EarthLink Reviews | Glassdoor

EarthLink Reviews

Updated June 6, 2017
465 reviews

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465 Employee Reviews

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Pros
Cons
  • Out of touch upper management, likely due to the large amounts of turnover and reorganizations at the Director (in 26 reviews)

  • The company has earned a bad reputation for customer service and product delivery (in 11 reviews)

More Pros and Cons

  1. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Manchester, NH
    Former Employee - Analyst in Manchester, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at EarthLink full-time (More than 10 years)

    Pros

    flexibility to work remotely. Opportunities for training and growth.

    Cons

    Constant reorganizations and change of direction.


  2. Helpful (1)

    "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook

    I worked at EarthLink full-time (More than a year)

    Pros

    Good culture in the beginning, but constant changes in the leadership made it hard to pull off anything substantial be it in the market/business development or product development.

    Cons

    Leadership lacked the insights and tenacity to pull of the change for consumer access. The shareholders won out to the expense of the employees.

  3. "Pretty fine, overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at EarthLink full-time

    Pros

    Extremely flexible work environment - you can work from home or at the office and in between whenever you felt like it. Good people for the most part.

    Cons

    Out of touch upper management, likely due to the large amounts of turnover and reorganizations at the Director+ level. General lack of communication from up top to down low, with a hint of "maybe somethings going on" - confirmed with recent merger.


  4. "Solutions Architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    There is a great work life balance

    Cons

    No path for career advancement

    Advice to Management

    promote from within


  5. "Desktop Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at EarthLink full-time

    Pros

    Very laid back and easy going environment.

    Cons

    hard to get work done sometimes.


  6. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at EarthLink (More than 10 years)

    Pros

    Team environment with career growth potential.

    Cons

    Lack of systems integration makes it hard to easily bring new employees up to speed quickly.


  7. Helpful (1)

    "Not the best time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at EarthLink full-time (More than 8 years)

    Pros

    Leadership empowered employees to solve problems. There is a history of transparency.

    Cons

    Leadership was unable to set a strategy to grow the revenue and now the company is merging/acquiring with Windstream. The cultures do not seem to be a fit.

    Advice to Management

    Too late now.

  8. "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Anniston, AL
    Current Employee - Network Engineer in Anniston, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EarthLink full-time (More than 8 years)

    Pros

    Great place to work and live

    Cons

    No cons to mention at this time

    Advice to Management

    No advice at this time


  9. "Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Raleigh, NC
    Current Employee - Product Manager in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at EarthLink full-time (More than a year)

    Pros

    it's a great company with great benefits

    Cons

    the company is going through a merger so lay-offs are pending

    Advice to Management

    create better lines of communication


  10. "Channel Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink full-time

    Pros

    Great atmosphere. Flexible schedule. Decent pay.

    Cons

    The expectations are not clear.

    Advice to Management

    Define employee expectations.


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