EZPAWN Reviews | Glassdoor

EZPAWN Reviews

Updated July 5, 2017
104 reviews

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2.8
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EZPAWN President & CEO Mark Kuchenrither
Mark Kuchenrither
33 Ratings

104 Employee Reviews

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Pros
Cons
  • The goals set by upper management are unrealistic (in 11 reviews)

  • retail hours, robberies, long hours (in 8 reviews)

More Pros and Cons

  1. "Great place to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EZPAWN full-time

    Pros

    Great management
    Friendly environment
    Great co-workers
    Fun atmosphere
    Great upper-management

    Cons

    Customers are difficult to deal with at times.


  2. "Depends on what you can put up with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Broker in Las Vegas, NV
    Current Employee - Broker in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at EZPAWN full-time (More than a year)

    Pros

    They pay is ok (above minimum wage)
    There's a bonus program (extra $200-$250) a month
    Decent amount of paid time off given after probation period

    Cons

    Depends on who you work with and where you work but some managers are completely inappropriate with staff.
    They play favorites with certain employees as far as scheduling goes. Management also will adjust hours so there is absolutely no overtime, so you may work 9-10 hours one day then cut hours another day of the week.
    The bonuses are only paid out if your store hits certain goals, some of which are ridiculously too high.
    They say they love to promote from within but bring in assistant managers from other stores instead of recognizing and promoting employees that have been with the company and do all the work of an assistant manager already.
    Many rules are set forth by higher up people but managers don't usually follow them, or only do so for short amounts of time.

  3. "Pawnbroker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pawnbroker in Corpus Christi, TX
    Current Employee - Pawnbroker in Corpus Christi, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at EZPAWN full-time (More than a year)

    Pros

    Able to wear tennis shoes

    Cons

    Dirty,Roaches, no lunch at times

    Advice to Management

    Management should be involved in the training of new hires and not leave it to the staff. Management should also be involved in assisting with long lines of customers and not just sitting in the back on their personal phone. It would also help if you answered the phone if you're not assisting with customers in order for team members to provide better customer service.


  4. "Love the job, Hate the environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Pawn Broker in Cedar Rapids, IA
    Current Employee - Lead Pawn Broker in Cedar Rapids, IA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at EZPAWN full-time (More than 5 years)

    Pros

    Good relationships with most customers and coworkers
    Good deals and first dibs on merchandise
    Can be challenging and rewarding at the same time
    Good benefits

    Cons

    Unrealistic goals required to collect bonuses
    Quality coworkers are hard to come by
    Good luck using that vacation as the stores never seem staffed enough to handle it.
    Pay is not worth the amount of stress and work that is required everyday.
    If you even receive a raise with your annual review, it will feel like a slap in the face.

    Advice to Management

    Training for new employees and store managers needs to improve. It is virtually non-existent and can't be dumped on those at the store-level who already have too much on their plates.
    Current bonus structure is a joke. Capped bonuses and too high of goals give employees no motivation to succeed.
    If you paid for good employees, you'd develop more of them instead of just continually having regular turnover.
    Learn to recognize and reward success, instead of just focusing on negatives.


  5. "Assistant Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Tooele, UT
    Current Employee - Assistant Store Manager in Tooele, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EZPAWN full-time (More than 3 years)

    Pros

    Strong unity with in the corporation, great benefits, 401k, vacation and insurance, easy to communicate with good pay and great hours,

    Cons

    The type of environment that is brought through the doors at times, The theft of the customers and dealing with the after math gettting the item returned to the oweer


  6. "Ineffective business model"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pawnbroker/Warehouse Manager in Lubbock, TX
    Former Employee - Pawnbroker/Warehouse Manager in Lubbock, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at EZPAWN full-time (More than a year)

    Pros

    Good deals on merchandise, good benefits.

    Cons

    No training, literally just thrown into the job and expected to do the work. Pay is inadequate for the amount of work. Every store I have ever been to has been severely understaffed. The goals set by upper management are unrealistic.

    Advice to Management

    Hire more dependable employees at a decent wage for the amount of work, properly train all employees in what their duties are and how to preform them, and set REALISTIC goals that can actually be achieved.


  7. "sale associate and rep"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EZPAWN full-time

    Pros

    commission, bonus, great entry level job

    Cons

    retail hours, robberies, long hours

    Advice to Management

    bring up the base pay up a little

  8. Helpful (1)

    "GM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Midwest City, OK
    Current Employee - General Manager in Midwest City, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at EZPAWN full-time (Less than a year)

    Pros

    Discount. Had some capable employees.

    Cons

    Long hours. No training. I mean virtually no training. Yet you are supposed to price about anything fairly and treat sub humans with respect. Very hard job.

    Advice to Management

    Spend a couple of weeks training your employees. Send them to a FULLY staffed successful store where the manager or amgr can spend time training you so you can be successful. Stop having meetings all the time, especially when you are hiring a new manager. Let the managers manage. STOP the micro managing. It is ridiculous. Small wonder the stock is sliding downwards recently.


  9. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at EZPAWN full-time (More than 8 years)

    Pros

    They pay good to the manager, provide you with all the tools you need.

    Cons

    Long hours, six day work days if not producing.

    Advice to Management

    make sure you ask a lot of questions, reading reports.


  10. Helpful (1)

    "lead broker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Broker in Denver, CO
    Former Employee - Broker in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at EZPAWN full-time (More than a year)

    Pros

    It will give you knowledge of all kinds of products and teach you to appraise collateral and meet new people from all over.

    Cons

    Policy's change to much and the pay doesn't match the work they pay you like you are a child living at home with mom ,they think they are wall mart but its a pawn shop the stress you out to keeps things uniform but the good don't come. In uniform they are all different so the shelves wo

    Advice to Management

    Keep team moral high not in fear of the next. Visit it just wares down staff that why the managers give their store and steal from you , try some positive motivation for once.


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