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Edmunds.com

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Edmunds.com

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Edmunds.com Employee Reviews about "dealers"

Updated Oct 13, 2020

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Found 14 of over 329 reviews

4.1
75%
Recommend to a Friend
75%
Approve of CEO
Edmunds.com CEO Avi Steinlauf
Avi Steinlauf
212 Ratings
Pros
  • "ROWE (results only work environment) allows for flexible schedule and remote options even prior to covid(in 52 reviews)

  • "The work/life balance is the best I've seen or heard of(in 32 reviews)

  • Cons
  • "A lot of the great work that happens in the office doesn't always translate well when we interact with dealers and customers(in 14 reviews)

  • "Edmunds is located in Santa Monica(in 12 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "dealers"

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    1. 5.0
      Current Employee, more than 1 year

      Director

      Apr 1, 2018 - Director of Product in Santa Monica, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Edmunds is one-of-a-kind place to work. Its pioneer spirit (i.e., the company basically started the 3rd party car shopping & buying industry 20 years ago) is still very much a driving force in how the company operates. Three reasons give Edmunds an edge: - Product teams are hard at work continuously testing and innovating around the customer experience. This creates an enormous learning opportunity for junior and senior employees alike to own substantial part of the road map and experiment with ideas and concepts. - As a privately owned company whose owners are actively involved in management, Edmunds gives employees direct access into how tough decisions are made and executed. This alone is a sizable learning opportunity for anyone considering applying to Edmunds. - Edmunds has a strong culture based on optimism, camaraderie, and a belief in individual responsibility. The company expects hard work, but is also very generous with personal time to learn, relax, and re-charge (e.g., very flexible vacation policy + Thinking Thursdays with no meetings).

      Cons

      Edmunds can do a better job branding itself to the outside world. A lot of the great work that happens in the office doesn't always translate well when we interact with dealers and customers. There is a sense of internal pride mixed with occasional external lack of confidence as to who the company is and what makes its product and position unique.

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      9 people found this review helpful
    2. 2.0
      Former Employee, more than 1 year

      Will it get better? Because it can't get much worse...

      Oct 13, 2020 - Manager in Santa Monica, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice office, decent benefits, flexible work environment, bagels on Friday, fro-yo and popcorn everyday, mostly nice and smart people

      Cons

      At the end of December 2019, the company warned ALL employees of upcoming layoffs - this caused every single employee to fear for their jobs and update their resumes through the holidays. If Edmunds were trying to handle layoffs the worst way possible, they succeeded. So January 2020 comes around, and 25% of the staff was laid off. Multiple employees that were due promotions were instead rewarded with being let go. The layoffs stripped the company of tons of talent, and left departments decimated - only one employee in PR, zero in marketing, etc. Morale was at an all-time low. For those that survived the layoffs, many started to job hunt immediately. To prevent anymore talent from fleeing, retention bonuses were offered to a minority of employees, which instead created tension with those that weren't included. Could things get any worse? Yes. Because then, COVID-19 hit. The decrease in car sales led Edmunds to offer discounts to its dealer partners to retain their business. Edmunds then passed along this loss in business revenue to their already overworked and understaffed workforce via a 10% reduction in salary, and gave no estimation of when salaries would return to normal. How did a company with such a long standing in the automotive industry sink to such lows? 1) Leadership No long-term vision or strategy. CEO is nice and accessible, but he and the leadership team are leading the company straight into the ground. They need to sell the rest of the company to CarMax and cut their losses, or gracefully exit and step aside for new leadership. You've had your chance and you've failed. Take it on the chin. 2) Product In tech, you're only as good as your product. Total lack of innovation here - the products are mediocre, and EVERYONE knows it. Yet, the product leadership still have their jobs and extremely bloated salaries. Why? Because they're in the "in crowd"? They need to be gone. 3) Sales-driven organization Sales team is too reactive, too focused on short-term sales goals. Sales team starts fires weekly, and the cross-functional teams have to clean up their mess. Both the Tier 1 and Tier 3 businesses are dying. Churn is high. Turnover on the sales team is high. It's all bad. 4) Marketing The org doesn't believe in marketing at all. There's a reason everyone's heard of Edmunds' competitors, but they haven't heard of Edmunds.

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      18 people found this review helpful
    3. 2.0
      Former Employee, more than 8 years

      Once amazing, now middling

      Mar 13, 2020 - Senior Software Developer in Santa Monica, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people below the C-suite are genuinely great, talented, and smart. Some of the best people to work with and for are in that office. The employee perks are wonderful. The insurance is pretty decent considering they're a mid-sized company and there's fresh fruit brought in every day. Results-only Working Environment (ROWE) is a big plus of the corporate culture. In addition to that the coffee/beverage bar is well-stocked and diverse. The office staff does a great job of hosting events and taking care that the space is well maintained. The office itself is beautiful. It truly is a stunning and effective layout. There are always quiet spots to find, and the conference room electronics work! The location is convenient to the commuter rail line and you get paid parking in the lot or a reimbursement should you not choose to drive.

