Echopass Reviews | Glassdoor

Echopass Reviews

10 reviews

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4.0
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Vinnie Deschamps
8 Ratings

Employee Reviews

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  1. "Good company with good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Platform Performance Specialist in Salt Lake City, UT
    Current Contractor - Platform Performance Specialist in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Echopass as a contractor (Less than a year)

    Pros

    As soon I hit my first day of work. The training was very helpful as well as for my co-workers. We were actually given a good idea on the work. It got even better when actually started getting the process and seeing how an average work day went. Everyone was really helpful and Friendly.

    Cons

    When I was working there within the first month, There was a communication issue being relayed to the teams and this did played havoc for everyone, but after that month. Everyone seemed to be informed what was going on.

    Advice to Management

    Everyone should be notified which team is doing what, especially when impact occurs


  2. "Tough market and difficult issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Echopass full-time (More than a year)

    Pros

    Strong focus on customers and business growth
    Great holiday parties

    Cons

    Slow growth in the contact center market
    Inconsistent treatment fo employees
    INsufficient money to grow the business and provide necessary tools

  3. "Fast Paced and Never Boring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Services in Salt Lake City, UT
    Current Employee - Professional Services in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Echopass full-time (More than 3 years)

    Pros

    Innovative use of call center software to solve client problems
    Challenging environment with plenty of opportunity to learn

    Cons

    Slow to hire to help fill the massive backlog of work
    Technology is centered in one location

    Advice to Management

    Hire technical people outside of Salt Lake City


  4. "Company is under manned"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Cottonwood Heights, UT
    Former Employee - Technical Support in Cottonwood Heights, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Echopass full-time (More than a year)

    Pros

    Good benefits and the company throws a great Christmas party and company bonus at the end of the year

    Cons

    Little room for growth. Incompetent management. Little or no training for entry level positions. Company is very disorganized.

    Advice to Management

    Develop a good training program. Create some solid knowledge bases. Your info is all over the place.


  5. "Working here is a blast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Platform Performance Specialist in Cottonwood Heights, UT
    Current Employee - Platform Performance Specialist in Cottonwood Heights, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Echopass full-time (Less than a year)

    Pros

    Great people, great benefits, amazing pay

    Cons

    None! I love working for this company and don't plan on leaving anytime soon.


  6. "Echopass was a great moment in time"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Echopass full-time

    Pros

    Lots of very enthusiastic people, and a start-up mentality of "us against the world" that was pervasive throughout the company. Very enjoyable time.

    Cons

    Lots of system fixes were one offs - which were possible because of the engineering talent. However, more formal process could have avoided Apollo 13 scenarios: happy landing after a crisis.

    Advice to Management

    Moot point here since company the was purchased. Fund raising seemed like a never ending process. At times, and despite the prevailing view of "what is good for the business AND what is good for the customer", it was not career enabling to challenge the status quo.


  7. "Echopass"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Echopass full-time

    Pros

    Good place to work. The management team was very strong. This was a place where you could learn allot in a short period of time.

    Cons

    There was allot going on at all times so it was not a 9-5 job. The sales team had a hard time selling the product which worked very well.

  8. "It was great while it lasted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Echopass full-time

    Pros

    Great company, small company feel, leader in industry, built by smart, dedicated, hard-working employees.

    Cons

    After being acquired few of the people who built it remained.


  9. "Sr Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Echopass as a contractor

    Pros

    Great people to work with. A challenging work environment simply because there are many moving parts at one time as customers are added, and changes are made for customers.

    Cons

    The lack of documentation would be an issue for many, but it is possible to figure things out if you know Genesys, and where to look, and failing that who to ask.

    Advice to Management

    Keep the bar high, and keep talking to everyone. the only way to stay up with what is going on is people talking and interacting.


  10. "Great company to work for, with a wide-open future, both job satisfaction and financially"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    Pros

    Industry leader in cloud-based Contact Center on Demand service
    Stock plan
    Open access to all Executives
    Eceryone is ready to help out anyone else.

    Cons

    Need more product matkletign and management