Echo Global Logistics Reviews in Chicago, IL | Glassdoor

Echo Global Logistics Chicago Reviews

Updated June 19, 2017
188 reviews

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Chicago, IL Area

3.2
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Echo Global Logistics CEO and Director Doug Waggoner
Doug Waggoner
119 Ratings

188 Employee Reviews

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Pros
  • I enjoy working at Echo it is a very Comfortable and Friendly work environment (in 46 reviews)

  • Over the course of those 6 years I've seen two things remain constant; great people and great culture (in 29 reviews)

Cons
  • Long hours, micro manage, not a great life/work balance (in 26 reviews)

  • Commission structure needs serious adjusting (in 20 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Cannot beat the culture!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Carrier Sales Representative in Chicago, IL
    Current Employee - Carrier Sales Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Echo Global Logistics full-time (More than 8 years)

    Pros

    The company has an incredible culture. I have created so many valuable relationships here at Echo that will last a life-time. It is a perfect job as the first job right out of college. It is fun, everyone is outgoing, but at the same time they take the job very seriously. It is definitely a “Work hard-Play hard" environment. There is also a lot of room to grow as the company is expanding and growing non stop. If you are a hard worker, you will be rewarded with compensation, trips, gifts... The company has an open door policy, and when I say that they do, they really truly do. No matter what level you are at, you will be heard.

    Cons

    The company is great, but the industry of logistics is rough. It is definitely not for someone of a sensitive personality. The industry can either break you or make you stronger. Partially, that is the reason why the company invests into people so much, so the pain of the industry wouldn’t overwhelm people too much. The initial compensation is not very high, but as I said before, if you work hard you will be compensated.

    Advice to Management

    Keep up the great work motivating people and rewarding everyone for the good job that they do and keeping the work place so positive.

    Echo Global Logistics Response

    Aug 19, 2016 – HR Representative

    Thank you for sharing your experience! It is great to hear the excitement and motivation you share. The Logistics industry can certainly be tough some days, and it is not for everyone, but we ... More


  2. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Solutions Executive in Chicago, IL
    Current Employee - Client Solutions Executive in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Echo Global Logistics full-time (More than a year)

    Pros

    lots of incentives, good opportunities, you have a lot of flexibility, good people great office space.

    Cons

    logistics industry can be tedious, long sales cycle, not easy to reach commissions

    Advice to Management

    help us reach commissions faster
    create more opportunities for advancement

  3. Helpful (5)

    "Eh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Carrier Sales Representative in Chicago, IL
    Current Employee - Carrier Sales Representative in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Echo Global Logistics full-time (More than a year)

    Pros

    -It's a job
    -Pretty awesome team managers
    -Sales is hard. But once you really grasp that, its easy work
    -You can take advantage of your time here and learn valuable skills that can be utilized elsewhere
    -Decent benefits
    -Fooda

    Cons

    -The culture. Its awful. Yes you can meet great friends here, but thats only after you've been with the company for 3+ years. If good culture to you is beer on Fridays (an effort to help you forget the fact that it's 5pm and you're still at work) then sure, the culture is great
    -If you are a woman, especially a good looking one, be prepared for a million dirty looks on a daily basis. The women who work here are catty and insecure which makes the atmosphere very uncomfortable for women who are actually nice
    -The open office layout
    -There could be a snowstorm outside and the AC in the office will still be on. It's extremely cold, all the time
    -Everyone on the customer side is extremely lazy, which leads to the carrier side doing more work than they should. Top management knows this, but could care less about fixing the issue
    -Echo/Command is still going through that 'feeling each other out' phase. Honestly, to me, coworkers from Command seem to have better work ethic and are overall better people, in comparison to original Echo coworkers

    Advice to Management

    None; it won't change anything.

    Echo Global Logistics Response

    Jun 19, 2017 – Recruiting Coordinator

    We do appreciate you taking the time to write down your thoughts, and are truly sorry that you have not had as positive of an experience with Echo as we would have hoped. Every company faces ... More


  4. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL

    I worked at Echo Global Logistics full-time (Less than a year)

    Pros

    Good Money if you enjoy the Grind

    Cons

    Terrible hours. If you do not make commission you are pretty close to making minimum wage


  5. Helpful (1)

    "Work hard for nothing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Chicago, IL
    Former Employee - Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Echo Global Logistics full-time (More than a year)

    Pros

    I have nothing positive to say about this company.

