Echo Global Logistics Client Sales Representative Reviews | Glassdoor

Echo Global Logistics Client Sales Representative Reviews

Updated July 31, 2017
50 reviews

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Client Sales Representative

3.8
StarStarStarStarStar
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Approve of CEO
Echo Global Logistics CEO and Director Doug Waggoner
Doug Waggoner
39 Ratings

Employee Reviews

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Pros
  • I enjoy working at Echo it is a very Comfortable and Friendly work environment (in 47 reviews)

  • The Dallas branch exemplifies the "work hard play hard" mentality very well (in 17 reviews)

Cons
  • Long hours, micro manage, not a great life/work balance (in 26 reviews)

  • The commission structure is a rat race (in 21 reviews)

More Pros and Cons

  1. "Great culture and opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Sales Representative
    Current Employee - Client Sales Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Echo Global Logistics full-time (More than a year)

    Pros

    Great culture. Great working atmosphere. M-F 7-5 hours are great, especially if you have a family. Good benefits & 401K. Great first sales job if you are new to sales. You are eased into sales, starting out working solely on operations. Starting salary is above average in the industry. You don't go on salary versus commission until your 3rd year after you've had 1-1.5 years to build a book of business. The income potential is very real and very high. Personally work with multiple people making 100K + per year...in their mid to upper 20's. If you show motivation and drive you will be given every opportunity to achieve the same level. The managers, genuinely, want you to succeed. Most managers want their employees to make money solely because they get paid more if their salespeople are making more money. I am sure it works the same way here but you can tell they genuinely want their employees to do well for the sake of their employees.

    Cons

    Your first year in operations is more stressful than when you are switched to full time sales, at least personally it was. After you switch into sales and start building business you will find yourself tending to work related issues at night throughout the week and weekend. Which at the end of the day isn't a huge deal considering your dealing with issues that directly correlate with your money. Outside of it being stressful at times, there isn't really anything to "complain" about.

    Advice to Management

    I think the Salespeople with Operation Assistants can do a better job helping guide their assistants with the sales aspect of the job. When I was an assistant, I can count on one hand how many times I made calls with my Sales Rep. I didn't actually learn "how to sell" until after I went on my own. Most new Reps are constantly "worried" about how they are progressing. It's helpful that the Managers don't give you performance numbers to hit initially, which creates less stress. However, it would be a peace of mind to share other reps starting numbers with new Sales Reps. You could obviously do that anonymously. It would create a peace of mind.

    Echo Global Logistics Response

    Aug 17, 2017 – Recruiting Coordinator

    Thank you for taking the time to write this feedback for us, very helpful! It is important to us that all of our reps feel prepared when they hit the floor, and we will continue to provide our... More


  2. "Client Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Sales Representative in Dallas, TX
    Current Employee - Client Sales Representative in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Echo Global Logistics full-time (Less than a year)

    Pros

    The culture is great here can't beat it. Everyone is willing to help each other here we all have one goal and that is to succeed and help everyone out.

    Cons

    Have not found one con in this company yet.

  3. Helpful (1)

    "terrible"

    StarStarStarStarStar
    Current Employee - Client Sales Representative in Chicago, IL
    Current Employee - Client Sales Representative in Chicago, IL

    I have been working at Echo Global Logistics full-time (More than a year)

    Pros

    none except cool people on your team

    Cons

    everything is terrible pay is so low saturated industry, favoritism.

    Echo Global Logistics Response

    May 4, 2017 – Recruiting Coordinator

    We are sorry that you had such a negative experience at Echo. We are always willing take advice from our employees, and wish you the best of luck!


  4. Helpful (1)

    "client sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Sales Representative in Chicago, IL
    Current Employee - Client Sales Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good environment and flexible schedule

    Cons

    lots of empty promises on assistance

    Advice to Management

    higher commission percentages for sales reps


  5. "Great place to start a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Sales Representative in Nashville, TN
    Current Employee - Client Sales Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Echo Global Logistics full-time (More than a year)

    Pros

    Great office culture -- really cool location downtown -- fun activities and incentives -- great people to work with

    Cons

    Not being at HQ is hard -- structure is bizarre -- little to none upward mobility


  6. Helpful (1)

    "Echo cares only about Echo."

    StarStarStarStarStar
    Former Employee - Client Sales Representative
    Former Employee - Client Sales Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Echo Global Logistics full-time (More than a year)

    Pros

    Good work environment. Free coffee. Decent comp if you can withstand long hours and corporate red tape. Client sales is no longer strictly sales. You also do your own accounting and invoicing. Takes up many hours that could be spent bringing in clients.

