EarthLink Reviews | Glassdoor

EarthLink Reviews

Updated June 6, 2017
465 reviews

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3.3
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EarthLink President & CEO Joseph Eazor
Joseph Eazor
119 Ratings

465 Employee Reviews

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Pros
Cons
  • Out of touch upper management, likely due to the large amounts of turnover and reorganizations at the Director (in 26 reviews)

  • The company has earned a bad reputation for customer service and product delivery (in 11 reviews)

More Pros and Cons

  1. "Great company, but stressful environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Analyst in Rochester, NY
    Former Employee - Senior Financial Analyst in Rochester, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at EarthLink full-time (More than 5 years)

    Pros

    Good, qualified people, best in industry

    Cons

    Stressful industry, going through major consolidations. Company not quick enough to adapt and can only merge--which may be good in the long run

    Advice to Management

    Be flexible


  2. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at EarthLink full-time

    Pros

    It was a fun place to work. Decision making was pushed down to a level where individuals were able to make an impact.

    Cons

    Needed to manage the company for the long term & be less concerned with quarter over quarter earnings.

  3. "EarthLink - great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at EarthLink full-time (More than a year)

    Pros

    Great culture at EarthLink - great place to work

    Cons

    None. This place was an awesome working environent


  4. Helpful (1)

    "Field Services Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Multiple opportunities to expand upon your skill base.

    Cons

    Training provided is vague and management is ineffective.

    Advice to Management

    Value your employ's rather then shipping everything overseas.


  5. "BDR"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EarthLink full-time

    Pros

    Great Location and Office Culture

    Cons

    Tough market to break into


  6. "Customer Care Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Rochester, NY
    Current Employee - Customer Care Specialist in Rochester, NY
    Recommends

    I have been working at EarthLink full-time (More than a year)

    Pros

    Great Pay
    Not a high call volume
    good benefits

    Cons

    Always changing
    Merged with companies multiple times


  7. "Great colleagues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at EarthLink full-time (More than 3 years)

    Pros

    Great colleagues- very hardworking, smart and fun.

    Cons

    Constant lay-offs over the last few years as a means of making company enticing enough to acquire.

  8. "Unprofessional Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at EarthLink full-time

    Pros

    They kept the core people when we were bought out.

    Cons

    Management has no clue. Sent a QA person to act as a liaison for a major client and she was clueless, unprofessional and the client refused to deal with her. She messed up a few careers of she during like them.

    Advice to Management

    Hire people who have a clue about managing


  9. "Area Sales Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at EarthLink full-time

    Pros

    Great product set, laser focus on what they do well.

    Cons

    Huge product list. Management at lowest level not necessarily rhe right choice to lead field MSP organization.

    Advice to Management

    Focus even more and simplify.


  10. "Good/OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at EarthLink full-time

    Pros

    laid back
    nice people
    plenty of testing/lab time

    Cons

    departments too segmented and often compete with each other for power


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