Echo Global Logistics Reviews | Glassdoor

Echo Global Logistics Reviews

Updated August 7, 2017
75 reviews

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Echo Global Logistics CEO and Director Doug Waggoner
Doug Waggoner
40 Ratings

75 Employee Reviews

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Pros
  • I enjoy working at Echo it is a very Comfortable and Friendly work environment (in 47 reviews)

  • The Dallas branch exemplifies the "work hard play hard" mentality very well (in 17 reviews)

Cons
  • Long hours, micro manage, not a great life/work balance (in 26 reviews)

  • The commission structure is a rat race (in 21 reviews)

More Pros and Cons

  1. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Sacramento, CA
    Former Employee - Sales in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Echo Global Logistics full-time (More than a year)

    Pros

    There are some solid people here. Especially two of the managers. Upper management - not so much.

    Cons

    Non-existent courtesy when you are on the phones all day trying to hustle and make calls. Zero transparency. Total favoritism. If you were part of the old One Stop that was bought prior to Echo, you are in - given accounts, preferential treatment. As a sales rep not only do you have to cultivate new business, you have to manage claims and billing which takes away from building your book.

    Advice to Management

    Watch out with those HR games. That can really get your branch into a bind. The rest isn't even worth typing as my time here was grueling, painful at best. Turn the branch around from a local party spot to a true, professional office. Give more support to your sales team. Don't over sell the position - it is strictly ENTRY LEVEL with no room for growth. This isn't the wild west - you can't make the rules up as you roll along. But this branch manager certainly does. It's his sand box - period.


  2. "HR canceled my interview without notice"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Echo Global Logistics full-time

    Pros

    Fast respond after submitted application.

    Cons

    No communication after confirmed interview schedule. Can't be reached by phone and email.

  3. Helpful (5)

    "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Carrier Sales Representative in Chicago, IL
    Current Employee - Carrier Sales Representative in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Echo Global Logistics full-time (More than a year)

    Pros

    -It's a job
    -Pretty awesome team managers
    -Sales is hard. But once you really grasp that, its easy work
    -You can take advantage of your time here and learn valuable skills that can be utilized elsewhere
    -Decent benefits
    -Fooda

    Cons

    -The culture. Its awful. Yes you can meet great friends here, but thats only after you've been with the company for 3+ years. If good culture to you is beer on Fridays (an effort to help you forget the fact that it's 5pm and you're still at work) then sure, the culture is great
    -If you are a woman, especially a good looking one, be prepared for a million dirty looks on a daily basis. The women who work here are catty and insecure which makes the atmosphere very uncomfortable for women who are actually nice
    -The open office layout
    -There could be a snowstorm outside and the AC in the office will still be on. It's extremely cold, all the time
    -Everyone on the customer side is extremely lazy, which leads to the carrier side doing more work than they should. Top management knows this, but could care less about fixing the issue
    -Echo/Command is still going through that 'feeling each other out' phase. Honestly, to me, coworkers from Command seem to have better work ethic and are overall better people, in comparison to original Echo coworkers

    Advice to Management

    None; it won't change anything.

    Echo Global Logistics Response

    Jun 19, 2017 – Recruiting Coordinator

    We do appreciate you taking the time to write down your thoughts, and are truly sorry that you have not had as positive of an experience with Echo as we would have hoped. Every company faces... More


  4. "Job out of College"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Echo Global Logistics full-time

    Pros

    Young workforce, and generally nice

    Cons

    Extremely Underpaid and in a dying industry

    Advice to Management

    Can beer Friday to pay people who work on Saturdays. Make the hours uniform for the entire company. Hire less people and pay the people you have more.

    Echo Global Logistics Response

    Jun 16, 2017 – Recruiting Coordinator

    Thanks for the review! As our business continues to grow, we need more employees to support new and growing accounts; as well as continue to grow our company within this massive industry. We have a... More


  5. Helpful (2)

    "Not Built for a Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Echo Global Logistics full-time

    Pros

    Stability, Loose Environment, Nice people

    Cons

    Poor leadership, no career opportunities, commission structure is flawed, low pay

    Advice to Management

    Invest in Employees

    Echo Global Logistics Response

    Mar 16, 2017 – Recruiting Coordinator

    We appreciate the feedback however feel that this does not signify our company. We want our employees to be aware of the tremendous amount of opportunities they have in front of them, and we strongly... More


  6. "Sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Echo Global Logistics full-time (More than 5 years)

    Pros

    As long as you perform and make the company money they won't micro-manage you.

    Cons

    Lots of politics as far as account distribution and feeding reps big accounts to only glorify them in front of the company. Leads are saturated, company is too big for it's own good now. Only grow via acquisition, not organically.

