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East West Destination Hospitality Reviews
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    East West Destination Hospitality Reviews

    Updated March 5, 2018
    15 reviews

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    4.2
    StarStarStarStarStar
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    Recommend to a friend
    Approve of CEO
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    Harry H. Frampton III
    7 Ratings

    15 Employee Reviews

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    1. "Excellent!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at East West Destination Hospitality part-time

      Pros

      Everyone is so nice and helpful! Was with East West for a short period of time but loved every minute of it! I would still be with them if they were in Michigan!

      Cons

      I don't have a negative thing to say about East West!

      East West Destination Hospitality Response

      Jun 5, 2017 – HR Manager

      Thanks for your positive review! Glad to hear you enjoyed working with us. Let us know if you ever move back - we love getting to rehire great employees!

    2. "Mostly a great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Avon, CO
      Former Employee - Anonymous Employee in Avon, CO
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at East West Destination Hospitality part-time (More than a year)

      Pros

      You work with some absolutely phenomenal people and the people you meet in your position are the reason to go to work.

      Cons

      The management within the company is very political to the point that people on the outside see it

      Advice to Management

      Hire people that are actually somewhat qualified for their positions and stop pushing away good employees.

      3. Join the East West Destination Hospitality team
      See Our Latest Jobs

    3. "Nice on the surface but ..."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at East West Destination Hospitality full-time

      Pros

      Great Teammates - Resort area employees understand why they live there and want a great work/life balance. Overall, some of the best co-workers I have had came from EWDH.

      Great Location - Resort areas are amazing and being lucky enough to land a career job in one of those locations will pay dividends to your quality of life.

      Great CEO - Honestly, the leader and founder of the family of companies (Harry Frampton) is a truly exceptional guy. He was amazing to work for and learn from.

      Cons

      On the surface, EWDH looks to be an ideal place to work in terms of location, potential career advancement (it is one of the larger companies in the resort areas it operates in) and the "team-centric, work hard, play hard" mentality. However, you will see some red flags right off the bat, and then after spending some time there, the cracks really begin to show.

      Compensation - Salaries are low. Very low in some departments compared to similar positions in other, close markets. Management will take advantage of you on this front, mark my words. I personally know a number of people who hadn't gotten a raise in over 3 years (one employee was over 5 years!). Bonuses were also withdrawn completely for years, even at management levels, which contributes to the stagnated compensation levels. The benefits team has been chipping away at the benefits packages consistently over the last few years and while I recognize that benefits are a thorn in the side of every company, the truth is that their value to employees is massive. What used to be a strong benefits package has now turned into a very average one and this downward trend also factors into the compensation being a Con. Unfortunately, the old "resort area" excuse that companies can pay less than competing metro regions because of their desirable resort locations is heavily used at EWDH. As a concrete and topical example, upon taking a position that was a lateral move in a nearby metro region, I immediately earned a 25% increase in total comp. That's a significant margin at any tax bracket.

      Career Advancement - Nepotism abounds there openly and many positions will hit advancement ceilings quickly. There were no advancement opportunities or paths laid out for me personally and after years of working there, I saw this ubiquitously across the board in all divisions. I had only two reviews in the many years I worked there, and I had to personally request both, so do not expect any feedback on your performance without effort.

      Culture - Extensive management overhauls have taken place and the once lauded culture has dried up, become much less employee-centric and much more corporate. Where the company used to feel like a tight family that heavily emphasized teamwork and personal accountability (which honestly helped make up for the low compensation), the last few years have changed to now feeling like it's just another XYZ company making questionable corporate decisions solely for the benefit of itself and the higher ups. In addition, the senior management provides little-to-nothing when it comes to expectations and guidance and is also quick to place blame on employees for problems that can be easily traced back to themselves.

      Frankly, the culture was one of the BEST attributes of the company and I know a lot of current and former employees who are sad to see this slip away.

      Advice to Management

      To the C-Level management, I would advise you to take a close look at the cultural changes that have taken place underneath you. There is a lot of great talk coming from this level, but the reality is different than you imagine it to be. Employees are quickly becoming increasingly dissatisfied with East West and the lip service they are being given. You talk a good game but your actions are not matching up and employees see through this faster than you can imagine.

      Rethink your compensation strategies and completely drop the attitude that you can take advantage of employees like you are doing. Every employee deserves a yearly raise, and many of them deserve big "catch up" raises to be in line with other companies and close markets. Even the HR team recognized this and were trying to change it so they could be competitive and recruit the top-notch talent leadership desires. Unfortunately, this effort was stymied and only minimal compensation changes were made. In addition, stop the downward trend that the benefits packages are taking.

