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Eataly Reviews

Updated February 16, 2018
129 reviews

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2.6
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Eataly CEO Nicola Farinetti
Nicola Farinetti
18 Ratings

129 Employee Reviews

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Pros
Cons
  • Management demands long hours from employees (in 9 reviews)

  • Upper management could care less as long as sales are being made (in 9 reviews)

More Pros and Cons

  1. "Great job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Eataly full-time

    Pros

    Alot to learn here and surrounded by talented chefs. Most authentic environment I've ever worked in.

    Cons

    I have nothing bad to say about this place


  2. "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Eataly full-time

    Pros

    camaraderie with other workers, family meal each shift, supposedly they promote from within but those opportunities are limited, generally positive environment

    Cons

    low pay, management cuts hours without notice

    Advice to Management

    Managers need more training on how to speak to employees - I've seen managers scold employees instead of educating them

  3. "Backwaiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Eataly full-time (Less than a year)

    Pros

    good experience with good people

    Cons

    good environment to work
    understand new things


  4. "High Volume , Good Compensation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Eataly full-time

    Pros

    Italian Food and Wine tastings
    Big Company means better HR response
    Health Insurance
    Commuter Benefits
    Tip Pool

    Cons

    Tourist heavy means fighting for tips
    Little schedule flexibility
    Tip Pool


  5. "Good temp gig"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Eataly full-time (More than a year)

    Pros

    Looks really good on resume. Is a good gig for the moment but not a place to stay for too long. You have the opportunity to learn about the Italian culture and you get a good education. Those are the benefits available if you use it to your advantage

    Cons

    Long hours, little pay. If you a server you’ll make money that’s really the only area where the money is at if you just want that... there’s a lot of favoritism and if management don’t like you they’ll come at you. There’s more firing than quitting and management usually don’t last and is always the good ones that leave.!

    Advice to Management

    Upper management and corporate listen and treat your employees well they are helping the company selling the products


  6. "Not worth your time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Meat Team Member in New York, NY
    Former Employee - Meat Team Member in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Eataly full-time (Less than a year)

    Pros

    You get a paycheck. Not even close to matching your experience and skill set though.

    Cons

    Everything. Hire management that are properly trained and know how to do more than just walk around and text all day. Management who doesn't just hide away when employees are over worked, then show up after the coast is clear. Usually most companies try to do the most with the least amount of labor. Eataly takes it a step further, sometimes expecting 1 employee to jump behind 3 different departments because they refuse to hire more, (Qualified staff).

    They will of corse expect you to do all of this, while still having a smile on your face while dealing with disgruntled customers. When you need managerial assistance, they are nowhere to be found. Furthermore, no matter how good and hard of a worker you are, they will let you go on a whim if they feel it will benefit their bottom line, IE termination without warming, write ups, and utilizing sneak tactics.

    Usually Bad employees who will have presidents over good ones, as the company is heavy on favoritism. Now comes the worse part. Most, if not all departments suffer from POOR sanitation and health practices. You will often find food in and out of safety temperatures for hours. There are days where laundry and garbage is literally pilled on itself and falling over to where you have to push it aside or walk over it. You will find leaks, frayed wires, (sometimes exposed to water). Even pest where food is being prepared. Mold, Crust, grime, foul odors are the norm. Upper management could care less as long as sales are being made. No-one should have to work under those conditions. HR is essentially useless, as they are there for the companies benefit, not yours, and will constantly never be found in their offices anyway.

    Most dept. lack the basic tools, necessities to properly get the job done, so you will be given less than the bare minimum (tools and staff) and still be expected to crank out product and sales. Honestly, I could keep going on. If you really REALLY are desperate for a job, try fast food. At least most places now make employees take food safety cert. courses.

    Advice to Management

    Wake Up, Employees are the backbone of any successful business. Treat them fair and with respect. Reward the Good hard working ones, and get rid of the ones that make it harder for the good ones, and frankly drain overall company moral. Get in the trenches every once in a while, so you don't lose face with employees, IE bag some groceries, get behind a counter, grab a knife, spoon, container and get your hands dirty. Nothing boost moral more than having a leader who is willing to get down and dirty with their employees every once in a while.


  7. Helpful (1)

    "Meh Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant General Manager
    Current Employee - Assistant General Manager
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Eataly full-time (More than a year)

    Pros

    Never boring. Exponential room for growth.

