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Educational Testing Service Reviews

Updated February 21, 2018
485 reviews

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2.8
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Educational Testing Service President and CEO Kurt M. Landgraf
Kurt M. Landgraf
187 Ratings

485 Employee Reviews

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Pros
Cons
  • I have never been asked to provide feedback on the experience of working for ETS or on the Scoring Leaders who I work with (in 40 reviews)

  • No benefits other than access to a 403(b) (in 30 reviews)

More Pros and Cons

  1. "Test Scorer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Educational Testing Service part-time

    Pros

    Work from home position with flexible hours and easy scheduling.

    Cons

    Shift hours vary depending on need


  2. Helpful (23)

    "An employer in decline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rater
    Current Employee - Rater
    Doesn't Recommend

    I have been working at Educational Testing Service part-time (More than 5 years)

    Pros

    set your own availability
    work from home
    retirement plan

    Cons

    constant shift cancellations
    sparse work during most of the year
    recent un-grandfathered pay cut
    part time no benefits

    Advice to Management

    Cutting rater pay is not a good way to increase efficiency and accuracy. Giving employees incentive to out perform themselves is a much better plan, and one that ETS seems to never have heard of.

  3. "GR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Educational Testing Service part-time (More than a year)

    Pros

    - welcoming, open environment
    -continuous support and feedback for growth
    -appropriate work hours

    Cons

    - vague guidelines at times for specific projects


  4. Helpful (3)

    "Nice Job -- You Just Need to Get Used to Inconsistent Scoring Leaders"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Rater
    Current Employee - Rater

    Pros

    Flexible schedule
    Decent pay
    Good hours
    Some nice people

    Cons

    Inconsistent scoring leaders is the main issue I've encountered. I've had a handful so far on the test I just started and have been surprised at the attitudes I've encountered. Mostly nice, but they all seem to have been SLs for a long time and have grown maybe a little callous in how they communicate. Also not terribly helpful to new raters -- to be specific, I've encountered an "I'm surprised you don't already know something I didn't specifically mention in my email" response to questions. But the main issue is how I've been thrown off by feedback that has led me to score too low or too high as I try to adjust. Feedback is helpful except that all SLs I've worked under have not been on the same page, which creates confusion when scoring.

    Advice to Management

    Periodic training for scoring leaders to keep them fresh and get them all on the same page regarding scoring. Also to remind them of policy so all are on the same page and to reinforce the appropriate way to communicate with their fellow professionals (specifically those working on their team).


  5. Helpful (2)

    "Convenient telecommuting work; very low pay; lack of benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Test Rater
    Current Employee - Test Rater
    Neutral Outlook
    No opinion of CEO

    I have been working at Educational Testing Service part-time (More than 10 years)

    Pros

    Working from home, ability to create one's schedule around one's other obligations, good structure and rules for remote employees allowing them to succeed in their job if they wish to do so.

    Cons

    Pay is extremely low for the qualifications required and the type of work performed; not a single raise in the past 10+ years. It is extremely difficult to reach anyone at the company headquarters if an emergency arises and employee needs to cancel a scheduled shift. Frequent shift cancellations due to low numbers of test takers. Lack of annual performance reviews and opportunities for good remote employees to advance. Lack of benefits.

    Advice to Management

    Try to come up with a system where good performance by remote employees is rewarded. Establish a phone number that is staffed during the regularly scheduled days and hours for scoring, where remote employees can call in case of emergency when they need to cancel a confirmed shift. This number has to go directly to the staff in charge of scheduling, rather than the employee having to go through a virtual voicemail maze before reaching someone's voicemail box.


  6. "Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advocate in Ewing, NJ
    Current Employee - Advocate in Ewing, NJ

    I have been working at Educational Testing Service full-time (Less than a year)

    Pros

    I have influence & make a difference.

    Cons

    Pay is less than average.


  7. Helpful (18)

    "Degrading pay cut on top of years of good standing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rater and Scoring Leader
    Current Employee - Rater and Scoring Leader
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Educational Testing Service part-time (More than 5 years)

    Pros

    As an SL or rater, you get flexible hours, basically deciding your own schedule.

    Cons

    NO benefits, recent SHAMEFUL pay cut, cancellations without compensation, no transparency between hierarchy levels.

    Advice to Management

    Support your raters, they have families to support as well. Make an ETHICAL choice and give us a decent pay!

  8. "Research Data Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Research Data Analyst in Princeton, NJ
    Current Employee - Senior Research Data Analyst in Princeton, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Educational Testing Service full-time (More than 8 years)

    Pros

    Flexible work schedule, excellent learning environment

    Cons

    Compensation is slightly lower than the industry median.


  9. "Manager, IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Ewing, NJ
    Current Employee - IT Manager in Ewing, NJ

    I have been working at Educational Testing Service full-time (More than 3 years)

    Pros

    Very collaborative, collegial work environment. Everyone seems focused on the key mission -- ensuring the best testing experience for our test taking customers.

    Cons

    ETS doesn't have tools in place to reward their best performers. The only bonus program for Managers and below is based on company performance -- so mediocre and excellent performers are rewarded exactly the same. Managers don't have tools such as recognition gifts or comp time to reward their best performers. (ETS has a SPOT award program, but these awards are typically quite small -- $50-$100 -- and in some parts of the company they don't seem to be actively supported.)

    Advice to Management

    Give managers tools to differentiate and reward their best performers.


  10. Helpful (33)

    "Does Not Value Most Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Test Rater in Princeton, NJ
    Current Employee - Test Rater in Princeton, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Educational Testing Service part-time (More than 8 years)

    Pros

    Work-at-home scoring job.
    Pay per hour used to be better.

    Cons

    Recent major pay cuts for some scoring jobs, in spite of requiring college degrees and high skills for those jobs (and the test-takers pay high prices for the tests)
    No benefits, including no insurance or paid off days.
    Hours have decreased significantly over time for test raters.
    Shifts are sometimes cancelled or reduced at the last minute.

    Advice to Management

    Do not cut pay for long-time employees. At most, starting pay could be reduced for new hires, but not current employees. You want highly-qualified people (many of the test raters have advanced degrees, all of them at least have a bachelor's). You also charge hundreds of dollars per test for TOEFL and GRE, so the money is there to not cut pay.


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