      Cons

      The auto space is strange. Edmunds' entire fortune is based on two things 1. How the overall auto market is doing 2. What Google thinks of the site. For far too long, anyone bringing up the fact that #2 wasn't working or that #1 was a core issue was roundly ignored. Executive bonuses were being made so everything was fine! The auto market has slowed spending and Edmunds has not been responsive enough to its customers. I can't think of a product that Edmunds has that is a category-beater across the auto space, not the inventory, the dealer products, nor the ad platform. They're just ok and kept afloat by a very dedicated sales staff. Let's talk about ROWE. The Results in ROWE were at best ill-defined unless you could put a dollar amount to a sales goal. I don't the product nor the tech side of the business could point at a 'result' they were supposed to achieve. The results were to show up/dial into meetings, produce something that resembled work and collect your paycheck. Opportunities for advancement are hampered by a lack of growth in the company/sector. The company is having the problems of efficiency, not the problems of scale. Finally, the vision thing. Looking at their competitors, you can see organizations that have clear goals and visions. What's Edmunds' vision for remaking/reworking the auto shopping space? I worked there for a while and I couldn't tell you. Without a vision, the [company] perishes.

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      18 people found this review helpful
    4. 2.0
      Current Employee, more than 3 years

      Micromanagement with no clear company direction

      Dec 20, 2019 - Field Sales in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The employees are good people

      Cons

      Definitely reminds me of the Titanic but this ship is just sinking a little bit slower. Can’t speak for employees at corporate and how they are treated. For prospective Sales Executives, Relationship Managers, and Account Executives in the field here is what you should expect if you take the job: 1. The main product being sold is mostly smoke and mirrors 2. Be ready to be micro managed all day long(spreadsheets, constant check ins, way to many pointless conference calls) This takes a lot of time away from actually accomplishing the job in the field of servicing dealers 3. No transparency: That went away when the company started struggling. They used to send out weekly leaderboards to everyone for each position so you could see how well everyone was doing around the country. Now they just send you the leaderboard for your position because they don’t want you to be discouraged by seeing the people leaving off the leaderboards and the numbers being way down. Did they not think that subtle move would resonate with employees? 4. Lots of middle management and not enough workers which leads to field reps having way to many accounts to physically be able to manage and see on a consistent basis. Double the accounts to manage as some of the competitors in the market. They wonder why they hear from their clients they aren’t seeing their rep. It’s not because the rep doesn’t want to do the job. It’s because the rep is doing 3 people’s jobs. This leads to reps being demoralized because they are trying to do everything they can to physically be at their clients locations but realize there is no possible way to accomplish that task 5. Hiring freeze for months as great ex employees leave for other companies is the biggest warning sign that needs to be seen. 6. 2020 and beyond for this company ? Don’t look for a grand vision. They are trying to hold it together week by week and month by month. Short term solutions instead of long term strategies. Provide new clients with 3x more value for 3 x less the money then existing loyal clients and wonder why they get cancels. They say they want to take care of existing clients but then when it comes time to do the conversion the managers just complain about the loss they will have to take to make it right. 7. I could go on but I think you get the picture by now. Your best suited to go work at one of the other 150 automotive companies and sell their products instead

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      9 people found this review helpful
    5. 5.0
      Current Employee, less than 1 year

      Account Executive

      Mar 6, 2016 - Account Executive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      This company is REALLY totally transparent about what they're doing. The sales people ask hard questions or provide tough feedback about new products that need tweaks with the CEO and the President, all upper management, etc. in the same large meeting (400+ people in the room). They (management) expect real comments and feedback, and they fix it, if not later that day then later that week. If that's not enough, they treat their employees extremely well with above average pay and benefits. Its family owned, and well established. The brand name has a great reputation and the site has 20 years of content that no other site has. It's a West Coast dot.com that is expanding their sales footprint into smaller markets to compete more completely with AT and Cars.com. You can talk to or email every executive or product manager from the CEO on down the line. We meet several times a year for sales meetings and so you get to know the people at corporate (2 meetings each year are in Santa Monica at the headquarters) and so you can contact them from your sales territory and they'll get back to you pretty quickly. The company is growing but still has a start-up feel to it.

      Cons

      There are no cons to this company. Selling to dealers will keep you busy and they can be challenging but the company is giving you everything you need to be successful.

