Eddie Bauer Employee Reviews | Glassdoor

Eddie Bauer Reviews

Updated February 21, 2017
497 reviews

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Full-time Part-time

3.0
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Eddie Bauer President & CEO Michael Egeck
Michael Egeck
165 Ratings

497 Employee Reviews

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Pros
Cons
  • There is a lack of work life balance and long hours are required (in 34 reviews)

  • No work life balance from upper management therefore employees are expected to works insane hours (in 35 reviews)

More Pros and Cons

  1. "My first retail experience was a great one. I had a great and understanding team that helped me learn the ropes."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    My co-workers made every day so much fun and I loved coming to work! I was sad to leave, but had to relocate and focus on my schooling

    Cons

    There was some room for improvement when it came to the organization of the back/ stock room and shoe department.


  2. Helpful (2)

    "Decent Company"

    Star Star Star Star Star
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Eddie Bauer part-time (More than a year)

    Pros

    Great benefits, discounts and coworkers.

    Cons

    Product quality has been significantly decreasing over time. Also, upper management in corporate has no idea what they're doing and the company policies contradict what they are advertising to customers, which gets handfuls customers that take advantage of the return policy.


  3. "Fun Place and Great Clothes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guide in Forest Hills, NY
    Former Employee - Guide in Forest Hills, NY
    Recommends

    I worked at Eddie Bauer part-time (Less than a year)

    Pros

    If you are a people person, like selling and extroverted, you will like working here. People are very nice. My managers were great, energetic and flexible. Generous employee discount.

    Cons

    Its hard to find full-time employment within a store location.


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  5. "Sinking ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Eddie Bauer full-time (More than 10 years)

    Pros

    It's a job. OK discount, but price has gone up so much and quality down that it not worth spending the money.

    Cons

    Where to begin......... Absolutely no incentive to take pride in your work at this company. The level of disrespect from upper management is outrageous, business not going well blame the stores....... Not the lack or forward thinking from corporate or the lack of merchandise in stores or the sales being better on line than at store level. Noooo it's the sales people not the consumer knowing to check online for the better deal or that the sale was better a day ago. The amount of stock on some stores is sad while others are storing viable merchandise in their back rooms. The serious lack of knowledge at the corporate level is maddening. Cost saving has created a poor business structure causing company to loose money every day. Saving a dollar here only to losses ten here makes no sense at all. Please rethink your strategy and move on.

    Advice to Management

    Does not matter what any of these reviews suggest as upper management knows best!


  6. Helpful (1)

    "Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Eddie Bauer full-time

    Pros

    employee discount and fun coworkers

    Cons

    management expected work would dominate life and little opportunity for growth


  7. Helpful (3)

    "Amazing brand but on the wrong path and with the wrong leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Eddie Bauer full-time

    Pros

    50% discount on original price which is amazing. Solid benefit package and fair amount of PTO.

    Cons

    Very volatile business that is struggling to figure out who they are and who their customer is. They say it's active outdoor but continue to carry sportswear and lifestyle that doesn't attract the same type of customer. Old customers are confused and starting to get turned off. They need to make a decision, draw a line in the sand and focus on that. Highly promotional, always changing direction. Not well thought out and very last minute. Direction to stores is all over the place and they are feeling overwhelmed, confused and unsupported. Leadership very disconnected and removed from the teams and has really become unfocused on employee satisfaction. Everyone wears multiple hats with no thank you, recognition or acknowledgement of their hard work. The employees actually voted to get rid of their yearly employee recognition program because it's doesn't truly recognize those, only the few. Morale is low and they are really putting the pressure on managers to push people out of the business. Say they are a strong performance management plan but there is no rhyme or reason. Someone who's never been written up can be fired immediately and others it goes on and on forever.

    Advice to Management

    Figure out who you are and what customer you are trying to attract. Invest in your people more and show them you appreciate how hard they are working for you.


  8. Helpful (2)

    "Don't waste your time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Eddie Bauer full-time

    Pros

    Summer fridays (if your department is allowed to particpate)
    Competitive Salary
    Discount on gear

    Cons

    Managers bad talk other managers
    No clear direction
    No work life balance from upper management therefore employees are expected to works insane hours.
    Unrealistic expectations
    Senior management micro managing at extreme levels
    No room for growth as they constantly hire from outside
    No training program, max 3 trainings when you start therefor you flounder until you figure everything out.

    Advice to Management

    Stop micro managing your employees. For what you are paying your people, TRUST them to make the correct business decisions. Promote a heathly work life balance, you are going to continue to lose employees and long time EB members if you don't do something about it. Working 7 to 11 is just nuts.


  9. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Eddie Bauer full-time

    Pros

    The company is fast paced and a fun environment. Upper management is very helpful and wants you to succeed. The values and customer service standards are like no other! I highly recommend Eddie Bauer.

    Cons

    A lot is expected to be completed at once.

    Advice to Management

    Spread floor sets, price changes, and other time consuming things out some.


  10. Helpful (3)

    "Frustrating"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager
    Doesn't Recommend

    I worked at Eddie Bauer full-time (More than a year)

    Pros

    Lots of opportunity for advancement. Fair compensation. Great discount.

    Cons

    Unrealistic sales goals and credit card sales becomes high pressure.

    Advice to Management

    Stop fostering a competitive environment and work on collaboration with employees. Putting managements sales goals and cc sales against guides goals makes for harsh feelings.


  11. "Good Company"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Columbus, OH
    Former Employee - Anonymous Employee in Columbus, OH

    I worked at Eddie Bauer full-time

    Pros

    Overall a good company with opportunities for advancement.

    Cons

    Reductions lead to associates having more responsibilities without additional pay.



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