTIONAL. If you ever have the longing to see the Peter Principle in it's most active format, work there. The turnover in employees makes you wish that they'd just give in and replace the swinging doors with revolving ones. There is no employee morale and the Quarterly Town Hall meetings are filled with 6-Sigma jibberty-gobble speak that makes your eyes glaze over and crave mind-altering substances to relieve the pain.

    Their idea of "market competitive salary" is only accurate if you're looking at the markets in Calcutta, Accra or Sao Paulo. The attitudes of mid and upper level management smack of some landed aristocracy without the youth or the couth. Don't hire on expecting benefits worthy of this level of market. In fact, if you do take a job with them, your expectations would be better suited if you consider them as what they are - a garage sale with a financing plan and better marketing.

    Advice to Management

    How about you walk a week in the shoes of some of the "little people" as you so love to call the rank and file? How about you try to live a week on what you pay your CSR's? The "Us versus Them" mentality is going to bite you in the butt, and I'm just waiting to see that happen.


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