    Cons

    Long hours, low pay for the job, high turnover, not a lot of support, lots of smoke and mirrors, workplace politics

  8. Helpful (1)

    "Not Worth IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Eataly full-time

    Pros

    Great food to be around and great discounts.

    Cons

    Not a long term job. May be a good gig over the holidays but company does not care about the employees.


  9. Helpful (3)

    "AWFUL."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Eataly full-time

    Pros

    The coworkers are cool people, the tips are pretty decent, it's an income. Nice getting a check once a week, but I wouldn't recommend anyone work here that has a sense of pride or dignity, you'll be miserable.

    Cons

    Everything. Constant physical pain, constant emotional strain. The place feels like a zoo where people stare at the employees and point and gawk then aggressively wave their credit cards... Customers were entitled and impatient, didn't see you as a person, but as a prop.

    The management can be equated to a disorganized raging dumpster fire with organic, over priced imported Italian chocolates hot glued to it.

    Orientation and job description was misleading. I feel like I was conned into it, honestly...and too poor to back out without a back up. The other employees train you (poorly) because they can't be bothered to give you a real training worth a darn. Because nothing is ever in stock you're left to finesse everything on your own and the person training you can't show you how to do more than half of everything you need to learn. ( "I'm supposed to show you how to use this machine, but it broke a few months ago and it hasn't been fixed so to heck with it." ) The lack of organization is palpable. People order something and almost everything needed for it is out of stock. Things are breaking/lost/wasted constantly. The risk of food contamination is high and not taken very seriously. The amount of food waste is disgusting. They waste supplies, food, spoons, forks, everything. There isn't enough staff on duty at any given time so you have to do the work of 3-4 people on your own with little to no help of the management.

    I honestly have no idea how anyone manages to stay at Eataly long enough to get their benefits after 6 flipping months. yeah. It takes 6 months (around 960 hours of screaming children, ice cream scooping, cleaning up after people, climbing on things, hunching over outdated machinery, 7 hour shifts with one 15 minute break, fake smiles and pretentious, demanding impatient people swarming you day in and day out) for benefits to kick in. Your hours will be trash and there is no empathy from management regarding injuries, illness (mental or otherwise), or a need for assistance.

    I'm honestly not sure what kind of stockholme syndrome the people promoting this place have but I don't want to drink that koolaid.

    Advice to Management

    Get new management. Take stock. Hire more people and give manageable hours. These jobs are full time but should honestly be several part time shifts. Stop lying about benefits and puffing up the place in first impressions to pull in people looking for a real chance at a career. IF YOU LOSE SOMETHING REPLACE IT. PROPERLY TRAIN YOU EMPLOYEES. PAY MORE.


  10. Helpful (3)

    "Does not care about employees at any level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Eataly full-time

    Pros

    Great place to shop for interesting and fresh food finds. As an employee, you get 25% off of your purchase. Free coffee for managers. 401K with match after 1 year of service (if you can last that long).

    Cons

    I really wanted the experience of working for Eataly to be positive despite being warned by previous employees. The only thing that really needs to be said about this place, is that they truly do not care about employees. The pay is very low. Most people hired from outside are offered below their current salary with empty promises of moving up or receiving a raise. HR is actively working against hourly employees in favor of staying on management's good side. I have never worked for a more incompetent team of people than those at Eataly. And I am talking about the people at the top of the organization and the upper management at the store level. Policies are written to protect the company from employees (who are really just trying to be treated fairly). Turnover is sky high and no one seems to care enough to ask why. Any hourly employee that goes to upper management or HR with a concern will instantly have a target put on their back. Anyone calling out sick or using their PTO is looked at as a problem. Anyone that wants things to improve and has ideas on how to do that, is considered a problem. The only people that can be successful at Eataly are people that don't have a life and people that only care about money (bonus points if you're Italian). Even if you do find some amount of success at Eataly, they will eventually take advantage of you. Best to just steer clear.

    Advice to Management

    Refocus on the basics. Providing a safe and rewarding work environment for your hourly employees. Pay people what they are worth. Appreciate the hard work that people do. Be kind and respectful. Have basic human decency. Don't turn a blind eye to unlawful behavior. Don't lie. You know, the basics.


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