Eataly Reviews | Glassdoor

Eataly Reviews

Updated April 20, 2017
92 reviews

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Full-time Part-time

2.9
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Eataly CEO Nicola Farinetti
Nicola Farinetti
1 Rating

92 Employee Reviews

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Pros
Cons
  • long hours short breaks fast pace (in 5 reviews)

  • NO ROOM FOR GROWTH FOR PART TIMERS (in 5 reviews)

More Pros and Cons

  1. "Great place to work if you get the right managers."

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Grocery Stocker in Boston, MA
    Current Employee - Grocery Stocker in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Eataly full-time (Less than a year)

    Pros

    Decent employee discount, encouraged to ask questions/research/try products, nice team dynamic (depending on department). My managers are great, I've known people in other departments who were driven to quit by horrible managerial behavior.

    Cons

    Wage is not competitive (was hired last year at a dollar or so above state minimum, but there was no adjustment when that rate increased...can't be good for employee retention to pay bare minimum), crowds can be ridiculous, at times it seems like there's some interdepartmental warfare, very little store-level control for some operational aspects (have at least one IT person in the store itself so we don't have to deal with a malfunctioning timeclock for a week).

    Advice to Management

    Cross-train employees that show interest/drive. More store-level control. Before promoting someone to a supervisory position, make sure the person knows how to be most effective as a supervisor. If non-supervisory employees show those traits, encourage it.


  2. Helpful (4)

    "Stay Away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in New York, NY
    Current Employee - Project Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at Eataly full-time (More than 3 years)

    Pros

    little employee discount, staff classes, location

    Cons

    no work-life balance. Manager(s) are clicky and sleep with the hourly staff. Managers show favoritism. Employees are all convicts, and live in shelters. THEY HAVE BED BUGS!!!!

    Advice to Management

    treat everyone the same. clean up the bed bugs


  3. Helpful (1)

    "Meh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wine Associate in Chicago, IL
    Former Employee - Wine Associate in Chicago, IL
    Doesn't Recommend
    Positive Outlook

    I worked at Eataly full-time (Less than a year)

    Pros

    Salary, Work load, Benefits all pretty average for a retail job. Will not be your favorite job ever but it definitely won't be your worst.

    Cons

    Bad managers. They know how to do the technical part of there job but most of them have no idea how to manage employees.

    Advice to Management

    Actually attempt to train and develop your employees


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  5. Helpful (1)

    "SUPPLY CHAIN SPECIALIST"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supply Chain Specialist in New York, NY
    Former Employee - Supply Chain Specialist in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Eataly full-time (Less than a year)

    Pros

    For some people it may be the free food that they provide during lunch in their restaurant.
    Casual Dressing rest all worse

    Cons

    Micro Management
    False job description & poor manual work
    In the beginning, agreed to pay the quoted salary but in the offer letter stated 13K less with 3 month probation.
    For urgent 1-2 hour work also you need to cover up your hours later despite being a full time employee and even though there were days when you have already worked overtime but no count of that.
    poor team spirits & enthusiasm
    No IT team and tons of manual work with papers.
    No communication with the manager for weeks

    Advice to Management

    If you need efficiency in your processes, hire an IT team and learn to treat them well.


  6. Helpful (1)

    "Super busy almost all the time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Neutral Outlook

    I have been working at Eataly part-time (Less than a year)

    Pros

    They just opened so plenty of job opportunities, but I work in the grocery department under great management who does recognise my hard work. I like a face paced, high volume environment and this is exactly what it is. You should be willing to work and willing to show people what you do. The discount is good though a little small based on past places I've worked, but the environment and pay is nice. I've made more money here than I have at any part time job I've ever had in my life, in just the past 4 weeks. Very flexible with schedules for their employees and the company offers a lot of great benefits

    Cons

    Super busy (if you're not about that), a lot of staff coming and going as they just opened and many people don't know what to expect. Not too many cons. I work closing shifts mostly so sometimes you don't want to close by yourself, but it's also nice because you get in a zone and get to do things your own way.


