Ecolab Reviews | Glassdoor

Ecolab Reviews

Updated July 16, 2017
253 reviews

Filter

Filter


3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Ecolab Chairman and Chief Executive Officer Doug Baker Jr.
Doug Baker Jr.
124 Ratings

253 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Work life balance can be challenging at times (in 93 reviews)

  • On call 24/7 and get TONS of calls (in 54 reviews)

More Pros and Cons

  1. "QSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Greensboro, NC
    Current Employee - Anonymous Employee in Greensboro, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ecolab full-time (Less than a year)

    Pros

    Pay is good and people are great

    Cons

    Working a flex schedule is not allowed in most departments. Paid time off is minimal compared to other companies. No advancement opportunities in certain departments

    Advice to Management

    Pay employees for the work they put in, not the minutes they sit at their desk in the office. Recognize and/or reward employees when they do a good job.


  2. "Quality Assurance Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Specialist in Naperville, IL
    Current Employee - Quality Assurance Specialist in Naperville, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ecolab full-time (More than a year)

    Pros

    Benefits are OK, people are nice

    Cons

    Inflexible when it comes to working flex hours.

    Advice to Management

    Consider more positions for people that only have an Associates and take in account prior work experience.

  3. Helpful (4)

    "Good company, steady growh, but growing pains..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Field Service Specialist in Naperville, IL
    Current Employee - Senior Field Service Specialist in Naperville, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Ecolab full-time (More than 5 years)

    Pros

    Flexible work schedule. Can plan around family responsibilities. Company car, cell phone plan and auto insurance on company car paid for. Decent vacation policy. Average pay increases. Regular acknowledgement from district and regional managers for positive contributions to company. Company has rapidly grown and still growing rapidly.

    Cons

    With rapid growth, there are always growing pains. Corporate leadership has changed 3 times over past five years. As a result, job description and travel expectations is not what I originally signed up for. Job requires overtime to meet weekly goals and averages 50-60 hours per week. Not paid for up to 2 hours commute time each day. Often need to work evenings because many clients don't let inspections take place before 11:00 a.m. Some clients require weekend inspections. Too much travel resulting in poor work/life balance. Need to always work overtime because leadership requires making up inspections that would have been completed if weren't on vacation, sick, or at mandatory employee meetings that cut into inspection opportunity time.

    Advice to Management

    Judge employees by hours worked, and not the number of client stops made each week. Increase job growth opportunities for the field, including opportunities to do other work for corporate that doesn't require inspecting all time time to keep job interesting and it would help field feel valued for their knowledge and expertise. Don't require employees to make up inspections for time used for mandatory meetings or trainings. Listen to the field and value their work as professionals. Don't treat field as robots that could easily be replaced. Own your mistakes and apologize for them and don't use field as a scapegoat. Corporate positions have more work/life balance than field positions, especially because corporate positions can make up work time lost by working from home any hour of the day or night. Field positions have to work around client constraints of when inspections are permitted making it more difficult to make up inspections. Can't treat expectations of making up work at the field level the same as making up work at corporate level because of the client constraints and unable to do most of the work from home.


  4. Helpful (6)

    "If you enjoy call center work, this is for you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Eagan, MN
    Former Employee - Customer Service Agent in Eagan, MN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Ecolab full-time (Less than a year)

    Pros

    Provides all computer equipment needed for remote work.
    Vacation accrual and benefits from day 1.
    Decent pay for this type of work.

    Cons

    Typical call center work - lots of angry callers and high stress environment.
    Micromanagement and emphasis is on quick call times and metrics, not service.
    24/7/365 work environment means you're scheduled to work on all holidays.
    Need to request holidays, Fridays and Mondays off 6 months in advance.
    Different break and lunch schedule daily. Sometimes lunch break is over 5 hours into shift.
    Lack of consistent answers between managers and CSA help line.
    Forced to field calls about credit issues, but no access to full credit history.

    Advice to Management

    Don't tout "first call resolution" as a customer service high point when the stock answer to people wanting something more than service on their machine or to place an order is "We will message your rep".
    Good customer service means listening to the caller to figure out their complaint not rushing them to meet the 135 second call metric.
    Stop treating employees as nothing more than a number. The remote reps are a vital part of the CSA team as well as on-site employees. If you are going to cater in a meal for the on-site workers, do something for remote reps too. Sending an Ecolab branded pad of paper and pen is NOT employee appreciation.


