EarthLink Reviews | Glassdoor

EarthLink Reviews

Updated June 6, 2017
465 reviews

Filter

Filter

Full-time Part-time

3.3
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
EarthLink President & CEO Joseph Eazor
Joseph Eazor
119 Ratings

465 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Out of touch upper management, likely due to the large amounts of turnover and reorganizations at the Director (in 26 reviews)

  • The company has earned a bad reputation for customer service and product delivery (in 11 reviews)

More Pros and Cons

  1. "Great company, but stressful environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Analyst in Rochester, NY
    Former Employee - Senior Financial Analyst in Rochester, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at EarthLink full-time (More than 5 years)

    Pros

    Good, qualified people, best in industry

    Cons

    Stressful industry, going through major consolidations. Company not quick enough to adapt and can only merge--which may be good in the long run

    Advice to Management

    Be flexible


  2. "EarthLink - great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at EarthLink full-time (More than a year)

    Pros

    Great culture at EarthLink - great place to work

    Cons

    None. This place was an awesome working environent


  3. Helpful (1)

    "Field Services Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Multiple opportunities to expand upon your skill base.

    Cons

    Training provided is vague and management is ineffective.

    Advice to Management

    Value your employ's rather then shipping everything overseas.


  4. "Customer Care Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Rochester, NY
    Current Employee - Customer Care Specialist in Rochester, NY
    Recommends

    I have been working at EarthLink full-time (More than a year)

    Pros

    Great Pay
    Not a high call volume
    good benefits

    Cons

    Always changing
    Merged with companies multiple times


  5. "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Manchester, NH
    Former Employee - Analyst in Manchester, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at EarthLink full-time (More than 10 years)

    Pros

    flexibility to work remotely. Opportunities for training and growth.

    Cons

    Constant reorganizations and change of direction.


  6. Helpful (1)

    "Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook

    I worked at EarthLink full-time (More than a year)

    Pros

    Good culture in the beginning, but constant changes in the leadership made it hard to pull off anything substantial be it in the market/business development or product development.

    Cons

    Leadership lacked the insights and tenacity to pull of the change for consumer access. The shareholders won out to the expense of the employees.


  7. "Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Anniston, AL
    Current Employee - Network Engineer in Anniston, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EarthLink full-time (More than 8 years)

    Pros

    Great place to work and live

    Cons

    No cons to mention at this time

    Advice to Management

    No advice at this time


  8. "Product Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Raleigh, NC
    Current Employee - Product Manager in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at EarthLink full-time (More than a year)

    Pros

    it's a great company with great benefits

    Cons

    the company is going through a merger so lay-offs are pending

    Advice to Management

    create better lines of communication


  9. "Good Company in Transition"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at EarthLink full-time (More than a year)

    Pros

    Current management team is committed to success. The people at EarthLink care about the customer and employee experience.

    Cons

    Pending merger is diluting the focus, energy and resources. Need to maintain focus

    Advice to Management

    Set a solid, definitive direction with specific short term goals through the merger. Be as transparent as possible to employees, especially the ones you want to retain and nurture.


  10. "vice president of corporate sales operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in McKinney, TX
    Former Employee - Anonymous Employee in McKinney, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at EarthLink full-time (Less than a year)

    Pros

    some good people to work with

    Cons

    highly political. very low business maturity beloe senior officers

    Advice to Management

    do not tolerate mid-level management back-stabbing andchildish politics


Showing 465 of 477 reviews
Reset Filters