Eataly Reviews | Glassdoor

Eataly Reviews

Updated July 23, 2018
145 reviews

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2.6
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Eataly CEO Nicola Farinetti
Nicola Farinetti
27 Ratings

145 Employee Reviews

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Pros
  • "The company offers great opportunity to learn more about Italian culture and expand your knowledge about food and wine" (in 8 reviews)

  • "There is enormous opportunity to learn about all sides of the food industry, as well as Italian products and cuisine" (in 6 reviews)

Cons
  • "Upper management could care less as long as sales are being made" (in 10 reviews)

  • "Management demands long hours from employees" (in 9 reviews)

More Pros and Cons

  1. "Good Experience in Food Industry"

    StarStarStarStarStar
    Former Employee - Product Ambassador in Chicago, IL
    Former Employee - Product Ambassador in Chicago, IL

    I worked at Eataly part-time (Less than a year)

    Pros

    Learned a ton
    Fun environment

    Cons

    Hours can be rough
    Breaks are too short

    Advice to Management

    Have more fun engaging events for employees.


  2. "On the up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook

    I worked at Eataly full-time

    Pros

    Cool mission, growing company, lots of opportunity to learn

    Cons

    Not organized, poor time management, benefits are ok

  3. "Lack of Profressionalism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Boston, MA
    Former Employee - Sales Associate in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Eataly full-time (More than a year)

    Pros

    * Free lunch. Not great, but will save you $8-10 from buying lunch.
    * 20% discount. Great if you like Italian food like pasta.
    * Laid back atmosphere.
    * Located in downtown Boston, so easy to get to.

    Cons

    * If you are hired as a full time employee, beware! They will slowly cut your hours during the summer months or will start sending you home early. Horrible if you depend on this job to pay your rent.
    * Most of the managers are first time managers, so they are young and full of them selves. Eataly does not offer their managers any sort of training, Quite a few of them are rude, will order people around just because they feel entitled now that they are managers.
    *You can only enroll in their 401K after 1 year. The health plan including dental plan is quite expensive.
    * Turnover is extremely high. Eataly Boston location has only been opened for little more than a year and I was told by a manager that less than 10% of the original staff other than managers have been there for a year or more. Not sure how true this is, but given that I was constantly working with new people, I believe it.
    * There is no one in HR at the Boston location. They just keep leaving! The HR managers at the Boston location for some reason, keep leaving (which is saying something) so you have to call the NY office if you want anything done.
    * No one oversees the managers and since they are not trained they do as they please. I was asked if I could come in one day for 3 hours. I had to explain to my manager that MA law requires that I get paid a minimum of 4 hours a day, regardless. Sometime they even manipulate the time sheet to make sure it showed I took a break, so had to complain about that.
    *Not a place to build a career, but okay if you are starting out in the food service industry and need some experience.

    Advice to Management

    Train your managers on how to manage and also on labor laws.


  4. "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Approves of CEO

    I worked at Eataly part-time (More than a year)

    Pros

    Fun work environment. Free Lunch. People are genuinely nice and management as well.

    Cons

    Management sometimes overstretched. Low pay.


  5. Helpful (1)

    "Don't Work Here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Chicago, IL
    Former Employee - Barista in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Eataly full-time (Less than a year)

    Pros

    They give you free food.

    Cons

    Coworkers treat you like they're in high school, pay is lousy, and many European tourists are the ultimate snobs, loud, messy, and condescending. Plus, management thinks they're better than everyone else cause they know the "right way" to eat and drink. It's like working w/ Jordan Shlanskys all day.


  6. "Stocker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stocker in New York, NY
    Former Employee - Stocker in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Eataly full-time (Less than a year)

    Pros

    - Employee Discounts (Though things are pricey already)
    - Free Meals

    Cons

    - Coworkers are selfish
    - If you're a minority, you'll feel a bit out of place


  7. "Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Eataly (More than a year)

    Pros

    Great benefits and incredible food.

    Cons

    No thought put into the people hired as managers. No accountability and immaturity lead to chaos.

    Advice to Management

    Hire better ones

  8. "It was decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - QSR in Los Angeles, CA
    Former Employee - QSR in Los Angeles, CA
    Doesn't Recommend
    No opinion of CEO

    I worked at Eataly part-time (Less than a year)

    Pros

    My co workers were great! I loved interacting with the guest. We also got free meals during breaks/lunch in our break room. And they gave us gifts during the holiday season. We also got paid every Friday

    Cons

    Management were new so they didn't know what they were really doing. There was a-lot of picking who they wanted to say current things to which wasn't fair to other employees.

    Advice to Management

    TREAT EMPLOYEES EQUALLY!


  9. "Fun place to work, but there are more cons than pros"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Eataly full-time (More than a year)

    Pros

    Wonderful people
    Great opportunities for upward progression internally
    They are very driven by company culture and values

    Cons

    Poor benefits package
    Low pay
    You're expected to work your life away

    Advice to Management

    Appreciate employees more and encourage a healthier work/life balance


  10. "Coordinator"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Eataly full-time

    Pros

    love the people who work there, great food, collaborative work environment

    Cons

    can be a little disorganized


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