  5. Helpful (3)

    "Territory manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Account Executive in Phoenix, AZ
    Former Employee - Enterprise Account Executive in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ecolab full-time (More than 5 years)

    Pros

    All in all, this was a great company to start my career right out of college. They spent a great deal of time and money developing their younger sales new hires and interns to a degree that is unmatched in the industry. With that said, they wouldn't even look at you for the role I was hired for without a bachelors degree in your history. I interned my college senior year with them and was hired towards the end of my last semester. It was a major relief to have a foot in a promising career before graduating. $40k+ and a nice new unmarked company car (Dodge Magnum) I have to admit was pretty awesome at the time too given the timing. Very good company to start a career with.

    Cons

    Similar issues arose that happen with many other large companies. There is a very large gap between top senior management and low level sales and service reps that can create a disconnect from time to time. Although they did a great job pounding the product into new hires in regards to it being the Cadillac of chemical solutions (really?), once in the field for longer than your first year, showing up to a hotel or resort laundry operation in just short of a fully dressed up suit and tie in the middle of Summer in Phoenix gets old. Fast! You quickly learn that most customers aside from the large, good ol' boy cigar smoking corporate relationships that runs off of a very large senior level expense account don't want to pay twice the amount for a product that does pretty much the same as most others on the commercial market. In fact, you get quite a few confused snickering members of the laundry, housekeeping, and kitchen staff when you're fully dressed up in a suit while climbing behind a washer to tighten up a water line. Don't worry, you get a super nifty mad scientist lab coat that you get to wear that will keep the caustic cleaners and chlorine bleach from ruining your clothes (yeah right...)

    Compensation benefits slowly diluted during my tenure also reaching levels that were not competitive with the market.

    Advice to Management

    Although it is nice that even though they are managed by a large senior team, many of the regional areas can seem like they operate like a regional company and compete as such. That means a lot to some customers; some customers could care less about your corporate backing.

    Our Area Manager at the time was the biggest joke in the industry. Although he bled the blue Ecolab blood better than most, he thought that the business would simply crumble if he didn't leave his promising Denny's overnight job one day to join Ecolab. He was the most disrespectful, weirdo I have ever worked for, EVER! I can handle a manager that micromanages his team. We have all had one at some point and will probably have another, but he would go as far as trying to make you feel horrible for not being out making sales calls 16 hours a day during the week, then do all your installs on the weekend. He would even pull you into his office to critique the collar on your dress shirt. Very unrealistic.


  6. Helpful (2)

    "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Credit Representative in Naperville, IL
    Current Employee - Senior Credit Representative in Naperville, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Ecolab full-time (More than 10 years)

    Pros

    Not expected to work more than 40 hours a week so there is a good work/life balance nice office building

    Cons

    Micro managed lack of opportunity to advance most jobs going to Corporate HQ in Minnesota some positions get eliminated due to salary

    Advice to Management

    Promote from within and value long term employees knowledge


  7. Helpful (2)

    "Service Specialists"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Germantown, MD
    Former Employee - Field Service Technician in Germantown, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ecolab full-time (More than a year)

    Pros

    Good pay and company vehicle

    Cons

    Long hours and expectations to sell, sell, sell.

    Advice to Management

    stick to your word.

  8. "RSM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSM in Dallas, TX
    Current Employee - RSM in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ecolab full-time (More than a year)

    Pros

    Freedom, People, Training, Benefits, Pension

    Cons

    Hours, Structure, Time off, Safety


  9. Helpful (3)

    "No work life Balance, the top tier management expect you to run routes when they are vacant."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager Pest Elimination in Tulsa, OK
    Former Employee - District Manager Pest Elimination in Tulsa, OK
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Ecolab full-time (More than 8 years)

    Pros

    You get to work from your Home office, the benefit plan is okay. But you do get to work with SOME amazing people.

    Cons

    1.Lack of support and unrealistic expectation on add-on sales.

    2. Good ol'boy environment. Not everyone belongs.

    3. Management always come up with plans with little input from team.

    4. Field specialist are required to work without any compensation for overtime.

    Advice to Management

    Come down from the "Ivory Tower" and spend time in the field with the your yesmen #DogAndPonnyShow


  10. "Street Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Street Sales in Dallas, TX
    Former Employee - Street Sales in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ecolab full-time (More than 8 years)

    Pros

    good marketing support, training, local management support,benefits brand recognition.

    Cons

    comp would go down year over year if the previous year was not outsold. Income had a ceiling.

    Advice to Management

    Make sure the people who lead and manage know what they are asking of others. To much moving numbers on a spreadsheet and making business and people decisions off of software program


Showing 253 of 981 reviews
Reset Filters