Ease Customer Success Manager Reviews
Updated Nov 10, 2021
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Found 4 of over 67 reviews
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David Reid
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- English (4 reviews)
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- Current Employee, less than 1 year★★★★★
Pros
When leadership says "thank you" they mean it sincerely. Quick to celebrate others. Patient with learning. Willing to try new things. Actively involved without being overbearing or pushy.
Cons
It can take a long time to learn enough to feel confident. Right now, it can feel like you're on an island trying to pick up information as you get acquainted with he system.
Continue readingHello, Thank you for sharing! We are happy to hear your experience with other leadership. Please know we are working towards improving training in order to build that confidence with all of our leaders! Thanks again.
- Former Employee★★★★★
Pros
Decent people overall within the non-leadership roles
Cons
Conflicting opinions and direction from leadership team,. Some business decisions are made without high integrity.
Ease Response
Hello, We are sorry to hear about your negative experience while working at Ease. As every opinion matters to us, we have acted in continuing to improve communication from leadership. Thank you
- Current Employee, more than 1 year★★★★★
Pros
Nice mid-level management. 401k contribution.
Cons
ZERO work-life balance, constantly under-staffed in all departments, no sense of “team” among departments. Constant finger-pointing. Half of my days are spent doing things not in my job description and there is no payment for them. The Support team needs WAY more staffing because the rest of the company is impacted by this. Ease terminated its top employees at the beginning of the pandemic (at a time when our product was in high demand) and the whole company is still suffering as a result. There is also very little internal training on the product itself.
Continue readingEase Response
Hello, Apologies for the negative experience you have encountered. Please know we have taken action in areas of opportunity, such as hiring, compensation, communication, and truly making sure every department has work-life balance. As sad as we are to hear about your experience, we truly value your feedback.
- Former Employee★★★★★
Pros
Really Great product, easy to use
Cons
Senior Management is not orgainized.
Ease Response
Hello, Organization is key, we take into consideration your review and will continue to elevate our Senior Management. Thank you for sharing!
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