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What people are saying about Edward Jones
a year ago
I’m thinking of leaving Edward Jones. So for I’ve spoken with LPL, Raymond James, and Ameriprise. I think that I might have a bit of Stockholm Syndrome after being here for well over a decade. For those former Jones folks who have bravely gone before me; How was your experience? How did the transition go? Do you miss Jones at all? How is life as an Indy vs Jones? Not unhappy here.. just bored, uninspired, and tired of the paternalistic HQ. Thanks for your help and insight.
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The pros are they have a great training and way to look at the business." (in 373 reviews)
- "There are alot of benefits for working with a private company and the culture is great." (in 262 reviews)
- "benefits were good and the pay made you forget about the lack in support they had until you needed it" (in 217 reviews)
- "Great people and great working with branches" (in 209 reviews)
- "Flexibility / Work life balance is great and you’re rewarded for the work you do." (in 142 reviews)
- "The pay is low but it is offset by the flexibility in schedule and internal support to do the job." (in 163 reviews)
- "Decreasing base salary and low commission structure" (in 85 reviews)
- "long hours in the beginning as you build your business and integrate into your business community." (in 68 reviews)
- "Bad management and rude rude to workers" (in 39 reviews)
- "The lack of leadership and decision making causes an uncomfortable environment to function in on a daily basis." (in 32 reviews)
Ratings by Demographics
This rating reflects the overall rating of Edward Jones and is not affected by filters.
- 5.0Oct 27, 2023On-Call Branch Office AdministratorCurrent Employee
Helped me increase my communication and problem solving skills.
Regular clients do not always trust on call BOAs.
- 3.0Oct 2, 2023AssociateCurrent Employee, more than 3 yearsSaint Louis, MO
My direct leaders are great, the company had a small company culture when I first started, I could work remote.
1. The culture is changing rapidly to a more cut throat, big company culture that does not care about it's employee's. 2. ED hired associates on as 100% remote but changed that to you have to come into the office three days a week if you live within an hour of a home office (Tempe, STL, or Canada). Regardless of whether or not you were hired on the grounds that it was a remote position. 3. Anyone who transitioned to a home based associate after the pandemic, is now required to return to work. The process for becoming a home based associate is to fill out the request and have it approved by your leader and then you are an HBA. The company completely reneged on this and decided to make everyone who lives with in an hour return regardless.34
- 5.0Nov 15, 2023Financial AdvisorCurrent Employee, more than 5 yearsDallas, TX
Achievers have a high ceiling. You can really help people in a meaningful way and develop fantastic relationships. Culture is abnormal for a large firm in the industry - peers want you to succeed. Base salary and new asset bonus help you make money while you build up your business Most people are given clients now near the start of their career so you don’t have to start from scratch
There can be a lack of structure since you decide on your own work schedule. You have to put in 2-5 years of really pushing yourself to build up a client book There’s a lot to learn and you will have to lean on home office resources to find answers for clients constantly at the start Some days are a kick in the butt - clients don’t always follow advice or may fire you for reasons out of your control There can be a disconnect between home office and the advisors “in the field” - most home office employees are nice people but it’s two different worlds at times Compliance is strict - EJ is a privately owned company and they do not want trouble with regulators Benefits are expensive
- 2.0Oct 30, 2023Technology LeadCurrent Employee, more than 3 years
It is beneficial to be a part of the transformation from a Digital aspect as there is much to learn and much to contribute.
The top leaders within technology are male leaders who have all been hired by the CIO from his last place of employment. There is no safe escalation channel left. The newest Sr leader in Digital only talks and does not listen and acts as an architect vs a leader. He is set on changing to what he knows without understanding the organization and how it is operating today. Many jobs will be cut or eliminated because of his lack of interest in seeking to understand only to make it structured the way he is used to. Penny is amazing and believes culture is the Firm's superpower and the reason for Return to Office, but she is failing to realize these leaders are eliminating the culture for the Firm within Digital.9
- 4.0Nov 20, 2023Senior AssociateCurrent Employee, more than 1 yearPhiladelphia, PA
The people are great. Nice and welcoming. Work/Life balance is supported. I think they “walk the walk” when it comes to how they say they act culturally.
