EarthLink Reviews | Glassdoor

EarthLink Reviews

Updated June 6, 2017
465 reviews

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465 Employee Reviews

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Pros
Cons
  • Out of touch upper management, likely due to the large amounts of turnover and reorganizations at the Director (in 26 reviews)

  • The company has earned a bad reputation for customer service and product delivery (in 11 reviews)

More Pros and Cons

  1. "Full of great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Spanish Fort, AL
    Former Employee - Anonymous Employee in Spanish Fort, AL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at EarthLink full-time (More than a year)

    Pros

    Great co-workers, competitive pay, competitive benefits, technology industry. These are great reasons to work for EarthLink.

    Cons

    Typical corporate movements and other typical corporate occurrences will be frequent. Nothing out of the ordinary for a publicly traded company.

    Advice to Management

    Continuing to make movements to stay competitive in the marketplace is crucial to survival. There's no way around the ever-changing world of technology.


  2. Helpful (1)

    "Great Company/Great People/TA is AWESOME!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Arab, AL
    Current Employee - Account Manager in Arab, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EarthLink full-time (More than 10 years)

    Pros

    Earthlink's Talent Acquisition Team were extremely helpful in my career path transition.
    TA went above and beyond.
    Training opportunities are available.
    Career advancement is available.
    Employees work together to ensure we deliver quality products and maintain happy customers.
    Collaboration and camaraderie amongst employees is one of the pros that make working at Earthlink enjoyable.

    Cons

    No Cons to mention, Like any company there are always area's that could use improvement and I have seen great strides in the efforts to do just that.

  3. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Software Engineer in West Covina, CA
    Former Employee - Staff Software Engineer in West Covina, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at EarthLink (Less than a year)

    Pros

    Work environment was great. Co-workers were professional

    Cons

    Declining revenue and unstable future. Long term future is in doubt

    Advice to Management

    Communicate better with workforce. Standard platitudes given but nothing of real substance


  4. "No opportunities for advancement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Atlanta, GA
    Current Employee - Business Analyst in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at EarthLink (More than 8 years)

    Pros

    Great people, nice office, good perks

    Cons

    There is very limited opportunity to move up in the company - they often promote without even posting the job, or a manager will just give someone a job upgrade because they're friends - so if you're not part of the inner circle, you won't advance no matter how qualified you are. And they say they pay based on market rates, but whoever determines that is way off - you're assigned to the low end of a salary band and it's impossible to move up.

    Advice to Management

    Want to reduce turnover and stop losing great people? Take a look at the salaries you are paying non-sales folks - your salaries are not competitive and your benefits are expensive!


  5. Helpful (1)

    "Zero Consistancy/Zero Accountability"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at EarthLink full-time (More than 8 years)

    Pros

    The only good thing I can say about EarthLink is that I made several lasting friendships

    Cons

    -No training provided
    -On the fly release of systems that are unusable
    -No accountability
    -Special treatment for those 'well liked' by upper management
    -Outages caused purely by human error
    -Ever changing 'structures' in Repair
    -No/incorrect documentation
    -Inter-departmental arguing/finger pointing
    -High turn over
    -Hiring of people with no experience

    Advice to Management

    Stop playing favorites. Hold your people accountable. TRAIN THEM! Oh, and pick a structure and stick to it.


  6. "Nice place to work, but future is unclear"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at EarthLink full-time (More than 10 years)

    Pros

    Great salary and benefits, great people to work with, nice office, fun atmosphere

    Cons

    The company seems to lack direction and clear goals. The business focus changes regularly, accompanied by reorgs and layoffs.

    Advice to Management

    I would say better communication from middle management on the company's future plans, but they probably don't know either.


  7. "Good for a job - not for growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ITS Technician in Rochester, NY
    Current Employee - ITS Technician in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at EarthLink full-time (More than a year)

    Pros

    The people you can rely on are decent.
    Good food within walking distance.
    Relaxed (in my dept) on punctuality.
    20 days PTO after 1st year.
    Good benefits.

    Cons

    Horrible communication.
    Constantly changing direction buying/selling companies.
    Horrible compensation.
    2+ years and no raise.
    No bonus regularly for hourly employees.
    Horrible company culture.
    Management cares about costs costs costs. This hurts the customer and employees.

  8. "Does not allow much for advancement."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Anniston, AL
    Current Employee - Anonymous Employee in Anniston, AL
    Doesn't Recommend
    Positive Outlook

    I have been working at EarthLink full-time (More than 5 years)

    Pros

    Some good VoIP jobs. Though very stagnant and very little done for employee growth.

    Cons

    If you're a tech you will never become an engineer here. If you're an engineer, be happy with where you are or leave. They could not care less.

    Advice to Management

    Invest in your people and get rid of your micro-managers.


  9. "Good company and people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Network Engineer in Fairview, OR
    Current Employee - Senior Network Engineer in Fairview, OR
    Recommends
    Neutral Outlook

    I have been working at EarthLink full-time (More than 10 years)

    Pros

    Keep trying to adapt
    Take care of their people
    Decent performance

    Cons

    Struggle with morale
    Chaotic integrations of acquisitions
    Some bad eggs in the recent companies they've purchased

    Advice to Management

    Keep trying, but stop buying junk companies


  10. Helpful (5)

    "Can't get out of their own way"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Rochester, NY
    Former Employee - Manager in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at EarthLink full-time (More than 5 years)

    Pros

    Casual dress code, decent PTO policy. Bonus is overly generous if you are exempt. There are some very talented people, BUT....

    Cons

    Too many to list. Endless RIFF's have taken their toll. Once fat was gone and meat was cut, a critical mass came and things just started to fall apart. People are always fearful of the next round of layoffs. Some people have good ideas, but its not enough to change the course of the company when there is nobody listening. Huge disconnect between executive and ground level. Director/VP's only care about metrics, not individuals and as long as they meet their KPI's, they look good and the perception at the top is that the company is healthy, therefore change will never occur. Culture is terrible. Culture surveys have repeatedly shown how terrible it is, but nothing has been done to really move the needle there. Most smart people have left and are in the process of leaving, and it could have been avoided. Your sales people have no idea what they are selling, and oversell all the time, yet Sales is always placed on a gold pedestal and it really rubs the rest of the org the wrong way. Communication is poor, but thats what happens when you have operation centers scattered across the country.

    Advice to Management

    I get that you are trying to turn things around and that tough decisions need to be made, but the majority of your employees hate going to work - your surveys tell you that. You have mediocre VP's and too many of them, and because you are still operating internally as 3 separate telco acquisitions, nothing ever gets done because the political red tape disallows any traction, and everyone pays.

    Find some transitional leaders who can embrace and facilitate change, while addressing your culture problem and let people know they have value. A happy workforce can move mountains. I wish I could have held out longer but I lost the will to keep fighting day in and day out. I finally had to look at myself in the mirror and admit defeat and move on.

    Ultimately, the buck stops at the CEO and after 2+ years and little movement on the culture, I have to give thumbs down.


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