East West Bank Reviews | Glassdoor

East West Bank Reviews

Updated February 7, 2017
29 reviews

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East West Bank Chairman and CEO, East West Bank Dominic Ng
Dominic Ng
21 Ratings

29 Employee Reviews

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Pros
  • place that you may learn a lot, they want you to do a lot different things (in 9 reviews)

  • good benefits and the customers are very friendly (in 6 reviews)

Cons
  • Too much office politics, might become a victim eventually (in 11 reviews)

  • It is very difficult to reach upper management to resolve problems, have to go through several layers (in 9 reviews)

More Pros and Cons

  1. Helpful (1)

    "Criminal enterprise."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in El Monte, CA
    Current Employee - Anonymous Employee in El Monte, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at East West Bank full-time (More than 3 years)

    Pros

    Good and affordable benefits.

    Cons

    If you are not Chinese, don't work here. Extremely hostile, sexist environment, with a criminal undercurrent.

    Advice to Management

    Pay attention to federal guidelines for the financial services industry. It will keep you out of trouble with the FRB. The company is based in CA - try to have a basic understanding of California employment law.


  2. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager
    Former Employee - Branch Manager
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at East West Bank full-time (More than a year)

    Pros

    pay and benefits were good. that is the only thing.

    Cons

    Too many to mention. Majority of employees are asian which adds too much drama and back stabbing atmosphere. pay and benefits definitely are not worth it. management is lazy and only calls you to discuss problems zero coaching. HR acts like they are looking for next person to fire. products are weak compared to other banks. there is gossip everywhere and everyone talks about other associates behind their back.

    Advice to Management

    act like an american bank. if you want branches to succeed give them competitive products.


  3. Helpful (2)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Vice President in Pasadena, CA
    Former Employee - Senior Vice President in Pasadena, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at East West Bank full-time (More than 10 years)

    Pros

    Theres no longer any pros to work in this company unless you live very close by to its location and you need a job that provides insurance

    Cons

    In this corp., management doesnt drive fairness, no integrity. They don't look at the big picture but use and push hard on their people as tools to win their own performance !!
    The rest of employee there are all overloaded with very low morale.

    Advice to Management

    -Review on its executive members on their qualification
    -Improve H R Dept to always maintain in mutual position
    -Promote one with proven skillfull performance instead of unproven potentials
    -Start value more on staff development.
    - Stop treating experienced employee as they are burden to the corp.


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  5. Helpful (5)

    "Worst culture ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Portfolio Manager in Pasadena, CA
    Former Employee - Portfolio Manager in Pasadena, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at East West Bank full-time (More than 3 years)

    Pros

    If you are mediocre, it is easy to shine and move up because everyone else is so bad. A few managers (mostly hired from outside the bank) are very smart and professional. If you are lucky to have one of these rare managers, you can learn a lot and have good career opportunities.

    Cons

    The organization is a total mess - extremely cheap, unstable, unprofessional, disorganized and political. There is no training or decent computer systems. They hire the cheapest labor possible, which results in incompetent and lazy workers at all levels. The computer systems are so cheap and inefficient that you have to do a ton of manual work just to generate simple reports. Teams are understaffed so managers frequently assign you random things that are not part of your job. The bank constantly reorganizes the management structure and everyone is always confused. Management is very political and many are unqualified and very unprofessional. Most motivate workers through fear (yelling and threatening) rather than positive incentives. The company struggles to grow organically so it generates profits through acquisitions and by cutting costs as much as possible. Good people usually leave quickly. This was the worst culture I've ever seen and I don't remember anyone being happy here.

    Advice to Management

    Stop acting like a small community bank. Focus on investment to generate long term growth. Hire good people, pay market wages, train people, and invest in systems that the big banks use.


  6. Helpful (1)

    "no good if you are long time employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BSA/AML Analyst in Pasadena, CA
    Former Employee - BSA/AML Analyst in Pasadena, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at East West Bank (More than 8 years)

    Pros

    place that you may learn a lot, they want you to do a lot different things

    Cons

    if you long time employee means you pay will way lower than those new hire and with no experience, don't you hated it, ppl come in with not experience what so ever but get double or more pay than ppl work here more than 10 years.

    Advice to Management

    appreciated more ppl who work there for a long time, they been loyal to the company, and please treat them better.


  7. Helpful (2)

    "Heloc Funder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in El Monte, CA
    Former Employee - Anonymous Employee in El Monte, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at East West Bank full-time (Less than a year)

    Pros

    Has great medical benefits and really affordable as well as competitive compensation pay.

    Cons

    Company culture is very limited and management does not welcome innovation or new processes.

    Advice to Management

    Create new opportunities to current employees to advance within their position instead of limiting abilities to maintain current associates


  8. Helpful (3)

    "Very stressful environment to work in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great health benefits for employees

    Cons

    Very political, no career path, no coaching from management, unrealistic goals, top down management. Senior leaders do not like to hear feedback from employees, although they pretend they do. Very high turn over and it doesn't seem that management cares either. Most employees are Chinese and you will feel alienated if you are not, even among senior leaders. Products are not that great and not competitive, compare to other banks.


  9. Helpful (1)

    "Not recommended"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pasadena, CA
    Former Employee - Anonymous Employee in Pasadena, CA
    Doesn't Recommend
    Approves of CEO

    I worked at East West Bank full-time (More than a year)

    Pros

    Good location in the heart of Pasadena

    Cons

    Likes and dislikes determine how your career progresses. Chief Talent Officer is a joke who doesn't understand human resources for banking industry and kept bragging his experience at Avery Dennison - which was years ago (please.. it's not relevant anymore and people are tired listening to your not-so-impressive experience there). The Chief Talent Officer is very "heavy" on likes and dislikes not based on work performance but based on whoever can kiss bottom. People who actually do the work but quiet do not get credit deserved. HR department has high turnover and those who stayed for a while are those who kiss bottom so they received promotion, title and massive salary increase every year without actual achievement in performance.

    Advice to Management

    Please audit HR department practices, the bank should change its Chief Talent Officer.


  10. Helpful (1)

    "In Store Banker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - In Store Banker
    Former Employee - In Store Banker
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at East West Bank full-time

    Pros

    Easy job duties, slow traffic, okay pay

    Cons

    No room to grow what so ever unless you know the higher ups, poor management, no bonus or commission, no chance of advancement

    Advice to Management

    Make a better reward plan for you employees


  11. Helpful (1)

    "Customer Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at East West Bank full-time

    Pros

    Good healthcare benefits only reason I stay.

    Cons

    Too much expected from top management with little in return. No overtime, so employees are made to clock out and work off the clock, but cannot complain to HR or HR will deny.
    No balance or time for personal life. Unprofessional



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