Edmunds.com Reviews | Glassdoor

Edmunds.com Reviews

Updated July 9, 2017
200 reviews

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4.0
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Edmunds.com CEO Avi Steinlauf
Avi Steinlauf
131 Ratings

200 Employee Reviews

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Pros
  • Having the results only work environment has allowed me to still be the mother I strive to be and earn myself a living (in 45 reviews)

  • Other pros are the Results only work environment and the really cool office space/d (in 19 reviews)

Cons
  • The company preaches work life balance but what does that mean and to who (in 7 reviews)

  • meetings while the rest of the peasants do the actual work with little to no direction (in 5 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Dream Jobs Come True"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Santa Monica, CA
    Current Employee - Senior Director in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Edmunds.com full-time (Less than a year)

    Pros

    Progressive work environment unafraid to challenge archaic Industrial era management practices, strong culture with coherent values and norms (they practice what they preach), a company that exemplifies the attitude that how you treat your employees will be reflected in their work product (treat them better, they'll produce better outcomes for the company)

    Cons

    Low turnover and long tenures can leave new hires feeling like a high school transfer student looking for a place to sit in the lunchroom (even though everyone here is generally friendly and welcoming); anyone more accustomed to a highly structured and process oriented corporate environment may struggle to adapt to the entrepreneurial, outcome oriented mode of operations here that simultaneously makes it such a great place for self-directed and intrinsically motivated individuals

    Advice to Management

    Rally the company behind the imminent paradigm shift in the automotive sector (e.g. autonomous vehicles, ride sharing, etc.) and articulate a clearer vision for the role that will we play in effecting that change so our collective efforts might be imbued with great significance and purpose

    Edmunds.com Response

    Sep 18, 2016

    Response: What a thoughtful review! Thank you! We always love to hear about the enjoyment employees get from working in our innovative environment and unique culture. In addition to that, we really... More


  2. Helpful (1)

    "Best place I've ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Graphic Designer in Santa Monica, CA
    Current Employee - Senior Graphic Designer in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Edmunds.com full-time (Less than a year)

    Pros

    Everyone I work with are really smart and nice people. Everyone is eager to collaborate and help each other out. This has a lot to do with how we are treated and all the freedoms we have. This is the only place I've worked that really does put their employees first and back it up on a daily basis.

    Cons

    I haven't experienced any yet.

    Advice to Management

    keep it up!

    Edmunds.com Response

    May 25, 2017 – Director, Employment Experience

    Smart, nice, collaborative people are who we strive to hire- you included! We hope you will continue to keep us informed as to how things are going as you continue your career here at Edmunds.

  3. Helpful (3)

    "area manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager in New York, NY
    Former Employee - Area Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Edmunds.com full-time (More than a year)

    Pros

    product value is great need more confidence in presentation

    Cons

    To many management clicks. Easier reports for customer interpretation

    Advice to Management

    Get rid of the management clicks. You have to much churn in your field staff that works hard to produce revenue.


  4. Helpful (8)

    "Its a LEMON with a toxic culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Santa Monica, CA
    Current Employee - Sales in Santa Monica, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Edmunds.com full-time (More than 3 years)

    Pros

    High Base Salary for mediocre sales people. Kick the can down the road mentality...just don't let the can stop at YOU. If you are in the CLUB, your job is safe even if you don't work.

    Cons

    Male Dominated management and promotions are based on friendships NOT hard work. High turnover in VP of Sales Position which reports directly to owner Peter and owners son Avi. Product lacks reporting. No communication between inside and outside sales. Managers are lazy and verbally abusive and have hidden agenda's. EAS is late to the SEO game and has little to no direction. HR runs inside campaigns to have its employees posted to Glassdoors.

    Advice to Management

    Get rid of your lazy abusive managers. When the managers are to friendly with your HR department ...much gets overlooked and turned around on the person that has reached out for help. You have lost several hard working loyal sales people who have come directly to owners and HR only for them to be slapped in the face and retaliated against.


  5. Helpful (4)

    "Job Seeker Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Santa Monica, CA
    Former Employee - Account Executive in Santa Monica, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Edmunds.com full-time (More than a year)

    Pros

    Free food , fun office , lots of holidays , decent benefit package , some work at home allowed .

    Cons

    Terrible managers and turn over is massive for best place to work type organization . Good people pick up and leave everyday because in their tier 3 sales, life is a mess . It is pure flavor of week and see if the idea might work . Ton's of dealers will not do business with Edmunds period because of a lack of support and an industry low poor product . One of the worst operations teams ever and Account Managers are over whelmed .People don't view Edmunds as a source for shopping like True Car , Cars , Auto Trader , Auto Guru's and more . So every month it is to the old drawing board to try and reinvent . If you are looking for a job and this looks like a nice new shiny car because of the office and cheap frills I would say just like in the auto industry it is "buyer beware "

    Advice to Management

    Stop trying to be a lead generator and give up . No one looks to Edmunds to buy a car .