    Cons

    Long hours to benefit the company, not the reps. Took on Command Trans 50 hour work week with Saturday shifts. Serious disconnect between management and reps. Little to no reason to have entire client sales there for 10 hours a day. Even legal? Most actually start working at 8 and stop at 4, yet are required to be there for a useless 2 hours. Echo claims they care about their employees, this is false. They care only about Echo. Little to no work-life balance. This job will dominate your life.

    Advice to Management

    Employees burn out consistently with 10 hour days. Motivationally, mentally, and physically. Need to find a way to take this down to 9 hours a day like competitors. Would recruit far better talent and retain many more employees.

    Why are people not allowed to work from home? Everything is done on Internet Explorer. Little to no perks with the job except free coffee.


  7. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Sales Representative
    Current Employee - Client Sales Representative
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Atmosphere, potential to make the big bucks

    Cons

    hard to get to commission level. 401k plan is terrible. I think the reason for this is because when Echo started they were hiring kids straight out of college that did not worry about their future. Now that it has been around for 10+ years and they are strategically hiring we should improve the plan

    Advice to Management

    Please improve 401k offerings

  8. "Huge Opportunity, Time to Work Hard & Hustle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Sales Representative in Dallas, TX
    Current Employee - Client Sales Representative in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Echo Global Logistics full-time

    Pros

    - Fun company culture/atmosphere
    - Honest about time to begin making significant commissions
    - Decent base salary that never drops or goes away
    - Mentor/mentee program to help you grow your sales and industry knowledge/improve overall
    - Ton of opportunity
    - It's very evident that they really work to live the values they espouse

    Cons

    - 3PL is a highly saturated market, so be prepared to put in some long hours, hard work and deal with a lot of rejection

    Advice to Management

    - Keep building upon your internal training material on The Hub, the sound recording quality of the podcast is pretty great, but some of the video content I've seen is pretty difficult to hear. I would highly recommend creating some internal educational videos like those on the FightMediocrity youtube channel. Combines visual and auditory learning methods really well and I think this would really benefit the training process.


  9. "Client Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Sales Representative in Chicago, IL
    Current Employee - Client Sales Representative in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Echo Global Logistics full-time (More than 3 years)

    Pros

    Fun work environment with a lot of energy. The people are great. Everyone is willing to help one another.

    Cons

    You think you are getting a sales job but if you land the wrong type of accounts you end up doing way more operations than sales and your book of business and income potential suffers significantly.

    Advice to Management

    Sales reps need more operational support. More consistent accountability across the entire company

    Echo Global Logistics Response

    Nov 30, 2016 – Recruiting Coordinator

    Thanks for the feedback. Our people are our greatest asset, which is why we are named one of the top 3PL’s to work for year after year. As we continue to grow, we are adding new operational roles to... More


  10. "Client Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Sales Representative
    Current Employee - Client Sales Representative
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Echo Global Logistics full-time (Less than a year)

    Pros

    Over all my experience at Echo has been ok. If you are in sales you really have to grind and hit the phone hard, which I didn't mind. I am also learning more and more about the industry everyday!

    Cons

    When I was doing my interview I was told one thing about the commission. After I got hired I was told another thing and I wasn't even told until four months into the role. Even other people on the sales team didn't know the actual commission structure. Also as a sales person it is important to have business cards, I don't know a sales person who doesn't have one, when we asked our manager he just ignored us and wouldn't answer. So no one on the sales team had a business card and I don't think that you should have to order them it is up the your manager to get them. Why in the world do people on operations have them and sales people don't( at least on our sales team)

    Advice to Management

    The way I was treated when I told them I was leaving was HORRIBLE. The standard(or at least I thought) is to put in your two weeks notice. I put in my two weeks notice and three hours later they told me my last day was two days later. I later asked why and they said because that is the normal for sales. So I would suggest to anyone who is going into sales to not give them the courtesy and put in your notice 2-3 days, if you choose to leave the company. Also don't lie to people about the commission structure just to hire them, that makes everyone look bad.

    Echo Global Logistics Response

    Aug 24, 2016

    Thanks for the review. We’re glad to hear you felt that you gained valuable knowledge on the industry as well as on sales during your time here at Echo. In this industry, and with any sales roles... More