EarthLink Reviews | Glassdoor

EarthLink Reviews

Updated March 14, 2017
453 reviews

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Full-time Part-time

453 Employee Reviews

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Pros
Cons
  • No respect from upper management- you are just a number (in 25 reviews)

  • low pay with little to no yearly raise, pto is awful, no flex time (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "EarthLink Primarily Blows."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at EarthLink full-time (More than 5 years)

    Pros

    Decent benefits, pay. Remote worker = OK.

    Cons

    Constant change in strategy. Constant change in leadership.

    Advice to Management

    Stick to the plan so your teams can actually execute and see things come to fruition.


  2. Helpful (2)

    "Classless, clueless with fools for leaders."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager in Atlanta, GA
    Former Employee - National Account Manager in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at EarthLink full-time (More than a year)

    Pros

    I did work with some amazing people. All the good people are gone at the hand of toxic culture. This is a difficult section to fill out comfortably. This company seems to just muddle along.

    Cons

    Egocentric and clueless upper level managment

    Weak commissions that may or may not payout

    Weak sales engineers

    No clear vision or direction

    Weak benefits

    Advice to Management

    Grow up and engage.


  3. "Background Checks"

    Star Star Star Star Star
    Former Employee - SAE in Indianapolis, IN
    Former Employee - SAE in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good money, and benefits. Great work location, and decent set of products.

    Cons

    They don't know how to read background checks, and will fire you based off of background errors

    Advice to Management

    Allow your employees to dispute the background checks before taking action and denying its the reason you don't hire, or get rid of your top producers.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "EarthLink"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EarthLink full-time (Less than a year)

    Pros

    Great location, pretty good pay

    Cons

    we are a smaller company and had a bad reputation from a couple years ago


  6. "Take a serious look at EarthLink"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Tampa, FL
    Current Employee - Account Director in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EarthLink full-time (Less than a year)

    Pros

    Focused leadership,Fair compensation, Professional leadership, Focused vision, leading business model that is not CLEC based but rather consultative.

    Cons

    Need to continue to spread the word to the business community that ELNK is not a telco. Continue to work on improving. Brand awareness.

    Advice to Management

    Stay focused on this direction that Joe Easor has put in place. Don't change course every year like telcos do.

    EarthLink Response

    Oct 18, 2016 – Communications Manager

    Thank you for the review! Our Marketing team is hard at work on a plan to reinforce the brand in 2017. Stay tuned!


  7. "Junior Software Developer Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great company to work with. The team members are very friendly. They use new technologies. Work life balance is excellent.

    Cons

    Compensation for interns can be improved.

    EarthLink Response

    Oct 18, 2016 – Communications Manager

    Thank you for your review! We're glad that you had a good experience working with us. Your feedback will be shared with our HR team for consideration.


  8. "Product developer intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good work environment, flexible timing

    Cons

    Growth is tough . repetative work

    EarthLink Response

    Oct 18, 2016 – Communications Manager

    Thanks for the review! We're glad that you enjoyed the work environment and flexible schedule. Your feedback has been shared with our Product team for consideration in future internships.


  9. "good place to work"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at EarthLink full-time

    Pros

    good pace to work, good people, good benefits. HR staff very friendly in onboarding process.

    Cons

    employees concerned about stability, change in company direction, future is uncertain as the business grows in new dimensions, will I fit in?

    Advice to Management

    keep making good investments in order to grow the company in new dimensions. Dial-up hasn't totally died yet.


  10. "Trouble Res Tech II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trouble Res Tech II in Rochester, NY
    Current Employee - Trouble Res Tech II in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EarthLink full-time (More than 3 years)

    Pros

    You learn how to use a lot of tools and are exposed to a lot of different customers.

    Cons

    You do have to deal with irate people sometimes.

    EarthLink Response

    Oct 18, 2016 – Communications Manager

    Thank you for sharing your experience at EarthLink! We are glad that you have had a fulfilling experience. LinkU has a training course on managing difficult conversations that might be helpful. Also ... More


  11. "Weak Brand"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The office location is nice and their is free leftover breakfast/lunch often

    Cons

    False promises during the interview process, nothing has turned out as it was originally portrayed.

    Advice to Management

    Keep it real and show more enthusiasm in your employees



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