EarthLink Reviews | Glassdoor

EarthLink Reviews

Updated September 18, 2017
470 reviews

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Pros
Cons
  • Out of touch upper management, likely due to the large amounts of turnover and reorganizations at the Director (in 26 reviews)

  • The company has earned a bad reputation for customer service and product delivery (in 11 reviews)

More Pros and Cons

  1. "Too much stress for too little pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I worked at EarthLink full-time (More than 5 years)

    Pros

    Family like atmosphere-free coffee-good amount of Leave provided. It said I had to type 20 words so I'm typing this as no other pros to work here

    Cons

    No respect from upper management- you are just a number. The pay is not comparable to other companies. Fewer people due to previous layoffs just meant more work and stress put on remaining employees with no compensation. No flexibility with work hours.

    Advice to Management

    Too far gone- if you haven't already lost all the dedicated employees- you will. Either by your own stupidity in layoffs or the employees not being able to take it any longer and leaving.


  2. "vice president of corporate sales operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in McKinney, TX
    Former Employee - Anonymous Employee in McKinney, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at EarthLink full-time (Less than a year)

    Pros

    some good people to work with

    Cons

    highly political. very low business maturity beloe senior officers

    Advice to Management

    do not tolerate mid-level management back-stabbing andchildish politics

  3. "Back to being a telecom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at EarthLink full-time (More than 3 years)

    Pros

    Earthlink in 2011 promised a bright future as a company braking out of its shell to become an Internet company.

    Cons

    Earthlink in 2014 went back to being a 2nd ranked telecom provider and was eventually be bought by Windstream in 2015.

    Advice to Management

    Go home.


  4. "Account Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EarthLink full-time (More than a year)

    Pros

    Sales support, marketing, leadership and innovation.

    Cons

    None, merged with Windstream seen as a possitive.


  5. "I love my job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Equipment Technician in Anniston, AL
    Current Employee - Equipment Technician in Anniston, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at EarthLink full-time (Less than a year)

    Pros

    Very team oriented and fantastic management.

    Cons

    Lots of movement in the company as goes the nature of the industry.


  6. "Tax Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Huntsville, AL
    Current Employee - Anonymous Employee in Huntsville, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EarthLink full-time (More than a year)

    Pros

    Good Place to work. Care about your home life.

    Cons

    It is a long drive for me.


  7. "Account Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Orlando, FL
    Current Employee - Account Director in Orlando, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at EarthLink full-time (More than 3 years)

    Pros

    Generous salary and benefits. Tons of training and tools to do the job. Excellent support.

    Cons

    EarthLink is unknown in the Enterprise space so there is a very long sales cycle.

    Advice to Management

    Keep the EarthLink name!

  8. "Positive environment"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great people; work life balance

    Cons

    None that I can think of

    Advice to Management

    None


  9. "Painful transitions after mergers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Service Activation Tech in Vancouver, WA
    Current Employee - Lead Service Activation Tech in Vancouver, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EarthLink full-time (More than 3 years)

    Pros

    Innovative company pulling from several acquisitions. Always something new coming down the pipe.

    Cons

    With the combination of several companies came several processes and so many systems that are redundant. That gets ironed out as things progress and it is much better than when I started.

    Advice to Management

    Nothing really. The systems aren't really something they have their hands in fixing.


  10. "Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at EarthLink full-time

    Pros

    EarthLink has some of the very best people around. They are passionate about the organization and makes you feel like home.

    Cons

    Executive Management, inability to execute. These are all being changed with the merger.


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