EarthLink Sales Reviews | Glassdoor

EarthLink Sales Reviews

24 reviews

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Sales

2.5
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EarthLink President & CEO Joseph Eazor
Joseph Eazor
6 Ratings

Employee Reviews

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Pros
Cons
  • Out of touch upper management, likely due to the large amounts of turnover and reorganizations at the Director (in 26 reviews)

  • The company has earned a bad reputation for customer service and product delivery (in 11 reviews)

More Pros and Cons

  1. "Decent job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Account Executive in Pittsford, NY
    Former Employee - Inside Sales Account Executive in Pittsford, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at EarthLink full-time (More than a year)

    Pros

    The culture there was great. Really good group of people to work with at least in sales. Generous work/life balance

    Cons

    Benefits are not great at all. Healthcare benefits were priced a bit high and you only received a certain amount per year total. Barely covers 3-4 total dr or any specialist visits a year

    Advice to Management

    Management was actually one of the better things in my dept


  2. "Senior Sales Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Engineer in Orange, CA
    Former Employee - Senior Sales Engineer in Orange, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at EarthLink full-time (More than a year)

    Pros

    Small Company, good salary, standard benefits

    Cons

    You are only a number, not valued for what you can contribute

    Advice to Management

    Don't play politics when dealing with people's employment lives

  3. "Sales Ops SFDC Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Sales SFDC Operations Reporting Analyst in Atlanta, GA
    Current Contractor - Sales SFDC Operations Reporting Analyst in Atlanta, GA

    I have been working at EarthLink as a contractor (Less than a year)

    Pros

    New Innovative reporting and tools available to learn and advance in your position. A lot of upper management support for new employees to learn the business.

    Cons

    Remote Work Schedule is allowed


  4. Helpful (3)

    "Lots of changes, some good, some not so good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Sales Support
    Former Employee - Technical Sales Support
    Recommends
    Neutral Outlook

    I worked at EarthLink full-time (More than 10 years)

    Pros

    Many great people work there, lots of long time employees who genuinely care about the customer.
    Some good managers who really care about their employees.
    Decent benefits, good PTO.

    Cons

    too many jobs have been outsourced recently. They have had too many staffing reductions of experienced people and this has contributed to a poor customer experience.
    Many "leaders" on the executive team who have little to no clue about what is going on within the organization.

    Advice to Management

    The organization is way too top heavy. All the outsourcing has resulted in a poor customer experience and has hurt the company reputation.


  5. Helpful (2)

    "Not what I was expecting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative
    Doesn't Recommend
    Negative Outlook

    I worked at EarthLink full-time (Less than a year)

    Pros

    I do not have any. The Management I joined for are no longer there.

    Cons

    I went their to help develop a new division of the company and we quite simply didn't have the solutions we needed to move upmarket
    Non-Stop Training that did not educate whatsoever
    Systems were not integrated from the various mergers.

    Advice to Management

    Stay in the SMB markets


  6. Helpful (4)

    "No love for the Top Performing Sales Reps - Work Hard Don't Get Rewarded - Only Work here if you REALLY need a job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Rochester, NY
    Former Employee - Sales in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at EarthLink full-time (More than a year)

    Pros

    Money was good
    Good Immediate Management
    Free Chilled Water and Coffees
    Free Trinkets
    Immediate Team Members good People

    Cons

    Always changing environment and inept management.
    No motivation and very depressing atmosphere
    Decisions made but never explained, MAJOR changes made but not even a meeting to try to explain why.
    Promises made in vain.
    Many managers out for themselves
    If your customer cancels in 6 months they take your HARD EARNED commission away - even if you could not fix the issue or were not the cause of it
    Inept service delivery people-
    Poor Service levels causing good customers to cancel

    Advice to Management

    Pick a path and stick with it. Instead of letting your best people go do the RIGHT thing and make changes so that they may stay and continue to benefit the company by their efforts. Get your head out of your rear ends and decide what you want to be when you grow up, services that sell and make margin should be kept NOT divested. I will be surprised if this company stays in business.