Professional positions are underpaid compared to the industry. Being a private partnership has advantages in not being beholden to market while and quarterly earnings but, imo, the huge earnings of the general partners (often in the millions) come at the expense of paying associates competitively. In addition, their mantra of “think like an owner” seems like a euphemism for “don’t spend money.” I asked for a $65 resource to do my job. After 6 weeks of research by me, it was not approved.
- 3.0Oct 22, 2023Service Specialist IICurrent Employee, more than 5 yearsSaint Louis, MO
The people in this company really care about their clients. Training for any position is clear and thorough. 401k, HSA, and LP are good.
Pay could be better, and health insurance isn't that great. Also, there is constant change. EJ is evolving its technology, which was needed, but many FAs complain they now spend more time clicking buttons, which takes away time spent on clients. People in the field are increasingly frustrated by the inability to call home office & get help at that moment. Less personal service, like service tickets and chat are more common than they used to be.14
- 1.0Nov 3, 2023Software EngineerCurrent Employee, more than 1 yearSaint Louis, MO
I work with a lot of cool people. They generally do a good job of hiring nice people.
The pay and benefits are lower than industry average and annual increases are well below inflation. During the last Town Hall, we had an HR representative say that most salaries were indexed to lower cost markets, like Arkansas. Therefore salaries were increased below the current inflation rate. However, it seems like the Partners do very well. Look at the parking lot to observe the pay disparities. Associates tend to drive 5-10 year old beaters while Partners drive new BMWs and Range Rovers. Also, Penny is a weak leader. From what I've seen and heard, she couldn't make a decision to save her life. I am not inspired when I see her speak. Lastly, the work is awful. I'm working on a project that I know will be cancelled next year because it is adding no value to anyone's life, except the Partner who wanted it in the first place.5
- 2.0Nov 5, 2023Anonymous EmployeeCurrent Employee, more than 3 yearsSaint Louis, MO
Good coworkers and direct manager is terrific. Was once fully remote but plans to switch to hybrid.
-Poor senior leadership. Decision making and communication of changes has been terrible over the last several months. - Just last year, the company had employees complete a survey on “how they like to work”. Employees given the ability to be fully remote, hybrid, or work from office. They made it seem that this would be permanent, and attracted a lot of talent this way. However they recently announced a requirement to be in the office three days a week. There was no good reasoning provided for why this decision was made, so unless they smarten up and adjust this mandate they will need to prepare for many employees to leave, which will add to stress and workload, which equals even more attrition.8
- 3.0Sep 29, 2023AssociateCurrent Employee, more than 5 yearsSaint Louis, MO
Very supportive up through mid-upper level management Plenty of value add work to do Focus on relationship building Positive perception in STL community Good co-workers Up until recently a great culture of integrity
-Low risk tolerance due to partnership capital structure limits additional revenue opportunities -Recent return to office was a slap in the face on how ELT handled it -Friendly words do match recent actions taken -Starting to see the McKinsey playbook unfold -A lot of negative changes within the last few months - Pay, bonus, and vacation are below market - Too much complexity in decision making process - Home office campus lacks typical (for size) amenities - Too much touting whenever we do something new because we’re still behind whether it be products, services, or even our benefits19
- 2.0Nov 29, 2023Associate General CounselCurrent Employee, more than 1 yearSaint Louis, MO
The company does care even if they seem to have lost sight of that a bit lately. The current flexibility is nice although that's about to change with the return to work mandate for only local folks (what?!?). Not very stressful.
Extremely political and extremely inefficient. The number of GPs is stupid high and they all seem to compete against each other for more power/status instead of looking out for the company good.2
Edward Jones Reviews FAQs
Edward Jones has an overall rating of 3.7 out of 5, based on over 4,759 reviews left anonymously by employees. 63% of employees would recommend working at Edward Jones to a friend and 61% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.
63% of Edward Jones employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Edward Jones 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.