East West Bank Reviews | Glassdoor

East West Bank Reviews

Updated April 16, 2017
174 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
Rating Trends Rating Trends
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Approve of CEO
East West Bank Chairman and CEO, East West Bank Dominic Ng
Dominic Ng
78 Ratings

174 Employee Reviews

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Pros
  • place that you may learn a lot, they want you to do a lot different things (in 9 reviews)

  • good benefits and the customers are very friendly (in 6 reviews)

Cons
  • Too much office politics, might become a victim eventually (in 11 reviews)

  • It is very difficult to reach upper management to resolve problems, have to go through several layers (in 9 reviews)

More Pros and Cons

  1. "Don't work here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in New York, NY
    Current Employee - Vice President in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at East West Bank full-time (More than 3 years)

    Pros

    401k, Health Care plan among the best in the industry- surprisingly. Lack of management oversight allows you freedom- for better or worse.

    Cons

    Incompetent and arrogant management, salaries well below market, HR is not supportive of employee feedback, morale very low, most lending professionals are looking to leave.

    Advice to Management

    Your arrogance is killing a bank. You don't decide pricing, nor do you decide compensation. The market does. The CEO is pushing lenders to risky deals to brag about higher ROE- management too weak to speak up.


  2. "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at East West Bank part-time (More than a year)

    Pros

    Very Supportive supervisors and colleagues.
    401k and stock options for even part-time.
    Flexible schedule.
    Provided trainings to grow your career.

    Cons

    Typical customer sevice industry problems from customers. But EWB is very supportive for their employees.


  3. "Tell the truth to applicants"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great training and all-around exposure

    Cons

    Poor HR and management practices


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Noc"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at East West Bank full-time

    Pros

    Benifits are good and friendly environment. Great career opportunity and growth

    Cons

    White collar job so get dressed up. Top heavy management. Internal politics.


  6. "Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at East West Bank full-time

    Pros

    co-workers are helpful and supporting

    Cons

    everyone has to sell and hit own goal(allocated based on overall goal of the branch)


  7. "Senior customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at East West Bank full-time (More than a year)

    Pros

    Nice and easy going environment at the branch

    Cons

    Lack of Management from upper staff


  8. Helpful (4)

    "Great starter job to learn but not long term."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in El Monte, CA
    Former Employee - Business Analyst in El Monte, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at East West Bank full-time (More than 5 years)

    Pros

    The benefits are great. Variety of work keeps you on your toes.

    Cons

    Either you work long hours to get noticed and promoted or you work long hours and you don't get promoted. Salaries are low with consideration to the long hours that you could be subject to. No clear career paths are ever defined. There are a lot of H1B employees around that probably exists to meet the demanding long hours and complaining will result in them getting kicked out of the US.

    Advice to Management

    Promote internally. If internal employees are not good enough to be promoted, invest in them by encouraging education and training. Increase salaries. Cut out menial jobs and IT jobs by outsourcing and cut out layered senior management and hire more capable employees. Hire less Chinese-only speaking employees. Hire less H1B. Invest in system infrastructure. Stop bending over backwards for customers when the systems or back office cannot handle it.


  9. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at East West Bank full-time

    Pros

    Learned a lot about how to work as a customer service representative.

    Cons

    Our staff was very low.

    Advice to Management

    Better management is greatly needed.


  10. "Customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Los Angeles, CA
    Former Employee - Customer Service Representative in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at East West Bank full-time (More than a year)

    Pros

    Friendly employees, good to start, benefits ok, paid sick and vacation, 401k, manager nice, environment good, have kitchen, good training

    Cons

    Work and pay are not balance, overtime, work and life not balance, customer rude, endless job, no good benefits at the end of year

    Advice to Management

    Pay is way too low than other bank


  11. "Luv it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice place to work yea

    Cons

    It's a bank what do u want

    Advice to Management

    Loan more


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