Edmunds.com Reviews | Glassdoor

Edmunds.com Reviews

Updated February 7, 2017
185 reviews

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4.4
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185 Employee Reviews

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Pros
  • Having the results only work environment has allowed me to still be the mother I strive to be and earn myself a living (in 43 reviews)

  • I have gained a work/life balance that I did not know was possible (in 19 reviews)

Cons
  • The company preaches work life balance but what does that mean and to who (in 7 reviews)

  • The Santa Monica traffic can be bad at rush hour (in 7 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Dream Jobs Come True"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Santa Monica, CA
    Current Employee - Senior Director in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Edmunds.com full-time (Less than a year)

    Pros

    Progressive work environment unafraid to challenge archaic Industrial era management practices, strong culture with coherent values and norms (they practice what they preach), a company that exemplifies the attitude that how you treat your employees will be reflected in their work product (treat them better, they'll produce better outcomes for the company)

    Cons

    Low turnover and long tenures can leave new hires feeling like a high school transfer student looking for a place to sit in the lunchroom (even though everyone here is generally friendly and welcoming); anyone more accustomed to a highly structured and process oriented corporate environment may struggle to adapt to the entrepreneurial, outcome oriented mode of operations here that simultaneously makes it such a great place for self-directed and intrinsically motivated individuals

    Advice to Management

    Rally the company behind the imminent paradigm shift in the automotive sector (e.g. autonomous vehicles, ride sharing, etc.) and articulate a clearer vision for the role that will we play in effecting that change so our collective efforts might be imbued with great significance and purpose

    Edmunds.com Response

    Sep 18, 2016

    Response: What a thoughtful review! Thank you! We always love to hear about the enjoyment employees get from working in our innovative environment and unique culture. In addition to that, we really ... More


  2. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Santa Monica, CA
    Current Employee - Account Manager in Santa Monica, CA
    Recommends
    Approves of CEO

    I have been working at Edmunds.com full-time (Less than a year)

    Pros

    Great Company!
    I began working here a few months ago and have had a wonderful transition. Through their in depth training and buddy system I truly felt supported as I took on more responsibilities. I believe that the collaborative environment that is strongly encouraged has a really positive impact on the employees across all departments. I have truly enjoyed my time here and look forward to growing in the company.

    Cons

    There is constantly a lot of movement and transitioning.

    Edmunds.com Response

    Feb 16, 2017

    Hello! Thank you so much for visiting our page and writing a review! We are so glad to hear that you had a great experience with New Hire Orientation and On Ramp, our immersive program into the ... More


  3. "Very invested in their employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Monica, CA
    Current Employee - Anonymous Employee in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Edmunds.com full-time (Less than a year)

    Pros

    Edmunds is VERY good to their employees. The benefits are unreal- 6 months paid maternity, unlimited paid vacation time (within reason of course), great healthcare, catered lunches, and the list goes on and on. The vetting process is long and extensive because they invest a lot in the happiness of their employees. Great place to work!

    Cons

    Don't mess up though. They have little tolerance for anything subpar and are quick to fire. Certain departments have very heavy turnover. But, hey, if you do your job and do it well then you're good.

    Edmunds.com Response

    Feb 16, 2017

    Thank you for the great review. We are happy to hear that you see the value that leadership truly places on investing in all employees. This is because the leadership team understands that health ... More


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  5. Helpful (18)

    "Great Perks not = amazing culture or results"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Monica, CA
    Current Employee - Anonymous Employee in Santa Monica, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Edmunds.com (More than a year)

    Pros

    Amazing work place (physical); benefits on par with any major Google and Facebook-like places (but not better than). Results Only Work Environment (ROWE) mean you are free from actual specified start or end times (but you then cannot accrue vacation time as the ROWE is basically a use it or loose it system that does not carry over year to year) . Basically if you want an awesome place to hang out in, free food and great perks, but not necessarily do anything amazing, innovative, or productive, here is your place; but then be ready to play the politics needed to hang on to the job.

    Cons

    A nice office space and perks are not the same a culture; this place is a "high school" more so than a place where great things can happen. Much incompetence at highest ranks exploit and blame mid level, creating a world in which the minority of people do the majority of work. There are many lifers that cling on to their position at the expense of new blood and dwell always first on why things cannot be done. Many people have not had any other jobs for many many years with skills that would not be competitive in the open market; essentially many people suffer from "this is how I have always done it" syndrome. No one is allowed to disagree and everyone gives empty false praises. If you may expose the wrong person's mistakes or limitations, you are done -- ROWE or no ROWE. This causes a scary reality that is very unaware of technology, market, and societal trends. Finally, executive leadership give huge lip-service to treating employees like family; however, the minute revenue projections are even at risk or not being met, people not yet entrenched prove 100% dispensable even as incompetent lifers continue to just hang around, and layoff events are very unprofessional (that is where the perk reality ends).

