Educational Testing Service Reviews | Glassdoor

Educational Testing Service Reviews

Updated August 17, 2018
526 reviews

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2.7
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Walt MacDonald
3 Ratings

526 Employee Reviews

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Pros
Cons
  • "Scoring Leaders give inconsistent feedback" (in 41 reviews)

  • "Decreasing compensation with no benefits" (in 29 reviews)

More Pros and Cons

  1. "Great place to work."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Educational Testing Service full-time

    Pros

    Great culture and friendly environment.

    Cons

    Don't really have any at this time.


  2. "Rater"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Educational Testing Service part-time

    Pros

    Work at home. The work is not extremely difficult.

    Cons

    Downgraded pay recently. It was 18hr went down to 15hr

  3. Helpful (7)

    "It used to be better!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Educational Testing Service part-time (More than 5 years)

    Pros

    Flexible Schedule, work from home, and certification

    Cons

    Frequent cancellation of shifts, fewer working hours available, and most importantly a pay cut

    Advice to Management

    Please, remember there are real people on the scoring network - not robots.


  4. Helpful (9)

    "OK if desperate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TOEFL Rater in Athens, GA
    Current Employee - TOEFL Rater in Athens, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Educational Testing Service part-time (More than a year)

    Pros

    Fairly easy
    Pick your own hours
    No Commute
    Don't have annoying coworkers in your face

    Cons

    No Raises
    Annoying, sometimes rude scoring leaders
    Not enough hours
    Shifts cancelled at the last minute
    Scoring Leaders give inconsistent feedback

    Advice to Management

    Get rid of the bad scoring leaders. Offer raises. Give more hours.


  5. "Ridiculous, insulting pay cuts, combination of threatening micromanagement and almost no useful feedback"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - GRE Rater in Orlando, FL
    Former Employee - GRE Rater in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Educational Testing Service part-time (More than 10 years)

    Pros

    At this time I can see very few reasons to be a GRE rater, all things considered.

    Cons

    Worked there for 14 years! Started at $23 an hour. Great Recession came, ETS just EMAILED us and said "cutting your pay by $3 an hour because we can". Seriously. They said that "employment market conditions" were their reason, ie: no jobs, high unemployment so deal with it. OK. Then got another nonpersonalized "Dear Rater" right at Christmas. "We're cutting your pay by 25%. Take it or quit. So I started at $23 an hour and would have been making $15 in 2018 if I stayed. If this sounds like your kind of company -- go for it.

    Advice to Management

    I have no advice for this company's management and I would violate the rules of this website if I were to direct any commentary to middle management. I'll just say "bless their hearts" and leave it there.


  6. Helpful (9)

    "Doesn't value employees"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Educational Testing Service full-time

    Pros

    Make your own hours monthly

    Cons

    Pay cut without notice, hours have dried up

    Advice to Management

    Stop hiring so many people that you short change the workers who have been with you for a long time and therefore have to cut their pay and their hours


  7. "Former ETS employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assessment Specialist in San Antonio, TX
    Former Employee - Assessment Specialist in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Educational Testing Service full-time (More than 8 years)

    Pros

    Colleagues - Great benefits - Casual work environment if you have good work ethic - Almost never the same thing everyday

    Cons

    If your project loses funds, you just lost a job.

  8. Helpful (1)

    "Technical Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Educational Testing Service full-time

    Pros

    Work / life balance is good in some areas.
    Flexible hours

    Cons

    The work/life balance is not good in all areas only some. There needs to be consistency. They are slow to make changes although they all agree change is needed. All departments are having layoffs in the past 12 -18 months as we are going to a more agile environment.

    Advice to Management

    The changes to the company will only work if everyone makes the change. This large organization continues to work in their old set ways. The management consists of 'life long' executives when they really need to bring in fresh people with new ideas on how to keep the company afloat because it is sinking and fast. Kurt hasn't been the CEO for 4-5 years now.


  9. "Test Scorer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Educational Testing Service full-time

    Pros

    You could work from home and set your own schedule to a point.

    Cons

    They are a quasi-government organization and it was almost impossible to get it touch with someone when you needed to.


  10. Helpful (3)

    "Impersonal & lowered rater pay with no reason"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Educational Testing Service part-time (More than a year)

    Pros

    Flexible and used to pay adequately, but no pros other than that

    Cons

    ETS sent an impersonal, robotic email to GRE raters in January 2018 lowering their pay from $20/hour to $15/hour. There was no warning and no apology -- just a link to a survey about whether or not we wanted to continue working there. The GRE scoring "team" was robotic at best and their policies were 100% opaque. Training was minimal. Feedback was minimal. Work was brain-numbing and you have no idea how you are doing. No information about advancement opportunities. You do not feel like a human working for them.

    Advice to Management

    Pay raters according to their educational level. Treat raters like human beings. Provide adequate training. Be a more ethical organization.


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