Eddie Bauer Reviews | Glassdoor

Eddie Bauer Reviews

Updated September 19, 2017
559 reviews

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2.9
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Eddie Bauer President & CEO Michael Egeck
Michael Egeck
197 Ratings

559 Employee Reviews

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Pros
  • Flexible hours, great discount, great people to work with, caring management (in 38 reviews)

  • Employee discount is enough to make it hard not to buy everything (in 33 reviews)

Cons
  • No work life balance from upper management therefore employees are expected to works insane hours (in 37 reviews)

  • Minimal communication/development from upper management (in 40 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great Brand/ Heavy workload"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Seattle, WA
    Current Employee - Store Manager in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Eddie Bauer full-time (More than 8 years)

    Pros

    Embraces the outdoor lifestyle
    Excellent product and customer service
    Executive team receptive to feedback

    Cons

    Heavy workload with minimal resources
    Managers work 50+ hours weekly/often


  2. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Eddie Bauer part-time

    Pros

    Nice management and really friendly staff. We're very flexible with my schedule

    Cons

    It was very boring. The place doesn't get much business

    Advice to Management

    Hire more employees

  3. "An outsider's view of Eddie Bauer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Eddie Bauer full-time (Less than a year)

    Pros

    The customers are wonderful..

    Cons

    The best analogy I can think of is Eddie Bauer is a lot like your math teacher in 3rd grade.
    The teacher does not care if you have the right answer if you do not "show your work" so you don't get full marks.
    I think Eddie Bauer (or maybe my DD in particular) only cared about "showing your work."
    What I mean by that. My store ran great metics and I turned around a store that could not make money and had staffing issues to his best leveraged store in his district.
    However, every step of the way it was "well Eddie Bauer wants the MANAGERS to sell." Eddie Bauer wants to sales associates to do ALL the stock work and managers should do nothing but sell.
    This was the mentality. The show your work. I came in, did things differently and my sales associates sold, hence their title and the managers, managed. So the answer was right, we are making money but he was more concerned with "making sure that it is EXACTLY the same work that Eddie Bauer would do" or you got it wrong.

    They tell you they want change, to hire "game changers" who can do things differently and get great results, but as soon as it's different they tell you "that'r not how it's suppose to be."

    Eddie Bauer does not live up to what Eddie Bauer once saw for his stores. If he were here today, I think he would be ashamed of what his company has become..

    They put their managers in a box where they cannot think for themselves and it is sad to see so many managers who have only been with Eddie Bauer, so they don't understand how bad it actually is...

    Advice to Management

    I would think that as long as a store is producing and running great numbers and not breaking P&P that you would let me do what makes them successful instead of having your DD tell you " I wish you could have conformed better" on your last day..

    Oh and mystery shop's are an unreliable variable in determining how your stores are performing. The mystery shopper cannnot see the whole picture and when you are running 2x2 coverage in a 5,000 sq. ft. store, and the store is full of people, maybe the interaction they have with sales associate is the best they can deliver... and they waste money..


  4. Helpful (1)

    "Company Fosters an Environment of Resenting Customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Eddie Bauer full-time (More than a year)

    Pros

    Good Products, Flexible Return Policy / Guarantee, Management Compensation Above Average, Flexible PTO Allotment That Can Be Used Anytime Throughout the Year

    Cons

    High Stress Environment
    Heavy Emphasis on Credit Card Enrollment
    Extreme Expectation of Mystery Shop Scores (2 Page Criteria)
    Sense of Anxiety and Resentment Toward Customers

    Advice to Management

    This company fosters an environment where it quickly becomes easy to be anxious about any customer interaction. Between loyalty card enrollment, credit card sign up, mystery shops scores, and maintaining a high sales UPT, it’s easy to start resenting customers for hurting your metrics that can ultimately result in your termination. This is especially prevalent in higher volume stores that see lots of foreign tourism. There is too much emphasis especially on mystery shop scoring by third party companies that have historically submitted inaccurate, conflicting reports of employees. This has resulted in the termination of many employees. STOP creating this sense of anxiety for your employees who may otherwise enjoy demonstrating and modeling your products and core values!


  5. "Eddie Bauer Outlet Store"

    StarStarStarStarStar
    Former Employee - Retail Sales Associate
    Former Employee - Retail Sales Associate

    I worked at Eddie Bauer (More than a year)

    Pros

    Part-time
    Manager worked with my schedule
    Small Store
    Nice environment

    Cons

    Pushing the store credit card


  6. "Sales Guide"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Guide in Olympia, WA
    Current Employee - Sales Guide in Olympia, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Eddie Bauer part-time (Less than a year)

    Pros

    Amazing discount, lenient with time off

    Cons

    terrible hours, super old POS system, clunky customer interactions every time

    Advice to Management

    update your system


  7. Helpful (2)

    "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend

    I worked at Eddie Bauer full-time (More than 3 years)

    Pros

    Nice Coworkers, Good discounts on Clothing

    Cons

    No work life balance, Favoritism by executives. Micromanagement like none other - you can't do one thing without CEO sign off in any department

  8. "Eddie Bauer - classy and collaborative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Eddie Bauer part-time

    Pros

    Everyone is very much a team player, and even as an associate, I did not feel like I was treated any differently than the managers. My opinions were valued, and it was the best work environment I could have asked for.

    Cons

    There are no cons. I could not have asked for a better entry level job.


  9. "Retail Store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Eddie Bauer full-time (Less than a year)

    Pros

    Great products and amazing product warranty, 50% employee discount

    Cons

    Schedule is always posted late sometimes have to call on Saturday afternoon for hours on Sunday, handbook states Wednesday before but been there for over 6 months and yet to get it on time.


  10. "Don't bother"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Morton Grove, IL
    Current Employee - Sales Associate in Morton Grove, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Eddie Bauer part-time (More than a year)

    Pros

    Good discount, product is nice.

    Cons

    Inconsistent hours, managers have horrible attitudes

    Advice to Management

    Calm the hell down, be clear in what you expect, and be CONSISTENT.


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