    Advice to Management

    Leadership know who they are and what they want to be. They are smart people that calculate exactly what they want out of their family business. The most I can advise is sharing the observation that great companies that become dominant, like Amazon or Airbnb or Uber do not waste resources pretending to be a great place by just creating a great office space but actually provide a clear value add to the market. At best, we are a broker or middle-man, for we neither actually sell or make cars, nor provide a retained customer experience or actual service. These limitations are a direct consequence of allowing entrenched lifers to exploit those that ACTUALLY do the work or have real-world experience, to not be open to healthy dissent, to chase revenue rather than value, and to confuse having a nice office and perks with a culture that has an actual impact on the market or society.

    Edmunds.com Response

    Jan 17, 2017

    Thanks for taking the time to share your honest feedback. Your candor is appreciated. We are disheartened to hear that this has been your experience. It’s certainly not the culture we set out to ... More


  6. Helpful (1)

    "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Fort Worth, TX
    Current Employee - Account Executive in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Edmunds.com full-time

    Pros

    Incredible company with a customer focus that values partners and employees as well . Constant team communication and inspiration as they maintain 1st class, 3rd party relevance and dominance .

    Cons

    Things change very quickly , flexibility is very key to success . Not a con at ALL for me ;) but if you thrive in regimented environment you will struggle here .

    Advice to Management

    Your commitment , availability and trasparencey to your team is world class !
    Thank you !!!

    Edmunds.com Response

    Jan 17, 2017

    Hi and thank you for your review! We hope you were able to participate in this week’s panel sessions to understand the Company goals and opportunities for 2017 with the launch of our new website and ... More


  7. "Account Executive - Major Accounts"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Edmunds.com full-time (Less than a year)

    Pros

    Having the results only work environment has allowed me to still be the mother I strive to be and earn myself a living. I also love meeting all the new people in the dealerships and I enjoy the traveling time I get from dealer to dealer.

    Cons

    The HQ is in another time zones which makes being involved with meeting tough.

    Edmunds.com Response

    Jan 24, 2017

    It is so great to hear when employees are able to manage a true work-life balance and achieve fulfillment personally and professionally. Being a national company and ensuring that all employees ... More


  8. "Fun, Friendly and Diverse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Edmunds.com (Less than a year)

    Pros

    Edmunds immediately embraced me as a part of their family. I work with like minded professionals every day and I have all the support I need from my superiors. I look forward to all company events!

    Cons

    I've been with the company for 3 months and so far I don't see any cons.

    Edmunds.com Response

    Dec 12, 2016

    What a wonderful review to see- no cons! It is amazing to hear how happy you are with your new position here at Edmunds. Leadership makes an effort to make everyone feel heard and a part of the ... More


  9. "Great Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Monica, CA
    Current Employee - Anonymous Employee in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Edmunds.com full-time (Less than a year)

    Pros

    Good work-life balance.amenities and perks.
    As it is a small(ish) company, there are plenty of opportunities to grow, if you do quality work. There is a lot visibility and management recognizes employee performance. The company is doing well and it is constantly growing.

    Cons

    Teams could use a bit more alignment as individual team goals have steadily worsened the user experience of the website.

    Advice to Management

    We must start behaving like a big company if we want to grow more. Execs have good vision but the other desicions makers could use a bit more strategic and structured thinking. There are a lot of smart people here but sometimes, desicions are based on personal opinion rather than business strategy.
    Overall, keep up the good work and get some more talented descion makers who truly understand what needs to be done in order to stay competitive in this industry

    Edmunds.com Response

    Dec 12, 2016

    Thank you for taking the time to write a review- and welcome to Edmunds. We are very happy to hear that this has been a positive move for you, especially as it relates to work - life balance and ... More


  10. Helpful (1)

    "Look at Upper Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Charleston, WV
    Former Employee - Account Manager in Charleston, WV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Edmunds.com full-time (Less than a year)

    Pros

    The people, corporate office, training, pay, benefits, get to travel to cool places, meet awesome people, and learn about new cars.

    Cons

    Upper Management and hard to trust them, very cutthroat environment with a lot of two-faced and backstabbing from veteran sales reps towards the newbies.

    Advice to Management

    Match employees with managers that fit their learning style. Get rid of some regional managers. Give people more of a chance to prove themselves if they are new to the industry.


  11. Helpful (3)

    "Great work environments, great people, but hustled"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    Pros

    I truly loved the company and enjoyed the atmosphere! Some people may not like the chaos that sometimes happens but I thrive and shine in chaos. The team strive to deliver great result with precision and efficiency. leadership teachs and HONE your skills and make sure you are effective member of the team

    Cons

    As contract employee when the offer was extended to work for them was extended I was elated with joy... But after some research I realized i was SEVERELY under paid around half .while the position it self paid around 63000 according to my research.. once I mentioned a raise so that I can meet the minimum pay of the team THEY REJECTED OFFER .. this severely hurt.. I performed well, never called out, or late and performance was MEETING company goals.

    Advice to Management

    stop trying to under cut contractor you desired to hire by paying severely below curve.(it was so bad difference you would need to consider this amount a OUTLIER so you don't sound your data) If you need additional employee pay them on par with the team or atleast bearable amount

    Edmunds.com Response

    Dec 12, 2016

    Thank you so much for the time you spent giving us feedback. It is good to hear that you found an appreciation for the culture and atmosphere. The issue of hourly pay through an staffing agency and ... More



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