East West Bank Reviews | Glassdoor

East West Bank Reviews

Updated February 17, 2017
168 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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East West Bank Chairman and CEO, East West Bank Dominic Ng
Dominic Ng
76 Ratings

168 Employee Reviews

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Pros
  • place that you may learn a lot, they want you to do a lot different things (in 9 reviews)

  • good benefits and the customers are very friendly (in 6 reviews)

Cons
  • Too much office politics, might become a victim eventually (in 11 reviews)

  • It is very difficult to reach upper management to resolve problems, have to go through several layers (in 9 reviews)

More Pros and Cons

  1. "Customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Los Angeles, CA
    Former Employee - Customer Service Representative in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at East West Bank full-time (More than a year)

    Pros

    Friendly employees, good to start, benefits ok, paid sick and vacation, 401k, manager nice, environment good, have kitchen, good training

    Cons

    Work and pay are not balance, overtime, work and life not balance, customer rude, endless job, no good benefits at the end of year

    Advice to Management

    Pay is way too low than other bank


  2. "Luv it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice place to work yea

    Cons

    It's a bank what do u want

    Advice to Management

    Loan more


  3. "Great starter job to learn but not long term."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in El Monte, CA
    Former Employee - Business Analyst in El Monte, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at East West Bank full-time (More than 5 years)

    Pros

    The benefits are great. Variety of work keeps you on your toes.

    Cons

    Either you work long hours to get noticed and promoted or you work long hours and you don't get promoted. Salaries are low with consideration to the long hours that you could be subject to. No clear career paths are ever defined. There are a lot of H1B employees around that probably exists to meet the demanding long hours and complaining will result in them getting kicked out of the US.

    Advice to Management

    Promote internally. If internal employees are not good enough to be promoted, invest in them by encouraging education and training. Increase salaries. Cut out menial jobs and IT jobs by outsourcing and cut out layered senior management and hire more capable employees. Hire less Chinese-only speaking employees. Hire less H1B. Invest in system infrastructure. Stop bending over backwards for customers when the systems or back office cannot handle it.


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  5. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at East West Bank full-time

    Pros

    Learned a lot about how to work as a customer service representative.

    Cons

    Our staff was very low.

    Advice to Management

    Better management is greatly needed.


  6. "Senior Banker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at East West Bank full-time (More than 3 years)

    Pros

    Some upward mobility, friendly staff

    Cons

    Management caters to the rich, no uniformity, system outdated.


  7. "Criminal enterprise."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in El Monte, CA
    Current Employee - Anonymous Employee in El Monte, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at East West Bank full-time (More than 3 years)

    Pros

    Good and affordable benefits.

    Cons

    If you are not Chinese, don't work here. Extremely hostile, sexist environment, with a criminal undercurrent.

    Advice to Management

    Pay attention to federal guidelines for the financial services industry. It will keep you out of trouble with the FRB. The company is based in CA - try to have a basic understanding of California employment law.


  8. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager
    Former Employee - Branch Manager
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at East West Bank full-time (More than a year)

    Pros

    pay and benefits were good. that is the only thing.

    Cons

    Too many to mention. Majority of employees are asian which adds too much drama and back stabbing atmosphere. pay and benefits definitely are not worth it. management is lazy and only calls you to discuss problems zero coaching. HR acts like they are looking for next person to fire. products are weak compared to other banks. there is gossip everywhere and everyone talks about other associates behind their back.

    Advice to Management

    act like an american bank. if you want branches to succeed give them competitive products.


  9. "Solid Company with strong growth and vision"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President Assistant Digital Content Manager in Pasadena, CA
    Current Employee - Assistant Vice President Assistant Digital Content Manager in Pasadena, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at East West Bank full-time (More than a year)

    Pros

    Very collaborative and entrepreneurial environment. The company has strong differentiation in specialized industries and invests in steady strategic long-term growth. The leadership is trustworthy and sets a path to sustainable growth with true value creation, not shortcuts.

    Cons

    Technology is catching up to other institutions, but this also provides some flexibility and customer service opportunities larger institutions don't offer.

    Advice to Management

    Company vision has mostly been top-down, but there are movements to encourage more ground up innovation from the front lines.


  10. "Branch Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Supervisor in Rosemead, CA
    Current Employee - Branch Supervisor in Rosemead, CA
    Doesn't Recommend
    Approves of CEO

    I have been working at East West Bank full-time (More than a year)

    Pros

    Ability to learn many things especially different tasks within the branch operation.

    Cons

    It is very difficult to reach upper management to resolve problems, have to go through several layers.
    Salary and compensation is really low.
    Your hard work and dedication usually unnoticed and recognized.


  11. "Asst br manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great team work (our branch) Very strong policy. Never fail on audit.

    Cons

    Poor system. Not much big favor for customer.



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