    Advice to Management

    Try to help out your sales reps besides trying to micro-manage them. Reward reps and take accountability for in-house failure.

    Echo Global Logistics Response

    Mar 2, 2017 – Recruiting Coordinator

    Thank you for your feedback! As a sales-driven company, each of our sales reps are given metrics that they are expected to hit each quarter. We encourage each rep to work independently and grow their... More


  7. Helpful (5)

    "A place for college kids not adults with lives and families"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Specialist in Chicago, IL
    Former Employee - Operations Specialist in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Echo Global Logistics full-time (More than a year)

    Pros

    Yearly raises, bi-annual bonuses, relaxed dress code, 2 company sponsored functions, ok health care plan, 401k matching, ok location, free shuttle to/from train stations, the company itself has good intentions but the ball is dropped, burned and eviscerated by management

    Cons

    Managed Trans dept - High turnover, extremely micromanaged, no overtime, rampant favoritism, good ol' boys and girls club, no regard for work/life balance, frat culture, not a place for a single parent, no career path and extremely difficult to transition to other rolls. Some mangers routinely "create" new "policies" that take away the company incentives that attract people i.e. a flexible schedule, a lot of criticism but very little support. Also very very little cultural diversity in management for a company this size.

    Advice to Management

    You will continue to lose good hard working people if the management is 1. Not held to the same standards and rules as every other employee 2. Accountable to a checks and balance system so they can't railroad people 3. Adjust the group thought mentality that everyone here is fresh out of college with no other skills, experiences and responsibilities.

    Echo Global Logistics Response

    Jan 25, 2017 – Recruiting Coordinator

    Thanks for taking the time to write this review! We do our best to ensure that our employees have equal opportunity to move up and grow their career by providing transfer opportunities as well as... More

  8. "carrier sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Echo Global Logistics full-time

    Pros

    Easy to get hired

    Cons

    No room for growth. 50 hour work week.

    Advice to Management

    set realistic goals.


  9. Helpful (1)

    "Internship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern in Chicago, IL
    Former Intern - Anonymous Intern in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Echo Global Logistics as an intern (Less than a year)

    Pros

    It's nice that there is no dress code. They give you beer on Fridays. Office is located close to the el and it's a young office.

    Cons

    The hours are unbearable and the pay is nothing. The market is over-saturated and the hire too many people. It has a frat house atmosphere and is very unprofessional. It's the industry standard to be like that so consider avoiding freight altogether.

    Advice to Management

    Don't hire managers based on their performance. Hire managers based on their ability to manage. The responses to reviews always seem to have a "this job just wasn't for you" feel, but you should take notice and not brush off how many reviews like this you are getting.


  10. Helpful (2)

    "Favoritism Galore - No Help"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales in Skokie, IL
    Former Employee - Customer Sales in Skokie, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great relationships with other 20-something time co-workers, free coffee, can make a TON of money. Easy to make friends. Work hard=reward.

    Cons

    Where to begin. Was easy to leave this company in the dust once the corporate sell out to Echo took place. Forgetting about the politics behind the acquisition, this place takes money straight out of its employees paychecks- every paycheck. Customers dont pay- there goes your money. Colleague makes a mistake- there goes your money, accounting dept puts no effort into collecting past dues- there goes your money. I think you get the picture, full time task just making sure they dont cheat you. HR, basically turns a blind eye to employees cursing at, talking down to, and doing things to other employees that wouldnt fly anywhere else, may have changed now that they are public which would be great to hear. Management, FORGET about it- you would have to have the largest book of business in your group in order to get anything more than a good morning, how are you doing, do you need help throughout the year. Most employees just show up late, wait for someone else to quit and absorb their accounts- Actually selling is virtually not even discussed. Room for advancement, not a chance--sit in your seat, dont eat lunch, and take verbal abuse all day is pretty much the extent. Upper management, well i think they finally canned Danny but half the time he wasnt even there, when he was its most likely the case that he has no idea whats going on- a couple good managers there but for the most part a bunch of buffoons who've only ever worked there just babysitting all day and listening to people whine.

    Advice to Management

    If it was possible to clone Paul, John and Adam maybe it would be a good place to work. Stop hand feeding people who dont work hard just to keep your group together, give the best account to the hardest workers. Dont let unproductive employees keep their jobs. Dont hire anyone, look for people who actually have some sort of tact and work ethic. Clean up the shop and fire the waste.

    Echo Global Logistics Response

    Aug 29, 2016 – Corporate Recruiter

    Thank you for your response and for some of your positive insight as well as some of your suggestions and areas of improvement. This company does value hard work and as your review states, working... More


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