EZPAWN Reviews | Glassdoor

EZPAWN Reviews

Updated September 28, 2017
109 reviews

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2.9
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Approve of CEO
EZPAWN President & CEO Mark Kuchenrither
Mark Kuchenrither
34 Ratings

109 Employee Reviews

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Pros
Cons
  • The goals set by upper management are unrealistic (in 12 reviews)

  • retail hours, robberies, long hours (in 7 reviews)

More Pros and Cons

  1. "District Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at EZPAWN full-time

    Pros

    Focus on creating systems and procedures to help stores operate.

    Cons

    A lot of executive changes in the corporation.


  2. "Pawn broker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pawn Broker in Las Vegas, NV
    Current Employee - Pawn Broker in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EZPAWN full-time (Less than a year)

    Pros

    Get to see new inventory everyday. Awesome manager. Discounts. Pay is nice. Allowed to get items before they go out to customers.

    Cons

    I really do not anything bad to say about the company. Keep up the great work. Everyone seems to love it at this location.

  3. Helpful (1)

    "Check out the real company reviews @ EZCORP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at EZPAWN full-time (More than 5 years)

    Pros

    Check out the reviews under EZCORP, the name of the actual company, not their "doing business as" name.

    Cons

    They just started using this account again because the corporate account for EZCORP has such poor reviews. Heck, the CEO listed here hasn't been with the company since 2015.

    Advice to Management

    Invest in the culture and not yourselves.


  4. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pawmbroker in Las Vegas, NV
    Current Employee - Pawmbroker in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at EZPAWN full-time (More than a year)

    Pros

    Easy to learn job. Great team members. Awesome teamwork. Everyone helps everyone out. Store managers are great. Great so far overall.

    Cons

    Customers can be really challenging sometimes. They think everything is your fault or that we discriminate based on how they look because we don't take their item in . That's sometimes though not all the time

    Advice to Management

    None. Keep up the awesome work.


  5. "Pawnbroker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pawnbroker
    Current Employee - Pawnbroker
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at EZPAWN full-time (More than 3 years)

    Pros

    You learn a lot about the stuff and merchandise that you touch while at the same coming up with what the true value of the item really is.

    Cons

    The computer systems need an update, half the time it isn't reliable to trust the value amount it gives you.


  6. "I love Ez Pawn and the Corporation thru have been outstanding to work with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Tooele, UT
    Current Employee - Store Manager in Tooele, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EZPAWN full-time (More than 3 years)

    Pros

    Insurance, vacation, 401k, school reiembusment, community involvement. The management is awesome and very helpful in wanting success for everyone. I am happy.

    Cons

    Late hours and open Sundays we make great sales being the only shop open in a small town. I understand why we stay open.

    Advice to Management

    Keep up the good work


  7. "Not a great cmpany."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at EZPAWN full-time (More than a year)

    Pros

    3 weeks vacation after one year. They do allow you to take time off for emergencies/death, but that is because it is too hard to find someone else to replace you.

    Cons

    Training is terrible. This is a very tedious, detail oriented job. Most the customers are bottom feeders. Upper management does not want nor care about your opinions. Turnover is VERY high because of these and the embarrassingly low pay. Then they have conference calls and wonder why they can't retain help. You only get THREE holidays off.....Thanksgiving, Xmas, and NY day. From Thanksgiving day on, the store is open TWO extra hours until after Xmas. After that is over, they give you a slap on the back and tell you that everyone can get a three day weekend off, only there is NOT enough help to schedule so that is a joke. Bonus? You want to talk about BONUS? I work in Iowa. There are MANY stores who have had 1> bonuses this year. That is a joke also. You have to hit all these goals to get it. Forget about it. No work life balance. No weekends off. Stressful, especially when there is constant turnover.

    Advice to Management

    Listen. Pay respectable. I was informed this is a "different" day in age now for jobs and pay. Really? Different for whom? The top executives and CEO salaries and bonuses exceed the cost of living annually, while the folks who actually put their blood sweat and tears in to the job get crumbs and cannot live or keep up.

  8. Helpful (2)

    "Good starter job with limited possibilities:"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regular Pawnbroker in San Antonio, TX
    Current Employee - Regular Pawnbroker in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at EZPAWN full-time (Less than a year)

    Pros

    Great spectrum of learning about everyday items and merchandise. Working with the public and getting involved with helping people of their financial problems as well as working on how to be a problem solver. employee discounts as well and special sale and layaway programs for both customers and employees. commission opportunities .

    Cons

    Discriminatory environment with most management members, rude behavior sometimes with new management, limited communication skills with some. lack of personal emphasis with their employees and their personal problems . discrimination with women seen at a all time "High" , discrimination with disabled employees. poor system on employee accidents. training is lacking and advancement opportunities are given to the wrong employees .

    Advice to Management

    There is a dire need of a new system or program for managements communication with the regular hourly employees at store locations, there is no meetings or classes for management "bullying or harassment" , there also needs to be a mandated class or employee as well as management training modules for workplace discrimination, otherwise there will be alot of vulnerable "litigation" opportunities for workers to sue Ez Pawn.

    also there needs to be more funding avaliable for stores to update their buildings for any repairs or remideling .

    more training on communication as well as organization for the stores located throughout the area and US.


  9. Helpful (1)

    "Depends on what you can put up with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Broker in Las Vegas, NV
    Current Employee - Broker in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at EZPAWN full-time (More than a year)

    Pros

    They pay is ok (above minimum wage)
    There's a bonus program (extra $200-$250) a month
    Decent amount of paid time off given after probation period

    Cons

    Depends on who you work with and where you work but some managers are completely inappropriate with staff.
    They play favorites with certain employees as far as scheduling goes. Management also will adjust hours so there is absolutely no overtime, so you may work 9-10 hours one day then cut hours another day of the week.
    The bonuses are only paid out if your store hits certain goals, some of which are ridiculously too high.
    They say they love to promote from within but bring in assistant managers from other stores instead of recognizing and promoting employees that have been with the company and do all the work of an assistant manager already.
    Many rules are set forth by higher up people but managers don't usually follow them, or only do so for short amounts of time.


  10. "Pawnbroker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pawnbroker in Corpus Christi, TX
    Current Employee - Pawnbroker in Corpus Christi, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at EZPAWN full-time (More than a year)

    Pros

    Able to wear tennis shoes

    Cons

    Dirty,Roaches, no lunch at times

    Advice to Management

    Management should be involved in the training of new hires and not leave it to the staff. Management should also be involved in assisting with long lines of customers and not just sitting in the back on their personal phone. It would also help if you answered the phone if you're not assisting with customers in order for team members to provide better customer service.


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