Eberl Claims Service Reviews | Glassdoor

Eberl Claims Service Reviews

Updated April 27, 2018
38 reviews

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3.7
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Gerrad Brigham
23 Ratings

38 Employee Reviews

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Pros
  • "Excellent Company and Excellent Management" (in 3 reviews)

  • "Travel very professions many super great people excellent training works with top insurance companies strong and ethical must like to work hard" (in 3 reviews)

Cons
  • "Contracted to State Farm and that is not a lot of fun" (in 4 reviews)

  • "They ONLY deploy adjusters they KNOW" (in 10 reviews)

More Pros and Cons

  1. "Claims adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Eberl Claims Service full-time

    Pros

    Really Great pay and benefits

    Cons

    None that I can think of


  2. "ECR"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Eberl Claims Service full-time

    Pros

    Many employees join Eberl because of the culture.

    Cons

    Trainers would often leave workers for extended periods of time. This created a lack of support and moral for the other employees.

    Advice to Management

    Communicate more effectively with your employees and find more structure to support them at work so no questions go unanswered.

  3. "Great Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Welcoming and Family feel and they do help move you up in the company.

    Cons

    Can be a little "clicky" in the office.


  4. "Independent Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Adjuster in Winter Haven, FL
    Former Employee - Insurance Adjuster in Winter Haven, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Eberl Claims Service full-time (More than a year)

    Pros

    Excellent management team and great work environment

    Cons

    None, Ebrel was a good company to work for.

    Advice to Management

    None


  5. "Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trainer/Manager - Claims in Dallas, TX
    Current Employee - Trainer/Manager - Claims in Dallas, TX

    I have been working at Eberl Claims Service full-time (More than 8 years)

    Pros

    Excellent company to work for.

    Cons

    No longevity, seasonal work, short assignments.

    Advice to Management

    Excellent company.


  6. Helpful (10)

    "Experienced adjusters need not apply."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Independent Claims Adjuster in Duluth, GA
    Former Employee - Independent Claims Adjuster in Duluth, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Eberl Claims Service full-time (Less than a year)

    Pros

    Online training is ge only pro. The rest is garbage

    Cons

    You send adjusters on an assignment who totally make your company look extremely incompetent. I am glad I did not get a call to work an assignment in Atlanta. State Farm released EBERLS entire staff after 1 WEEEK because the IAs were working claims they were not licensed in. Most IAs who were on that assignment with eberls HAD NO EXPERIENCE! However I never got a call for that assignment. Lucky for Me though Crawford and Company brought me in and paid for 6 licenses and I worked for them for 9 months on that assignment.

    Advice to Management

    You guys need to recognize the IAs on your roster. Only thing you guys are worried about is numbers only and who can fill the seats the fastest. For a company that has all eggs in one basket it is imperative that you utilize more key adjusters on an assignment that way your reputation isnt tarnished.


  7. Helpful (4)

    "All Hat- No Cattle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great training department. EVPs are only concerned with empire building. One big client that will keep them afloat. There is a lot of work available, but very little on-site assistance.

    Cons

    EVPs, SVPs & VPs do not seem to care about adjusters. More titles than a movie trailer. CEO is arrogant. Very little concern for adjusters.

  8. Helpful (5)

    "Terminated for attending a family event that had been pre-approved by management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Winter Haven, FL
    Former Employee - Claims Adjuster in Winter Haven, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Eberl Claims Service full-time (Less than a year)

    Pros

    The pay is very good and the management is much more relaxed than competitive companies

    Cons

    The Executive Vice President doesn't know how to relate to people

    Advice to Management

    Treat others as you would expect to be treated


  9. Helpful (2)

    "State Farm ECTA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ECTA in Winter Haven, FL
    Former Employee - ECTA in Winter Haven, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Autonomy once properly trained. Management works with you to assure you succeed.

    Cons

    Lack of health and dental benefits.


  10. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Claims Adjuster in Irving, TX
    Current Employee - Office Claims Adjuster in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Eberl Claims Service full-time (More than 10 years)

    Pros

    Good company for in office assignments. Great folks to work with,

    Cons

    Management not available. More trainers and management involvement. Should not have to hunt down the management when an issue arises or wait half the day to get help because you are only in line for help. Some issues require immediate help. Trainers on the floor are invaluable. We need the help they provide.

    Advice to Management

    Management/trainer reviews. More help is needed on an hourly basis by your adjusters from trainers and managers. They are invaluable but other firms have a stronger management workforce. There should be a trainer or manager within short walking distance for each team. The larger teams need multiple trainers. Even well seasoned adjusters need daily input in the office environment when dealing with claims throughout the United States. The processes and guidelines are massive! If that support is not readily available adjusters can be stuck for hours which hurts their production. Also new adjusters can eat into the production of adjusters on the floor with constant questions when management/trainers are not available and that is not fair to the people on the floor. Consider the consequences and make us stronger by providing the guidance needed! Adjusters on the floor are not paid for training and should never have to take their place. Given the percentages obtained by the Eberl firm for each adjuster on the floor there should never be an issue with getting the guidance we need.


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