  7. "Busy..really busy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in New York, NY
    Former Employee - Barista in New York, NY
    Recommends
    Positive Outlook

    I worked at Eataly full-time (More than 3 years)

    Pros

    You are always on your toes and there's never a dull day. Meet all types of customers and good for networking if they are in an industry of your interest. Offer classes to learn more about products such as wine tastings, intro to Chocolates and the brands offered there, etc..

    Cons

    Poor management with unrealistic expectations. Achievements and good work is not recognized as often as it should be in order to boost employee morale.

    Advice to Management

    Remember the Golden Rule and take care and support your team, look out for them and give them your time and expertise to learn and better their skills. Ask your team for innovative ideas and how to make production easier, faster, more efficient along with better customer service so that they feel valuable and not disposable.


  8. Helpful (2)

    "Learn what you can and get out!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Jack of All Trades in New York, NY
    Former Employee - Jack of All Trades in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Eataly full-time (More than 3 years)

    Pros

    Amazing learning experience; retail, restaurants, quick service, Eataly has it all. Co-workers are friendly and supportive. Great hours. Youthful and innovative environment.

    Cons

    Terrible pay. Disorganized corporate support; payroll is a nightmare, no one is truly empowered to make decisions. Terrible execution of store initiatives, chaotic messages from management. Very misogynistic and unsupportive of minorities.

    Advice to Management

    Find qualified people who have the temperment and experience to handle such a large and complex operation and get rid the petulant children you call 'managers'. The potential for extraordinary abounds.


  9. Helpful (3)

    "An entertaining diversion, but not viable for the long term."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate (Housewares) in New York, NY
    Former Employee - Sales Associate (Housewares) in New York, NY
    Doesn't Recommend
    Positive Outlook

    I worked at Eataly full-time (More than a year)

    Pros

    -Depending on your department, good team culture
    -Good staff discount throughout store and restaurants
    -Lively atmosphere
    -Potential for increasing responsibility
    -Good staff classes
    -Free staff breakfast on Friday morning
    -If you're interested in Italian food and culture, you've got plenty of resources

    Cons

    -Incredibly high employee turnover
    -Management is incredibly disorganized, good luck if you have a question
    -Random schedule changes means you can't make plans in advance
    -The crowds get ridiculous
    -Testy customers
    -Depending on how scheduling works out, you can end up working for ten days straight

    Advice to Management

    Focus on employee retention and helping employees cope with the onslaught of customers.


  10. Helpful (2)

    "Server at Eataly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at Eataly full-time (More than 3 years)

    Pros

    Fast paced and decent income because of the high turnover rate. Fun learning about Italian food!

    Cons

    Management was a mess when I was there. Pretty much every 3 months every manager had either been fired or quit and replaced with whoever they could find on Craigslist.

    Advice to Management

    Don't say things like, "Well you make enough so deal with this problem.."


  11. Helpful (3)

    "Learn what you can, don't get angry, just leave when you can't take it anymore."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Eataly full-time (More than a year)

    Pros

    There is enormous opportunity to learn about all sides of the food industry, as well as Italian products and cuisine. Generally, staff members are passionate and curious. The staff discount is good too.

    Cons

    Wages are ridiculously low and upper management does not seem to appreciate that Eataly is no longer the hot ticket in town as it was when it opened years ago. People are no longer banging down your doors to work for you, and in fact the company has a reputation in the industry for its low wages and chaotic work environment. In order to remain competitive you must pay your staff more.

    Advice to Management

    It was extremely disheartening to see, yet again, a line of male partners/managers in the limelight at the downtown store's opening. Women are consistently the positive driving forces behind many of the company's departments and yet are often seated on the sidelines, both literally and figuratively when it comes to pay. This is New York City in 2016, not Italy of 1960. Take a good look around and honestly ask yourselves where you can do better. Opportunity abounds.


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