      Structure teams better so that advancement opportunities exist and where they don't, provide regular reviews and honest feedback. Work harder to retain good talent instead of letting good people squander away their years with no forward movement. I saw a LOT of good, quality personnel move on due to lack of opportunity and underwhelming compensation, and perhaps the most telling fact of all is that none of them have regretted it.

    4. Helpful (3)

      "Would not recommend"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at East West Destination Hospitality full-time (More than 3 years)

      Pros

      Competitive STARTING wages, lots of good employees/quality individuals working for the company.

      Cons

      Have received no annual reviews after multiple years with the company. No pay increases despite rapidly increasing cost of living. More expensive health insurance than other large employers in the Vail Valley. Recently shifting management from a family feel to more corporate, more focus on $$$ while ignoring the well being of the people who make the daily operations possible.

      Advice to Management

      Develop and retain talent by treating employees as individuals, not just numbers on your books. Offer pay increases with good performance. Don't lose the old East West family culture with all new management.

    5. "Great company with a fantastic culture!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at East West Destination Hospitality full-time

      Pros

      Wonderful team environment, motivated colleagues, happy guests.

      Cons

      Limited career advancement in certain fields.

    6. Helpful (2)

      "Great room to grow, learn, and get promoted"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Various in Avon, CO
      Former Employee - Various in Avon, CO
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at East West Destination Hospitality (More than 8 years)

      Pros

      I spent years bouncing up the ladder at EWDH. Great company to learn the property mgt business from, they love to promote from within and spend tons of cash on professional development.

      Cons

      Subsequent to leaving the company, I shared what I'd been making with friends in the industry, and learned I was earning about 20% less than people in comparable management positions around Colorado.

      Advice to Management

      Go back to the East West Resorts name. When two of the words in your company name are almost identical to another prominent CO-based company's name, bad things happen.

    7. "Travel Industry Sales Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Approves of CEO

      Pros

      invested in employees
      believes in work life balance

      Cons

      It experiences high turn over rate

      East West Destination Hospitality Response

      Oct 7, 2016 – HR Manager

      Thanks for your positive review! So glad you feel invested in by East West. Regarding turnover, we are currently working to understand why people leave and why people stay with the company. We would... More

    8. "Accountant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Accountant in Tallahassee, FL
      Former Employee - Accountant in Tallahassee, FL
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at East West Destination Hospitality full-time (Less than a year)

      Pros

      Such a personable company and very willing to work with my busy schedule

      Cons

      Not a lot of chance for growth within the company

      East West Destination Hospitality Response

      Jun 13, 2016 – HR Manager

      Thanks for your feedback! We love hearing we're meeting the mark on our efforts to promote work/life balance. Regarding growth within the company - we also see this as an opportunity and are... More

    9. "A Company that Cares"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook

      I have been working at East West Destination Hospitality full-time (More than 3 years)

      Pros

      Work Life Balance, Mountains of Wellness, Flexibility, Integrity, Authenticity, Leadership.

      Cons

      It's hard to live in the valley, cost of living, etc. but EW does its best to support its employees.

      Advice to Management

      Continue to promote from within, so many good people.

    10. "Balanced, Fun and Rewarding"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Westin/Operations in Avon, CO
      Current Employee - Westin/Operations in Avon, CO
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at East West Destination Hospitality full-time (More than 8 years)

      Pros

      EWR is an incredible company. A culture of balance, fun, challenge and learning is driven from the very top. I honestly look forward to going to work every day and have done so for the last eight years. Because of its entrepreneurial approach, every employee has the ability to make improvements to processes or services. And we get to work and play in one of the most beautiful places in the world. Not many companies encourage you to take the opportunity to ski over your lunch hour or take a mid afternoon hike for your work break. I feel extremely fortunate to work for one that does!

      Cons

      Not much I can say here. EWR has a diverse collection of businesses and properties. If you're interested in working hard while enjoying where you live, and passing that joy onto our guests and owners, then it's easy to find the right fit here.

      Advice to Management

      Keep rewarding your employees with great pay, excellent benefits, rich wellness programs and a balanced lifestyle. Continue to focus on delivering honest, genuine and personalized service to our guests and owners.

      East West Destination Hospitality Response

      Aug 21, 2015 – HR Manager

      Thanks for sharing your experience! We are so pleased that you are part of the EWR team and look forward to many more successful years together! Your advice is spot on and exactly where we are... More

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