  6. Helpful (9)

    "Unsupportive Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Santa Monica, CA
    Former Employee - Product Manager in Santa Monica, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Edmunds.com full-time (More than 5 years)

    Pros

    Edmunds has done a great job in the last 2 years at cultivating a corporate culture much like of many start-up companies, like Google, Facebook, etc. There is a lot of freedom, employee collaboration and the Employee Experience Team advocates innovative ideas that bring people together in inspiring ways. Some examples are “Thinking Thursdays” and Design Thinking Workshops, they offer creative outlets, like painting classes and iGnite. They also promote annual Hackomotive-thons and company get togethers, like “Summer Camp”. I learned a great deal about collaborating successfully, leveraging concepts and philosophies to successfully launch products, and better understand methodologies around the agile space – all which I believe helped further my experience in Product Management.

    Cons

    The management at Edmunds changes much too frequently, which creates uncertainty, doesn’t build trust (i.e., Trust is one of their core values, but frankly, it isn’t practiced) and overall, it means dysfunctional teams. There isn’t a sense of companionship among piers, nor is there any mentorship. They talk about building on strengths, offer performance reviews via “Fuel Your Potential”, but management simply doesn’t truly offer supportive or useful feedback to help employees grow to their fullest potential. This leads to unexpected surprises, mismanagement and at the end of the day, employees simply don’t have a voice. Edmunds talks about innovation, but instead is always catching up. Management is run like the “Good Ol’ Boys Club”. The Founder is rude, unapproachable and doesn’t understand relationships. This results in top down sentiment that simply isn’t inspiring, nor does it fuel inventiveness

    Advice to Management

    Management needs to seriously evaluate what it takes to create strong relationships with the employees and teams, how they can be more honest with candid feedback to help employees achieve their potential, and truly think how they can be a leader in the industry.


  7. Helpful (12)

    "Don't Believe The Fake Image"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Charlotte, NC
    Former Employee - Account Executive in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Edmunds.com full-time (More than a year)

    Pros

    If you're looking to get into politics this is a great place to start. There are a lot of great people here but middle and upper management is the most rediculous group of fakers I've ever come across.

    Cons

    The 'products' (dealer ad subscription) are terrible and don't perform. The new web-site launched January 1st is awful and traffic is WAY down. You are expected to lie to and mislead your dealer partners. Some of the Regional Directors are absolute monsters who have no business managing employees. Edmunds loves to talk about their ROWE Results Oriented Work Environment but the reality is they only care about their image and they want yes-men who will do whatever it takes to get a contract signed, dishonest behavior included...

    Advice to Management

    Advice is pretty useless and would fall on deaf ears. Middle and upper management are all drinking the same kool-aid. One thing though...if you're going to threaten every employee after separation like you have been doing for the last 12+ months, find a better way to go about it then sending an email that was the equivalent of me calling my 8 year old a paralegal and having her write it.

  8. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Santa Monica, CA
    Current Employee - Director in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Edmunds.com full-time (Less than a year)

    Pros

    I have been here for less than 4 months. So far my experience has been quite positive. My colleagues are always open to new ideas and trying new things. I work in the digital marketing space. I feel that the work we do is cutting edge. We work with a wide variety of advertising platforms and have a very data-oriented approach to marketing. There isn't much bureaucracy, most people are quite approachable. If you like working in a fast-paced, dynamic environment then this is the place to be. Other pros are the Results only work environment and the really cool office space/décor and location.

    Cons

    Bad traffic leads to bad commutes to work in the Santa Monica area. ROWE helps mitigate this to some extent.

    Edmunds.com Response

    May 15, 2017 – Director, Employment Experience

    Welcome to Edmunds! We are so happy you have already had such a positive experience during your short time here. One of our core values, as you know, is transparency and achieving that goal... More


  9. Helpful (5)

    "Position has changed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Santa Monica, CA
    Former Employee - Account Manager in Santa Monica, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Edmunds.com full-time (More than a year)

    Pros

    There is a lot of flexibility in terms of hours, AMs have the ability to work remote. Unlimited sick and vacation days. Brand new office with plenty of perks.

    Cons

    Currently the department has a chaotic work schedule, long hours and lots of meetings. Managers are being pulled in too many directions and don't have the bandwidth to support their teams.

    Edmunds.com Response

    May 15, 2017 – Director, Employment Experience

    Thanks for the feedback. Our flexible work environment is certainly something we are very proud of here at Edmunds as it gives employees the freedom to balance work with their everyday lives. I... More


  10. "Incredible place to work. Fantastic people, great location, small enough to feel like a start up."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director Business Analytics in Santa Monica, CA
    Former Employee - Director Business Analytics in Santa Monica, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Edmunds.com full-time (More than 3 years)

    Pros

    Location, location, people. Southern california, particularly SM is a great place to work. Super smart management team.

    Cons

    Bonus structure. Base salaries are competitive, but bonuses are rarely paid. Despite the cons I would work there again.

    Advice to Management

    Find a way to incentivize employees to stay. Base salary is competitive, bonuses are not

    Edmunds.com Response

    Mar 31, 2017 – Director, Employment Experience

    Thank you so much for taking the time to write a thoughtful response even after you have moved on professionally. It’s really great to hear feedback such as this, especially your point that you... More


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