EarthLink Reviews | Glassdoor

EarthLink Reviews

Updated March 10, 2017
44 reviews

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4.9
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EarthLink President & CEO Joseph Eazor
Joseph Eazor
22 Ratings

44 Employee Reviews

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Pros
Cons
  • Out of touch upper management, likely due to the large amounts of turnover and reorganizations at the Director (in 26 reviews)

  • low pay with little to no yearly raise, pto is awful, no flex time (in 7 reviews)

More Pros and Cons

  1. "Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Anniston, AL
    Current Employee - Network Engineer in Anniston, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EarthLink full-time (More than 8 years)

    Pros

    Great place to work and live

    Cons

    No cons to mention at this time

    Advice to Management

    No advice at this time


  2. "Take a serious look at EarthLink"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Tampa, FL
    Current Employee - Account Director in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EarthLink full-time (Less than a year)

    Pros

    Focused leadership,Fair compensation, Professional leadership, Focused vision, leading business model that is not CLEC based but rather consultative.

    Cons

    Need to continue to spread the word to the business community that ELNK is not a telco. Continue to work on improving. Brand awareness.

    Advice to Management

    Stay focused on this direction that Joe Easor has put in place. Don't change course every year like telcos do.

    EarthLink Response

    Oct 18, 2016 – Communications Manager

    Thank you for the review! Our Marketing team is hard at work on a plan to reinforce the brand in 2017. Stay tuned!


  3. "Trouble Res Tech II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trouble Res Tech II in Rochester, NY
    Current Employee - Trouble Res Tech II in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EarthLink full-time (More than 3 years)

    Pros

    You learn how to use a lot of tools and are exposed to a lot of different customers.

    Cons

    You do have to deal with irate people sometimes.

    EarthLink Response

    Oct 18, 2016 – Communications Manager

    Thank you for sharing your experience at EarthLink! We are glad that you have had a fulfilling experience. LinkU has a training course on managing difficult conversations that might be helpful. Also ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Senior Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Atlanta, GA
    Former Employee - Senior Account Executive in Atlanta, GA
    Recommends
    Positive Outlook

    I worked at EarthLink full-time (More than a year)

    Pros

    Friendly Management and Team Enviroment

    Cons

    No Cons that I felt were serious except closed branch I worked in

    Advice to Management

    I think it was a very nice place to work


  6. Helpful (1)

    "Great company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Travel Specialist in Atlanta, GA
    Former Employee - Corporate Travel Specialist in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at EarthLink (More than 10 years)

    Pros

    Awesome group of people to work with, great pay, laid back company culture, great work/life balance, excellent leadership team, OK benefits.

    Cons

    There are no cons as far as I'm concerned. I enjoyed working for ELNK and wish them the best.


  7. "Best place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier I Helpdesk in South Pasadena, CA
    Former Employee - Tier I Helpdesk in South Pasadena, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great benefits, fun environment, great people

    Cons

    None, this place is awesome.

    Advice to Management

    Keep doing what your doing!


  8. Helpful (1)

    "Great Company/Great People/TA is AWESOME!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Arab, AL
    Current Employee - Account Manager in Arab, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EarthLink full-time (More than 10 years)

    Pros

    Earthlink's Talent Acquisition Team were extremely helpful in my career path transition.
    TA went above and beyond.
    Training opportunities are available.
    Career advancement is available.
    Employees work together to ensure we deliver quality products and maintain happy customers.
    Collaboration and camaraderie amongst employees is one of the pros that make working at Earthlink enjoyable.

    Cons

    No Cons to mention, Like any company there are always area's that could use improvement and I have seen great strides in the efforts to do just that.


  9. "Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Rochester, NY
    Former Employee - Intern in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people great pay it was an awesome place to work for my first year. I would love to go back. it was really a great summer opportuity

    Cons

    nothing! to be honest. I thought they did a really great job providing me with meaningful work and i feel i improved alot as a professional over the course of that time

    Advice to Management

    work hard and earn it


  10. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Atlanta, GA
    Current Employee - Director in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company. Clear vision for the future. Strong leadership.

    Cons

    Health insurance could be better.


  11. "Fantastic Recruitment and Hiring Process"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Order Project Coordinator in Rochester, NY
    Current Employee - Order Project Coordinator in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great office culture. Surrounded by down-to-earth people willing to help. Comfortable environment. Tons of training material. Opportunity for growth, with a clear growth path.

    Cons

    Currently no cons that I can think of.


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