Eastern Mountain Sports Reviews | Glassdoor

Eastern Mountain Sports Reviews

Updated Apr 16, 2019

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Found 171 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
47%
Recommend to a Friend
8%
Approve of CEO
Mark Walsh
40 Ratings
Pros
  • "Good pro deals; flexible schedules(in 16 reviews)

  • "pro deals and employee discounts are good, except the company has lost a lot of their accounts due to owing(in 13 reviews)

Cons
  • "This is a con for those avid outdoor gear heads(in 20 reviews)

  • "Inflexible holiday retail schedule; Low pay(in 15 reviews)

More Pros and Cons
  1. "Great community of employees!"

    StarStarStarStarStar
      Former Employee - Guide in New York, NY

      I worked at Eastern Mountain Sports part-time for more than a year

      Pros

      Gear discounts - reasonable hours - flexible scheduling - likeminded co-workers

      Cons

      During my year at EMS, I didn't really have any complaints. I only left the job because I moved, otherwise I would've stuck around longer.

      Eastern Mountain Sports2017-10-10
    • "Good place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Associate 
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Eastern Mountain Sports part-time for less than a year

      Pros

      Surrounded by outdoor enthusiasts, Chill associates, check out new equipment

      Cons

      Modest pay, sometimes boring when it’s slow

      Eastern Mountain Sports2019-04-16
    • "Store Guide"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Store Guide in Portsmouth, NH
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Eastern Mountain Sports part-time for more than a year

      Pros

      Your co workers will be friendly, outdoor loving people with common interests and passion for adventure! The pro deals are OFF the hook if you use them correctly! (I took home a $750 mountain bike for $210 recently and just ordered $350 worth of new clothing for $135). Lots of interesting people come into the store on the verge of epic adventures and you get to help em gear up! (some of them are cute girls!). The thing...

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      Cons

      It is not much of a position to grow in, but definitely a fun part time job as long as you are ok with tasks like hanging and folding and busting stock, mixed in with sales and social interactions with lots of cool strangers. But you will make about $10.50 an hour and should not expect a raise, basically no matter how long you work for them... unless maybe you are full time for a WHILE. Even getting bumped up to "floor...

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      Advice to Management

      It would be nice for upper management to do more team building. It can feel like a corporate atmosphere at times where someone wayyyy behind the scenes is calling the shots. Also, get more in touch with the climbing market. Ask your employees what the store should stock. Climbing inventory makes very little sense most of the time... five or six #6 camalots dangling around and no single or double length slings on the shelves?...

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      Eastern Mountain Sports2018-11-14
    • "Assistant Store Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Meriden, CT
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Eastern Mountain Sports full-time for more than 3 years

      Pros

      Loved outfitting customers with gear for their outdoor adventures and working with people who shared that view.

      Cons

      Poor business decisions closed a lot of doors and a lot of good people lost their jobs.

      Advice to Management

      Invest more in hiring and retaining good people. It really does improve your bottom line.

      Eastern Mountain Sports2018-10-22
    • "Nashua closed, that's a real bummer"

      StarStarStarStarStar
        Current Employee - Anonymous Employee 

        I have been working at Eastern Mountain Sports full-time

        Pros

        Store used to be open!

        Cons

        Store is now closed up

        Eastern Mountain Sports2018-10-02
      • "All that was once good is now gone"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee in Meriden, CT
        Doesn't Recommend
        Negative Outlook
        Disapproves of CEO

        I worked at Eastern Mountain Sports full-time for more than 3 years

        Pros

        Employee Discount Fair amount of PTO

        Cons

        No reviews, formal or informal, even upon request No raises Zero work life balance

        Advice to Management

        Advice to the newest parent company: Eliminating dead weight in upper management tiers was a great first step to improvement after the buyout, however, the natural attrition that followed has decimated the team and morale. Talent retention strategy is non-existent. Take care of the people who stay and work hard, and they will work hard for you! If you ignore them, nobody wins. Also, share goals with employees so...

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        Eastern Mountain Sports2018-05-15
      • "Look Elsewhere"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee in Meriden, CT
        Doesn't Recommend
        Negative Outlook
        Disapproves of CEO

        I worked at Eastern Mountain Sports full-time for more than 3 years

        Pros

        I really enjoyed my Team , they were a great support system.

        Cons

        Everything Else - No communication -company wise, responsibility wise, even task oriented direction is done in poorly and questions asked are considered a Push back (yes really) There are no reviews - therefore no growth aspect, and definitely no career path anywhere except out the door. With no reviews, comes no raises, so negotiate high, they will be coming low (real low). General Morale - is down in the dumps,...

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        Advice to Management

        Communicate and give people a reason to stay.

        Eastern Mountain Sports2018-05-17
      • "Company is trying hard, but still needs improvement"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Floor Supervisor 

        I have been working at Eastern Mountain Sports full-time for less than a year

        Pros

        - Great employee discounts - Depending on which store you work, great relaxed company culture

        Cons

        - Because it is retail, not many holidays off - Wage provided is not something you can live off of - Lack of communication from corporate to branches - Guides need better training programs

        Advice to Management

        EMS needs to work on their communication from their warehouse to the store branches. Stores are receiving products that are either too late in the season to sell and are already on clearance or are receiving way too many boxes. When a store literally has no more room to back stock product, and is trying to spend time hanging clothes on Z-racks to put out on the floor, it takes away the opportunity to talk with customers...

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        Eastern Mountain Sports2018-03-05
      • "Key Holder"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee 

        I worked at Eastern Mountain Sports full-time

        Pros

        Meet some of the nicest people who love the outdoors

        Cons

        Pay isn't good Management/Corporate could be much better

        Eastern Mountain Sports2018-02-03
      • "Formerly great, killed by ventre capital"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee 
        Doesn't Recommend
        Negative Outlook
        Disapproves of CEO

        I worked at Eastern Mountain Sports part-time for more than 3 years

        Pros

        Great history and dedicated store staff

        Cons

        Terrible corporate management, out of touch with customers and employees.

        Advice to Management

        Look back to what made EMS special, and why it earned such a dedicated customer base. It wasn't for a store packed full of clothes; it was knowledgeable employees surrounded by the clothing, equipment, and information required to outfit anyone for anything.

        Eastern Mountain Sports2018-02-01
      Found 171 reviews