Edward Don Reviews | Glassdoor

Edward Don Reviews

Updated Aug 5, 2019

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Found 72 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
51%
Recommend to a Friend
53%
Approve of CEO
Steve Don
40 Ratings
Pros
  • "It is a very laid back work environment, the people are very nice and helpful, management is very good and knowledgable(in 5 reviews)

  • "You get a lot of hands on customer service skills/experience, the fellow employees are great people(in 3 reviews)

Cons
  • "Customer Service don't do it undertrained my advice go take a management course on how to speak to your employees, IT technology is out of date(in 5 reviews)

  • "No raises in several years, not even offering a creative alternative, like summer hours or maybe working from home here and there(in 5 reviews)

More Pros and Cons
  1. Helpful (2)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Edward Don full-time for more than 10 years

    Pros

    Great culture, committed employees, treat employees with dignity, all level of management are approachable

    Cons

    Low 401K match, conservative approach to business

    Advice to Management

    Get closer to your employees and work with their strengths.

    Edward Don2018-09-06
  2. "It’s ight"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at Edward Don full-time

    Pros

    Easy going Lost of hr And alright pay

    Cons

    Hiring process takes forever

    Edward Don2019-08-06
  3. Helpful (1)

    "Be ready to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Chicago, IL
    Neutral Outlook
    No opinion of CEO

    I worked at Edward Don full-time for more than a year

    Pros

    Some amazing coworkers, especially the security person, Andy, always greeted everyone, miss that guy. The job was never boring. Customer service department manager Pat R. was amazing! Quoters supervisor, Theresa, was nice. Customer service supervisor, Vondell, was awesome! Decent pay, if you’re part of at least a 2 income family.

    Cons

    Some managers weren’t that great, heavy favoritism, understaffed, some departments wouldn’t answer their phones, even for people they worked with, but nothing was ever done about it...point system...heavy heavy call volume.

    Advice to Management

    I’ll just save my breath, I wish Steve could have had better insight into his business.

    Edward Don2019-07-04
  4. Helpful (4)

    "Conservative, a large privately owed company, run by sales, for better or worse. Showing growing pains."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analyst in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Edward Don full-time for more than 5 years

    Pros

    Honest. Shows integrity when dealing with customers.

    Cons

    Extremely cheap. Does not reward excellence. Retains employees who don't have a clue what they're doing, creating extra work for those who do.

    Advice to Management

    Wake up. The economy has improved. Act as though you value non-sales employees. An across the board raise for everyone, regardless of performance, is not fair.

    Edward Don2019-05-05
  5. Helpful (1)

    "Easy job management sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Warehouse Associate 
    Recommends

    I worked at Edward Don full-time

    Pros

    Yearly raise cool co workers

    Cons

    Management sucks needs to remember they was once employees and still are

    Advice to Management

    Treat employees like people

    Edward Don2019-05-08
  6. Helpful (1)

    "Good starter job. Not a career job"

    StarStarStarStarStar
    Current Employee - Accounts Receivable 

    I have been working at Edward Don full-time

    Pros

    Coworkers and everyone is cool. Benefits are ok. They let you start early or late. Everyone works very well together. Plenty of OT.

    Cons

    Pay is a joke. Not a career job. No room for growth.

    Edward Don2019-03-22
  7. Helpful (4)

    "sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Salesman in Cedar Rapids, IA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Edward Don full-time for more than 5 years

    Pros

    If you work work work work you will be paid well! You better know your product line and how to sell in order to make the good money! Don't count on much help from your boss!

    Cons

    I have been thinking for a bit about the Ed. Don and Co. . Their sales are huge and hard to figure out where they are exactly but they have some new part owners now days. This is a sales company really they have things and ideas no one can touch but their sales-management team is terrible as noted in previous comments by salesmen who have left some very successful with Ed. Don. Why on earth would a company hire DSM...

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    Advice to Management

    My advice start cultivating your own managers go study the grocery business no one manages a grocery store without experience from the bottom up. Don't take a warehouse person and make him a DSM without selling and knowing your products or knows how to sell for that matter! Don't take your sales dept. for granted! Don't hire people and put them in key positions in your company with no knowledge of your company or...

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    Edward Don2018-06-29
  8. Helpful (1)

    "Amazing Company, Amazing Working Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Supervisor in Bolingbrook, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Edward Don full-time for less than a year

    Pros

    The HR Team was one of the best I ever worked with. Friendly office environment. Co-workers were great. Great leadership.

    Cons

    As with any other company I would have liked more PTO.

    Advice to Management

    Keep up the great work!

    Edward Don2018-03-20
  9. Helpful (1)

    "Distribution Center Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Distribution Center Clerk in Mount Laurel, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Edward Don full-time for more than a year

    Pros

    Industry standard SAP system software, distribution environment uses lots of LE & SD T-codes. Laid back management, fairly hands-off for a distribution environment - micromanagement is not too bad As a clerk, I handled nightly outbound operations & staging - supervisors generally chose to handle Union personnel rather than work with SAP and handle nightly staging plans or third-party logistics communication...

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    Cons

    As mentioned in other reviews, some management personnel do not know anything about how to use SAP, not even to, for example, view a sales order(t-code VA03). Management may need more comprehensive training for this. Fairly static command structure, promotions are slow and few and far between. This causes the company to lose younger talent. This is a Chicago metro area company and is run like Chicago in some sense -...

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    Advice to Management

    Reward those who show initiative and let them know you care about what they are doing, or you will lose talent you've helped cultivate. Encourage hands-off management based on mutual respect, but train your middle/lower management team to have a solid grasp of ERP software and supply chain principles so they can help make tough decisions when the time comes. Take the above paragraph into context and don't be afraid...

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    Edward Don2018-02-22
  10. Helpful (5)

    "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Edward Don full-time

    Pros

    You can work from home.

    Cons

    This company does not invest any money in training for employees or their so called management. A completely horrible company to work for avoid at all costs unless you desperately need a job urgently and can't get hired anywhere else. The company needs a complete makeover, from their 1980's looking logo to there so called high tech technology that's at least 15 to 20 years behind whats available. Example they don't...

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    Advice to Management

    First off I hate to say this but I think if your IQ level is not above 100 you shouldn't even be in management. If you are a manager you should know how to use Poet and SAP. (This is Edward Dons computer systems they use for to enter orders etc. Horrible systems by the way) My manager didn't know how to use ether one or even spell correctly. That was beyond my comprehension.

    Edward Don2018-01-11
Found 72 reviews