EZCORP Reviews | Glassdoor

EZCORP Reviews

Updated August 10, 2017
162 reviews

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2.0
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EZCORP CEO Stuart Grimshaw
Stuart Grimshaw
39 Ratings

162 Employee Reviews

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Pros
  • Great learning experience & great people to work with (in 9 reviews)

  • Good benefits, reasonable pay, Sundays off (in 7 reviews)

Cons
More Pros and Cons

  1. "Lead Pawnbroker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Pawnbroker in Temple, TX
    Current Employee - Lead Pawnbroker in Temple, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EZCORP full-time (More than 8 years)

    Pros

    I have been working with this company for 8 years I love it I like my district manager and even my RDO, this company is an awesome place to learn the skills that is needed to be successful, I'm going to hate to leave because the customers and the team members are awesome but I have to leave and pursue the career I went college for, I'm so sad

    Cons

    One con is they took our assistant managers positions away but I understand completely. And they took away our 30% yes I miss it

    Advice to Management

    keep doing an awesome job but always let your team know that they do an outstanding job, my manager Marc Winston and my District Manager Matt Keller always let their Team members know they do an outstanding job all the time , I thank them completely.


  2. "Not worth your time or energy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Pawn Broker in Bloomington, MN
    Former Employee - Lead Pawn Broker in Bloomington, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at EZCORP full-time (More than a year)

    Pros

    Don't have any pros unfortunately, I had high hopes for this company after being brought on but boy was I wrong! Met some interesting and cool people customer wise but that's about it.

    Cons

    Upper management needs better direction no true inspiration gives false hope about promotions and no real room to grow, if you're not a "store manager" you are treated like dirt! If you're a key holder you're suppose to act like a manager but told you're not one nor are you paid for the responsibilities you're tasked with. Healthcare is way to expensive compared to competitors and the entire set up is BS the product protection plans are a scam and the "no refund" policy is crap. As pawn brokers we are told to NOT pass on items just "low ball the person" which leads to taking in gross and crappy items and to top it off in today's age of technology relying on eBay and amazon for prices is complete garbage seeing the customers can do that themselves! Fix the EZ system it crashes every single day. The product is way over priced for used merchandise and the automatic price drops are bad nothing is being sold because you've taken away what pawn shops are known for good deals and discounts Take a step back and review your company and stores and get your act together! Some of the management you are currently employing should not have jobs that's all I'm saying.. good luck scam corp!

    Advice to Management

    Pay your employees! People have families to feed rent to pay, get your "Store Managers" in order, review these people and see if they really know what they're doing pay attention maybe this is why you guys can't keep good workers, stop over working the employees and fix the schedules people should not have to work 11-12 shifts 5-6 days a week! Another bites the dust

    Sincerely

    A true hard worker

  3. "Horrible district manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at EZCORP full-time

    Pros

    Good pay fun place to work

    Cons

    The district manager will fire you with no reason

    Advice to Management

    Y'all suck


  4. Helpful (1)

    "Headquarters Life is Brutal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at EZCORP full-time (More than a year)

    Pros

    You get a discount in their Pawn Shops. There is a food truck that comes 3x a week.

    Cons

    - They do not believe in professional development.
    - I have never seen office politics so brutal and without rhyme or reason.
    - You are always afraid of when the next round of layoffs and restructuring will come. (Since last October, there have been 3 restructures and just as many layoffs)
    - Senior leadership will throw literal tantrums. On multiple occasions, I have seen them screaming at other coworkers and throwing papers off of desks.

    Advice to Management

    This is why your turn over is so high. Fix the culture; fix the turn over.


  5. "Regional Director"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at EZCORP full-time

    Pros

    at the time it was a growing company

    Cons

    New Executive Management bloated salaries and loss of strategic vision.


  6. Helpful (1)

    "Avoid like the plague"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EZCORP full-time

    Pros

    There are no Pros for this Company

    Cons

    If you are over forty in this Company you are a dead person walking. They will lay you off at some point. Clueless vicious management


  7. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EZCORP full-time

    Pros

    Great work environment at all times.

    Cons

    Department is no longer around

  8. "EzMoney Loans"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fsa in Carrollton, TX
    Former Employee - Fsa in Carrollton, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at EZCORP full-time (More than a year)

    Pros

    Good benefits, reasonable pay, Sundays off

    Cons

    Higher ups expect you to do your job and the job of a manager even as just an associate

    Advice to Management

    Listen to your employees


  9. Helpful (4)

    "You can do better..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Individual Contributor in Austin, TX
    Current Employee - Individual Contributor in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at EZCORP full-time (More than 3 years)

    Pros

    I work at the corporate headquarters. I think working in the stores is probably a better experience. At least I hope so.

    - My coworkers are awesome people. There are actually a lot of amazing people that work here.
    - Soda machine that only costs a quarter
    - Base salary is reasonable

    Cons

    - We only get 6 holidays a year
    - No bonus plan unless you are director level or above
    - Benefits are lame; I just took my kid to the dentist for a routine checkup, cost me $110 out of pocket
    - Weak leadership, especially in HR. They prefer to find a lower level person to blame rather than stepping up and solving the root cause of problems.
    - They have no clue how to motivate and develop a workforce.
    - For a company this size, it is absurd how many layoffs and firings take place. I don't think I have seen a month go by when someone did not get canned or laid off.
    - I dread going to work each day. I am looking to get out ASAP

    Advice to Management

    Can the CEO and he chief HR officer. Find some Americans that care about the business and the people. This company has tremendous potential if it had the right leadership team.


  10. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Tampa, FL
    Current Employee - Store Manager in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EZCORP full-time (More than a year)

    Pros

    Great quality of life with supportive upper management.

    Cons

    Open every holiday except Thanksgiving and Christmas.

    Advice to Management

    Consider closing a couple more holidays.


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