    Cons

    If you have any passion for what you do, want to work for a technologically advanced company, have competent upper management and higher ups that understand how things work and take action, or want to get paid for your work...this is NOT the place for you. I've been employed in the industry for several years and I've never seen such a lack of transparency, competency and understanding for how to fix problems big and small. There are never solutions, only bandaids that temporarily address side of effects to the larger problems. This place will chew you up and spit you out, but you won't be able to leave unless you're ok with walking away and leaving your paycheck behind because they can't figure out how to bill your customersin order for you to be paid. One would think Echo would at least have the logic to outsource their billing, but that's a simple solution...they only know bandaids, (the cheap generic kind that don't work).

    Advice to Management

    Identify problems, make improvements. Take action, be a leader.


  6. Helpful (3)

    "Echo is the same amount of letters as joke"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Echo Global Logistics full-time (More than 3 years)

    Pros

    Listing pros would be lying to you, the reader, and I don't lie. The rest of this is just filling the required word count minimum.

    Cons

    Where to begin? Management is a joke. And by management, I don't mean the pod managers, I mean the upper level executives including the brain dead gentleman who referred to himself as the CEO (yeah, that's you, Doug). Quality, efficient ideas and suggestions are brought to the attention of "attentive upper level managers" on a dsily basis but you'd have better luck getting it thru to a foreign speaking mentally challenged giraffe. The majority of original echo employees don't know what a phone is our how to use it - which is concerning considering the vast part of their job revolves around it (but that might explain why customers and carriers hate working with echo). The executives pay themselves before paying carrier invoices (spoiler alert: the carrier's are not ok with that). But that doesn't effect the customer reps. Management does a good enough job screwing them over by not paying them their earned commissions. Don't worry though, you can email the commissions department and get a reply within 7-46 business days where they will ask you to explain your concerns again because it went over their heads and either the company hires brain dead employees or tells them to play dumb; I'm convinced. Employees are quitting left and right and implosion will soon follow. Pay your respects now and wish them well (even get Doug to take you to lunch on the corporate card because that's the only money anyone has in the company and maybe then you can even spit in his food) - because the company will not have any employees much longer and will shut down or file bankruptcy soon after. (Thats a good thing guys. Corrupt companies SHOULD fail)

    Advice to Management

    Fire yourselves. You're useless.


  7. Helpful (2)

    "Okay place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Analyst in Chicago, IL
    Former Employee - IT Analyst in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Echo Global Logistics full-time (More than a year)

    Pros

    Knowledgeable Infrastructure I.T. Manager.

    Cons

    Professionalism and process is lacking but it doesn't make your day unmanageable just causeless challenging.

  8. Helpful (3)

    "Good Opportunity with Potential to make a lot of money but dependent on timing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Chicago, IL
    Former Employee - Inside Sales Representative in Chicago, IL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Echo Global Logistics full-time (More than a year)

    Pros

    Good benefits, fun atmosphere with provided beers on Fridays,

    Cons

    Basically having to pay your dues to make money. Most of the large accounts are handled by older employees and nepotism is prevalent. Best advice is to make friends on the customer rep side so they send you orders. Stressful, spend most of your time putting out fires. This job exists because companies don't want to deal with the hassles

    Advice to Management

    Try to encourage employee retention

    Echo Global Logistics Response

    Jun 16, 2017 – Recruiting Coordinator

    We appreciate the honest feedback. Our sales roles are entry level, so creativity and hard work play a large part in growing your book of business to become a successful rep. Those that enjoy a ... More


  9. "Acount Exec. Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Chicago, IL
    Current Employee - Account Executive in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Echo Global Logistics full-time (More than a year)

    Pros

    Good enviorment and pay and benefits

    Cons

    Freight is tough and is slow at times

    Advice to Management

    None


  10. Helpful (1)

    "terrible"

    Star Star Star Star Star
    Current Employee - Client Sales Representative in Chicago, IL
    Current Employee - Client Sales Representative in Chicago, IL

    I have been working at Echo Global Logistics full-time (More than a year)

    Pros

    none except cool people on your team

    Cons

    everything is terrible pay is so low saturated industry, favoritism.

    Echo Global Logistics Response

    May 4, 2017 – Recruiting Coordinator

    We are sorry that you had such a negative experience at Echo. We are always willing take advice from our employees, and wish you the best of luck!


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