Ease Customer Success Manager Reviews

Updated Nov 10, 2021

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3.2
49%
Recommend to a Friend
100%
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Ease CEO David Reid (no image)
David Reid
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  1. 5.0
    Current Employee, less than 1 year

    Patient, Happy, and Sincere

    Mar 16, 2021 - Customer Success Manager (CSM) in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    When leadership says "thank you" they mean it sincerely. Quick to celebrate others. Patient with learning. Willing to try new things. Actively involved without being overbearing or pushy.

    Cons

    It can take a long time to learn enough to feel confident. Right now, it can feel like you're on an island trying to pick up information as you get acquainted with he system.

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    1 person found this review helpful

    Ease Response

    Hello, Thank you for sharing! We are happy to hear your experience with other leadership. Please know we are working towards improving training in order to build that confidence with all of our leaders! Thanks again.

  2. 2.0
    Former Employee

    Conflicted leadership

    Nov 10, 2021 - Customer Success Manager in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decent people overall within the non-leadership roles

    Cons

    Conflicting opinions and direction from leadership team,. Some business decisions are made without high integrity.

    1 person found this review helpful

    Ease Response

    Hello, We are sorry to hear about your negative experience while working at Ease. As every opinion matters to us, we have acted in continuing to improve communication from leadership. Thank you

  3. 2.0
    Current Employee, more than 1 year

    Stop Exploiting Your Employees

    Mar 26, 2021 - Success Manager in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice mid-level management. 401k contribution.

    Cons

    ZERO work-life balance, constantly under-staffed in all departments, no sense of “team” among departments. Constant finger-pointing. Half of my days are spent doing things not in my job description and there is no payment for them. The Support team needs WAY more staffing because the rest of the company is impacted by this. Ease terminated its top employees at the beginning of the pandemic (at a time when our product was in high demand) and the whole company is still suffering as a result. There is also very little internal training on the product itself.

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    5 people found this review helpful

    Ease Response

    Hello, Apologies for the negative experience you have encountered. Please know we have taken action in areas of opportunity, such as hiring, compensation, communication, and truly making sure every department has work-life balance. As sad as we are to hear about your experience, we truly value your feedback.

  4. 3.0
    Former Employee

    They need some guidance

    Feb 17, 2021 - Customer Success Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Really Great product, easy to use

    Cons

    Senior Management is not orgainized.

    1 person found this review helpful

    Ease Response

    Hello, Organization is key, we take into consideration your review and will continue to elevate our Senior Management. Thank you for sharing!

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