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      Edmunds.com Response

      Thank you so much for your glowing review. It's important to us that employees remain as satisfied and engaged throughout their career here as they were when they first started. Things like Seth Berkowitz’s daily diary, Peter Steinlauf’s blog entries, and Avi Steinlauf hosting the weekly Cadillac meetings are definitely meant to keep the entire population informed about key initiatives, product launches and the overall performance and direction of the company. It is great to hear those things are helping.

    6. 4.0
      Current Employee, more than 1 year

      Heartbreaking

      Nov 15, 2017 - Anonymous Employee in Santa Monica, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I came to work here because they were transparent, they were creative, they tried new things and usually admitted when they didn't work. They gave us freedom to be productive. We had an amazing work/life balance, the culture was great, managment seemed intelligent, the salary and benefits were outstanding. This was the type of company I had bee hoping to work for...FINALLY I was!

      Cons

      They are transparent when it's convenient, they don't fix the issues they currently have with product, instead they create new product which doesn't work either. They can't decide what the new focus should be on but it's not retention for the outside sales team. They no long admit when they are wrong. They don't do any traditional advertising but spend MILLIONS on Google, which isn't helping drive new traffic to their site. Dealers will say "I've never heard of you why would I give you any of my dollars" There are no plans in the works to adjust this way of thinking. Edmunds is 50+ years old and they are thinking like they are still in that time period of the publication days. Rumor is that there is another round of layoff's coming but I'm sure it will be just under that 10% mark in order to avoid red flags as it was in the first round.

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      3 people found this review helpful
    7. 5.0
      Current Employee, less than 1 year

      Edmunds is a very good company to work for, with room to grow.

      Aug 1, 2014 - Senior Software Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      ROWE, ROWE, ROWE your boat to this shore. Ok, ROWE is great. The pay is competitive as is the benefits package. There are lots of talented people to learn from and work with, and there is a lot of opportunity to learn and do new things. The facilities are nice. The WE team actually seems to care and I get a sense that the company actually cares about it's employees, dealers and consumers. My management chain is very supportive and seems to actually care and work to empower me to get my job done as well as promote my career growth.

      Cons

      Edmunds is still working through the balance of advertising and dealer leads. This is a bit of a challenge and creates competing interests at times. Because of this, there are some in the organization who can be a bit negative at times.

      1 person found this review helpful
    8. 1.0
      Former Employee, more than 1 year

      Job Seeker Beware

      Jul 6, 2017 - Account Executive in Santa Monica, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free food , fun office , lots of holidays , decent benefit package , some work at home allowed .

      Cons

      Terrible managers and turn over is massive for best place to work type organization . Good people pick up and leave everyday because in their tier 3 sales, life is a mess . It is pure flavor of week and see if the idea might work . Ton's of dealers will not do business with Edmunds period because of a lack of support and an industry low poor product . One of the worst operations teams ever and Account Managers are over whelmed .People don't view Edmunds as a source for shopping like True Car , Cars , Auto Trader , Auto Guru's and more . So every month it is to the old drawing board to try and reinvent . If you are looking for a job and this looks like a nice new shiny car because of the office and cheap frills I would say just like in the auto industry it is "buyer beware "

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      25 people found this review helpful
    9. 1.0
      Former Employee, more than 1 year

      Don't Believe The Fake Image

      May 12, 2017 - Account Executive in Charlotte, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you're looking to get into politics this is a great place to start. There are a lot of great people here but middle and upper management is the most rediculous group of fakers I've ever come across.

      Cons

      The 'products' (dealer ad subscription) are terrible and don't perform. The new web-site launched January 1st is awful and traffic is WAY down. You are expected to lie to and mislead your dealer partners. Some of the Regional Directors are absolute monsters who have no business managing employees. Edmunds loves to talk about their ROWE Results Oriented Work Environment but the reality is they only care about their image and they want yes-men who will do whatever it takes to get a contract signed, dishonest behavior included...

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      28 people found this review helpful
    10. 3.0
      Current Employee

      Beautiful HQ, great benefits, intelligent to brillliant staff, execs lack leadership to execute greatness.

      Jan 28, 2015 - Sales Executive in Santa Monica, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Beautiful Santa Monica offices, great employee perks, casual open space work atmosphere, very employee focused. Brilliant folks work here; the data they acquire and publish is excellent. Great opportunity to learn from intelligent staff. Strong project management, IT teams.

      Cons

      The exec leadership is quite pompous believing they are too smart to equally partner with other companies which has set Edmunds.com back. The company has burned alot of bridges in the automotive space. Edmunds.com has become a " decent" leads provider/ data source whereas they have potential to be the best of the best. Top heavy management; everyone is a Dir, Exec Dir or VP. Dealer programs /products not market competetive, product offerings are more hype than substance. Extensive turnover on direct sales teams affecting service, knowledge.

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      2 people found this review helpful
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