  7. "Great people... constantly evolving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Atlanta, GA
    Former Employee - Sales Manager in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at EarthLink full-time (More than 5 years)

    Pros

    - Great people, many of whom who have been there since EarthLink's heyday
    - Flexible and progressive work environment (work remotely, hoteling)

    Cons

    - Future success is unclear as company tries to establish itself in competitive Business services market.
    - Change is the norm on the declining Internet Access side of the business. Could be a pro or con depending on how well you can adapt.

    Advice to Management

    Continue open, consistent communication to workforce.

  8. "Changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Channel Sales in New York, NY
    Former Employee - Channel Sales in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Big company with great benefits

    Cons

    Lots of high pressure stress especially on sales when sales fluctuate and service installation timeframes are long

    Advice to Management

    More simple process, procedures, and especially order simplification. Less people handling or blessing a simple order. Just get it done in a reasonable timeframe.


  9. "Company is shaping to Sell!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Chicago, IL
    Former Employee - Sales in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at EarthLink full-time (More than a year)

    Pros

    Good Comp Plan. that is all I can really say.

    Cons

    Company has no idea what's going on across the Country. DSL is there money maker in 2014. Favorable company if you are in the south or rural areas where the big Telecom players are not in.

    Advice to Management

    You will soon be let go.... as I saw that happen 3 times in 5 months.....


  10. "You're wasting your time here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales in Atlanta, GA
    Former Employee - Inside Sales in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at EarthLink full-time (More than a year)

    Pros

    Co-workers make this place better.

    Cons

    It is very hard to sell Earthlink managed services because they are priced out of the market. Nobody wants to pay an average of $300-400 more for the same service from the LEC, when Earthlink adds a profit margin on-top of the base cost. As a result 90% of customers will not contract services with Earthlink. The remaining 10% must contract because they have no choice, there are no providers servicing their location(s). And when they do sign with Earthlink, there's a very real possibility that the service you sold will fallout due to scheduling conflict, facilities, internal system conflicts, so many things go wrong here I can't even begin to list .. It's a bad position as a career sales person to be in to have worked so many deals and not have made any money.

    Management demands performance but will not focus time or energy to coaching and developing talent. My required training was four days through an IT sales program that covers a large IT environment including: layered technology, CPE, hardware, software, security, data center, data connections, etc. Which really should have been a two week curriculum because IT is not an easy concept to grasp, people invest their entire careers to accumulate this type of knowledge that you try cramming into 32 hours. Quick Q*A during but when finished we have very limited very limited support

    Management operates under a CYA mentality for the most part and is either you got it or you don't...if you don't then there's the door - show yourself out. What they don't understand or care to do anything about is that people entry level positions need training, support and developed into specific roles to be successful within the organization. At the end of the month when almost everyone on the team does not hit target, with exception of one or two seasoned reps on a team of fifteen - it's not going to help you or your team by bullying or their threatening jobs in open meetings. Many people on your team are going to leave you stranded as a manager because they will not follow you into the fire. The forces that are keeping your reps from becoming successful are both external and internal and you have no control of it at all. The only things you can do and do well are training, coaching, and developing talent so they can be more effective in market.

    Marketing's budget is non-existent or they lack of resources to promote customer demand. As a sales rep you will be provided with a lead list with over a 60% inaccuracy rate, leads/opportunities from years past.. When you call into a targeted business expect the contact number to be invalid, or the person is no longer there, email will bounce back. So this means that you will be wasting time researching and prospecting into dead leads. Those few people who are successful at prospecting have external resources. Or seasoned sales representative with over six years experience have the human capital to get orders from large firms from which they have sold to in the past.

    Massive layoffs from sales, channel managers, sales engineers, directors, administrators and back around to management. This year my department has let go 40% of the workforce. This means that we will not have job security.

    Internal IT systems including CRM software, database and order systems do not function under one UI. The systems are fragmented, locations, customer information can only be access through an agent local to the client. It will take you two days to change an order out and re-engage customers in the sales process. This means that you will be wasting a lot of time navigating between these systems.

    Advice to Management

    Resign.