East West Bank Reviews | Glassdoor

East West Bank Reviews

Updated July 22, 2017
37 reviews

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East West Bank Chairman and CEO, East West Bank Dominic Ng
Dominic Ng
28 Ratings

37 Employee Reviews

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Pros
Cons
  • Work/life balance does not exist (in 7 reviews)

  • People compete to see who can stay at work longer, office politics are insane (in 12 reviews)

More Pros and Cons

  1. Helpful (1)

    "Customer representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at East West Bank full-time (More than a year)

    Pros

    Great company,great benefits,good insurance.
    Paid time off,schedule depending on ABM .no fair.
    Very hard to learn new thing if management doesn't like you.

    Cons

    Good stock options and 401k match ,great service to Asia customers,wire fee cheap more than other Bank .
    People change too fast .

    Advice to Management

    Hire management from big bank like CHASE,BOA.
    But management didn't want to do anything to employees,just want to use employees increases their performance.
    HR doesn't listen employer,just followed manager advice . Very disappointed they hire people but don't know what's this people doing.


  2. Helpful (1)

    "WAS a great bank to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at East West Bank full-time (More than 5 years)

    Pros

    Solid infrastructure, generous compensation package, affordable insurance and retirement plan, great place to learn and start the banking industry, most employees are helpful

    Cons

    Unqualified management. The retail and business banking in Northern California is a joke. "You know who" GW knows nothing but good at pointing figure to others. His employees can't really do their job if they don't scratch his back. Undisclosed MIA for a week or two every quarter is a norm. My advice is don't work in EWB Northern California retail division if he is still in the reign.

    Advice to Management

    Put the right talent in the right position at the right moment but not the other way.

  3. Helpful (2)

    "CRS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CRS in Atlanta, GA
    Former Employee - CRS in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at East West Bank full-time (More than a year)

    Pros

    No pros. Too many Asian people. Too many gossip. Everyday you can hear too many different gossip from different people.

    Cons

    You only get promotion after somebody left or fawn on the manager such us call the manager as 'mom'. There is no rule for promotion only manger likes you.

    Advice to Management

    Don't go there unless you can't go anywhere else.


  4. Helpful (2)

    "RUN AS FAST AS YOU CAN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at East West Bank full-time

    Pros

    The only Pros working here is for the Health Insurance.

    Cons

    Run as fast as you can away from this place.

    Low pay (Not even the market rate), no culture/values, no work life balance and no privacy. Be prepared to work with management that micromanages and watch your every move. Senior management willing throw their team under the bus to save themselves. HR is incompetent, not much of a help if you have questions or concerns.

    Promotions are based on your performances after two years with the bank. No growth, No overtime, No summer hours and all the technologies are old and run down. You're working backwards here instead of going forward.

    Not a place for young professions in the financial industry, they get under-valued, given multiple responsibilities for a two to three person's role and get paid less for it. - Save yourself young professions.

    It's not worth your sanity to work here even if they are willing to give you a "higher salary" from where you came from. Save yourself and DO NOT WORK HERE.

    Advice to Management

    Stop running the back


  5. Helpful (5)

    "Needs huge improvement!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Loan Officer in Bellevue, WA
    Former Employee - Commercial Loan Officer in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at East West Bank full-time (More than 3 years)

    Pros

    You get to do everything all by yourself and feel extremely independent because nobody has the knowledge about almost everything.

    Cons

    Low pay, was promised to get promotion and raise but ended up getting less than a dollar raise at the end of the year. Training was not provided until couple of months after you've started working. No chance of growth unless someone who worked longer than you quit. Disrespectful team speaks 90% Chinese and expects you to understand 100% Chinese. Very poor management, the manager only cares about customers and not employees; knows very little about bank regulation; lacks banking knowledge. Drive time not reimbursable for traveling for work. Manager plays favorites in the branch.

    Advice to Management

    Know what is going on in the branch! Stop taking advantage of employees.


  6. Helpful (1)

    "East West Bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at East West Bank full-time

    Pros

    The location is good, directly of the 10 freeway.

    Cons

    Decent people that value their integrity have the good sense to leave. They say think outside the box really means do things outside of federal regulations.
    Management is aware of the Shennaghians used by Underwriters and Closers to fund and sale loans. Due diligence and Investors no longer want to do business with them once they seen the misconduct completed to close a loan. The company seeks green new Underwriters in order to release liability on the company. Any season Underwriter who underwrites to federal guidelines this is not the work home for you as the company will con you to underwrite to EastWest guides and let you go once the file gets a audit or a finding even when advised by management to approve the loan. Good Underwriters walk away, a everlasting job is awaiting around the corner.

    Advice to Management

    Advice to Management-Clean up department and QC loans, avoid money laundering federal findings. Find someone that is honest to run the company, who will clean up underwriting, closing & the shipping dept.


  7. Helpful (2)

    "Not a Good Place to Grow Your Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at East West Bank full-time

    Pros

    The people that you work with day-to-day are nice and easy to work with. Generally, there aren't a lot of difficult personalities to deal with. The bonus structure is decent and for the most part, merit based.

    Cons

    There is a revolving door in Corporate. It is not uncommon for employees to leave only after a few months. It's become expected that good people don't stay. And for those that do stay, they become complacent and try to do as little as possible. There are employees that work really hard, and unfortunately, being a Chinese bank, putting in the hours matters. The CEO is a CPA so managing costs and balancing the books is how the company is run, not based on opportunity and growth.

    Advice to Management

    Stop hiring top executives that are costing the Bank a lot of money only to replace existing ones (that are fully capable). Rather, use that money to invest in growth initiatives, fix a primordial infrastructure system, and build digital capabilities. Invest in the future and stop managing day-to-day costs. You must be willing to take risks in the short-term to grow the business long-term. It's not always about the money.

  8. Helpful (5)

    "Don't work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in New York, NY
    Current Employee - Vice President in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at East West Bank full-time (More than 3 years)

    Pros

    401k, Health Care plan among the best in the industry- surprisingly. Lack of management oversight allows you freedom- for better or worse.

    Cons

    Incompetent and arrogant management, salaries well below market, HR is not supportive of employee feedback, morale very low, most lending professionals are looking to leave.

    Advice to Management

    Your arrogance is killing a bank. You don't decide pricing, nor do you decide compensation. The market does. The CEO is pushing lenders to risky deals to brag about higher ROE- management too weak to speak up.


  9. Helpful (5)

    "Criminal enterprise."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in El Monte, CA
    Current Employee - Anonymous Employee in El Monte, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at East West Bank full-time (More than 3 years)

    Pros

    Good and affordable benefits.

    Cons

    If you are not Chinese, don't work here. Extremely hostile, sexist environment, with a criminal undercurrent.

    Advice to Management

    Pay attention to federal guidelines for the financial services industry. It will keep you out of trouble with the FRB. The company is based in CA - try to have a basic understanding of California employment law.


  10. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager
    Former Employee - Branch Manager
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at East West Bank full-time (More than a year)

    Pros

    pay and benefits were good. that is the only thing.

    Cons

    Too many to mention. Majority of employees are asian which adds too much drama and back stabbing atmosphere. pay and benefits definitely are not worth it. management is lazy and only calls you to discuss problems zero coaching. HR acts like they are looking for next person to fire. products are weak compared to other banks. there is gossip everywhere and everyone talks about other associates behind their back.

    Advice to Management

    act like an american bank. if you want branches to succeed give them competitive products.


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